BBB Accredited Business since
Phone: (703) 847-1381 View Additional Phone Numbers 12001 Sunrise Valley Dr Ste 350, Herndon, VA 20191
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A BBB Accredited Business since
BBB has determined that ServInt meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for ServInt include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Type of Entity
Business ManagementMr. Reed J Caldwell, President & CEO Mr. Christian Dawson, COO Ms. Taylor Larkin, Office Manager
Internet - Web Hosting Internet Services Internet - Web Hosting Computers - Sys Designers & Consult
Alternate Business NamesThe Servint Corporation
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- Problems with Products or Services
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Additional Phone Numbers
- (800) 573-7846(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I have been complaining our issues with my server main.******************* for the past few months and everytime I talk to Tech Support, they tell me its fixed but few hours later it stop working. I have tried everything by talking to Supervisors and allowing them to move my account to another server but the problem did not get solved.
Desired Settlement: At this point I need a refund for the time period my account had improper and inferior service and want my account closed in their system right away. I paid for over three months of service and during which the services were inferior and customer service and technical support was not helping.
Aside from the four recent past due tickets this customer had on his account, there was only one ticket in our Portal Ticketing system that discusses a Plesk control panel issue. Our technicians did everything they could to assist the customer and migrated him to a new host machine where the problem did not exist. When the customer called in to cancel service, we waived the 30 day cancellation notice and closed his account immediately and did not charge him anything further. Though we do not have any evidence that supports we are at fault, we will meet him halfway and process a refund for a month and half of service. This will be issued shortly.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Service was cancelled due to excessive attempts of hacking assigned IP by servint. IP assigned caused server slowing and cause 2 sites to be compromised. There are typical attempts made, however servint servers seemed to be more attacked then others. We do have several other accounts with other companies and even though they do get attacked, its no comparison to how my servint IP's are attacked. We had to remove 2 sites and transfer them to another hosting provider, after consulting with web security we were informed to move all site to another hosting service. Servint claims no less the 30 days, according to our legal advisor and since it was a security issue, they are only entitled to payment of use of days which is 4, which is the date the service was cancelled
Desired Settlement: Pay 4 days of use only.
We can assure you that our IP addresses were not the cause for the customer being attacked. With that said, we'd like to just close this case out and move forward from the issue. We will have the customer's account closed out as of March 4th per his request and waive the 30 day process. We will issue him a new invoice that will just cover the days in March he received service.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Since I closed the account on March 4th, there was no service after that or any attempt of us using their service. The invoice shows service beyond the closed date, Servint elected to keep the account open pass the March 4 date, then it was Servint choice and not ours. We owe from March 1st to March 4th, which is 4 days. The invoice they provided is skewed.
The IP Servints uses IP addresses passed on us from another user account, which can cause this attack to happen, since the IP may have been used by other before we opened the accounts. the account resolves to live.thefactorypeople.com, as indicated with below information.
We've issued a revised invoice to cover the days in March the account was active. His final balance is $7.71 and it is a pro-rated amount for March 1-4.
Better Business Bureau:
I have paid the invoice here is the details; Thank you for helping in this resolution.
*** ****** ******
BBB's Final Determination: Consumer accepted resolution offered by the business.
|8/25/2012||Problems with Product/Service|
|6/7/2012||Problems with Product/Service|