BBB Accredited Business since
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Lighting Lamps-maintenance supplies
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A BBB Accredited Business since
BBB has determined that Delta Lighting Products, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Lighting Products, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 11 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Richard Rudnet, President/Secretary/Treasurer
Lighting Fixtures - Wholesale & Manufacturers Lighting Fixtures - Repair & Maintenance Lighting Fixtures - Supplies & Parts
Alternate Business NamesDelta Products
2570 Metropolitan Dr
Trevose, PA 19053 Directions
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Additional Phone Numbers
- (215) 322-4836 (Fax)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|1/2/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Delta shipped us product on 4/10/15 that we did not order. We asked the company never to send us anything again in 2014 after they shipped us more product then we could ever use, and refused to take it back. The product has no return address to ship it back to. My phone calls have been moved to "review" and no one can take any new complaints untill some one has called us back.
Desired Settlement: send a RMA for us to ship item back, refund all charges for this 2015 order, and never call us again.
Read Complaint Details
Complaint: I am the General Manager of the ******* *** ******* in Scottsbluff, NE. In 15 years that I have worked here I have never filed a complaint with the BBB. Delta Lighting Products, Inc. has been harassing my hotel for two months. They call as least once a week and will tell my front desk employees about different products. When the front desk instructs the sales person calling that they don't order items the sales person from Delta Lighting will send products anyway. In the last two months I have made numerous calls to the business number ###-###-#### to complain about this. I have sent them letters also through the postal service and I have faxed them the same letters asking them to stop. I have actually been standing at the front desk when a sales person will call and have heard the employee tell them we don't order products for the hotel. (Management is only authorized to order products) Then less then a week later the products will show up. Since this started happening we have refused the products once the ***** driver shows. The problem is so bad that when the ***** driver shows up at my business he knows right away it will be refused. I don't know what else we can do. What is happening is definitely a form of harassment. This is not an ethical way of doing business and they need to be reported.
Desired Settlement: I do not wish to ever do business with this company. I don't want my hotel to be contacted again and I certainly want Delta Lighting Products, Inc. to quit harassing my staff and to stop sending products that no one ordered.
April 21, 2016
surprised to hear that this is an issue brought to the attention of the Better
Business Bureau. As far as we were
concerned, this issue was resolved. The
merchandise was received back to our company, and a note stating not to sell to
******* *** ******* in Scottsbluff was applied to the account.
On 3/16/15 ******** called in and spoke with one of our Customer Service reps Mike. She noted that she wanted a Do Not Sell placed on the account. The account was marked with that designation at that time. Unfortunately Mike did not follow up, and for that Delta accepts full responsibility. Because of this and issues of a similar ilk, Mike is no longer employed with Delta. Mike should have noticed that there was a pending order to leave on 3/26/15, and should have prevented that shipment from leaving upon request for a Do Not Sell. Mike and Delta absolutely, positively, unequivocally failed in that regard, and we accept full responsibility for the error. ******** called in again on 3/31/15 rightfully angry about receiving that shipment. Yesterday we received a message from ******** noting the misspelling of *****’s name etc. Our Vice President attempted to reach out but was unable to reach her. We cannot guarantee that ******** will never hear from our company again, many reps “cold call” from hotel listings online, so we are unable to prevent an accidental call. But without a written, faxed, or emailed request for an order NO order will be shipped to that property under any circumstances.
Read Complaint Details
Complaint: This company has been sending products to us that have not been ordered. Someone at the company learns of the head of maintenance name and ships un-ordered products to him. After their return period, we received an inflated (Huge) invoice for the product. The first experience was for some cheap light bulbs that slipped through our system and were invoiced at $1500. They got greedy and tried a second delivery which we caught and returned (we did not pay the invoice). Today we received another delivery of acid which again was not ordered. I am sure that the invoice would be for big money as well. They could not seem to be able to give me a RA number or explain how I could get them to take the product back. I have been promised a return call from another department. Either the company rips people off intentionally or there is a dishonest sales person creating fake orders to boost their commission. Either way, this company needs to be stopped.
Desired Settlement: Stop contacting us. Stop sending products that we do not order. Never send us a invoice for products not ordered!
February 23, 2016
Accounts Receivable Coordinator
Read Complaint Details
Complaint: I would like to be removed from Delta's sales call list. I do not need to be be pressured into buying over priced products I do not use or need. Freight charges seem high.
Desired Settlement: Remove me from sales contact list.
December 5, 2015
We received notice today of the
complaint filed by *** *** ******** of ***** ***** ******. I could not be more surprised by this
complaint. We have spoken with Mr.
Thompson on three occasions. One was our
initial sales call; the second was a follow up from our Verification
Department. The purpose of that
department is to confirm each order for validity, accuracy, and to confirm the price
of the order. *** ******** has
complained about our pricing, but was made aware of said prices not only by the
sales rep on the initial phone call, but by our Verification Department on the
follow up call. I’m highly confused as
to why if there was an issue regarding the price of the products it would not
have been mentioned on either of those phone calls.
Accounts Receivable/Customer Service Coordinator