BBB Accredited Business since
Czar Floors, Inc.
Phone: (800) 577-2927 View Additional Phone Numbers P.O.Box 752, Newtown, PA 18940
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This company is a design & manufacturer of wood Flooring
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A BBB Accredited Business since
BBB has determined that Czar Floors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Czar Floors, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Type of Entity
Business ManagementMr. Val Platonoff, President Mr. Joe Asner, Assistant Mr. Ed Tsvilik, VP
Manufacturers & Producers Floor Laying, Refinishing & Resurfacing
Method(s) of PaymentAll major credit cards, check, money order, wire
Newtown, PA 18940
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (866) 631-0423 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I filed a compliant against this business for incomplete work & poor workmanship The company wrote back that they were not fully paid when in fact they never completed the work they were contracted to do & further the work done to date is of poor quality & falling apart They made false & unfounded accusations & you closed the case What a disgrace What kind of service are you. People look to you to find reputable businesses but you would rather protect them then report them I guess that is because they are the ones paying you
Desired Settlement: finish the work & repair the faulty work
Business Response: There is no substance or truce in the complaint. We have nothing to add to previous information provided previously. This person tries to cheat insurance and businesses to get something for nothing.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
The work remains unfinished & numerous defects which czar obviously has no intention of finishing/repairing - they do poor workmanship & don't stand by their work
manufacturer of finishing compounds used by czar has said that the material was not properly applied
Business Response: Customer could not provide any written statements from manufacturer or inspector. None. All accusations are completely baseless and invented by customer. We already provided all facts related to this issue in prior correspondence.
|6/16/2012||Problems with Product/Service|