BBB Accredited Business since

Czar Floors, Inc.

Phone: (800) 577-2927 View Additional Phone Numbers P.O.Box 752, Newtown, PA 18940


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This company is a design & manufacturer of wood Flooring

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Czar Floors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Czar Floors, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

BBB file opened: July 13, 2004 Business started: 01/01/1991 in PA Business started locally: 01/01/2004 Business incorporated: 01/01/2004 in PA
Type of Entity


Business Management
Mr. Val Platonoff, President Mr. Joe Asner, Assistant Mr. Ed Tsvilik, VP
Contact Information
Principal: Mr. Val Platonoff, President
Customer Contact: Mr. Ed Tsvilik, VP
Business Category

Manufacturers & Producers Floor Laying, Refinishing & Resurfacing

Method(s) of Payment
All major credit cards, check, money order, wire

Additional Locations

  • P.O.Box 752

    Newtown, PA 18940


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (866) 631-0423 (Fax)
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Complaint Detail(s)

11/5/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I filed a compliant against this business for incomplete work & poor workmanship The company wrote back that they were not fully paid when in fact they never completed the work they were contracted to do & further the work done to date is of poor quality & falling apart They made false & unfounded accusations & you closed the case What a disgrace What kind of service are you. People look to you to find reputable businesses but you would rather protect them then report them I guess that is because they are the ones paying you

Desired Settlement: finish the work & repair the faulty work

Business Response: There is no substance or truce in the complaint. We have nothing to add to previous information provided previously.  This person tries to cheat insurance and businesses to get something for nothing. 

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:rather than finish work & repair  defects this business makes completely unfounded accusations - this shows what type of business they really are

The work remains unfinished & numerous defects which czar obviously has no intention of finishing/repairing - they do poor workmanship & don't stand by their work

manufacturer of finishing compounds used by czar has said that the material was not properly applied 


*** ******

Business Response: Customer could not provide any written statements from manufacturer or inspector.  None. All accusations are completely baseless and invented by customer.  We already provided all facts related to this issue in prior correspondence.  

6/16/2012 Problems with Product/Service