This business is not BBB accredited.
Phone: (703) 847-1381 View Additional Phone Numbers 12001 Sunrise Valley Dr Ste 350, Herndon, VA 20191
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ServInt include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Reed J Caldwell, President & CEO Mr. Christian Dawson, COO Ms. Taylor Larkin, Office Manager
Internet - Web Hosting Internet - Web Hosting Internet Services Computers - Sys Designers & Consult
Alternate Business NamesThe Servint Corporation
THIS LOCATION IS NOT BBB ACCREDITED
12001 Sunrise Valley Dr Ste 350
Herndon, VA 20191 Directions
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Additional Phone Numbers
- (800) 573-7846(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We have a server with servint that handles our network marketing website , few days ago we found the server and website offline by the hosting company "servint" without any notice, we then contacted the hosting company " servint " about that and they told us there is a charge back on payment we have " notice that we have been hosting with them for over 12 month's now " and our company is one of the biggest network marketing companies in the middle east, the charge back was for $352, and billing refused to open the service till we fix this and refused to give backup or any help, tried to call on phone but they said they have to reply on the online ticket so we repaid the charge back of $252 with another card, sent the card front and back photo, owner passport photo for them to verify, and then replied on the ticket for them to open the service or at least give a backup of the data on the server and let us go away, we got a reply from them that we have to fix the old charge back from the credit card company before they open the service , and they will not provide backup or restore the service before that. again, we are a network marketing company, customer have money in their account and website is down for few days now , customers threaten to sue us, other customers waiting for their products to be delivered , we also market for hotels who has customers signed in and can't check the status of those customer because the website is down and we can't pay any customer or supplier because the website is down, so we are falling because of this. and the hosting company " servint " is not helping at all
Desired Settlement: I just need backup of our data or i need my service back, if they want any more money i will pay even by western union or bank transfer. just need backup of our data and thats all.
Business Response: They had a couple chargebacks which is why they got suspended. After receiving the chargebacks, I found that there were many cards on the account, all in different names and addresses and several of them declined which is why a new one was put in each time. They were with us for over 12 months but the initial charge was a 12 month prepay. Perhaps the cardholder never noticed - I don't know, but the charges after that were filed as fraud. That along with the fact that they did have multiple cards is the reason that I told them they needed to clear this up with the credit card company and reverse the chargeback. They gave me this story about an ex employee claiming the fraud when he should not have and although it sounded suspicious, I turned them back on with no access temporarily after they scanned another card and charged the balance. A few days later the card holder contacted us to find out who were were and why we charged his card. Yet another fraud claim on one of their charges. We believe them to be credit card fraudsters.
Problems with Product/Service
Read Complaint Details
Complaint: I have been complaining our issues with my server main.******************* for the past few months and everytime I talk to Tech Support, they tell me its fixed but few hours later it stop working. I have tried everything by talking to Supervisors and allowing them to move my account to another server but the problem did not get solved.
Desired Settlement: At this point I need a refund for the time period my account had improper and inferior service and want my account closed in their system right away. I paid for over three months of service and during which the services were inferior and customer service and technical support was not helping.
Aside from the four recent past due tickets this customer had on his account, there was only one ticket in our Portal Ticketing system that discusses a Plesk control panel issue. Our technicians did everything they could to assist the customer and migrated him to a new host machine where the problem did not exist. When the customer called in to cancel service, we waived the 30 day cancellation notice and closed his account immediately and did not charge him anything further. Though we do not have any evidence that supports we are at fault, we will meet him halfway and process a refund for a month and half of service. This will be issued shortly.
Customer Reviews Summary