BBB Accredited Business since
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This company offers complete lawn, tree & shrub care. Maintenance service includes fertilization, grub-proofing, lime, weed & insect control..
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A BBB Accredited Business since
BBB has determined that TruGreen Limited Partnership meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for TruGreen Limited Partnership include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Business ManagementDave Yekel, General Manager
Lawn Maintenance Pest Control Services
Alternate Business NamesTruGreen
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- Problems with Products or Services
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Additional Phone Numbers
- (901) 597-5675 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In March they measured our lawn to be 18.999 square feet. We then discovered our size of our lot was 14,500 square feet. At this time we called the company for them to remeasure our lawn.Two representatives from Trugreen came back and measured our lawn at different times and they both measured it at 14,500 square feet.They billed us for the 18,999 square feet and did not give us any adjustment. We spoke to 10 or 11 different people from Trugreen at which time they all said that they would take care of the problem.We still got billed for the larger amount. Then we received a phone call on August 8th 2013 stating we still owed the larger amount.As of this date we still have not received an adjustment. We already paid for the first time they serviced our lawn using the wrong measurement.
Desired Settlement: We would like an adjustment on our bill for the first and second application.
In review of this account the lawn was remeasured to 14,500 square feet after being sold at the 18,999 square feet price. The cost per application difference for these 2 property sizes is $18.99 per treatment. 2 Treatments were provided at the incorrect charge. ******* ******** account has been credited $40.00 to correct the billing issue.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/26/2011||Problems with Product/Service|