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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trex Company, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 22 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||22|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Judy Barrow, Admin Assistant to the CEO Mr. William Gupp, CAO/General Counsel Mr. Ronald Kaplan, CEO
Manufacturers & Producers Patio, Porch & Deck Enclosures Fence Contractors
According to information provided by the company, its warranty coverage for its manufactured products excludes environmental issues, such as molds.