This business is not BBB accredited.

Timeless Stone Fabrication, Inc.

Phone: (215) 249-1555 Fax: (215) 249-3737 104 Mill St, Dublin, PA 18917 http://www.timelessstonefab.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Timeless Stone Fabrication, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Timeless Stone Fabrication, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Timeless Stone Fabrication, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 11, 2013 Business started: 01/01/2009 in PA Business incorporated 02/27/2009 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA048441.

Type of Entity

Corporation

Business Management
Mr. Christopher Best, President
Contact Information
Principal: Mr. Christopher Best, President
Business Category

Marble & Granite Installation, Stonework Fabrication Tile & Marble


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    104 Mill St

    Dublin, PA 18917 (215) 249-1555

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/21/2016 Problems with Product/Service
3/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint:

We bought our kitchen granite counter top from this company. The problems started from the very beginning. The initial template for the kitchen counter was incorrect. We did not see the initial template - they do not show it to the customer. When they came in to install the granite counter top it came in to pieces. The smaller piece that went up against the pantry had a gap of about 1/4 inch. It was not flush against the pantry. We pointed this out and they took the piece of granite top back to the shop. The installers came back with a piece of granite GLUED TO the end of the original top to cover in the gap!! We did not like the look of it but they glued it down. Once the gluing of the counter top was done we found many mistakes that we pointed out.

1. Biggest mistake is the part of the counter top that has a piece of granite glued to it to fill in the gap between the top and the pantry.

2. There are two pieces of granite glued together for the whole counter top. The bottom seam where the 2 pieces of granite was glued is all jagged and the glue is very visible unlike the small tight seams on the display counters in their showroom!! That is what I expected to get!

Desired Settlement:

1. We would like for them to replace the smaller piece of the granite top that is up against the pantry. We want the granite top ONE piece that takes in consideration the edge of the pantry and to be flush. This part of the granite top that needs to be replaced is less that 3 feet. It is the smallest part of the counter top.

2. We want the seams that connect the two pieces of the counter top to be straight, tight and flush and barely visible - like they are in the showroom!. They are jagged, uneven and you can see the glue in between them. Even the gluing around the backslash is very visible. The whole experience was very difficult with many different justifications from their end that it is a good installation.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Timeless Stone Fabrication, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)