BBB Accredited Business since
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Affordable Comfort Contracting provides residential and commercial plumbing & heating services for new construction, electrical conversions and radiant floor heat.
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A BBB Accredited Business since
BBB has determined that Affordable Comfort Contracting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Affordable Comfort Contracting, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA004979.
Type of Entity
Business ManagementMr. Diane Gill, Vice President Mr. Greg Gill, President
Mechanical Contractors Plumbers Air Conditioning Contractors & Systems Electricians Heating Contractors
1201 Route 115
Saylorsburg, PA 18353 Directions
PO Box 573
Saylorsburg, PA 18353
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Additional Phone Numbers
- (570) 688-9521(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: In 2004 we purchased a Heil heat pump/Central Air system from Affordable Comfort Contracting (recommended by them), which they installed. We had to call them back several times after they installed the system because we couldn't get the heat to go up past 50 degrees in the middle of winter and we had an infant. Weeks later after coming back several times they sent an electrician to fix the issue and it turned out that the wiring was hooked up wrong. The system functioned properly after that point until recently. This January we were having issues with the heat and had "Affordable" come out and we were charged an $85 service fee and were told that the compressor was shot and they offered to replace the unit "because it was a piece of crap" (that they sold us) or if we'd like, because the compressor was under warranty, we could opt for them to install the new compressor which was supposed to include "recovery of refrigerant, install new compressor, evacuate system then charge system as well as to check for proper operation"- words taken from their invoice. We opted for them to just replace the compressor and not the entire 'piece of crap' unit. They charged us $950 in labor and miscellaneous materials needed (although it was under warranty). This May when we put the Central Air on for the first time it just ran and ran and didn't cool at all. Freon was leaking into our office downstairs onto our equipment without our knowledge. We called the company out again only to be charged a service fee again and this time to be told that the Freon must have escaped ant that we would need 4 gallons of Freon @ over $50/gallon. After my husband didn't like that answer the technician told my husband that it only needed 1 gallon and that's what he put in We were charged for the Freon that was supposed to be 'captured' and he tried to get us to pay for more. Our system still isn't cooling. I called the company back several times and was told that I could possibly get another service charge if they come out again to fix it and it turns out to be something else. I called them because my Central Air isn't working, paid over $1,000 and am in the same position as when I first called them. I shouldn't have to pay for their guessing games.
Desired Settlement: I just want my unit working without getting raked over the coals. They can either repair it correctly or refund my money so I can have someone else repair it correctly.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved