BBB Accredited Business since

LivingSocial, Inc

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Fax: (202) 393-6567 View Additional Phone Numbers 1445 New York Ave NW Fl 2, Washington, DC 20005 http://www.livingsocial.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that LivingSocial, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LivingSocial, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 498 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

498 complaints closed with BBB in last 3 years | 82 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 132
Billing/Collection Issues 23
Delivery Issues 103
Guarantee/Warranty Issues 11
Problems with Product/Service 229
Total Closed Complaints 498

Customer Reviews Summary Read customer reviews

16 Customer Reviews on LivingSocial, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: August 04, 2010 Business started: 09/01/2007 in DC Business started locally: 09/01/2007 Business incorporated 07/06/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Gautam Thakar, President/CEO Mr. James Bramson, General Counsel/Secretary Mr. Daniel Federico, V.P. Finance/Treasurer
Contact Information
Principal: Mr. Gautam Thakar, President/CEO
Business Category

Internet Marketing Services Online Social Media/Networking Coupon Services

Alternate Business Names
Livingsocial.com

Additional Locations

  • 1445 New York Ave NW Fl 2

    Washington, DC 20005 (202) 695-7000

  • THIS LOCATION IS NOT BBB ACCREDITED

    1990 Main St

    Sarasota, FL 34236

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/23/2016 Problems with Product/Service
7/23/2016 Guarantee/Warranty Issues
7/22/2016 Billing/Collection Issues
7/22/2016 Problems with Product/Service
7/22/2016 Problems with Product/Service
7/22/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service
7/21/2016 Problems with Product/Service
7/20/2016 Problems with Product/Service
7/20/2016 Problems with Product/Service
7/20/2016 Problems with Product/Service
7/20/2016 Problems with Product/Service
7/19/2016 Problems with Product/Service
7/19/2016 Delivery Issues
7/17/2016 Problems with Product/Service
7/17/2016 Billing/Collection Issues
7/14/2016 Delivery Issues
7/12/2016 Guarantee/Warranty Issues
7/12/2016 Problems with Product/Service
7/12/2016 Advertising/Sales Issues
7/11/2016 Delivery Issues
7/11/2016 Advertising/Sales Issues
7/11/2016 Problems with Product/Service
7/11/2016 Problems with Product/Service
7/11/2016 Problems with Product/Service
7/8/2016 Problems with Product/Service
7/7/2016 Problems with Product/Service
7/6/2016 Problems with Product/Service
7/4/2016 Problems with Product/Service
7/4/2016 Problems with Product/Service
7/3/2016 Problems with Product/Service
7/2/2016 Problems with Product/Service
7/1/2016 Problems with Product/Service
7/1/2016 Problems with Product/Service
6/28/2016 Advertising/Sales Issues
6/26/2016 Problems with Product/Service
6/25/2016 Delivery Issues
6/24/2016 Problems with Product/Service
6/24/2016 Problems with Product/Service
6/24/2016 Advertising/Sales Issues
6/21/2016 Billing/Collection Issues
6/20/2016 Problems with Product/Service
6/20/2016 Billing/Collection Issues
6/19/2016 Problems with Product/Service
6/18/2016 Problems with Product/Service
6/17/2016 Delivery Issues
6/13/2016 Problems with Product/Service
6/10/2016 Billing/Collection Issues
6/10/2016 Problems with Product/Service
6/4/2016 Delivery Issues
6/3/2016 Billing/Collection Issues
6/3/2016 Problems with Product/Service
6/2/2016 Billing/Collection Issues
5/27/2016 Problems with Product/Service
4/16/2016 Problems with Product/Service
4/11/2016 Problems with Product/Service
3/19/2016 Problems with Product/Service
3/19/2016 Problems with Product/Service
3/2/2016 Delivery Issues
2/27/2016 Problems with Product/Service
2/23/2016 Problems with Product/Service
2/22/2016 Problems with Product/Service
2/20/2016 Problems with Product/Service
2/19/2016 Problems with Product/Service
2/12/2016 Advertising/Sales Issues
1/31/2016 Problems with Product/Service
1/31/2016 Problems with Product/Service
1/30/2016 Guarantee/Warranty Issues
1/21/2016 Problems with Product/Service
1/17/2016 Problems with Product/Service
1/1/2016 Advertising/Sales Issues
12/18/2015 Problems with Product/Service
12/14/2015 Problems with Product/Service
12/12/2015 Billing/Collection Issues
12/12/2015 Problems with Product/Service
10/17/2015 Billing/Collection Issues
10/6/2015 Problems with Product/Service
9/10/2015 Delivery Issues
9/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted Living Social over and over about this. My initial living social account was removed mysteriously because of some issue never made known to me. I speculate it may have been due to a charge reversal but I am not sure. I was never contacted by anyone at living social and was not able to use the vouchers I paid for. Adriana went above and beyond and helped me on May 4, 2015 in which she and her manager took my old account and merged it with a new account. Everything went smoothly to my knowledge until about three weeks ago. I am not able to redeem ANY of my vouchers and when i call living social i am constantly advised that neither of my accounts are pulling up and that someone from "higher management" will contact me, which never happens. At this point I am demanding a refund for the vouchers I have purchased. Since I am not able to utilize vouchers i have PAID for when its suitable for me and customer service can never help me i just want a full refund.

Desired Settlement: I would like a full refund on all unused vouchers as well as the ones that expired while i had no access to my account

Business Response:

On July 30, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** *******, BBB Case Number ********. LivingSocial received the complaint on July 30, 2015. Ms. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she is unable to log into her account, and would like a refund for her unused vouchers.

LivingSocial apologizes for any confusion. Ms. *******’s LivingSocial account was closed after we discovered multiple LivingSocial user accounts were created, by Ms. *******, to make purchases beyond the maximum allowed for particular deals, and to fraudulently obtain Deal Bucks through our Refer-a-Friend program. On April 10, 2015, we sent a letter to Ms. ******* regarding her account. We advised her that this activity is in violation of our Conditions of Use, which provide for the creation of only one account per user. In accordance with LivingSocial’s terms and conditions for use, Ms. *******’s accounts have been terminated and she will no longer be allowed to make purchases from LivingSocial.

We have refunded the unused vouchers that were listed on Ms. *******’s account. The vouchers were refunded to the **** card ending in ****. Credit card refunds can take three to five business days to process, depending on the financial institution. Here is a full list of the purchases that were refunded:

 

  • **** ***** Charlotte      $25.00
  • The Wine Loft                  $15.00
  • **** * ******* Passport  $20.00
  • **** * ******* Passport  $20.00
  • **** ****** Marina       $107.00
  • **'s                                   $25.00
  • 1-Year Subscription         $11.99
  • ******** *****, Inc.         $35.00
  • ***** **** *******          $8.00
  • ******* *******                 $29.00
  • ******* *********              $25.00


Ms. ******* was refunded for eleven unused vouchers on her account. The total amount refunded to her credit card is $320.99. At this time, Ms. *******’s LivingSocial accounts have been terminated, and will not be restored.


We hope that this resolves Ms. *******'s issue.

Best Regards,

Sarah

Business Response:

On July 30, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** *******, BBB Case Number ********. LivingSocial received the rejection of our August 17, 2015 response on August 21, 2015. Ms. ******* rejected LivingSocial's response via the Better Business Bureau because she no longer has the account the refunds were processed to, and she is requesting compensation.

At Ms. *******’s request, LivingSocial has recharged the credit card ending in **** for $320.99. LivingSocial has since processed the refund for $320.99 to the card Ms. ******* added to her account, a **** card ending in ****. The full refund was processed on August 28, 2015 and can take three to five business days for it to appear in her account. Ms. ******* requested that LivingSocial provide 500 Deal Bucks for compensation to her for this matter. In reply to that request, LivingSocial agreed to add 500 Deal Bucks to her account. Ms. ******* has since denied our acceptance of her original request for compensation, asking it be increased to 1500 Deal Bucks. LivingSocial’s original acceptance of Ms. *******'s original request for 500 Deal Bucks still stands. However, no additional compensation will be offered.

We hope that this resolves Ms. *******'s issue.

Best Regards,
Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
Although I feel LS should in fact be honored to agree to the $1500 I will accept the $500 just to be done with the matter. I also still continue to have issues with my account and just yesterday I attempted to use a voucher at a merchant and it would not accept it . After using the $500 deal bucks I will discontinue my consumer relationship with LS. 
Regards,

******** *******

8/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On May 20, 2015, my friend and I purchased a Living Social escape deal. The voucher cost $1,067 and was for a four-night vacation to an all-inclusive resort in the Dominican Republic, including flights. Upon purchasing the voucher, we called the travel agency that was sponsoring the deal. The agency, ******* ******, has dragged their feet booking our trip for two months. Now 9 days before we are scheduled to travel to the Dominican, we still do not have confirmation said trip exists. We have yet to receive flight information. Additionally, the travel agency has stopped responding to my emails and phone calls. I have contacted Living Social on 9 occasions to date to request a refund, as my friend and I no longer feel safe traveling to the Dominican under this travel agency’s planning and care. We fear that when/if we arrive at the airport, we will not have transportation to our resort as we are supposed to. We do not have faith our trip has been planned sufficiently. This is unacceptable and unsafe for two young women traveling to the Dominican. Living Social has indicated on multiple occasions that we will receive a refund, however, they have no followed through on this promise or provided us with a definitive timeline for when a refund will be issued. They indicate that they must first talk to the agency, which is also not responding to their phone calls. Our money should not be held hostage due to an agency that is attempting to scam us. I have demanded that Living Social provide us with our refund and then figure out what they need to with this agency. We should not be waiting for an agency that very well may be going out of business, something I’m assuming by a lack of response.

Desired Settlement: We want to be refunded in full from living social ($1,067), at the very minimum at this point. We want this request fulfilled immediately, not reliant on an incompetent company that has refused to plan our trip or respond to our calls and emails. Thank you for your time and assistance in this matter.

Business Response:

On July 22, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ** ********, BBB Case Number 1072826. LivingSocial received the complaint on July 23, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she had difficulty getting confirmation from ******* ******; regarding her trip to Dominica Republic.

LivingSocial apologizes for the experience that *** ******** had with this deal. Our records indicate that we issued a full refund for $1,067 to the payment method used on July 22, 2015. In addition, we credited *** ********’s account with 70 Deal Bucks for the inconvenience caused.

We hope that this resolves *** ********'s issue. 

Best Regards, 

Mey L***.


8/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1. I purchased a Living Social Deal for **** ****** Silicon Valley. 2. I contacted the company for an appointment and was told I would need to pay $80 extra plus the $20 fee for them to pick up the vehicle because it was a truck. Yet nowhere on the deal or website do they mention extra fees for trucks (until today after my crazy experience with them on Monday). I negotiated due to their lack of proper verbiage on the deal and their website at the time and paid $60 extra. Which stupidly I gave in cash to the guy when he dropped off my car. 3. I asked for a particular detailer by name but was told that he was an independent contractor if I wanted him I would have to get my money back from living social and buy the same deal through them directly. Odd the man who picked up my vehicle said he was independent also. The whole scenario was odd. 4. When I made the appointment I asked about the polymer coating never got an answer. 5. My truck was picked up and returned and there was bee pollen all over the car. I was told that it was because of where they do the detailing at the owners home. He wiped some of it off. 6. I showed several areas that had not been cleaned well like the inside of my drivers door jam. I pointed it out. He said it would not come off. I showed him that it would and he wiped it off at my office. 7. I asked why the feel of the paint was so rough. He said it must have been the drive over. He wiped down an area and had me feel it. It felt the same. He said what are you talking about this is perfectly smooth. 8. I showed him under the seats where there was still sand and mess. I didn’t upgrade for sand removal or hair removal was his answer. I was like what? A detail means getting rid of those things and certainly they were not in copious amounts by any means. 9. I had asked for the inside glass of the camper shell to be cleaned. It was not. 10. There was a gauge taken out of the paint in my camper shell with a corresponding rub on the area just opposite on my truck. He had no answer for that. 11. There were tons of scratches! I told him to please contact me and let me know the quote to remove them after he washed the vehicle. No call and not even an attempt to get any scratches out. 12. The cupholders were even dirty after the “detail” 13. The vents were dirty after the “detail” 12. Did not take care of the areas on my truck that needed just a wipe of the blackening product and did not contact me about them. 14. Did not clean behind the rear seats 15. One of my mats was soaked with water and none of them were fastened down when the car was returnedIMG_3654 16. The seats did not appear to have been treated or cleaned. There were tiny bits of sand in the seat crevices. I guess I didn’t pay extra for that either. 17. My front windshield was as clean as the car washes get it. Not a detail. 18. The engine was washed and yet full of road dirt and grime. 19. The mirrors and other windows had streaks on them. 20. Wheel wells were dirty as well as the rims (but that was due to brake fluid according to the detailer). So after the detailer left he called me 5 minutes later stating the Owner felt “bad” and wanted to make it right offering me $50 for the $150 polymer service. I declined the service because the detail was so bad and paid $250 to have the truck detailed the next day. I called Living Social and they could not provide me an address for the business they sold me the detail at. They refunded me the money spent on the deal but would not refund me the additional I had to pay the detailer. They promised to reach out to the detailer and get the address information so I could file a complaint via the BBB and never did. They promised to seek a refund of what I was out $60 but never did that either.

Desired Settlement: I would like a refund of the $60 I am out. If they are selling services for businesses they cannot declare themselves not responsible for extra fees to complete a particular type of vehicle and they should be responsible for providing me the vendor information to file any action I need to against them.

Business Response:

On July 14, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the complaint on July 14, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because is dissatisfied with the service received from **** ****** of Silicon Valley. *** ****** is seeking a refund for the amount of $60 paid directly to the merchant for additional fees. 

LivingSocial apologizes for the experience that *** ****** had with this deal. Our records indicate that we issued a full refund for $135 to the payment method used on July 7, 2015. Unfortunately, we’re unable to refund the requested amount since we didn’t process the payment. However, we offered *** ****** 60 Deal Bucks to cover the fees. In addition, we credit 60 Deal Bucks for the inconvenience caused, and *** ****** accepted our offer. 

We hope that this resolves *** ******’s issue.

Best regards,

*** ****.


Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I did not accept the offer of deal bucks it was claimed that was the only thing Living Social could do even after all of the issues that I had with the business and not being able to file a claim against them directly since they have no license, record with the bbb or address that I can find.


I am sorry but this was not the accepted nor asked for resolution.


Regards,

******** ******








Business Response:

On July 14, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the rejection of our July 30, 2015 response on July 30, 2015. *** ****** rejected LivingSocial's response via the Better Business Bureau because she would like a refund of $60 that was paid to **** ****** of Silicon Valley, and would like more information regarding the merchant.

*** ****** purchased her voucher for **** ****** of Silicon Valley on July 1, 2015. She redeemed her voucher with the merchant on July 13, 2015. On July 13, 2015, the merchant provided the services listed on the voucher to *** ******. She was not happy with the work completed and the fact she was charged $60 by the merchant, so she called LivingSocial, on July 13, 2015, to provide her feedback. At this time, LivingSocial provided a full credit card refund of $135.00 to the card ending in ****. On July 15, 2015, LivingSocial called *** ****** and offered a credit of 60 Deal Bucks, as we understand the situation has been frustrating. After accepting the Deal Bucks offer, *** ****** was credited a total of 120 Deal Bucks on July 15, 2015.

*** ****** has requested information regarding the merchant’s physical address. LivingSocial is only able to provide information that is public facing. We will not be providing a physical address for the merchant, as they are a mobile detailing company and do not have a store front location. The merchant’s name is **** ****** of Silicon Valley. They can be contacted at ************@*******.net or call ###-###-####. Their web address is http://*************************. At this time, **** ****** of Silicon Valley has fulfilled the services listed on the voucher purchased by *** ******. LivingSocial will not be offering a refund of the $60.00 paid to **** ****** of Silicon Valley as this is money paid directly to the merchant. *** ****** was issued the credit of 120 Deal Bucks to her account and a credit card refund of $135.00.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: This does not resolve the issue of representing a merchant and accepting monies on their behalf that does not have a license, a physically or post office box address to file a complaint or small claims court with and they did not provide the services that were described in the living social deal. They provided me with a washed car NOT DETAILED with scratches added - NOT TAKEN AWAY.


I want the monies I am out from your representation of an unlicensed merchant with whom I cannot serve papers for small claims court nor file a complaint against with the BBB.

All of the poor work they did is detailed with photos at www.************.com


Regards,

******** ******








8/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Tree separate times, I purchased discounted services from the company. After contacting merchant for services, I was not able to make appointment within a short promotion time offered and time convenient to me. Which caused the vouchers to loose the promotional value and leave me with undesirable price for the service in question. It appears that merchants sell the vouchers, then make themselves unavailable till the promotional value expires. Living Social claims to pay the merchants regardless whether the service was rendered or not. Which should be advertised upfront. After speaking with the representative, about more than $200.00 of unused services, she refused to issue a credit or refund.

Desired Settlement: I would like to be issued a credits towards future purchased for the unused services.

Business Response:

On July 17, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** **********, BBB Case Number 10720933. LivingSocial received the complaint on July 20, 2015. *** ********** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unable to use her vouchers for ***** ********* **** and ***** **** Services during the promotional period and would like to receive a refund.

LivingSocial apologizes for any confusion regarding this. Per our refund policy, after a voucher has expired and can no longer be used for the promotional value, it can still be redeemed for its paid value at the merchant’s location. The promotional portion of the voucher will always expire on the date printed on the voucher. If the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issued. LivingSocial has verified that the merchants, ***** ********* **** and ***** **** Services, are open and honoring the paid value of LivingSocial vouchers. At this time, we will not be providing a refund for these vouchers. If *** ********** would like to utilize the paid value of her vouchers, she will need to contact each merchant directly.

We hope that this resolves *** **********’s issue.

Best Regards,

Sarah

7/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher for a two night stay at a hotel. I called the hotel to redeem and they had no availability for the entire length of the voucher. I contacted living social to get a refund and they refused. They said the I can redeem my 'paid value' once the voucher expires but that doesn't pay for one night and there is a two night minimum.

Desired Settlement: I would like my money back.

Business Response:

On June 20, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the complaint on June 22, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for ****** **** ****** on April 6, 2015 and has not been able to book a room. *** ****** requested a refund from LivingSocial and the refund was denied.

LivingSocial apologizes if there was any confusion regarding this matter. *** ****** purchased her voucher on April 6, 2015, and her first contact to LivingSocial was made on May 21, 2015. LivingSocial allows up to 30 days to return an unused voucher for a full refund. Once a reservation is made, the voucher is subject to the merchant's cancellation and refund policy. If a consumer wants to secure their preferred dates of travel, we strongly recommend that a reservation be made with the merchant within 30 days of purchase—after that, LivingSocial will not issue any refunds. Our Merchant Services team has reached out to the ****** **** ****** and verified that they are open and honoring LivingSocial vouchers. As *** ******’s request was made outside of the 30-day refund window, and the merchant is honoring vouchers, no refund will be issued for her voucher.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah 

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
It is untrue. I have called ****** ***** every week asking if there is an available weekend I can use my voucher. Every single week they tell me no. If Living Social is able to book me a weekend I'm happy to go any weekend. But, I have been met with a resounding "no" every time I have tried. Living Social has said that the "paid amount" can be used and that is the reason for the denial of my refund. But, the voucher was for a Friday and Saturday. The regular price is twice the amount of the voucher and there is a several day minimum. Not to mention they claim to have no weekend availability until October.

Regards,

******** ******








Business Response:

On June 20, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the rejection of our June 25, 2015 response on June 25, 2015. *** ****** rejected LivingSocial's response via the Better Business Bureau because she feels her voucher should be refunded, as the merchant did not have availability.

 LivingSocial apologizes for any frustration.  At this time, no refund will be offered for *** ******’s voucher purchase for ****** **** ******. *** ****** did not reach out in the 30-day refund window to advise of any scheduling issues, or to request a refund. The information regarding the refund policy for this deal was available on the deal page prior to purchase. Per the policy, we strongly recommend that a reservation be made with the merchant within 30 days of purchase—after that, LivingSocial will not issue any refunds. *** ****** is now able to use her voucher for the paid value of $206 at ****** **** ******. To use this value, she can call ###-###-#### to schedule her stay. 

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

Consumer Response: [

To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


 Complaint: ********

I am rejecting this response because:

So, I guess we are at an impasse regarding this issue. I don't believe either of us are interested in stating our opinion on this any more. Do I just accept they stole $200 from me, or is there anything else to do?

Regards,

******** ******








5/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted Living Social many times regarding my right to a refund of a purchase. The merchant has since gone out of business, and Living Social deleted the voucher from my account to cover their asses. Shady, shady business going on here. Instead of refunding me, they provided me with "Deal Bucks", which are useless. Additionally, they now claim they will no longer accepting emails from customers, which is absurd in today's day and age. They have refused to help, and their customer service is abysmal. This company is terrible. How they are still in business is beyond me. The last thing they care about is their customers.

Desired Settlement: I want a full refund, credited to my credit card, and not in "Deal Bucks".

Business Response:

On May 13, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** *** ********, BBB Case Number ********. LivingSocial received the complaint on May 14, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she wants a credit card refund for her voucher from **** **** ***** * **********. She claims the merchant is out of business, and that LivingSocial deleted the voucher from her account to keep her from accessing it.

LivingSocial apologizes for any confusion. *** ******** purchased her voucher for **** **** ***** * ********** on April 21, 2014. She requested a Deal Bucks refund on June 24, 2014 due to being unable to schedule with the merchant. Her voucher was refunded in the amount of 242 Deal Bucks on June 27, 2014. When a refund is processed for a voucher, the voucher will no longer be listed under ‘my vouchers’ as it is no longer valid. *** ******** was unable to access her voucher due to the refund that had been processed.

*** ********’ refund was processed to Deal Bucks in accordance with LivingSocial’s Good Deal Guarantee. Her refund request was submitted outside of the seven-day window for credit card refunds. LivingSocial’s Merchant Services team verified the merchant was open during the promotional period, and we were able to contact them via the phone number listed on the voucher. *** ******** never reached out to LivingSocial in regards to the fact she was unable to schedule with the merchant, so we were unable to assist her in scheduling an appointment with **** **** ***** * **********. At this time, a full refund of 242 Deal Bucks has been processed for *** ********’ voucher. LivingSocial will not be offering a credit card refund for this voucher.

LivingSocial is happy to confirm that **** **** ***** * ********** is still in business. They are open and accepting appointments. The merchant was also open and honoring vouchers throughout the promotional period of the deal. They can be reached at ###-###-#### or via their website at ********************************************.

LivingSocial is committed to providing an amazing experience to each person who contacts us. We want to make sure we're able to take care of any questions or issues as quickly as possible, and we feel that the phone is the best way to do that. We understand this option may not always be the best for everyone. We do want to eliminate wait times as much as possible by having you give us a call for support. We just know that we're able to provide you with a quicker fix that way. *** ********’ can call us at ###-###-#### if she has any questions regarding her refund or policy. We are available every day of the week from 9 a.m. to 8 p.m. EST and happy to help.

We hope that this resolves *** *******'s issue.

Best Regards,

Sarah

5/19/2015 Problems with Product/Service
5/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: At the end of December 2014 I purchased a deal to gutter cleaning service through Living Social; I was charged $179.00. On January 6, 2015 ******** ****** came to my home - I contracted with him for an additional $120.56 to replace a section of gutter that had fallen from the roof because of the weight of the leaves on that side of the house. I paid him cash ad he said he would order the parts and call me when he got the gutter in. I went inside and he supposedly cleaned the gutter around my 2400 sq. foot home. Thirty minutes later he left. A few days later we had a heavy rainstorm and I realized that the gutters had not been cleaned because leaves were visible hanging over the edge in the same spots that they were before and water was pouring over the sides. I tried calling *** ****** and for almost 3 months I called about a dozen times, either getting a message that the mailbox had not been set up or was full; a few times I was transferred to another number and I left and message but received no call back. I feel Living Social is liable because they did not adequately vet this supplier's credentials and exposed me to someone who would take money for a service that he had no intention of performing. I called them twice to complain and each time they told me that they (miraculously) reached him by phone and that he would come back to my home when he was back in town. Needless to say, that has not happened - how do you offer a service for a fee that the buyer can only get when the supplier is "in town"?. I submitted a complaint to their "arbitration process" (*********** ******* ******** **** *********** ***** Wilmington, DE *****) on March 9 but have yet to receive even an acknowledgment. This vendor has not been honest in his response to Living Social and they have shown no interest in getting me satisfaction, either through telephone customer service or through so-called arbitration. They exposed me to a dishonest supplier and I want a refund for service that I did not receive.

Desired Settlement: I am requesting a refund of the $179.00 fee for gutter cleaning that I did not receive.

Business Response:

On April 9, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ** *******, BBB Case Number ********. LivingSocial received the complaint on April 27, 2015. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher from ****** *********** ******* for gutter cleaning and screen installation and the service was never provided. *** ******* also paid an out of pocket amount of $120.56 to the merchant for an additional service that was not completed.

LivingSocial apologizes for any frustration in regards to this purchase. *** ******* contacted LivingSocial on February 12, 2015 and April 7, 2015 to provide feedback on her purchase, and to request a refund. We were able to reach the merchant who confirmed he had provided the gutter cleaning services, and once he was back in the state he would complete the additional service *** ******* paid for. LivingSocial provided the information to her and sent her feedback regarding the deal to our Merchant Services team for review.

We contacted *** *******’ directly regarding her concerns. We let her know that her feedback has been sent to the proper channels and will be reviewed. Based on her individual experience, we also processed a full refund for her voucher. $179.00 was refunded on April 29, 2015 to the credit card ending in ****. *** *******’ card issuer controls the time it takes to receive the refund. If she’d like to know when it would settle, they'll have the best information. We appreciate the time that *** ******* has spent in letting us know about her experience with ****** *********** ******* and thank her for the opportunity to resolve it.

We hope that this resolves *** *******' issue.

Best Regards,

Sarah

5/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a LivingSocial coupon on July 11th, 2014. I paid $5 for a promotional value of $10 to a store called ******* **** ******** and *****, which has since closed. I have been trying to get a refund for the coupon and have contacted the company on various dates. Back on 10/10 I called and asked for my money back. They had trouble finding my account and then told me my account no longer had an e-mail. They said they'd get back to me the next day. 10/12 I called back and was told they were still working on it. On 12/12 I called again and spoke with someone named Shea and told her the situation and she said her supervisor was looking into it. She said she'd keep it open on her computer to watch over it until it was resolved. She gave me a reference number and I was told I'd hear back from her or her supervisor Chad. I called to find out what was going on today and spoke with Casper. His supervisor is Adriana. He put me on hold for about 10-15 minutes and got me to her. She told me she couldn't reimburse me anything. I told her I just wanted someone who could make something happen and she said she couldn't do that.

Desired Settlement: I would like to have my money back.

Business Response:

On December 29, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number ********. LivingSocial received the complaint on December 30, 2014. Ms. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she is looking for a $5.00 refund for her voucher from ******* **** ******** and ***** but LivingSocial has been unable to assist due to issues with her account.

LivingSocial apologizes for any confusion regarding this matter. Our Payment team has closed Ms. ********’s account. We are unable to assist her with her purchases until the account has been reopened. Our Payment team reached out on November 11, 2014 and on December 17, 2014 via email. They have requested documentation that will be needed before the account can be reopened. Ms. ******** needs to respond to one of these emails with the information requested. LivingSocial is unable to assist Ms. ******** with anything related to her account until this has been completed.  

We hope that this resolves Ms. ********'s issue.

Best Regards,

Sarah

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Living Social and I have made many unsuccessful attempts to contact each other. Living Social staff has attempted to e-mail me a number of times but I've never received their communication. I thank them for their diligence.  I am hoping that by my communicating now by e-mail, we might successfully contact each other.   Or if this doesn't work, could Living Social and I communicate by phone?  

What information does Living Social need to restore my account?  

Thank you for your continued assistance with this!

Sincerely,

 

******* ********










Business Response:

On December 29, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number ********. LivingSocial received the rejection of our February 5, 2015 response on April 7, 2015. Ms. ******** rejected LivingSocial's response via the Better Business Bureau because she has not received the email LivingSocial’s Payment team has sent in regards to resolving any issues with her account.

LivingSocial apologizes for the delay in this response. We are looking into this matter to ensure we can get it resolved satisfactorily. We appreciate Ms. ******** allowing us the time to look into this for her. We will follow up as soon as we have determined the best course of action regarding Ms. ********’s account.

Best Regards,

Sarah

4/25/2015 Problems with Product/Service
4/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: LivingSocial advertised 2 general admission tickets to ******** Music Festival for $49 (with tickets purchased through ********* ******* using the LivingSocial promo code). After purchasing the pair of tickets, I arrived to the event and was informed that LivingSocial incorrectly advertised the event tickets. I was told the advertisement was suppose to only be one ticket for the $49 and not two tickets. I showed them a photo copy of the advertisement which stated my purchase was good for two tickets and yet was refused a second ticket. I was forced to buy an additional ticket at the event for a $100. I have photo proof of the original advertisement promising 2 general admission tickets for $49, yet this purchase was not honored.

Desired Settlement: Realistically, I should be refunded for the additional $100 I had to spend to purchase the second ticket at the event. In the least, I expect a refund for the $49 since the product advertised was not delivered.

Consumer Response: Please remove/disregard my complaint against LivingSocial. The issue has been resolved.

Thanks,
***** ****

4/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am appalled that Living Social continues to sell packages from ***** * ***** **** ********. ***** * ***** no showed on my first scheduled appointment and then has made it virtually impossible for me to schedule a follow-up appointment. Both times that I have scheduled an appointment, they contact me hours before the appointment and say that the appointment is no longer available. I suspect that this company never intended to fulfill its appointments and is using Living Social as a platform for fraud.

Desired Settlement: Refund order and remove this disreputable company from the website.

Business Response:

On March 28, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** **************, BBB Case Number ********. LivingSocial received the complaint on April 6, 2015. *** ************* sent a complaint via the Better Business Bureau regarding LivingSocial because he has been unable to receive services from ***** * *****, and would like this merchant to be removed from our site.

LivingSocial apologizes for all the experience that *** ************** had with this deal. Our records indicate that we have processed the refund for $44 to the payment method used. We can’t promise that ***** * ***** will be taken down from our site, but we appreciate all feedback that *** ************** has provided and we will pass it along to the proper channel.


We hope that this resolves *** **************** issue. 

Best Regards, 

*** ****.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

****** **************

4/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a voucher from Living Social on June 28,2014 for ********. I called ******** before the deadline and scheduled an appointment for 11/9/14 at 12 pm. When I scheduled the appointment, they redeemed the voucher over the phone and charged me $16.42 for taxes. I went to the location on my voucher : **** **** **** **** grapevine,TX nothing was to be found! It was there at 11:40 when I called the same number and left a message that I can't find the location. Then I went on the website and found another address 30 min away! My husband called again to check if we should go to the other location. Also no one answered so he left a message. We went to the other location at **** **** **** **** **, Lewisville, TX ***** and arrived at 12:11. Nothing was there either!!! We asked someone there, and they said they haven't heard of them!!! I emailed ******** and called several times afterwards, with no response from them. I contacted Living Social (email and phone call) they said they will look into it. They responded a while later that the ******** had responded and said that I redeemed their voucher and bought another one directly from them!! That was not true, as I never got a hold of anyone from ******** after I scheduled that appointment! I reported ******** to BBB, and they failed to respond! I then disputed the charges on my credit card for both living social voucher ($179) and the taxes charged by ******** ($16.42) for NO SERVICE. The credit card company resolved the taxes charges in my favor and refunded my $16.42 (WHICH PROVES THAT I DID NOT RECEIVE ANY SERVICE). Living Social is refusing to admit that they promoted a fraud business and refusing to return my $179 that was redeemed by ******** for NO SERVICE to me. This is not the first time that they promote fraud businesses! I need a full refund ($179) of my Voucher # ************* Thank you, **** ***********

Desired Settlement: I need a full refund ($179) of my Voucher # ************* and that they do a better job in researching the businesses they deal with! Thank you, **** ***********

Business Response:

On March 11, 2015, the Better Business Bureau received a complaint about LivingSocial from **** ***********, BBB Case Number ********. LivingSocial received the complaint on March 13, 2015. *** *********** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unable to use her voucher for ******** Texas and would like a full refund.

LivingSocial apologizes for any confusion. Our refund policy states that a voucher can be refunded to credit card within the first seven days of purchase, or to Deal Bucks through the expiration date of the deal. *** *********** did not reach out to LivingSocial regarding her purchase until November 12, 2014. This voucher expired on September 3, 2014. As *** ***********’s request was outside of the refund policy, no refund was issued. At this time, we have issued a full refund to *** ***********’s credit card as a courtesy. $179.00 was refunded to the card ending 1645 on March 20, 2015. The funds will post to her account within three to five business days.

We hope that this resolves *** ***********'s issue.

Best Regards,

Sarah

4/3/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a ****** membership voucher (Voucher #**************** ) and entrolled the ****** membership ( Mbr# ************) in Oct. 2014. The promotion terms said that after enrollment, I was supposed to receive coupons by mail for the following free items: • Exclusive coupons good for three free ******** Signature™ products ($30.97 value) - One apple pie - One rotisserie chicken - One 30-pack of two-ply bath tissue However, I still didn't receive the coupons and I have contacted livingsocial , but I didn't hear back from them.

Desired Settlement: Either send the coupons or issue a refund of the voucher.

Business Response:

On March 4, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on March 12, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he has not received the coupons from his ****** purchase.

LivingSocial apologizes for any confusion in regards to this matter. We looked into this, and we confirmed the coupons were mailed to *** ****** twice at the address he provided. If he has not received them, we suggest reaching out to ****** at *******@**********. He will need to include his membership number and his mailing address in the email he sends. They will be able to assist *** ****** is getting this matter resolved.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

3/31/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/22/15 I ordered 2 ********* Noise-Canceling Headset & Built-In Mics in pink. The purchase order stated it coukd take anywhere from 10 to 12 business days before shipping. Since i was purchasing one for my mothers birthday on 3/13/15, that was fine. On 3/4/15 i receieved a notification from *** that my package would be here on 3/7/15 which was a Saturday and it never came. On Monday I checked the tracking again and the date was gone. I contacted *** would responded on Tuesday that they received and electronic confirmation that a label had printed but thats it. No one could explain the delivery date. I then contacted livingsocial and talked to a very nice gentlemen who told he that needed to contact the supplier to find out what was going on and would send me an email within 24 hours. I waited for 48 hours and called back on Thursday and spoke with another nice lady who still didnt have any answers,. She just read the comments that the gentleman put on my account, said it had been sent to a supervisor, stated that I sould hear anything until the next Moday or Tuesday becaue the supplier was closed on the weekend, and offered me $5 deal bucks. I called Tuesday 3/17/15 and spoke a nonchalant gentlemen whi basically told me that I had to keep waiting because there was nothing that he could do! Between his attitude and waiting almost one month for my delivery, I just told him to cancel my order. No apologies, no nothing. I feel like my time was wasted and they really need to train their reoresentatives on customer service and problem solving. If someone would have taken the time to TRY to find out what was going on, Iwouldnt have cancelled my order

Desired Settlement: I dont have a problem paying for purchase if I can get it in a timely manner.

Business Response:

On March 18, 2015, the Better Business Bureau received a complaint about LivingSocial from **** ***** ********, BBB Case Number ********. LivingSocial received the complaint on March 18, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a Bluetooth noise-canceling headset and built-in mic on February 22, 2015 and has not received her order yet. She is also unhappy with a recent interaction with LivingSocial Customer Service.

LivingSocial apologizes for any frustration regarding this matter. We looked into this and we can confirm that $56.71 has been refunded back to *** ********’s ****** account. *** ******** was given a credit of 5 Deal Bucks to her account. These Deal Bucks are still available and expire March 13, 2016. Our Merchant Services team reached out to the vendor and they have provided a valid tracking number for her order. The purchase can be tracked here: ************************************************************************. *** is showing an expected delivery date of March 24, 2015.

LivingSocial is sorry to hear that *** ********’s recent interaction with our Customer Service team was not what she expected. We appreciate the time she took to provide us with this feedback, and it has been reported to the proper channel. If *** ******** does not receive her package by March 24, 2015, we suggest she gives LivingSocial a call. We can be reached at ###-###-#### and we will be happy to look into this further for her.

We hope that this resolves *** ********'s issue.

Best Regards,

Sarah

3/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In December, 2014, we purchased a certificate for $8.00 for a printing company. Upon using it, the printing company failed to deliver the product in the correct time. The order was cancelled and the certificate was re-issued. Disgusted, I requested a cash refund and not a merchandise credit through livingsocial. The certificate was purchased for one purpose that wasn't fulfilled. This wasn't livingsocial's responsibility, however, since it wasn't used, I saw no harm in requesting cash. We did get a request to call livingsocial to discuss the matter, but it was over the holidays, and it slipped through the cracks. My wife reached out to them in February, and finally after a couple of days going back and forth, they issued a refund on February 18. They stated that the card issuer controls the time it takes to receive the refund, but I also know that it only takes 3-5 business days. Here we are two weeks later, and we still have no receipt of the refund.

Desired Settlement: Since they have been holding onto our requested refund for over 90 days, I am requesting the issuance of a check for $8.00 plus a penalty of $75.00, which is a $25.00 late fee for each month of not refunding our money. I believe that to be a fair rate as it is on the low end of bank issued late fees. I understand that they did request to hear from us in December, however, it is good business for them to pursue a follow up, rather than wait. I also request a written apology from them.

Business Response:

On March 6, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ******* *********, BBB Case Number ********. LivingSocial received the complaint on March 13, 2015. Mr. ********* sent a complaint via the Better Business Bureau regarding LivingSocial because he was given a refund from LivingSocial for $8.00 and he does not see this credited to his statement.

LivingSocial apologizes for any frustration regarding this matter. We looked into this purchase, and we show that it is not located on Mr. *********’s account.  LivingSocial is unable to provide information regarding any purchases or actions taken on the account in question.  We are acting in accordance with our privacy policy, which is located here, *******************************************.  We suggest that Mr. ********* have the account holder reach out to LivingSocial at ###-###-####. We are happy to look into this further. 

We hope that this resolves *********'s issue.

Best Regards,

Sarah

Business Response:

On March 6, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** *********, BBB Case Number ********. LivingSocial received the rejection of our March 16, 2015 response on March 19, 2015. Mr. ********* rejected LivingSocial's response via the Better Business Bureau because he wanted to advise that he will dispute the $8.00 charge with his credit card.

 LivingSocial apologizes for any frustration in regards to this. Mr. ********* is free is reach out to his card company regarding the charge. We are unable to confirm if or when a refund was processed as the claim listed is under a different email address. We are acting in accordance with our Privacy Policy listed here:  *******************************************.

We hope that this resolves Mr. *********'s issue.

Best Regards,

Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

In light of the company disputing the fact they can do anything, and in the process of filing a claim with my bank, the funds were suddenly returned. Horrible company with horrible customer service. 


Regards,

****** *********

3/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Feeling cheated! We bought a LivingSocial coupon for remote auto start for our car. The business is called ASAP automotive, located in Norristown, PA. When I called up to schedule an appointment the sweet voice receptionist told me to get all the keys for the car. She mentioned the valet key gets salvaged. She never spoke about any additional charges. Absolutely did not mention there will be additional $155 charge for the service. When we went to pick up the car she came up with a bill of additional $155. The so called 'additional fee' was 1.5X more than the actual cost of the living social voucher!!! We were absolutely surprised ! The receptionist started using abusive language and when my husband said let me record this and post it on you tube- this is how you behave with your customer. She kept quiet. After verbal arguments we called the police. We were given two choices 1. Pay for it tonight and take the matter to civil court. 2. Leave the car and they will take the auto restart system off at their CONVENIENCE! The auto shop tried to exercise mechanic lien on my car though I had not authorized such service or additional charges. The fine print says- cars with push start, keyless entry (where key is in your pocket and as you go near the car it unlocks the doors), chipped keys or any addition security system that they need to bypass in order to install auto start kit, will cost additional charges. I didnot have any of those features. I do have remote to open the car doors and to lock and unlock it. Any how They should have told us the additional cost UPFRONT while I scheduled the appointment. I was told it is one hour job and was given appointment accordingly.Then the day before appointment I was asked to drop off the car previous night or by 9AM. after much inconvenience I did drop it off. Never heard back from them till 6PM and finally I called them. It was still not done. Received a call around 7 PM to pick up the car. One hour job took 9AM-7 PM!!!! This is our first bad experience with living social deal.

Desired Settlement: refund of unauthorized charges to my credit card.

Business Response:

On February 14, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ** *****, BBB Case Number ********. LivingSocial received the complaint on February 19, 2015. Mr. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher for a remote car starter with installation from ASAP Automotive Sound and Protection and was charged additional fees at the time of redemption.

LivingSocial apologizes for any frustration regarding this matter. The deal from ASAP Automotive Sound and Protection covers a remote car starter with installation. Per the fine print of the deal, additional fees may be charge by ASAP Automotive if the car is equipped with keyless entry, push-to-start, passlock anti-theft, or chipped keys. In a recent call to LivingSocial, Mr. ***** advised that his key does have buttons on it, which means they have the passlock feature.  As his car is equipped with this feature, additional fees were charged. This information was available to Mr. ***** prior to purchasing the deal, and is listed on his voucher. In general, appointments made for remote starter installation with ASAP Automotive take approximately one hour. This is an estimated time and may vary given the vehicle, and services performed. At this time, LivingSocial will not be offering a refund for this deal as Mr. ***** has redeemed his voucher. Mr. ***** will have to speak to ASAP Automotive to recoup any fees that were charged directly by them.

We hope that this resolves Mr. *****'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: Living social sold 108 $ voucher to me for which I had to pay additional 155 $ which is clearly deceptive trade practice. Further if there was any cost in addition to 108$ as listed on voucher,it should have been quantified or clearly communicated to me when I gave my car to install auto starter. Living social actively promotes such switch & bait unethical practices by failing to disclose total cost to customer. The fact that I has to pay 150% more in addition to original voucher of 108$ that also with no additional cost disclosure is embarrassing. Please provide appropriate legal remedy. 


Regards,

***** *****








Business Response:

On February 14, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number ********. LivingSocial received the rejection of our February 26, 2015 response on February 27, 2015. Mr. ***** rejected LivingSocial's response via the Better Business Bureau because he had to pay an additional cost outside of the voucher price and is unhappy with the service provided by the merchant.

LivingSocial apologizes for any frustration regarding this matter. Mr. ***** purchased a voucher for a remote car starter and installation from ASAP Automotive. The cost of the voucher was $108.00. This service normally carries an approximate cost of $399.00. While the voucher itself is discounted, additional costs are not, which is why they appear higher. Per the fine print of this deal, which was available to Mr. ***** at the time of purchase and is located directly on his voucher, an additional charge may apply if car is equipped with keyless entry, push-to-start, passlock anti-theft, or chipped keys. Mr. *****’s vehicle is equipped with keyless entry and was subject to this additional cost. At this time, LivingSocial will not be offering a refund for this deal as Mr. ***** has redeemed his voucher. Mr. ***** will have to speak to ASAP Automotive to recoup any fees that were charged directly by them. We suggest that Mr. ***** works directly with ASAP Automotive Sound and Protection regarding additional costs, or concerns with the service they have provided. Mr. ***** can reach them at ###-###-####.

We hope that this resolves Mr. *****'s issue.

Best Regards,

Sarah

3/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an order with living social for 2 college.com deals. $110 each. 40 calendars for $220. I placed the order with college.com for 40 calendars. I only received 18 of the 40. The quality of these calendars were extremely poor. The calendars were made with professionally taken photographs. These were to be used as promotional items for a non profit organization. The calenders were so dark, you could hardly tell what was in the picture. There look terrible. No organization would ever use that garbage as a promotional item. I immediately contacted living social to let them know of my dissatisfaction. I received a "blow off email" the first time. I contact several more times and never received a response. I also contacted college.com. The offered "to make it right" but there was no follow through. So here I am, filing complaints on all parties involved.

Desired Settlement: I want a full refund of the $220.

Business Response:

On March 9, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on March 13, 2015. Ms. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she was not satisfied with the quality of the calendars she received from ***********. She is requesting a full refund for the vouchers that were purchased.

LivingSocial apologizes for any frustration regarding this matter. We do not show that Ms. ****** has reached out to us for assistance. LivingSocial is happy to look into this matter. In order to best assist her, we request that Ms. ****** give LivingSocial a call at ###-###-####. Please note, that LivingSocial no longer has email support. We are unable to assist in the matter until Ms. ****** contacts us. From there, LivingSocial can investigate the matter, and provide a resolution. At this time, no refund will be provided as Ms. ****** has redeemed the vouchers.  We suggest Ms. ****** gives LivingSocial a call at ###-###-#### as we are happy to look into this matter for her.

We hope that this resolves Ms. ******'s issue.

Best Regards,

Sarah

Consumer Response:

I have contacted multiple times, in fact, this is the second bbb complaint I have filed over this issue because it has not been resolved. 

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


 Complaint: ********

I am rejecting this response because:


Regards,

****** ******








3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased two vouchers that would supposedly cover the cost of two classes cooking classes that I registered for. Each class costs $155 therefore two classes would cost $310. I paid for two vouchers that would cover for these two classes. On my receipt, voucher #1 covered for the first class of $155. Voucher #2 only covered for $145, therefore I was forced to pay an extra $10 in order to register for the two courses. I purchased these vouchers from living social to cover for the two courses as they had advertised. I understand that taxes and gratuities are separate. But my point is the two vouchers that living social sold me did not cover for full price of the second class I registered for. This is what I am trying to point out.

Desired Settlement: I am asking for a refund of the unexpected charge I had to incur as a result of the "remaining balance" I had to pay since the second voucher they sold me did not cover the cost of the class of $155. The second voucher only covered $145 of the class cost. I incurred this cost since the vouchers living social sold me did not cover the full cost of the class itself. I am not talking about taxes and gratuities.

Business Response:

On February 27, 2015, the Better Business Bureau received a complaint about LivingSocial from *** ****, BBB Case Number ********. LivingSocial received the complaint on March 2, 2015. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because she was charged an additional $10.00 when redeeming her vouchers for the ****** ******** *******.

LivingSocial apologizes for any confusion regarding this matter. Our Merchant Services team reached out to ****** ******** ******* and verified that when *** **** redeemed her vouchers, she was charged $5.00 per voucher for tax and gratuity. Per the Fine Print of the deal *** **** purchased, tax and gratuity is not included. The vouchers purchased do cover the entire cost of the class as listed in the deal. LivingSocial is unable to offer a refund for this money, as it was not paid to LivingSocial. *** **** will need to contact ****** ******** ******* if she wishes to recoup these funds. Additionally, no refunds will be offered for the vouchers purchased as they have been redeemed with ****** ******** *******. *** **** will need to work directly with ****** ******** ******* tom resolve any issues regarding her vouchers, and fees paid.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

Consumer Response:


[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

It seems Living social fails to understand and disregards the fact that only one of the vouchers they sold me only covered the cost of one class cost however the second one did not.  Does this even make sense? It is really obvious that as a result of my purchase of these vouchers I purchased from living social only covered the cost of one class and fell $10 short of the same exact class. It doesn't take a great deal of math to figure these numbers. Class #1 $155, voucher #1 from living social paid $155 for this class.  Class #2 $155, voucher #2 living social voucher #2 paid ONLY $145, meaning the voucher DID NOT pay for the exact same class. This is clearly obsurd that both vouchers do not have the same value. It is pointless to discuss this matter further with living social as the integrity of this company is disheartening based on my experience with living social.  

For the record, if it isn't already obvious, living social has failed in resolving this issue.  I've purchased these same vouchers from another online company similar to living social and never had this issue at all.  I just want other people to know and beware of the practices of this company with their customers so that they can make an informed decision in deciding to do business with living social based on my experience. 

Regards,

*** ****

Note for BBB, I do not wish to proceed further with this complaint and hope that another person will not have to repeat my experience.

Business Response:

On February 27, 2015, the Better Business Bureau received a complaint about LivingSocial from *** ****, BBB Case Number ********. LivingSocial received the rejection of our March 3, 2015 response on March 3, 2015. *** **** rejected LivingSocial's response via the Better Business Bureau because her vouchers for ****** ******** ******* did not cover the full cost of the class.

LivingSocial apologizes for any confusion regarding this matter. Our Merchant Services team reached out to the merchant and verified that *** ****’s vouchers should have covered the full cost of the class. ****** ******** ******* can assist *** **** in resolving any issues associated with her vouchers not applying correctly during redemption. *** **** can contact them directly at ###-###-#### for further assistance with this matter.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
I am having to reiterate myself that the vouchers sold by living social DID NOT cover the cost of 1 out of 2 classes. By stating it "should have covered" the full cost of both classes does not change the fact that it did not. I have a receipt to prove it, however, no one seems to care to review the facts. I am done with arguing with lovng social because they continue to fail in being held accountable for the vouchers they sold to me. I do not want to discuss this matter further like I have stated in my previous message as this discussion will lead to an unresolved matter. I will just take this as a lesson learned to never do business with a company who does not value honesty in the products they sell to their consumers and does not take pride in correcting issues as they arise. 

Regards,

*** ****

3/12/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a living social voucher for ****** membership on 09/09/2014. I redeemed the voucher at my local ****** on 09/10/2014, I received the $20.00 ****** gift card but was told the remaining coupons would be mailed to me within 4 weeks. As of today, I have not received the ****** coupons, I followed up with Living social in November 2014, January 2015 and Febuary 18, 2015. On my followup call Febuary 18, 2015, I was asvised by Kendra that she would take my information again for the 3rd time and resubmit the information. I asked to speak to a manager since my previous request had been ignored by Living Social, Kendara refused to transfer me to a manager, she refused to provide her last name and she placed me on hold and disconnected the call.

Desired Settlement: I am requesting the coupons Living social advertised as part of the ****** promotion, I am also requesting an apology from Living Social on behalf of Kendra. I have never been disrespected by a company or their employee in this manner. I would also suggest sensitivity training for all their staff as I would not want another person to experience the level of service and disrespect I received from Kendra on 02/18/2015.

Business Response:

On February 18, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on February 19, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for ****** and has not gotten the coupons offered with the deal. She is also unhappy with the recent interaction she had with LivingSocial Consumer Services.

LivingSocial apologizes for any frustration associated with this matter. We looked into this and verified that the ****** coupons were mailed to *** ****** on September 17, 2014 and November 24, 2014. It can take up to four weeks from when they show as mailed to be received. In her most recent call to LivingSocial, *** ****** did not provide the information needed to request the coupons be resent to her provided address.  If *** ****** would like her coupons to be resent, we will need her to call us with to confirm her shipping address, and provide her ****** member ID.

LivingSocial apologizes for the negative experience *** ****** had with our Consumer Services team. We looked into this, and we show that *** ******’ call dropped while it was being transferred to a supervisor. Kendra attempted to call *** ****** back at the number she provided but was unable to get through. The supervisor, *** ****, also attempted to call her, but was unable to reach her. Please know that we take feedback like this very seriously. We will still look into this call to ensure that we are providing a phenomenal experience on each and every contact. Our goal is to always provide the best service to each consumer. Once again, LivingSocial is happy to have *** ******’ ****** coupons resent to her. We just ask that she call ************ to confirm her shipping address and provide us with her ****** member ID.

We hope that this resolves *** ******’ issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Coupons were not mailed and I have not received them. No one from living social has called my me regarding this matter. I have already called living social 3 times regarding this issue and will not call back. Please issue a refund to my credit card for the full purchase price of the voucher. Living social has refused to honor the advertised items and it has been almost six months since I purchased the voucher and this is way longer than the advertised timeframe of 4 weeks. The advertised coupon did not state that I would have to call living social and provide any additional information to living social in order to receive the coupons. I cannot and will not spend additional time on this matter and do not wish to do business with an unethical company. Patiently awaiting a full refund to my credit card.
Regards,

***** ******








Business Response:

On February 18, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the rejection of our February 26, 2015 response on February 27, 2015. *** ****** rejected LivingSocial's response via the Better Business Bureau because she has not received her ****** coupons and would like a refund for the purchase.

 LivingSocial apologizes for any frustration associate with this matter.  Our Merchant Services looked into this, and they have confirmed with ****** that *** ******’ coupons were sent out once on September 17, 2014 and again on November 24, 2014. LivingSocial cannot send the coupons to her without her membership ID number. ****** has asked that only those who provide the ID be resent the coupons. At this time, LivingSocial will not be offering a refund for this voucher. *** ****** has redeemed her voucher for a ****** membership, and received the other items associated with the deal. *** ****** will need to speak to someone at her local ****** directly regarding a possible refund for her membership.

We hope that this resolves *** ******’ issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Living social did honor advertised items. I am requesting a full refund from living social. I have called this company 3 times regarding this issue and they refused to honor advertised deal.
Regards,

***** ******








3/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The problem is simple, I went to livingsocial.com and tried to find a hotel for my tour to Atlanta,GA. When I want to check the final price for hotel, I have to put in all my information, just one click and there's no review page for me to check the final price and just placed the order. Everyone knows it should have one review page for customer as the least right for customer, but they didn't give me. it is more like a trap for customers to enforce customer to purchase goods they didn't want at that time. After this happened, I called customer service and credit card company to cancel this transaction. but customer service refused to do that, because it is non refundable. They charged my money and never show up, because I just want to know final price, and didn't decide to go to Atlanta at that time. On this case, I would like the livingsocial.com change their order page and refund me the credit. This is the right for customer review their order before we place it!!!

Desired Settlement: I need livingsocial.com correct their website immediately to prevent other customers go into the same trap. I also need them to refund my money on this transaction.

Business Response:

On January 31, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the complaint on February 2, 2015. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a Dated Escape from LivingSocial and would like a refund for his purchase.

LivingSocial apologizes for any confusion regarding this matter. *** **** attempted to purchase a stay at Hotel ******-Atlanta Midtown. He initially chose to check in on December 22, 2014 and check out on December 23, 2014. This purchase for $78.88 did not process, and the stay was not booked. *** **** then purchased a stay at the ****** Atlanta, checking in December 23, 2014 and checking out December 24, 2014. In order to complete his purchase, *** **** was taken to a page where he needed to check a box that signified he understood the amount he was being charged, and that he agreed to LivingSocial's terms & conditions and cancellation policy. After finalizing his purchase, he contacted LivingSocial directly to change his check-in date. We were unable to modify the date, so the reservation was canceled, and *** *** was refunded. $58.23 was refunded to his credit card ending in ****.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:As the response said "This purchase for $78.88 did not process, and the stay was not booked. *** **** then purchased a stay at the ****** Atlanta." I just saw my credit card account and the amount $78.88 is still on my bank statement. The attachment showed the the detail about my bank statement and my credit card dispute information. I hope they can refund this amount to my credit card. thank you.
Regards,

****** ****








Business Response:

On January 31, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the rejection of our February 5, 2015 response on February 11, 2015. *** **** rejected LivingSocial's response via the Better Business Bureau because he has not received his refund of $78.88.

LivingSocial apologizes for any confusion regarding this matter. We have verified that a refund o  $58.23 was refunded to the card ending 1007 and a refund of $20.65 to the card ending ****. This is a total refund of $78.88. If *** **** has question on his refund, we will be happy to answer them. He can contact LivingSocial at ************.

We hope that this resolves *** ****'s issue. 

Best Regards,

Sarah

3/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ok, twice I have ordered items that the merchant printed shipping labels for, so it looks shipped, and they didn't ship it for weeks later. This is misleading and in complete disregard of the customer who thinks you have shipped what they bought and gets their hopes up and NOTHING. I think that Living Social should require any merchant on their site to NOT print shipping labels until an item is about to be shipped. A day or two is one thing, 4 weeks is another. You say you're all about customer service and you should hold the merchants you sponser to the same standards. If not it falls on you. I like living social but this is unacceptable. ****** ********

Desired Settlement: I want a change for all the Living Social customers. This printing labels and screwing us over is unacceptable. We demand accuracy.

Business Response:

On February 3, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ********, BBB Case Number ********. LivingSocial received the complaint on February 4, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because he is unhappy with the shipping process used when redeeming vouchers.

LivingSocial apologizes for any frustration this has caused. We have taken *** ********’s feedback and we will ensure that the feedback gets to the correct team. We can’t promise the process will change, but his feedback will be taken into consideration. We appreciate *** ******** taking the time to bring this to our attention. He can also give LivingSocial a call at ###-###-####.

We hope that this resolves *** ********'s issue.

Best Regards,

Sarah

3/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: purchased discount ticket from living social (charged to my ****) when I tried to use redemption voucher number the business stated the voucher number provided by living social and paid for by me was invalid In a separate but earlier incident living social also defrauded me for a purchase of steaks and seafood, which was charged to my **** and never delivered.

Desired Settlement: inquiry as to why this happened and written results provided to me

Business Response:

On February 8, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** *******, BBB Case Number ********. LivingSocial received the complaint on February 9, 2015. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because his voucher code for ******* ***** ***** is not working and he has not received his product from ***** ******®.

LivingSocial apologizes for any confusion regarding this matter. Although *** *******’s voucher was immediately ready for use, the redemption code provided may take 24 to 48 hours to activate on the ******* ***** *****’ website. If he is still unable to redeem his voucher, we ask that he contact LivingSocial so we can work on resolving this matter. We looked into *** *******’s concern regarding ***** ******®. We were able to verify that his voucher was not redeemed. His voucher retains the paid value of $70 that can be used on the merchant’s website. *** ******* has not contacted LivingSocial in regards to either of his requests. LivingSocial is happy to help resolve redemption code issues, or concerns regarding the status of an order. *** ******* can reach us at ###-###-####.

We hope that this resolves *** *******'s issue.

Best Regards,

Sarah

3/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/5/2015 I saw an ad for a bracelet advertised on ******** by Living Social. Living Social sells vouchers for items sold by other companies. After I paid for 3 vouchers for bracelets in a very confusing roundabout manner, I learned that the photographed bracelet was unavailable until March and that I would be responsible for checking on its availability and reordering it with the vouchers I bought. I ordered 2 other bracelet styles with 2 of the 3 vouchers purchased. I did not use the 3rd voucher. Immediately after I did this, I decided I did not want to proceed with the purchases and notified Living Social through their website that night that I wanted a refund for all 3 vouchers. They emailed me on 2/6 saying I had to request cancellation from ****** * **** ******** who is the bracelet manufacturer before a refund could be issued. I did this immediately and received 2 emails from ****** * **** ******** saying the 2 bracelets I ordered were canceled. I have called Living Social twice trying to get a full refund for this purchase. Each time they tell me they are unable to contact ****** * **** ******** by phone so can't refund my money. I have offered to forward the emails I received to them which they refuse to accept. I cancelled the orders within 24 hours of purchase so I know I am entitled to a full refund but getting it from them is an entirely different matter. I also believe their advertising is a case of Bait & Switch since the original item photographed in the ad was not available for sale for another month. Nothing in the ad indicated this. I have filed a dispute with my credit card to get my money back but wanted to report the whole incident to you.

Desired Settlement: I want an immediate full refund to my credit card.

Business Response:

On February 11, 2015, the Better Business Bureau received a complaint about LivingSocial from (******* ********, BBB Case Number ********. LivingSocial received the complaint on February 12, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she canceled her order with ****** *** **** ******** and would like a refund.

LivingSocial apologizes for any frustration regarding this matter. In a case where a voucher was redeemed, and then the order was canceled, our Merchant Services team needs to reach out to the merchant. We must verify with them that the order has fully been canceled prior to issuing a refund. *** ******** reached out on February 6, 2015, and we sent a request to our Merchant Services team to reach out to verify this information. We received confirmation of the order cancellation on February 13, 2015. $44.97 has been refunded back to her card ending ****. This refund will post to *** ********’ account within three to five business days.

We hope that this resolves *** ********' issue.

Best Regards,

Sarah

3/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: When I purchased the voucher on Livingsocial.com, the company name states that it is **********.com. When I received the invoice receipt, the company name states ************.com. There are 3 different company names- **** *******, ******* *** **** ******** ********, and ******** ****; 2 different website address, **********.us, and ************.com; and 3 different phone numbers—all with different area codes, ###-###-####, ###-###-####, and ###-###-#### . I have done extensive research online on reviews that other customers have written, and they have had the same situation and problems that I am dealing with currently with no resolution. Other customers also have mentioned in their reviews that the maintenance employee did not clean through all of the vents in the entire house. If there are vents left untouched, the dust particles are not blown out of that section of the ducts. The company comes to our house, and performs a quick estimate. They charged us $200 more claiming that we have 2 main ducts in the house, when clearly we only have 1. All they did, was spray compressed air in the vents and did not clean all of the vents. The company is scamming new customers by not performing any actual duct cleaning. After the service was completed, we researched how to clean the ducts properly and found that the thermostat must be turned off prior to cleaning the ducts. The maintenance worker did not tell us that we need to turn off the thermostat allowing air to come out of the vents while he is spraying compressed air inside the vents. The customer service is very rude and non-existent. The vehicle used to service the home is an unmarked vehicle and has a license plate that is out of state.

Desired Settlement: Living Social absolutely need to screen the companies they deal with to prevent companies like this from scamming customers. I request the refund of the voucher price of $29, plus the service charge of $200 loss that was paid to the company. Living Social is allowing scammers to use their website as a mean to deceive new customers.

Business Response:

On February 9, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ****, BBB Case Number ********. LivingSocial received the complaint on February 11, 2015. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because he wants to be sure that LivingSocial investigates the merchants that run on our site.

LivingSocial apologizes for any frustration associated with this matter. LivingSocial works to bring consumers together with new businesses in their area. All merchants that apply to be on our site must go through an investigation by our Sales team. This investigation includes checking licensing, insurance, and we check into the reviews that are currently available. While the deal is running, LivingSocial collects feedback from our consumers. This allows us to make the best decision regarding the deals, and merchants we continue to run on our website. We appreciate that *** **** has passed this feedback along and will be sure to put this information in the right hands. As a courtesy, we have refunded *** ****’s voucher for ******* *** **** ******** ********. $29.00 has been refunded back to his credit card ending in 9099. The refund will hit his account within three to five business days.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

2/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a couple of vouchers for a specific cooking class in Sacramento. After following the instructions to register for the class I had specifically purchased, it had required me to pay an additional $10 to take the class for 2 persons. No where on the voucher did it state that there would be an additional charge in order to take the courses. I purchased the vouchers via living social.com and they refused to credit me a refund.

Desired Settlement: I would like to receive a refund for the unanticipated charges of $10 that I had to pay despite the voucher stating it would cover for one class.

Business Response:

On January 30, 2015, the Better Business Bureau received a complaint about LivingSocial from *** ****, BBB Case Number ********. LivingSocial received the complaint on February 2, 2015. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because she was charged an additional $5.00 per voucher when redeeming her vouchers for the ****** Culinary Academy.

LivingSocial apologizes for any confusion regarding this matter. We reached out to ****** Culinary Academy and verified that when *** **** redeemed her vouchers, she was charged $5.00 per voucher for tax and gratuity. Per the Fine Print of the deal *** **** purchased, tax and gratuity is not included.  As a courtesy, LivingSocial credited *** ****’s account with 5 Deal Bucks. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to her purchase. This type of credit expires in one year.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


The issue has still yet to be resolved.  Living social failed to mention that the two vouchers I purchased from their site should cover for the cost of two classes.  Instead the two vouchers I paid for only covered one class fully, and only covered a partial cost for the second class.  Please note both classes were exactly the same in terms of the type of class and its cost.  I have a receipt that clearly states in black and white that the two vouchers that I paid in full for from living social did not completely cover for the cost of the two classes I had registered for.  I understand that taxes and gratuity are separate and should be noted clearly in the receipt and it was not.  To this day, Livingsocial has only credited me with half the extra cost I had to pay in order to register for these two classes, in the form of a credit as "deal bucks." Meaning, the money will be reinvested in a company that doesn't support their customers or the products they choose to sell on their site.  Quite honestly, I'd like to have a full refund back to my credit card and not have to deal with this company ever again.


Regards,

*** **








Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


I am not asking for a full refund of the vouchers that I have redeemed. From the very beginning I have been requesting a refund for the additional cost I had to incur as a result of registering for the two classes I had registered for. The vouchers clearly state it would cover the entire cost for one Italian cooking class with a glass of wine. I purchased TWO vouchers and am expecting it to cover the entire cost of the TWO Italian cooking classes I had signed up for.  Like I said before, I have the receipt that clearly states in black and white, in plain English that the two vouchers I purchased from living social did not cover the entire cost of the TWO classes I registered for through their online site.  As a result, I had to pay additional charges to complete the registration process of the TWO classes. To this day I have still yet to receive a full refund of the additional charges I had to pay.  However, living social did provide $5 back in "deal bucks," but it requires me to put money back or spend more into their company.  And quite honestly, I do not intend on supporting a business that doesn't support their customers. I just want a full refund of the additional charges I had to pay upon the registration of the classes. 

Also, I have contacted Living Social two times previously to resolve this matter, but Living social refused to provide the refund of the additional charges I had to incur.  Both times I received the response.  Needless to say, I have been unsuccessful coming to an agreement with living social in resolving this matter. I am not interested in going through another conversation with Living social that will lead to no results.  This is the reason I have contacted the BBB for their help in this matter.  Even then, living social is refusing to provide the refund I am asking for through the emails via the BBB.  This obviously shows the character of this company and in my case it is extremely disappointing and discouraging. 


Regards,

*** **








Business Response:

On January 30, 2015, the Better Business Bureau received a complaint about LivingSocial from *** ****, BBB Case Number ********. LivingSocial received the rejection of our February 16, 2015 response on February 19, 2015. *** **** rejected LivingSocial's response via the Better Business Bureau because she is unhappy that she had to pay an additional cost when redeeming her vouchers for ****** Culinary Academy.

LivingSocial apologizes for any confusion. The deal for ****** Culinary Academy covers a three-course Italian cooking class and one glass of wine for one minus taxes and gratuity. The voucher covers the full cost of the class itself. Our Merchant Services team verified that the additional cost incurred during redemption process is tax and gratuity. The fine print of this deal shows that tax and gratuity are not included.  LivingSocial is unable to offer a refund for this money, as it was not paid to LivingSocial. *** **** will need to contact ****** Culinary Academy if she wishes to recoup these funds. The 5 Deal Bucks provided on *** ****’s LivingSocial account were given as a courtesy not as a refund for the funds paid.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I responded to a Living Social Advertisement on December 3, 2014. Paid $18.00 via *** *** the same day. Merchandise never received.

Desired Settlement: Refund of $18.00 to my *** *** account

Business Response:

On January 22, 2015, the Better Business Bureau received a complaint about LivingSocial from *** ** *********, BBB Case Number ********. LivingSocial received the complaint on January 28, 2015. *** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because he ordered a voucher for Two Solar Outdoor Lights from ***** ** *** and has not received his order yet.

LivingSocial apologizes for any confusion regarding this matter. After purchasing the deal for ***** ** ***, there’s one more step to redeem the voucher. We have sent *** ********* an additional copy of his voucher, which contains instructions to select the quantity and complete his order. LivingSocial verified this step has not been completed. *** ********* has not reached out to LivingSocial regarding this order. If he would like assistance, he can give LivingSocial a call at ###-###-####.

We hope that this resolves *** *********’s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Living Social apparently had all the necessary information in order to  IMMEDIATELY charge my *** *** account for the full amount of this purchase, yet now claim that they have insufficient information to complete this transaction?

The item purchased, quantity, and shipping address (provided with my *** *** payment)  was provided to them more than 2 months ago.  If they can not fulfill this order , I would like a refund.

Regards,

*** *********








Business Response:

On January 22, 2015, the Better Business Bureau received a complaint about LivingSocial from *** *********, BBB Case Number ********. LivingSocial received the rejection of our January 30, 2015 response on February 11, 2015. *** ********* rejected LivingSocial's response via the Better Business Bureau because he does not want to redeem his voucher for a ***** ** *** and would like a refund.

 LivingSocial apologizes for any confusion regarding this matter. We are unable to redeem this voucher for *** *********. This order requires a separate shipping fee of $3.99 be paid through the merchant’s website. This fee must be paid when the voucher is redeemed. At this time, we are unable to offer a credit card refund for this voucher. If *** ********* has questions on redeeming his voucher, he can contact us at ###-###-####. LivingSocial is happy to help him with this voucher redemption.

We hope that this resolves *** *********'s issue. 

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because Living Social's claim and excuse of a $3.99 "shipping fee" is irrelevant to my request . I am requesting a full refund for merchandise that Living Social never "shipped" in the first place.  Their continued to reference to some "voucher" is also irrelevant.  I am not interested in a "voucher redemption".   I want a full refund for merchandise that was never received from Living Social.   Living Social advertised and immediately charged me $18, and are now holding that money hostage while demanding an additional "fee" that was not clearly stated in their original advertisement.  This appears to be a bait and switch , and I'm more than happy to make everyone aware of it.

Regards,

*** *********

On January 22, 2015, the Better Business Bureau received a complaint about LivingSocial from *** *********, BBB Case Number ********. LivingSocial received the rejection of our January 30, 2015 response on February 11, 2015. *** ********* rejected LivingSocial's response via the Better Business Bureau because he does not want to redeem his voucher for a ***** ** *** and would like a refund.

 LivingSocial apologizes for any confusion regarding this matter. We are unable to redeem this voucher for *** *********. This order requires a separate shipping fee of $3.99 be paid through the merchant’s website. This fee must be paid when the voucher is redeemed. At this time, we are unable to offer a credit card refund for this voucher.



2/20/2015 Delivery Issues
2/19/2015 Billing/Collection Issues
2/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher through Living Social to purchase items from ******* *******. I ordered 4 items on 11/13/14. Delivery within 21 business days. As of 12/29/14 I still have not received my order. On 11/13/14 through Living Social Deals website I purchased 4 Angel Caller necklaces from ******* *******. I received emails on 11/13/14/ confirming each order and stating "This email confirms that your order was received at ******* *******. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at *********@**************.com or toll free at ###-###-#### during call hours of 9am to 4:30pm M-F EST. Most of our pieces are all handmade by us, please allow up to 21 business days (EXCLUDING ALL WEEKENDS AND HOLIDAYS) for your order to ship/deliver. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. In addition, if you have purchased a voucher through a partner website, you are not paying ******* ******* for your item. We are the fulfilling company and this receipt serves as that purpose and will only show our retail price, not the voucher payment price.Thanks for using ******* *******". I called to check on my order on 12/9/14 since these were to be Christmas gifts. I was told that they would be going out together as one shipment and arrive in time for Christmas. Then I received separate emails on 12/15/14 confirming my order had shipped with the tracking number. When I checked the **** website using the tracking number it states "preshipment info sent to **** on 12/16/14, picked up by request on 12/16/14 at 4:34p.m. Knoxville TN 37932. December 16, 2014 , 9:01 pm Departed Post Office KNOXVILLE, TN 37932 Your item has left our acceptance facility and is in transit to a sorting facility on December 16, 2014 at 9:01 pm in KNOXVILLE, TN 37932. Information, if available, is updated periodically throughout the day. Please check again later". On 12/22/14 I checked the tracking again and there was no update so I called the **** to inquire about the package. I spoke with Sheila and explained the situation and she said that a case would have to be started to check on the package. She gave me a case number and said I would be contacted within 72 hours not including the holiday. That evening I received a call from the Lakewood, Ohio post office. The gentleman I spoke with told me they could not find any other information than what I saw on the **** website and the case would be closed. I called ******* and left a message regarding the order. On 12/23 I emailed Teresa as I received no call back from the message I had left. I received a nasty email 10 minutes later from Debra C****** stating "Ms. ******, First we did not "charge" you directly. Second, we shipped your order and I don't know if you realize this or not; it's Christmas and the post office has quadruple the amount of packages and just because the scan says one thing it doesn't mean anything other than it's en route. It could still show up in the next day without further scan. And, the post office does not consider anything lost for 14 business days. It's not been that long. I am sorry that you don't have your item yet. *** *******". I then contacted Living Social since the order was placed thru them requesting a refund. They said it would take up to 2 days. I then received an email from **** ***** at ******* stating that **** is not updating their system and to contact her on Friday if I don't receive the package. Then I received an email from Living Social to contact them. I called their number ###-###-#### and was told they would give me a credit with them that doesn't expire and they were sorry for the inconvenience. After numerous emails to ******* ******* they are still saying they sent the items but I never received them. I did file a complaint with the BBB of Knoxville TN but nothing came of it and they told me to file a complaint against Living social. Living Social's website states there is only refunds within 7 days but I had no idea there would be this problem until a month later when I didn't receive the items ordered. Living Social gave me a credit with them but after all the problems I've had with the order I placed I would not be using them again. I am on a fixed income and can not afford to just throw money away like this.

Desired Settlement: Living Social was working with ******* ******* to sell their product and since Living Social is the one that I paid they should refund my money. Since there was no way to foresee the problem that happened within the 7 day refund period and I contacted Living Social the next day after the problem this should be waived.

Business Response:

On January 26, 215, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on January 28, 2015. Ms. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she did not receive her order from ******* ******* and would like a full credit card refund.

LivingSocial apologizes for any frustration regarding this matter. Ms. ****** called LivingSocial on December 26, 2014 regarding this matter. At this time, she was offered a full refund in Deal Bucks, which she accepted. The refund was processed as Ms. ****** requested. We understand that she did not get the product from ******* *******. As a courtesy, we processed a full refund to Ms. ******’s credit card. $76.00 will post to Ms. ******’s card ending in **** in three to five business days.

We hope that this resolves Ms. ******'s issue.

Best Regards,

Sarah

Business Response:

On January 26, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the rejection of our January 30, 2015 response on February 2, 2015. Ms. ****** rejected LivingSocial's response via the Better Business Bureau because when she contacted LivingSocial directly she was only given the option of a Deal Bucks credit.

LivingSocial apologizes for any confusion.  Ms. ****** was able to request a credit card refund within seven days from the date of purchase. After this time has passed, the purchase is eligible for a refund in Deal Bucks. LivingSocial handles each request individually as we understand circumstances may fall outside of our normal refund policy. Ms. ****** did not allow LivingSocial the chance to contact ******* ******* directly to get the status of her order. As a courtesy, her redeemed voucher was refunded to Deal Bucks. At this time, this refund has been reversed to Ms. ******’s credit card. The refund of $76.00 was processed on January 30, 2015 to her credit card ending in ****.

We hope that this resolves Ms. ******'s issue.

Best Regards,

Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

***** ******

2/3/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 1/11/15, I ordered curlers fine print said: delivery & fine print states: Shipping only to fifty (50) United States and District of Columbia. Will not ship to P.O. boxes...Shipping charge of $6.99 per item will be added at check out,,Purchaser must provide name and shipping address at checkout, which will be provided to supplier or distributor for shipping...Expected delivery within 10-12 days of purchase.As of this date, the item has not been shipped. I contacted the company on 1/18 & told me print said 10-12 business days before it would be shipped & I should have read the fine print. They told me that the order had been fulfilled when I ordered it & they could not do a refund. They said even though it would not be shipped in 10-12 business days when they received the payment the merchandise was set aside & even though it would was not getting ready to ship, they could not respond. I contacted them also on facebook and here is the reply: LivingSocialHi ****. We sincerely apologize for this disappointing experience. As you mentioned, purchases that are made through our Shop department do indeed ship within two weeks (or ten business days) from the time that you place your order.We definitely want to do what we can to help. If you'd prefer to return the ******* ***** ******* Hair Straightener once you receive it, we'd be happy to email you a prepaid return shipping label so that you can return it for a full refund. We'll also waive the $7.99 reprocessing since this was your first purchase with us.If you're interested in returning the product, just let us know once you receive it so that we can email you the return label.This is what is on my confirmation email:LivingSocial Order Confirmation: #******* ******* ***** ******* Hair Straightener (1)Color: Pink estimated ship date: Within 10-12 days of purchaseI do not trust what type of item and the condition of the item to be received whenever I receive it with so many contradictions.

Desired Settlement: I want my money back immediately. I do not want an explanation because I have three lies before me already and nothing they say can be trusted.

Business Response:

On January 22, 2015, the Better Business Bureau received a complaint about LivingSocial from **** ********, BBB Case Number ********. LivingSocial received the complaint on January 28, 2015. Ms. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she is unhappy with the time it took a product to be shipped to her.

LivingSocial apologizes for any frustration surrounding this purchase. LivingSocial Shop items have an estimated delivery time of ten to twelve days. This can vary based on days UPS is open, holidays, or any natural events. We understand this situation is upsetting, so we have processed a full refund. $28.45 has been refunded to the credit card ending in ****. This refund will show on the account within three to five business days.

We hope that this resolves Ms. ********'s issue.

Best Regards,

Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint.  The response does not mention that the order was made on January 11 and my contact them was after the 10-12 days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-12 business days.  That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/2015 which is over 12 days of receipt.

Regards,

**** ********

2/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I was ordering the ****** Wholesale Membership + Bonus $20 ****** Cash Card and Coupons from livingsocial.com at Sep. 9, 2014. The first time one of the stuff in ****** help me to type in the information but failed to key in the correct address, so I didn't get my coupon at the first time, and at Nov, 2014, I made a phone call to livingsocial and found out there is something wrong with the address, so I request them to fix it for me, and the male representative from livingsocial even verified my address with me for twice, he said he can't expedite the process for me to get the coupon, however its not there problem so I can understand and agree to wait for it. However till now I haven't get anything, so I make the phone call this morning, and livingsocial told me that the second address they sent are exactly same address the send as the first one and which is the wrong one!! Since the livingsocial's wrong to mail it to the wrong address again, they should try their best to expedite the process and let me get my coupon ASAP, but the only thing they keep saying is "WE CAN"T DO ANYTHING".

Desired Settlement: I want the coupon immediately. without waiting any longer.

Business Response:

On January 19, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ****, BBB Case Number ********. LivingSocial received the complaint on January 22, 2015. Ms. **** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for a ****** membership that includes a coupon booklet, and she has not received the coupons yet.

LivingSocial apologizes for any frustration in this matter. LivingSocial does not generate the coupons for the ****** deal Ms. **** purchased. We submit the information to an outside company contracted by ******, and from there, this company sends the coupons out to the people who bought the deal. Due to this process, it can take up to four weeks for Ms. **** to get her coupons. At this time, there is no way to have the coupon order expedited. We apologize that the address LivingSocial provided for the second coupon order is incorrect. We will be happy to have them sent out again, and they will be delivered within four weeks. If Ms. **** would like to have the coupons shipped to her, she will need to call LivingSocial to confirm her address and provide her ****** membership ID number.

We hope that this resolves Ms. ****'s issue.
 
Best Regards,

Sarah

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
Its really irresponsibility for Livingsocial to sell the product but can't solve the problem, both of their customer service and the response to BBB, they always tell you there is nothing they can do for you even its their fault to mail to the wrong address.
I did call ****** by myself, and ****** mailed it to me right away, just few days, so I did get the coupon by myself, Livingsocial did nothing but say they can't do anything...
very disappointed!


Regards,

***** ****








Business Response:

On January 19, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ****, BBB Case Number ********. LivingSocial received the rejection of our January 28, 2015 response on January 29, 2015. Ms. **** rejected LivingSocial's response via the Better Business Bureau because she is not happy with the fact LivingSocial was unable to expedite her ****** coupon order.

 LivingSocial apologizes for any confusion regarding this matter. When we run a deal with a merchant, there are different processes put into place. ****** has requested that LivingSocial handle any incoming requests we receive a certain way. This involves submitting an order to have the coupons resent. This process can take up to four weeks. We are happy to hear that Ms. **** was able to receive her coupons directly from ******.

We hope that this resolves Ms. ****'s issue.

Best Regards,

Sarah

1/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/1/14 I ordered Queen size/white ********* Bamboo Comfort Sheet Set for ***** Linens via Living Social - (***** ORDER #******.) The product was delivered with a Full size flat sheet measuring 74"x96" - and not a Queen size which should have measured 88"x99" as specified on the ***** web site. I tried to contact ***** on 12/20 via phone and email. I could not get a response until I called Living Social to file a complaint and get resolution. On 12/23 I did hear via email from Luxor, and they promised to send the properly specified product. ***** then sent me another full size sheet and not the proper queen size. I contacted both ***** and Living Social again to complain about being twice sent the wrong product. ***** agreed to send me the proper sheet once I sent back the wrong sheet. Living Social agreed to refund my purchase AND get me the proper sheet based on my being twice inconvenienced with incorrect product. When I followed up, Living Social refused to honor their promise to get product replaced based on refund and ***** refused to make good on the promise as Living Social had refunded me. Again, refund was issued for poor service and inconvenience -- not in lieu of being sent the correct product as promised. As of today (1/18/15) neither ***** or Living Social will make good on promise of replacement. I returned the product in good faith that ***** would make good and still expect the company to do so. Since the transaction, I discovered that ***** has a huge amount of complaints with the BBB and other online forums - yet Living Social continues to do business with them. This is unfortunate and I want to give the company another chance to do the right thing for a trusting consumer.

Desired Settlement: Delivery as promiused - of White ********* Bamboo Flat Sheet - Queen Size - measuring 88" x 99" as advertised on company web site

Business Response:

On January 18, 2015, the Better Business Bureau received a complaint about LivingSocial from ******** ****, BBB Case Number ********. LivingSocial received the complaint on January 22, 2015. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because he did not get the correct sheet set from ***** Linens. After speaking with LivingSocial, he was promised a free sheet replacement, and was later told it would not be sent.

LivingSocial apologizes for the frustration caused by this situation. On December 1, 2014, *** **** placed an order for a queen-sized set of ********* bamboo sheets. When the item was sent, it included the wrong sized sheet. Our Merchant Services team reached out to the merchant to get the issue resolved. They advised that the merchant was contacting *** **** directly. On January 3, 2015, *** **** was refunded for his order. At this time, ***** Linens was no longer obligated to look into the matter as the voucher was refunded. A representative had advised *** **** on December 23, 2014 that he would get a replacement item, and then was told on January 3, 2015 that the issue can no longer be investigated as the voucher was refunded.

LivingSocial apologizes for the conflicting information that was provided to *** ****. LivingSocial reached out to ***** Linens to have the sheet replaced. We were able to speak with ******** **** at ***** Linens. She confirmed that they are shipping *** **** the correct item. He will receive an email with tracking information in the next two business days.

We hope that this resolves *** ****'s issue.

Best Regards,

Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

******** ****

1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased several vouchers from Living Social in the amount of $239. They will not refund my credit cards and they have hidden my account so every time I call no one at Living Social can find it or help me. I sent proof of purchase to a Kimberly MONTHS AGO who said she needed it to resolve this matter. She has not contacted me ! I cannot get her on the phone! the credit card charges have now gone to a collection agent because she will not refund the vouchers i could not use and she is not addressing the issue with me

Desired Settlement: Refund credit card for unused services Get me out of debt collectors

Business Response:

On November 14, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ******, BBB Case Number ********. LivingSocial received the complaint on November 14, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because her LivingSocial account remains closed after she provided the requested documentation to the Payments team.

LivingSocial apologizes for any frustration regarding this matter. We have reached out to our Payments team regarding **. ******’s account. We are continuing to investigate the account closure, and LivingSocial’s Payments team will reach out to Ms. ****** via email as soon as possible

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
Some woman called KImberly from Living Social has been lying to me for months saying she will contact me and she has not!

My credit  card is now in serious trouble because of her incompetence and has gone to a collections agency!
She should be fired!
Their customer service is abysmal, they can't find your account and they won't talk to you on the phone!

Regards,

******* ******








Business Response:

On November 14, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ******, BBB Case Number ********. LivingSocial received the rejection of our January 20, 2015 response on January 22, 2015. **. ****** rejected LivingSocial's response via the Better Business Bureau because she is unable to locate her vouchers for Dr. ******** ****** and feels they have been hidden from her.

LivingSocial apologizes for any confusion regarding this matter.  We looked into the vouchers that were purchased for Dr. ******** ******. Our Payment team has verified that **. ****** opened a dispute with her financial institution regarding the payment for these vouchers. Since the payments for these vouchers were disputed, the vouchers are no longer valid. **. ****** will be unable to view the vouchers, as they are no longer active. At this time, it is best for **. ****** to work directly with her financial institution, as they will have the best information regarding the disputes, and any refunds that may have been processed for her vouchers.

We hope that this resolves **. ******’s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


Regards,

******* ******

Living Social got paid for both vouchers to Dr ******* office, in previous e-mails they indicated once I showed proof of purchase the vouchers would be refunded or ready for use. I did that and they are still refusing me the services or the monetary value of my vouchers I purchased from them!

They need to refund the credit card or me ,or make the vouchers available and stop trying to steal from me!






1/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a voucher for duct cleaning from a company called ******* ******. That company was not the company that showed up at my house. I did not learn that ******* ****** was not company that used the voucher until after the service was "performed" when I called ******* ****** to complain that the job was not done correctly. Then I learned that the company was actually called **** *******. They have an F rating on the BBB and terrible reviews from ****. They have also been entirely unwilling to actually resolve my problems. Had I known that the voucher I was purchasing was for **** *******, I would not have purchased the voucher at all. I do my research on companies before I purchase vouchers. I felt liked I was duped into a scam. When I called LivingSocial and spoke to Debra to ask why this happened, she told me it was my responsibility to verify the company and that LivingSocial could not guarantee that the company on the voucher was the one performing the actual work. When I asked to speak to someone higher up to provide me with answers as to why they dupe customers like this, Debra put down the phone, left me on the other end hanging for over five minutes and then disconnected the call.

Desired Settlement: I would like the $35 that I spent on the voucher credited back to my account. Not in LivingSocial "bucks" but in actual currency. I felt like I was duped into this purchase and then left without answers. My trust in this company is severely eroded.

Business Response: From: bbbcomplaints<bbbcomplaints+noreply@hungrymachine.com>
Date: Thu, Nov 20, 2014 at 4:05 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
To: info@mybbb.org

Hello!

In order to help you as quickly as possible, our customer service center is available by phone only.  To have your issue resolved, please contact us toll free at ###-###-####.  We're available Monday - Friday, 9am to 8pm ET, or Saturday - Sunday, 9am to 6pm ET.

Or reach out to us on ******* @LivingSocial or on ******** at www.********.com/LivingSocial

Thanks for LivingSocial!
--LivingSocial Support

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I called LivingSocial's customer hotline and they were not able to resolve my issue. In fact, they hung up the phone on me. I also contacted them via ******** and never received a response. Part of my original complaint was that the customer service representative (Debra) was unable to help me, unable to answer my questions, unable to transfer me to someone who could answer my questions, and then put down the receiver and hung up on me. I have already tried to resolve this issue through LivingSocial's customer service. It did not work. That's why I contacted the BBB and that is why I am rejecting their response.


Regards,

********* ******








Business Response: From: Liz H***** <****************@livingsocial.com>
Date: Tue, Jan 20, 2015 at 5:51 PM
Subject: Re: ********* ****** Rebuttal (********)
To: ***** ****** <*******@mybbb.org>


*** ******, 

On November 20, 2014, the Better Business Bureau received a complaint about LivingSocial from ********* ******, BBB Case Number ********. LivingSocial received the complaint on January 20, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unhappy with the sub-contractor provided by The ******* ****** and the customer service provided by LivingSocial. She is requesting a full credit card refund for her voucher

LivingSocial apologizes for any frustration regarding this matter. LivingSocial works to bring consumers together with new businesses in their area. All merchants that apply to be on our site must go through an investigation conducted by our Sales team. We ensure that the merchants listed on LivingSocial comply with their state and local requirements for licensing and insurance.  The merchants do have the option of sub-contracting the services they offer through local providers. In cases like this, we suggest contacting merchant directly to verify the providers they use. As a courtesy to *** ******, we have processed a full refund of $28.00 back to her credit card ending in ****. This refund will post to her account in three to five business days.

We hope that this resolves *** ******’s issue.

Best Regards,


--
Liz H***** | LivingSocial | Senior Counsel | ************ | www.livingsocial.com

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

********* ******

1/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I bought a $98 voucher on Living Social for massages in September. The merchant that the voucher was for was unable to accommodate any appointments for the week I was in Santa Barbara on vacation. So I exchanged the voucher in at Living Social and they refunded me in "Living Social Bucks". I then used these "bucks" to purchase a dinner at a restaurant in Encino. The restaurant refused to serve us dinner after 8 PM so I again exchanged the voucher for more "bucks". Then recently on 11/19/2014 I used the "bucks" to purchase 3 **** ***** shower speakers as Christmas gifts. To date (1/6/2015) I have not received these speakers. I contacted Living Social and asked them to reimburse me in actual US dollars since all their vouchers are not honored by the very merchants that sell them, but once again, Living Social refunded me in "bucks". These "bucks" are worthless and this company is a scam.

Desired Settlement: I would like Living Social to refund me the full $98 of the initial voucher. The time and energy I have had to spend trying to use these vouchers is nonsense.

Business Response:

On January 6, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ********, BBB Case Number ********. LivingSocial received the complaint on January 7, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she has been refunded to Deal Bucks and would prefer to have her purchase refunded to credit card.

LivingSocial apologizes for any confusion regarding this matter. *** ******** has been refunded in accordance to LivingSocial’s refund policy, which can be located here: https://help.livingsocial.com/articles/what-is-your-refund-policy.

If the purchaser changes their mind about any regular local Deal or deal for a shop voucher that was purchased on or after November 21, 2013, they can click “Ask for a Refund” on their My Vouchers page to apply for an automatic refund within seven days of purchase. Unless otherwise specified in the fine print on the voucher, LivingSocial will refund the paid portion of any unredeemed voucher to the purchasing credit/debit card or other payment mechanism. After the seven-day period, LivingSocial is happy to honor a request for a refund of the paid portion of any unredeemed voucher by issuing Deal Bucks equivalent to the paid portion as long as the request is made before the promotional period expires.

*** ******** purchased a voucher for Santa Barbara **** *** on July 15, 2014. She was unable to schedule a date that suited her, and she requested a refund. The refund was requested on August 10, 2014 and processed to Deal Bucks on August 13, 2014. As *** ********’s request was made outside of the seven-day refund window and the voucher is subject to availability, she is only entitled to a Deal Bucks refund. Any subsequent purchases made with these Deal Bucks will only be refundable back into Deal Bucks. These Deal Bucks do not expire and will be automatically applied to LivingSocial purchases, unless specifically restricted by the fine print of a deal, prohibited by the terms and conditions or otherwise indicated at the point of purchase.


We hope that this resolves *** ********'s issue.

Best Regards,  
Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

As I pointed out in my initial complaint, I have had to refund my purchase of Living Social Vouchers three separate times because each time the vendor will not honor the voucher.  I would like to be refunded in cash because Living Social Deal Bucks can't actually buy me a product or a service.  

Regards,

***** ********








Business Response:

On January 6, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** ********, BBB Case Number ********. LivingSocial received the rejection of our January 12, 2015 response on January 15, 2015. *** ******** rejected LivingSocial's response via the Better Business Bureau because she has had three refunds processed due to the merchant not honoring vouchers and would like her credit card refunded.

 LivingSocial apologizes for any confusion in this matter. We looked into the refunds that have been processed to *** ********’s account. The first refund was for Santa Barbara **** ***. *** ******** requested the refund, as she was unable to schedule a date she wanted with the merchant. Per the fine print of this deal, the voucher is subject to availability. *** ******** was refunded to Deal Bucks for this purchase according to LivingSocial policy. The second refund on the account is for ** ********. This refund was requested with the reason ‘unforeseen personal circumstances.’ The merchant is open and honoring LivingSocial vouchers. *** ******** paid for the voucher in Deal Bucks, so the only refund option available was for Deal Bucks.

*** ********’s last refund was for Dotzilla. She requested a refund, as she had not received her product. LivingSocial is happy to look into cases were a product is missing. In this case, *** ******** did not contact us for assistance in this matter. *** ********’s purchase was made with 49 Deal Bucks and $6.00 from her credit card. We have refunded the 49 Deal Bucks to her account, and the $6.00 has been refunded back to the credit card ending in 3341. *** ******** should see the refund credited to her account within three to five business days. The Deal Bucks listed on her account have no expiration and will apply automatically to almost any LivingSocial purchase.

We hope that this resolves *** ********'s issue.

Best regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

Once again, Living Social Deal Bucks do not allow me to purchase any tangible products or services as has been evidenced repeatedly by the fact I have had to return products and services three separate times due to the vendors not honoring their value.  I would like, once again, the refund in ACTUAL DOLLARS.

Regards,

***** ********








1/20/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Never received products ordered. Purchased a $32 voucher for cellphone lightening cables on 12/12/14. Utilized voucher and ordered 4 products on the same day.. Products have not been delivered as of this date. Contacted Living Social on Dec 30, to inform them of this; spoke to a Bobby, supposed to research non-deliviery of items. Took my email address and gave me a reference # ********. No further contact. Prior to reaching out to LivingSocial and In the interim I have repeatedly tried to contact the merchant myself and continue to receive a recorded customer service message.

Desired Settlement: I would like all of my money refunded back to my credit card

Business Response:

On January 5, 2015, the Better Business Bureau received a complaint about LivingSocial from **** ********, BBB Case Number ********. LivingSocial received the complaint on January 5, 2015. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she ordered four *****-certified ten-foot cables from *** **** and has not received them yet.

LivingSocial apologizes for any frustration caused by this matter.  LivingSocial’s Merchant Services team is actively looking into the status of *** ********’s order. It normally takes three to five business days to get a resolution. In this case, this has been delayed by the holiday weekend. LivingSocial sent an email on January 5, 2015 to let *** ******** know we are still investigating this matter. *** ******** will receive an email with the status of her order as soon as *** **** provides us with the information.

We hope that this resolves *** ********'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: LivingSocial states they hope this resolves the issue. The issue will not be resolved until  I receive the product or a full refund. Neither has happened yet.


Regards,

**** ********








Business Response:

On January 5, 2015, the Better Business Bureau received a complaint about LivingSocial from **** ********, BBB Case Number ********. LivingSocial received the rejection of our January 6, 2015 response on January 7, 2015. *** ******** rejected LivingSocial's response via the Better Business Bureau because she has not received her product or a refund for her order.

 LivingSocial apologizes for any frustration caused by this. Our Merchant Services team is happy to confirm that *** ********’s items have been shipped. She can track her orders here:

 *************************************************************************************** 

*************************************************************************************** 

*************************************************************************************** 

***************************************************************************************

We hope that this resolves *** ********'s issue.

Best regards,

Sarah

1/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a product on this website livingsocial.com on 12-12-14; today is 1-2-2015 and when I called they said that they would have to give to management services so they can get a tracking number for me which would take 3 business days to retrieve. That would be 1-7-14. Almost a Month after I bought this product that was to be a Christmas gift, now a birthday gift which still will not be either as they cannot even give me a tracking number until 1-7-15. I've never heard of this before. I work with ***** and *** all day long and can give my clients a tracking number right away.

Desired Settlement: I want my product delivered to my mother by 1-7-15 since I bought it on 12-12-14 and their statement says they will have product by 10-12 business days. Then I want them held accountable for not providing adequate services to their customers.

Business Response:

On January 2, 2015, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on January 5, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she ordered an ******** ***** ******** *** **** and has not received her product yet.

LivingSocial apologizes for any frustration regarding this matter. Per the Fine Print of the deal, the expected delivery of an order is within ten to twelve days of purchase. In this case, the order was delayed by the holidays. We are happy to confirm that *** ******’s order shipped on December 24, 2014. She can track her order here: *******************************************************************************. If *** ****** does not receive her order, we ask she call LivingSocial directly at ###-###-#### so we can investigate the matter further.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

1/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Order unfulfilled

Desired Settlement: Refund

Consumer Response: I purchased a voucher from Livingsocial and activated it the same day purchased.  There was a problem with my order after I submitted it so I called and emailed the company.  After being on hold for extended periods of time, I hung up and continued to email regarding my ortder.  My order was placed on Dec 8, and was supposed to be received before Christmas.  I contacted Livingsocial several times and was told that the company will not respond to them either, but they will not refund my money.  So, I was sold a product that was never delivered to me and I am out $100.  I would like a refund.

Business Response:

On December 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on January 2, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she placed an order with Luxor Linens and has not received her product.  

LivingSocial apologizes for any frustration caused by this matter. Our Merchant Services team reached out to Luxor Linens and we verified that the order for voucher number LSDRbbc2817d was delivered on December 15, 2014. *** ****** can track the order here: ********************************************************************************. The order for voucher number ************ was set the ship by January 5, 2015. *** ****** should receive her second order within five business days from that date. If she does not receive the second order, *** ****** should call LivingSocial directly at ###-###-#### so we can look into the shipping status of her order.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

1/17/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: On 11/17/2014 at 6pm in response to a promotion from livingsocial.com I drove 55 miles from my residence to the ******* *** Mall in Middletown, NY to have my **** (serial number ************) screen repaired at the idoctor kiosk. The promotion offered a discounted rate on a screen replacement. The associate at the kiosk agreed to repair the device after receiving approval from his manager, ***** ********. ***** was emailed with the voucher code for the repair at that time. The voucher number ************* was used (corresponding livingsocial.com Receipt for Purchase is *********). During the repair, which took over an hour despite being promised a 20 minute turnaround, I observed the associate struggling to adequately connect the replacement screen and so I assisted him by holding a flashlight for him so he could see what he was doing. The repair took such a long time because, as the associate admitted and illustrated during my time there A) he was provided with inadequate tools to perform the job - he had only a guitar pick, a razor blade, heatgun/hairdryer and a single pair of tweezers to work with. He had no tools to repair the frame of the device nor to remove the adhesive which held the original screen in place. During the procedure the associate mentioned that he was also tasked with the responsibility of sourcing the replacement parts for the repairs and that he did so by buying inexpensive non-OEM parts from ******.com. At the end of the job the associate told me that should I require repairs in the future that I should contact him directly and gave me his personal telephone number 845-248-x050. I have omitted one number here to protect his privacy. I retained the original screen. Upon completion of the repair I left the mall and returned home. The associate had shown me that the device was responsive to touch. At home that evening I noted that the home button on the device was difficult to use and was occasionally non-responsive. I also noted that the rim of the screen replacement around the home key seemed sharp and that the button tended to sit lower than the screen. I also noted that the replacement screen sat higher than the frame of the device by approximately .2-.3 mm and had a 90 degree angle to the edge. Upon comparison to the original screen it is apparent that in addition to being non-OEM the replacement screen is made of substandard materials and craftsmanship. The original screen was made from tempered glass and has slightly rounded edges. It is also treated with a an oleophobic coating which resists fingerprints. The replacement is made of non-temepred glass which feels and sounds different even when merely touched with a fingertip, has sharp edges, has no fingerprint resistant coating and either due to substandard workmanship on the associate's part in general or from failing to properly remove all of the original adhesive it protrudes above the **** frame and is the reason the home button sinks into the device making it unresponsive. All in all it was a shoddy job done inexpertly by an associate armed with substandard parts and tools. When I attempted to slide the device into the same protective case I had used before without incident the corners of the device cracked due to very light pressure on them. On 28th November, 2014 at approximately 1pm I returned to the kiosk and requested that the work be redone. The associate checked in with ***** ******** and was advised not to do the repair. This is in spite of the stated warranty policy which is posted on an electronic sign in the middle of the kiosk on a flat screen TV or monitor no smaller than 36". The sign states that repairs are supported by a 60 day warranty. I reported this issue to livingsocial.com which never permitted me to send them this summary and is failing to hold the third party merchant responsible for slipshod workmanship which absolutely caused damage to my ipad. They issued me a $35 livingsocial.com credti which does me no good and only incentivizes me to potentially spend MORE money with questionable merchants.

Desired Settlement: i want the entire purchase REFUNDED.

Business Response:

On January 5, 2015, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number ********. LivingSocial received the complaint on January 6, 2015. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he is unsatisfied with the work provided by ********, and is requesting a full refund.

LivingSocial apologizes for any frustration regarding this matter. LivingSocial’s Merchant Services team reached out to the merchant in regards to *** *******’s voucher. ******** advised that he was satisfied with the repair at the time of purchase, and made no complaints. They also advised that two weeks post repair, *** ******* contacted them to advise the screen had been broken again due to being dropped. ******** does not provide warranties that cover this type of damage to their repairs. LivingSocial is unable to offer a refund as the merchant provided the services listed on the voucher. *** ******* will need to work directly with ******** to resolve any issues regarding the repair done to his property.  

We hope that this resolves *** *******'s issue.

Best Regards,

Sarah

1/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased to deals from living social for $110 each, $220 total. The deals were for *******.com to purchase calendars. The calendars were very poor quality. The image colors were printed very dark and its hard to even recognize the people in the pictures. The original pictures were taken by a professional and DO NOT look like the poorly represented images in the calendars. I also only received 17 of the 40 calendars I ordered. I have contacted both Living Social and *******.com numerous times requesting a refund, but I receive no response.

Desired Settlement: I want a full refund of the $220.

Business Response:

On January 4, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on January 5, 2015. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she was not satisfied with the quality of the calendars she received from *******.com. She is requesting a full refund for the vouchers that were purchased.

LivingSocial apologizes for any frustration regarding this matter. We do not show that *** ****** has reached out to us for assistance. LivingSocial is happy to look into this matter. In order to best assist her, we request that *** ****** give LivingSocial a call at ###-###-####. We are unable to assist in the matter until *** ****** contacts us. From there, LivingSocial can investigate the matter, and provide a resolution.   

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

Consumer Response:

I'm attaching copies of the emails I have sent to living social. 5 emails. Obviously, you have been contacted. 


[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


 Complaint: ********

I am rejecting this response because:


Regards,

****** ******








Business Response:

On January 4, 2015, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the rejection of our January 6, 2015 response on January 7, 2015. *** ****** rejected LivingSocial's response via the Better Business Bureau because she has been reaching out via email to get help with her vouchers.

LivingSocial apologizes for any confusion. At this time, LivingSocial does not have email support. *** ****** can contact us during business hours at ###-###-#### for assistance regarding her request. She can also visit https://help.livingsocial.com/ where she can search for information regarding how to contact LivingSocial, LivingSocial’s refund policy and other topics.

We hope that this resolves *** ******’s issue.

Best regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

You are aware of my issue. It will be resolved through the bbb! This will be public information. 


Regards,

****** ******








1/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In September of 2014, I noticed a purchase of 1200 on my Credit Card account. This purchase was made in 02/2014. I immediately contacted ******* *** my credit card company. They told me that this transaction was for a purchase from living social for a vacation in Dominican Republic for four people. I had not noticed this transaction sooner because I was severely depressed in 2014. . I have been suffering from a depression and insomnia for my entire life. In the last year my depression got severe. This charge is for a vacation in Dominican Republic for four people. I am a single person , I have no kids. T I was in therapy and on medication, so my mind was not in right place and did not review my statements until 09/2014. In 09/2014, I also contacted LivingSocial informing them that I have not made this purchase and I wanted to report fraud. Before I pasted an answer from living social. Thanks for following up with us. Hi ******, Thank you for your patience. I hate to hear that you have experienced an unknown charge on your bank account. If you are completely unaware of anyone having access to your account, and would like to dispute the charge, please alert your bank and they will contact our financial department to investigate. Please note that once an account has been flagged for fraudulent activity, your LivingSocial account will be temporarily suspended while our financial team investigates the issue. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! Maria | Consumer Services Representative | LivingSocial | help.livingsocial.com Living social representative asked me to contact ******* ***. I did and received a 1200.00 refund in 10/2014. CapitalOne re-billed me these 1200.00 on 12/26 . They informed me today that I waited too long to file a fraud, They should ave told me this in September when I reported the fraud. Today, I contacted LivingSocial and was told that since the voucher for vacation is not valid anymore., they cannot give me any refund, I was charged 1200 for a purchase I have not even made in the first place. This is not right. Please help me to resolve this issue.

Desired Settlement: 1200.00

Business Response:

On December 31, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the complaint on January 2, 2015. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she is claiming a purchase made on February 20, 2014 for *** ******** ** ********* ******** Vacation Resort was fraudulent and she would like the purchase to be refunded.

LivingSocial apologizes for any confusion regarding this matter.  LivingSocial’s Payment team took a look into the charge made on Ms. *****’s account. They have confirmed that the charge was made using a credit card that has been on her account since January 9, 2013. The billing information listed on the card is an exact match to what the financial institution has on file for **. *****. At this time, no refund will be issued for this purchase. If **. ***** believes the charge is fraudulent, she will need to work with her financial institution directly. They will be best able to assist her with any charges made to her account.

We hope that this resolves **. *****'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
I have contacted ******* *** bank , my credit card company in 09/2014. 

They could not give me any credit because there is 60 days deadline to report fraud. Unfortunately, I was very ill from 02/2014 too 09/2014 and could not do it. 

I reported  the fraud to Living Social in 09/2014. I have not used any vacation , the voucher was valid until 12/31/2014, so they should just simply give me a refund. 
LS charged me 1200 for service I never used. 

If you need I can provide with paperwork regarding my complaints to Living Social and my bank ******* ***. 

Thank you very much for your assistance. 

Regards,

****** *****








Business Response:

On December 31, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the rejection of our January 7, 2015 response on January 7, 2015. **.  ***** rejected LivingSocial's response via the Better Business Bureau because she is unable to dispute the charge with ******* *** and she was unable to use the vacation voucher during the promotional period.

LivingSocial apologizes for any confusion. Though **. *****’s vouchers for *** ******** ** ********* ******** Vacation Resort can no longer be used for the promotional value, she can still redeem her vouchers for their paid value of $600 each at the merchant’s location for at least five years from date of purchase. The promotional portion of the voucher will always expire on the date printed on the voucher. If the merchant is in a state where it is permissible for the paid portion to expire, the paid portion of the voucher will expire five years from the date that the voucher was issued. In some states, the law may require the merchant to honor the paid portion of the voucher beyond five years, in which case the paid portion of the voucher will expire in accordance with the applicable law. **. ***** can contact *** ******** ** ********* ******** Vacation Resort at ###-###-#### regarding using the paid value of her vouchers.

We hope that this resolves **. *****’s issue.

Best regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: Living Social offered me 600 voucher even thought I requested a refund of $1200.00.  I do not need nor do I want to ever to buy anything on LS.


 I requested it in 09/2014. I have documentation  that I can provide that proves my request. LS never even wanted investigated my original complaint. They just sent me to the bank knowing that it was a fraudulent transaction. It was not a good business practice. 
I never used any of this money and it is not fair that they have never given me any credit.  I do not think that they have a right to charge for a service that has never been provided and the entire transaction was a fraud. 


Regards,

****** *****








1/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered products on 11/28 and cannot get a response as to why I have not received products.

Desired Settlement: Refund asap of $39 for false advertising

Business Response:

On December 23, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on December 23, 2014. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she ordered three pairs of personalized texting-friendly gloves from Embellish Accessories and Gifts and has not received the items yet.

LivingSocial apologizes for any confusion regarding this matter. The personalized texting-friendly gloves were ordered from Embellish Accessories and Gifts. In order to get the status of her order, *** ******* would need to contact the merchant at *****************************************. When sending the email *** ******* will need to include her four-digit invoice number so the merchant can best assist her. At this time, *** ******* has not reached out to LivingSocial directly, so we have not been able to reach out to the merchant on her behalf. If *** ******* has not heard a response after emailing from ********* *********** *** *****, LivingSocial requests that she call in during business hours at ###-###-####. LivingSocial will be happy to look further into this matter for her.

We hope that this resolves *******'s issue.

Best Regards,

Sarah

1/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a product from this site on December 5. The product said "estimated ship date 10-12 days of purchase". Because of this, I thought I would certainly be able to get this product in time to give it as a Hannukah gift on December 20. As of 12/17, I had heard no update on the status of my order, so I called LivingSocial to inquire. I was told that they needed to escalate the issue to "the warehouse" in order to find out the status-- it was possible that it was already on its way and they just failed to provide me a tracking number. I was assured that, since it had been almost 12 days since purchase, I would receive an update within the next day. I did not get any update and called again on 12/18 and 12/19. Each time i was told that there was no way for them to find out the status of my order and simply had to wait for the warehouse to send an update. The person I spoke to on 12/19 claimed that the estimated shipping date was within 10-12 BUSINESS DAYS of purchase, so I had no right to be angry if it hadn't shipped yet. The product page said 10-12 days, NOT business days. I understand that during the holidays shipping delays occur, but I find it completely ridiculous that I placed the order 18 days ago and I am unable to find out if it is on its way, if I am going to have to wait another week or more-- if there is any chance of it getting here in time to give as a holiday gift. The customer service people apparently have no access to the status of orders, making them useless. There is no other way to contact or place and complaints with company other than through their customer service number. They were of no help at all and basically said "there's nothing we can to besides wait until the warehouse decides to give an update". If the estimated shipping date was meant to be in BUSINESS days, it should have said that, because then I would have known not to count on this item for a holiday gift. I will certainly never give another dollar to this company.

Desired Settlement: I want to know when my item will arrive, and I believe I deserve a refund for the lack of customer service and lack of clarity on shipping timelines.

Business Response:

On December 19, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *********, BBB Case Number ********. LivingSocial received the complaint on December 23, 2014. *** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a ********* Shower Speaker on December 6, 2014 and has not received tracking information. She is also upset as it took some time to locate the tracking information for her order.

LivingSocial apologizes for any frustration regarding this matter.  *** *********‘s order for a ********* Shower Speaker was ordered through LivingSocial Shop. LivingSocial collects the shipping information for each order, and transmits this directly to the vendor who will ship out the product. In a case where the tracking number for an order has not been updated, LivingSocial’s Merchant Services team will reach out to the vendor directly to get this information. The delay that *** ********* experienced regarding her tracking information was because LivingSocial was waiting for the vendor to provide the tracking number for her order. Once we located the information, it was emailed to her, and her LivingSocial account was updated. LivingSocial verified via the USPS website that *** *********’s order was delivered on December 18, 2014. *** ********* can track her package here: ***********************************************************************************.

We hope that this resolves *** *********‘s issue.

Best Regards,

Sarah

12/30/2014 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I have reached out to this company since Sept .27. 2014 regarding a refund for invoice # ************* *** **** ****** ******** *** ***** *******, Purchased on May 22, 2014, services could not be used therefore I called to receive a refund for the amount of $69.00. I have called this phone number: ###-###-#### approx. 8 times since 9/27/14. Each time I am told that my account is missing. My account is supposedly in the hands of the Payment Dept. who I am told is looking for my account. When I called I am told this by several different individuals and I am told that someone will be contacting via email. However, no one ever calls me or emails me to update me on this issue. I made one more attempt calling today, November 24, 2014, and I did speak to a person named Jake, who stated that he was also the supervisor. Again he tells me that my account is missing and that the payment department is looking for my account. I explained to Jake that I have been more than patient with this company and the lack of communication as well as this company not issuing me my refund of $69.00. I stated to Jake that I find it very hard to believe that since Sept. 27th , 2014 to present date (11/24/14) that this has not been resolved and that I am the only party calling to find out what is taking this long. I am contacting BBB in the hope that you will be able to get my refund from this company and resolve this issue. I also plan to contact **** , as that is where I learned about LivingSocial company, and I believe that they are not a true company and to let **** be aware of what I have been going through for several weeks and months trying to obtain my refund. I hope that you will be able to resolve this issue promptly for me.

Desired Settlement: To resolve this issue and get my refund of $69.00 as soon as possible.

Business Response:

On November 24, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *********, BBB Case Number ********. LivingSocial received the complaint on December 12, 2014. *** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because she requested a refund for a voucher for *** **** ****** ******** *** ***** ******* but has not received it yet. *** ********* has also been unable to locate her account, and has been awaiting contact from LivingSocial’s Payments team.

LivingSocial apologizes for any frustration regarding this matter. Our Payments team takes our consumer’s privacy and security seriously. They received a report from ****** that *** ********* had disputed a payment made to LivingSocial, citing it as fraudulent. To protect *** *********’s security, the account was closed to prevent further fraudulent purchases from being made. Our Payments team is actively working with *** ********* to resolve any issues with her account and the purchase for *** **** ****** ******** *** ***** *******.

We hope that this resolves *** ********* 's issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The company, Living Social is not telling the truth.  They are the ones' who had either; closed, frozen or simply deleted my account for whatever reason.  They stated that something "fraudulent" occurred with my account, but I have not ever been notified by my ****** account (which is the account that I used for payment for this purchase through Living Social) or by Living Social . No one ever had never notified me of any "fraudulent activities" with my account with Living Social until I called in September 2014 for a refund .

Now, all of a sudden they are stating that I initiated my account with them to be "frozen or closed".  Not true.  When I call LivingSocial to try to resolve this issue, there is  no one available to get a straight answer for anything. This  is why I conta iin cted the BBB so that this will be resolved correctly.  I also put in a dispute with my ****** account against LivingSocial. 

I have sent them the information that they requested with the transaction details from my ****** account showing the detail of the transaction and the amoount of $69.00 that I needs to be refunded back to me.  I have made many calls to LivingSocial since September of this year and they have not settled this with  me.  I told them that I do not desire to have any business in the future with them due to the lack of customer service that they do not provide.  I have never heard of a company that tells their customers that they cannot find their account and then cannot resolve and issue such as this one.  




Regards,

Debra Jablonski








Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


If there was any fraudulent activity on my ****** account, ****** would have contacted me directly about it if this was a true fact.  ****** did not contact me for any fraudulent activity on my current account that I have with them.

I have responded to the LivingSocial email that was sent to me. Therefore, I do not know why they keep giving the BBB false information.  And I do not understand why the BBB is entertaining all of LivingSocials bogus information regarding my issue with them.  The fact still remains that a refund of $69.00 is owed to me. 

Now with this said, I have complied with everything , responded to emails from Living Social, etc.  I think it is now time for LivingSocial to stop with all of this running around the situation at hand and settle this with me once and for all so that I can stop having to waste my time and yours for their lack of due diligence with this matter.



Regards,

***** *********








Business Response:

On November 24, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *********, BBB Case Number ********. LivingSocial received the rejection of our December 18, 2014 response on December 19, 2014. *** ********* rejected LivingSocial's response via the Better Business Bureau because she is still looking for a $69.00 refund for *** **** ****** ******** *** ***** *******.

LivingSocial cannot speak as to why *** ********* didn’t receive notification from ****** regarding the transaction that was reported as fraudulent. Our Payment team took a look into this matter, and they do not show a response has been received from *** *********. LivingSocial is happy to work with *** ********* to resolve this issue. She will need to reply to the email sent December 15, 2014 with the requested information. We will not be able to assist *** ********* with this purchase or anything related to her account until she replies to this email.

We hope that this resolves *** *********'s issue.

Best regards,

Sarah

12/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i bought a living social voucher for air duct cleaning services provided by **** *** *** **** ******** ********. I was contacted the night before they were cancelling me and rescheduled me the following friday. A man came out I asked for credentials and he showed me his driver's license. he came in my home and looked at how many ducts were there and intake ducts. He went into my basement and wrote me an estimate for $143.00 on a bill from ***** *** **** not **** *** *** **** ******** ********. He told me that in order to do the duct work he had to charge me to put in access panels into my duct work. I gave him a check for $143.00. He blew the soot into a vacuum cleaner and the soot also went all over my house. He apparently forgot to close the ducts. I called the company, which was called ******** *** **** ******** ******** and they called the man back to help me clean up. After several calls to mia, who is a manager at the call station, i spoke to a Ray B***** and he promised me a check in the amount of $70.00. i received a check for $49.00 which is the living social price. I called Living Social because I felt they should know what happened. They said they would get back to me. I checked into this company and found out they have over 6 aliases that they use. ****** *** ********* **** ******* ****** ******, Las Vegas, NV, ** *** ********** *** **** ***** *** **** ********* **** *** *** **** ********. They get into your house and then charge for services. That is how they make $$. Also, the ***** *** **** man was not a licensed HVAC guy.

Desired Settlement: Liviing Social should due diligence before they market products from companies that are SCAMS.

Business Response:

On November 28, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** * ********, BBB Case Number ********. LivingSocial received the complaint on December 12, 2014. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unhappy with her experience with **** *** *** **** ******** ******** and wants to ensure that LivingSocial investigates the merchants that run on the site.

LivingSocial apologizes for any frustration associated with this matter. LivingSocial works to bring consumers together with new businesses in their area. All merchants that apply to be on our site must go through an investigation by our Sales team. This investigation includes checking licensing, insurance, and we check into the reviews that are currently available. While the deal is running, LivingSocial collects feedback from our consumers. This allows us to make the best decision regarding the deals, and merchants we continue to run on our website. In regards to any compensation that was to be provided by **** *** *** **** ******** ********, *** ******** will need to contact them directly. They will be best able to assist in this matter moving forward.

We hope that this resolves *** ********’s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:
**** *** *** **** ******** did not come out to my house.  they subbed the work out to an unlicensed man.  the name of that company is ***** *** **** out of Cherry Valley, MA.  Can living social find out why they (**** ***) sent an unlicensed company out to my house?  I contacted another hvac company and they use brushes to clean the ducts not blowing it out and sucking it up through a vacuum.  The man did not properly close the vents or cover the vents and dirt and soot got all over my house and dog!  Living social needs to know that this company has 5 or 6 other names that they go by and are not a legitamite company out of massachusetts.

Regards,

******** ********








Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:  I have not heard from ***** *** ****.  I don't know where to look up and see if they are fully licensed and bonded.  do you?  I don't think that they are.  can you find out?


Regards,

******** ********








Business Response:

On November 28 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ********, BBB Case Number ********. LivingSocial received the rejection of our December 17, 2014 response on December 18, 2014. *** ******** rejected LivingSocial's response via the Better Business Bureau because she has not heard from ***** *** **** and has questions on their licensing.

LivingSocial’s Merchant Service team reached out to **** *** Duct Cleaning who was able to verify that the subcontractor, House Air Care, is a licensed and bonded merchant.  **** *** Duct Cleaning has requested that *** ******** reach out to them directly to resolve any further issues regarding the services rendered or to answer any questions she has. They can be reached at ###-###-#### or by email at *****************************. At this time, LivingSocial has confirmed that both **** *** Duct Cleaning and ***** *** **** are licensed and bonded merchants. **** *** Duct Cleaning has been in direct contact with *** ********, and provided a refund check to her. They are ready to assist with any other questions or concerns regarding their business, and services rendered.

We hope that this resolves *** ********'s issue.

Best regards,

Sarah

12/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My livingsocial account has more than $900 livingsocial store credit inside, which was from refund of previous orders I paid by credit card. Livingsocial closed my account without any notice or communication or explanation. I can't log in my account and lost my credit. I call Livingsocial more than 10 times and got the same answer every time "We will forward your request to our accounting department". After 3 months' waiting, not one single response from livingsocial. My account email is *******************

Desired Settlement: Livingsocial refund all my store credit.

Business Response:

On December 5, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the complaint on December 8, 2014. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because her LivingSocial account was closed, and she lost access to the Deal Bucks that had been on her account.

LivingSocial notified ****** **** in July of 2014 that we were aware she had created fifty or more accounts using various email addresses (in the name of *****************, ****** ***********, etc., and *******************, *******************) using the same billing address and IP address to make purchases ("Multiple Accounts").  We also let her know at that time that LivingSocial was aware that she purchased products through those Multiple Accounts using a unique referral link generated by an initial purchase which, when 3 products have been purchased, results in a refund of the initial purchase in Deal Bucks (a form of LivingSocial credit) in accordance with the terms of LivingSocial's Me+3 Program ("Me+3 Activity"). 

We further notified *** **** in our July 2014 communication that the Multiple Accounts she created and the Me+3 activity were in violation of LivingSocial's Terms of Service.  We then merged her accounts into one account under ubsophi1@gmail.com, and requested that she cease and desist all further activity in violation of our terms and conditions or we would debit the fraudulently received Deal Bucks from her account and terminate her account as well.

After we sent *** **** notice of the violation of our terms and conditions, she continued to create more accounts using similar email handles from the same IP address and with the same billing address. *** **** continued to use multiple accounts to game LivingSocial's Me+3 Program fraudulently. Accordingly, we terminated her account as of September 23, 2014 and debited the Deal Bucks from her account. 

We are not willing at this time to reinstate ****** ****'s account as she has knowingly and continually acted in violation of LivingSocial's terms and conditions. 

We hope that this resolves *** ****’s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


I have multiple livingsocial accounts.  But Livingsocial's  claim that  I received deal bucks by "game LivingSocial's Me+3 Program fraudulently"  is incorrect.

All deal bucks I have on my account is due to refund of unwanted purchase made on 5/16/14. I attach one of order confirmation, which livingsocial charged $204 on my credit card. 

Please ask livingsocial send a print of  all refunded dealbuck to show full history of my account, which will show all dealbuck were from this one single transaction instead of "game LivingSocial's Me+3 Program fraudulently". 

I don't ask for livingsocial to reinstate my account, but just my refund money paid by credit card. 

 

Regards,

****** ****








Business Response:

On December 5, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the rejection of our December 12, 2014 response on December 16, 2014. *** **** rejected LivingSocial's response via the Better Business Bureau because she is disputing the fact that LivingSocial is claiming the purchases she made and refunds she requested were fraudulent, and is requesting LivingSocial refund her credit card for the amounts paid.

LivingSocial looked into the purchases that were refunded to *** ****’s account.  We verified that there are vouchers that were refunded but had been redeemed with the merchants. This means the goods or services were or are being provided, and the refund has been requested fraudulently. There were other purchases for vouchers and LivingSocial Shop products that were refunded to Deal Bucks. These purchases were made across multiple accounts to circumvent the limit of one per customer. Based on this information, these purchases are considered fraudulent. Due to the fraudulent nature of the purchases, and refund requests, no refunds are authorized. We are not willing at this time to reinstate ****** ****'s account as she has knowingly and continually acted in violation of LivingSocial's terms and conditions.

We hope that this resolves *** ****'s issue.

Best regards,

Sarah

12/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher for ******** **** for $99. I attempted to redeem the voucher within the redemption time period. ******** **** was overbooked and originally unable to schedule in the requested time frame. I did eventually get the class scheduled. This class was outside of the redemption time period but ******** **** would permit its usage because he realized he was overbooked. ******** **** then cancelled the class because of car troubles. I am unable to reschedule the class. I spent $99 and have no options to redeem the voucher - through no fault of my own. Livingsocial refuses to provide a resolution. I have called Livingsocial to try to resolve this.

Desired Settlement: I want the $99 paid for the class refunded.

Business Response:

On December 2, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the complaint on December 13, 2014. *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unable to use her voucher for ******** **** during the promotional period and would like a full refund to her credit card.

LivingSocial apologizes for any frustration caused by this matter. Per LivingSocial’s terms (livingsoical.com/terms), a credit card refund may only be issued within seven days of purchase or if the merchant has gone out of business. LivingSocial also has the Good Deal Guarantee that ensures a Deal Bucks refund is available through the expiration date of the deal. *** *****’ request was made outside of the refund policy. *** *****’ didn’t contact LivingSocial regarding her inability to schedule until December 02, 2014. The voucher in question was purchased on February 16, 2014 and expired on August 18, 2014. ******** **** was open and actively honoring vouchers during the promotional period. The classes at ******** **** require reservations and are subject to the availability. The merchant has confirmed they are open and honoring the paid value of the expired vouchers. While the voucher is not eligible for a refund, *** *****’ voucher retains its paid value of $99.00, and this value does not expire. This value can be used towards different goods and services the merchant provides.

We hope that this resolves *** *****’ issue.

Best Regards,

Sarah

12/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i bouht a voucher for $29 from living social they did slick advertising for ** ******** for a $29 memory foam pillow in summer 2014- i predpaid and redeemd vouchert niv 5 2014 with *** ******* who collected money from living social and was charged $3.99 from *** *** for credit card charge receipt nuber *******************- several weeks passed and by end of nov i contacted *** ******* via email several times re where was my pillow- they wrote twice saying they were havin technical difficulty- i asked for clarfication and ot none- i wrote 10 times- there is no phone number and no street address- i contact ed or tried contacting living scoial who charged my credit card months ao for the pillow- i spoke with katarina- last week after days of never reaching them bein on hold for all last week forever- today i called aain and she replied via email that her merchant team contacted en bedroom - who cant cancel my order as it is in process- proces o fwhat? of scamming? i told them two weeks ao i no loner want this as something is very wrong to take this lon to ship a pillow- they also took $3.99 throuh *** *** for shipping= it has been seven weeks and no pillow- i clerary stated i want a refund in full back to my credit card livin ssocial is a scam and so is *** ******* and this is unauthoried charge - and i no loner want anythin but a full refund

Desired Settlement: i dont want anything from en bedroom and think they are a scam- living social must pay back top my credit card immediately in full and i am not paying for shipin im contactin ****** and refusing any elivery but doubt therer will be one anyway

Business Response:

On December 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ********, BBB Case Number ********. LivingSocial received the complaint on December 10, 2014. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she ordered a voucher for a bamboo memory foam pillow from *** ******** and hasn’t received her order from the merchant.

LivingSocial apologizes for any frustration related to this matter. *** ******** contacted LivingSocial on December 9, 2014 and was fully refunded for her voucher purchase. She will receive a refund of $23.20 back to her credit card ending in ****. *** *******’s card issuer controls the time it takes her to receive her refund. If she’s wondering when it will settle, they'll have the best information. She was also issued a courtesy credit of 25 Deal Bucks to her LivingSocial account.  Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to a purchase. This type of credit expires in one year. If *** ******** has any questions in regards to additional charges not related to her LivingSocial purchase, she should reach out to her financial institution.

We hope that this resolves *** *******'s issue.

Best Regards,

Sarah

12/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Living Social offers deals from businesses in the area. I purchased a deal for ********* ******* ****** ****. The deal reads: details Look and feel better while getting healthier and managing your weight -- with expert help from ********* ******* ****** ****, a medical practice exclusively devoted to helping patients achieve a healthier weight through lifestyle and diet changes: • $35 ($94 value) for a weight-management package with a B-12 injection and a ********** injection • $89 ($319 value) for a weight-management package with four B-12 injections and four ********** injections • ********* office is led by Dr. ********, who is board-certified in both obesity medicine and family medicine The Guidance You Need to Jump-Start Your Wellness This package includes a metabolism test using exciting new technology to measure how efficiently your body burns calories, followed by an individual consultation with a board-certified medical weight-management physician. You'll learn sustainable strategies for managing your weight and then receive vitamin B-12 injections designed to help boost your energy and potentially increase your metabolism. The ********** injections are formulated to aid digestion and the breakdown of fats. The helpful team will explain all of the steps and answer all of your questions to guide you on your path to a healthier lifestyle. ********* ******* ****** ****'s Website PAID VALUE EXPIRES ON November 1, 2019 PROMOTIONAL VALUE EXPIRES ON January 8, 2015 map & location map * ***** *** **** *********** *********, *********, MD ***** ************ | get directions Buy this Deal with confidence, because it's covered by the LivingSocial Good Deal Guarantee up to the Voucher Expiration Date See Details » the fine print Limit 1 per customer, up to 2 additional as gifts Appointments required and subject to availability Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture All services must be redeemed by same customer Option A: entire value must be used in a single visit Option B: may be used over multiple visits New patients only Other conditions apply (END OF DEAL DETAILS) Weight management is the doctor explaining the programs and the costs associated with them. I didn't receive any weight management as I understood the offer to include. No where in the offer does it say that I must pay extra to receive these services. The deal should say includes 4 B-12 injections and 4 ********** injections with weight management (additional fees apply). I have requested a refund from Living Social. The deal is for services the merchant does not include without further payment. The deal does not mention any additional cost to receive weight management services. It is a classic bait and switch!

Desired Settlement: A refund and a revision to the ********* ******* ****** **** Deal offered by Living Social so that others don't have this problem too! (Option B shows $89 on the deal page.)

Business Response: On November 6. 2014, the Better Business Bureau received a complaint about LivingSocial from ****** **** *****, BBB Case Number ********. LivingSocial received the complaint on November 7. 2014* *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because of the consumer not receiving the comprehensive services from ********* ******* ****** ****. 

LivingSocial apologizes for any frustration the consumer has experienced. After thorough investigation of the consumer's claim, LivingSocial has communicated with the ********* ******* ****** ****. LivingSocial has confirmed with the merchant that *** *****'s services haven't been fulfilled, specifically the weight-management package, until the consumer reaches out to the merchant for the second and third appointments. 


We hope that this resolves *** *****'s issue.

Best Regards,

Peter

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:

The deal I purchased was to include weight management assistance.  The weight management assistance offered is at additional cost.  No where on the deal does it state I must pay more for weight management assistance.  I would like a refund since weight management assistance I thought I purchased is not included in the deal I purchased. 

The deal reads:  You'll learn sustainable strategies for managing your weight.  The discussion from the weight loss specialist was the programs they offer and the costs for these programs.
I have attached both the deal page and the worksheet showing cost for the weight management assistance not included in the deal. 

Regards,
****** *****








Business Response:

On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the rejection of our (Response Date) response on November 19, 2014. **. ***** rejected LivingSocial's response via the Better Business Bureau because she feels that the she did not get the full deal as offered on LivingSocial.

LivingSocial apologizes for any confusion regarding this matter.  ********* ******* ****** **** and **. ***** will need to work together to set the number of appointments that will be scheduled. This is not something LivingSocial has information on, as it is patient specific. **. ***** will need to reach out to the merchant regarding the administration of the B-12 and ********** injections. LivingSocial does not have access to medical records and cannot speak to when or how these injections were administered. For the weight management package, the initial consultation lasts approximately 45 minutes and includes a body composition analysis based on new technology. The doctor will explain the 5-page report, and the goals set by **. *****. Depending on the goals, the physician will recommend different plans that range in price. **. ***** can find the information regarding the services offered during the visit on the merchant’s website at *****************************************************************  

We hope that this resolves **. *****'s issue.

Best regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:


On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the rejection of our (Response Date) response on November 19, 2014. **. ***** rejected LivingSocial's response via the Better Business Bureau because she feels that the she did not get the full deal as offered on LivingSocial.  

I have rejected Living Social's response dated November 20, 2014.  I purchased a deal on Living Social that is not accurately represented.

Living Social has validated my assertion that the deal is not accurately represented.  Living Social states, "The doctor will explain the 5-page report, and the goals set by **. *****. Depending on the goals, the physician will recommend different plans that range in price."  No where on the Living Social deal page is there reference to "different plans that range in price".  The Living Social deal page should include "different plans that range in price." (see deal below)

"The goals set by **. *****" (i.e., number of pounds I would like to lose in a week) discussion revolves around the "different plans that range in price."  For a given number of pounds per week, there is a corresponding price.  The more pounds I would like to lose in a week, the higher price I would need to pay.  (See attached worksheet for prices.)

Living Social stated in their November 10 response, "**. ***** also received four B-12 injections and ********** injections".  In response to their statement, I asked them for dates.  I asked them for dates because their statement is not true.

Living Social stated in November 20 response, "Living Social does not have access to medical records and cannot speak to when or how these injections were administered."  I have highlighted the portion which should read "are".  "Were" implies they happened.  They did speak on the injections (see underscore above).

As shown below, "feel and look fantastic with weight-management package with B-12 and ********** injections."  I request a refund since I purchased this deal without being advised there are "different plans that range in price."

Regards,

****** *****

 

 

12/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On October 3rd I purchased a deal for 2 monogram wall hangings from Living Social. The site clearly said to expect 2-3 weeks for delivery, which would have put my order shipping on or around October 17. When I logged into the vendor site to finalize my purchase, their site said 3-4 weeks for shipment, which was still okay, because it would have gotten my order to me on or around October 31. On November 3rd, five weeks after the order (having originally been quoted 2-3 weeks for delivery) I contacted both the vendor and Living Social to see when my purchase would arrive as I had not received any form of contact from either vendor. I feel as though both Living Social and the vendor have taken me around and around and not answered any of my questions directly. Living Social just directed me to the vendor (absolutely no assistance in the matter) and the vendor keeps telling me that my order will be shipping soon, without giving me any sort of expected shipment date even though I have repeatedly asked for it. To make matters worse, Living Social emailed me on November 9th with the same 'deal' for the monogram wall hanging with a expected delivery of 2-4 weeks. If a vendor can't ship on time the first time, they really shouldn't put that product back up for sale.

Desired Settlement: Honestly, with this delivery time, I would like my products to be delivered and some sort of refund or store credit. I don't think it's right that a company can quote 2-3 weeks for delivery and take 7+ weeks.

Business Response:

On November 17, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ***** ******, BBB Case Number ********. LivingSocial received the complaint on November 17, 2014). *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she placed two orders with ******* **** Designs for personalized monogram wall art and has not received her orders yet.

LivingSocial apologizes for any frustration with this matter. At this time, LivingSocial has processed a full refund of $42.50 back to *** ********’s original form of payment. A refund was processed due to the non-receipt of the product within the listed time frame. The refund should post to *** ********’s account within three to five business days. The order placed with ******* **** Designs will continue to be processed and shipped out. *** ****** will receive an email with tracking information once the order has shipped.

We hope that this resolves *** ******'s issue.

Best Regards,

Sarah

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I received an email from ******* **** Designs stating that they were cancelling my order. I never asked for this and that is definitely not what I want. Thank you for refunding my purchase, however could you please help me in speaking with ******* **** as they are adamant in not shipping the product I ordered. 


Regards,

**** ******








11/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On March 14, 2014 I purchased 4 ticket packages to ***** **** vs **** at ***** field. The total cost for these 4 tickets including a promotional code which gave a 15% discount was $534. The terms included VIP parking, a t-shirt for each attendee, and a game day ticket in a specified stand-up section. The tickets were to be sent via 2 day ***** prior to the game. The voucher states "Ticket packages will be sent via 2-day ***** (not via e-ticket) to the address provided at point of sale." In the interim, I have gotten military orders such that I am unable to attend the event and wished to make alternate arrangements with the tickets, however I not only don't have them, but both FexEx field (the contact number provided) and Living Social have not responded to me at all. The game is less than 36 hours away, and with a 6 month lead time from the purchase, I find this unacceptable. Calling ***** field has yielded nothing except keeping me on hold on the phone for over an hour the past 3 days I have tried during business hours.

Desired Settlement: I would like a refund. If I had had the tickets earlier it would've been possible to give them to someone else, but as I don't have them 36h before the event I am unable to get them and find other people who could use them.

Business Response:

On October 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *******, BBB Case Number 10289204. LivingSocial received the complaint on October 31, 2014. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased four ticket packages to ***** **** vs. **** for November 1, 2014. As of October 30, 2014, *** ******* had not received her tickets. She also claims that she has received military orders and isn’t able to attend the event, so she was planning on making other arrangements for these tickets. *** ******* is requesting a full refund for these tickets. 

LivingSocial sincerely apologizes that *** ******* didn’t receive her tickets in a timely manner. The first request we received from *** ******* regarding this situation as on October 30, 2014 via email, which can take up to 72 hours for a response. We also want to apologize for any delay in a resolution for *** *******. Prior to processing her refund, we had to verify that these tickets weren’t used to attend the event. On November 9, 2014, LivingSocial processed a full refund to the method of payment used to complete this purchase. 

We hope that this resolves *** *******'s issue. 

Best Regards, 

Sarah

11/18/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: after multiple attempts to have what my refund returned to my CREDIT CARD, instead this company issued me what they call "DEAL CREDITS" and refuses to return my money back to my credit card. i bought a service for handyman work. contacted the vendor for over 1 month and they wouldn't return my calls. after getting fed up, i requested a full refund. then months later i find this thing called "DEAL CREDITS" which i can only use at livingsocial.com. this is NOT WHAT I ASKED FOR WHEN I ASKED FOR A FULL REFUND SINCE THE VENDOR WAS UNWILLING TO PERFORM ANY SERVICES OR EVEN RETURN MY CALLS. THIS COMPANY'S PRACTICES ARE REALLY SLEAZY. I HAVE ASKED THAT THIS COMPANY FULLY REUND MY MONEY AND CLOSE MY ACCOUNT BOTH WHICH THEY HAVE REFUSED TO DO.

Desired Settlement: IMMEDIATE FULL REFUND AND TO HAVE MY ACCOUNT CLOSED AND ALL MY CONTACT INFORMATION PERMANETLY DELETED FROM THEIR DATABASES.

Business Response:

On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ***, BBB Case Number 10297549. LivingSocial received the complaint on November 6, 2014. *** *** sent a complaint via the Better Business Bureau regarding LivingSocial because he was having trouble contacting a merchant associated with one of his vouchers. *** *** is requesting that his Deal Bucks credit be refunded to his credit card due to the merchant not honoring the vouchers. *** *** is also requesting to have his account closed and all of his contact information to be deleted from our databases

LivingSocial apologizes for the trouble *** *** has experienced with contacting the merchant associated with his voucher. We have reviewed *** ***’s request and found that our Customer Service team has honored *** ***’s request to remove his Deal Bucks credit from his account and process a full credit card refund for the remaining balance. A total of $286.00 has been refunded to *** ***’s credit card per his request.

We have also permanently deleted *** ***’s account per his request. Since there were two vouchers located on his account, we have emailed those to the email address associated with his LivingSocial account. Since *** ***’s account has been completely deleted from our systems, his past purchase history has been removed and is no longer be accessible by *** *** or LivingSocial.

We hope that this resolves *** ***'s issue.

Best Regards,
Sarah

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On October 27 2014, I purchased a voucher for furnace cleaning from Livingsocial in the ******, Ontario, Canada area for $49.00. I contacted the business (**** heating) and scheduled an appointment for Nov. 6 2014 between 11 am and 2 pm. After waiting for the serviceman, I called the company and I learned that they had rescheduled my service to Nov. 20 2014, on a day that I would not even be in town. In effect, they are not honoring the voucher nor abiding by the normal code of conduct. I have tried to contact livingsocial and their offices are closed. Also, I would like my refund in the same manner as I paid, using my credit card, as opposed to their credit for future purchases as the business practice that I have experienced does not give me enough confidence to purchase anything from them in the future. They have very few "deals" available on their website in my area that are of interest to me. Remedy: That they refund my entire amount on my credit card as I paid.

Desired Settlement: Remedy: That they refund my entire anount on my credit card as I paid for voucher number *************

Business Response:

On November 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ** ******, BBB Case Number ********. LivingSocial received the complaint on November 6, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher for furnace cleaning from **** Heating and Air Conditioning on October 27, 2014 and scheduled an appointment with them for November 6, 2014 between the hours of 11 a.m. and 2 p.m. *** ****** claims that **** Heating and Air Conditioning did not show up for the scheduled appointment and when he contacted them. He was told that his appointment was rescheduled for November 20, 2014, but he isn't going to be in town that day. *** ****** is requesting a full refund to his credit card for the amount paid for this voucher due to this missed appointment. 

LivingSocial sincerely apologizes for the trouble *** ****** has experienced with his voucher for **** Heating and Air Conditioning, as well as the fact that our phones are unavailable at the moment. We have confirmed with **** Heating and Air Conditioning that *** ****** contacted their company last week to submit a request to reschedule his appointment. It seems as though there was a miscommunication between *** ****** and **** Heating and Air Conditioning in regards to the rescheduling of this appointment. **** Heating and Air Conditioning confirmed that they have resolved this issue and a technician was sent to *** ******’s home to complete the services advertised in this offer.

LivingSocial is denying *** ******’s request for a refund due to the fact that the merchant has directly resolved this miscommunication by ensuring a technician is able to make it to *** ******’s home to complete the services purchased in this voucher. If *** ****** has any additional questions or concerns, we ask that he contact us directly. We’re happy to help. While our phones aren’t available at the moment, our team is happy to address his concerns through email.

We hope that this resolves ** ******'s issue.

Best Regards,
Sarah

11/15/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Hello, I ordered a personalized cutting board through Living Social from a business called ******* **** ******s. I placed the order with ******* **** ******s on September 18th 2014. It is now November 11th and I still have not received my order. I received a confirmation with an order number from ******* **** ******s and recently checked my order online. It said my order was "completed". I then received an email that my order had shipped on October 31st - 2-day priority shipping. I checked the tracking number with USPS and found out that they had never received the product, only the shipping information was given to USPS. ******* **** ******s does not answer their emails or phone. There are hundreds of complaints against them, I found this out by checking their FB page. They also have an "F" rating with the *** ***** BBB. I contacted living social customer service early in November to try to get a resolution to this situation, but Living Social has not responded to me. This item was supposed to be a gift that I was to give on November 8th. It is now almost 60 days since I placed the order so I don't foresee that I will ever receive it.

Desired Settlement: At this point I just want a refund as I'm going to have to purchase this item from another vendor.

Business Response:

On November 13, 2014, the Better Business Bureau received a complaint about LivingSocial from ********* ********, BBB Case Number ********. LivingSocial received the complaint on November 13, 2014. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she placed an order with ******* **** ******s for a personalized wood cutting board and has not received her order yet.

LivingSocial apologizes for any frustration caused by this matter. At this time, LivingSocial has processed a full refund of $27.00 back to *** ********’s original form of payment. A refund was processed due to the non-receipt of the product. The refund should post to *** ********’s account within three to five business days.

We hope that this resolves *** ********’s issue.

Best Regards,

Sarah

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

********* ********

11/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a voucher for a carpet cleaning back in Sept. 14 2014 and went to set up an appointment for the carpet cleaning service of which was never provided but the vendor provided the service has marked the voucher as redeemed. Basically I have been on the phone for over an hour trying to prove I my house wasn't cleaned for a voucher I paid for but never used. This is highway robbery. An I would like my money back immediately along with an official apology. ***** Carpet Cleaning is robbing people before they even use vouchers. Please have the police department look into this.

Desired Settlement: Offical apology and money back as soon as possible as this voucher was paid for in September and The company marked the voucher as redeemed on Oct. 9th when I have never even spoken to the vendor providing the service until today, Please help.

Business Response:

On October 27, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ***** ********, BBB Case Number ********. LivingSocial received the complaint on October 27, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because his voucher for ***** Carpet Care was marked as redeemed when services weren’t yet rendered. He is requesting a refund for this voucher. 

LivingSocial apologizes for any inconvenience **. ******* experienced with his voucher accidentally being marked as redeemed. **. ********’ first contact with LivingSocial was on October 27, 2014 to let us know that the voucher had been marked as redeemed when services hadn’t actually been rendered. We immediately opened an investigation of the situation and let **. ******** know we would be back in touch with him once this investigation was complete. LivingSocial must confirm the status of a voucher with a merchant prior to a refund being issued. We were able to confirm with the merchant on October 28, 2014 that services weren’t rendered, so we have issued **. ******** a full refund to the method of payment. This refund can take anywhere from three to five business days to process. 

We hope that this resolves **. ********' issue. 

Best Regards, 

Sarah

11/9/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a deal from the Living Social website for basic carpet cleaning services for 3 bedrooms and hallway from the ***** **** **** company. I made an appointment for the carpet cleaning for today (Oct 24 at 9am) and took a day off work to have the cleaning done. When I made the appointment over the phone, ***** asked if we would like to upgrade and we said No we would not. ***** arrived at the house and came in to look at the carpet. After that he asked again if we would like to upgrade the basic cleaning we had purchased to deep cleaning. We declined and said we would only like the basic cleaning services that we had originally purchased. Once we declined, he said he could not provide us the basic cleaning service because we would give him a bad review. We explained that we wouldn't give him a bad review, that we understand what we are paying for and don't expect the results of the cleaning to be the same as if we had gotten the deep cleaning. He still refused to clean our carpet and left. Product_Or_Service: Basic Carpet Cleaning for 3 bedrooms and hallway

Desired Settlement: DesiredSettlementID: Other (requires explanation) A formal apology from ***** of the ***** **** **** company for wasting our time and money.If advertising his business on deal websites: a disclaimer should be printed that he will not provide basic cleaning services if no upgrade is purchased.

Business Response:

On October 24, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ***, BBB Case Number ********. LivingSocial received the complaint on October 29, 2014. *** *** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for ***** **** **** for carpet cleaning for three rooms and hallway, up to 800 square feet that wasn't honored as advertised. *** *** had an appointment scheduled for October 24, 2014 at 9 a.m. and ***** from ***** **** **** offered upgraded services, which *** *** declined. When ***** arrived, he offered these upgraded services again, and refused to perform services outlined in voucher since *** *** declined the upgrades again. *** *** is requesting a formal apology from ***** at ***** **** ****.

LivingSocial recognizes *** ***’s situation and apologizes for the trouble she experienced redeeming her voucher for ***** **** ****. LivingSocial received a request for a refund for this voucher on October 24, 2014 due to ***** **** **** refusing to honor a basic cleaning as advertised in this offer. LivingSocial issued a full refund to the method of payment during this phone conversation with the LivingSocial account holder on October 24, 2014.

Unfortunately, LivingSocial isn't able to provide *** *** with her desired outcome since we aren't able to speak on ***** **** ****’s behalf, but recommend that she contact them directly to address any concerns she has with their business practices.

We hope that this resolves *** ***'s issue.

Best Regards,
Sarah 

10/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: purchased vouchers through living social in the amount of 27.00 each. Voucher number ************* *************. I purchased both these vouchers back march 20th of 2014. This is the Month of October. First of all you can see it has been several months since these vouchers were purchased. Living social only sent me one email on Thursday the 23rd and 430pm that I had a show the next evening at 730pm. I unfortunately did not get this email until Saturday AM when it was already to late. Now my first thought was why they didn't send me an update way sooner. Next thought was I am sure they would let me reschedule for another day since the voucher itself said it was good through December. I called the ******** directly and boy what a surprise, the man I encountered was very very rude ..said on four occasions "well I know this sounds harsh....but" tried to tell me he served out plates of food to our empty chairs?? really do you think I believe that?? no customer service whatso ever ..did not even try to earn our business after the fact or try to accommodate us at all. I have three kids, a life , etc and I have some blame in this ...BUT 1. I feel living social has a great responsibility to send out reminders in a better fashion when they are selling tickets for things months in advance. that is proper customer care!!! 2. they really shouldn't be doing business with the type of people I spoke to today ..the way they spoke to me and the way they made me feel I will make sure to give them ****** reviews..then on top of it I called living social and got a CSR that pretty much gave me the same customer service that she had a life to but she would remember to check her living social account and write on her calendar to not miss a date ...well she sounded super young and like she had no kids so I highly doubt she has any experience or even know what the true meaning of customer service is just as I think the business you are selling tickets for knows nothing of the true meaning of business and I guarantee they will not be in business for long. so with that being said all I care about is my money. I have been to a previous show and they had seats open aside from that I do not believe they could not accommodate us on another night for two seats and I do not believe that he served our plates to empty seats ..he from the beginning of the call knew what he was going to say before he heard my story. he said hes in contract with living social not me he just puts on the show...so he does not care wether I am satisfied or not so be it. that makes a black mark on living social for choosing to do business with such arrogant people just to make a buck!

Desired Settlement: FULL REFUND BACK TO CREDIT CARD I MADE PAYMENT WITH. NO OTHER EXCEPTION.

Business Response:

On October 26, 2014, the Better Business Bureau received a complaint about LivingSocial from **** **********, BBB Case Number ********. LivingSocial received the complaint on October 27, 2014. *** ********** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased two vouchers on March 20, 2014 for an event on October 24, 2014 and was unable to attend the event. *** ********** claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning. *** ********** is requesting a full refund to her credit card for the cost of her two vouchers. *** ********** is also stating that she was unable to reschedule her voucher for a different date. 

LivingSocial sincerely apologize that *** ********** was unable to attend the event scheduled for October 24, 2014 at 7:30 p.m. We have reviewed her request and see that these tickets are non-refundable. 
Additionally, at the time of purchase, *** ********** chose the option for the show on October 24, 2014 at 7:30 p.m. Since these vouchers were purchased for a specific date and time, they are not able to be rescheduled. The Fine Print of this offer, which was made available prior to purchase, states “This event is nonrefundable. No full or partial refunds are given to customers who miss the event,” and “The deal is valid only for tickets on the date[s] of the event as listed and may not be exchanged or redeemed for any other dates.” Since this purchase is non-refundable, and no changes were made to the date or time of the event, LivingSocial is denying *** **********’s request for a refund. 

We hope that this resolves *** **********'s issue. 

Best Regards, 
Sarah

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because: I d not think its fair that they sale these tickets this far in advance and do not give a DECENT reminder...wouldn't that be and appropriate CUSTOMER SERVICE THING TO DO ??? WHAT IS SO HARD WITH SENDING A REMINDER TO A LONG TIME CUSTOMER A WEEK IN ADVANCE ? THAT IS ALL THAT NEEDED TO BE DONE.... SO LIVING SOCIAL GOT THEIR MONEY, THE ******* GOT THEIR MONEY AND BECAUSE THEIR CUSTOMERS HAVE BUSY LIVES THEY CHOOSE TO NOT GO THAT EXTRA MILE AND PUT SOME EFFORT IN AND ASSIST THEIR CUSTOMERS TO HAVE A GREAT EXPERIENCE BY HELPING THEM OUT????? THAT IS ALL APART OF DOING BUSINESS WITH THIS COMPANY? BUT THAT IS NOT APART OF THE SERVICE I RECEIVED!!!!!!!!!!!!!! THAT IS MY POINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY REFUND... BOTH THE ******* AND LIVING SOCIAL WERE VERY RUDE. I WILL NOT SPEND ANOTHER DIME THROUGH LIVING SOCIAL...THERE ARE TWO MANY SITES THAT DESERVE MY MONEY OVER THEM. I ALSO WILL GO THE ATTORNEYS GENERAL AND EVERY SITE I CAN AND COMMENT ON LIVING SOCIALS ETHICS!

 When you see a deal on our site, we want you to feel confident that your purchase will leave you with a smile. We call it the Good Deal Guarantee.  THIS IS FROM THEIR WEBSITE - THIS IS A FALSE STATEMENT - THEY ARE NOT FOLLOWING THIS AT THIS MOMENT!

At LivingSocial, we try to make experiences as memorable as possible.

If you ever have a problem, we will work hard to fix it.   THIS IS ALSO FROM THE WEBSITE..THEY ARE ALSO NOT DOING THIS AT THE MOMENT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • If you ever have trouble redeeming your Voucher for any reason, let us know. We’ll work with you and the merchant to try to make things right.
  • Never let a Voucher go unused again! - THIS IS ALSO LISTED ON THE WEBSITE FALSE FALSE FALSE!!!

     

    NOW THESE ARE ALL FALSE STATEMENTS I FEEL I COULD TAKE THEM TO COURT FOR THEY ARE MAKING PROMISES ABOUT THESE VOUCHERS THEY SALE AND NOT FOLLOWING THROUGH!!! I WANT MY MONEY BACK ASAP OR I WILL NOT STOP UNTIL I GET IT!

     



    Regards,

    **** **********








    Business Response:

    On October 26, 2014, the Better Business Bureau received a complaint about LivingSocial from **** **********, BBB Case Number ********. LivingSocial received the rejection of our October 27, 2014 response on October 28, 2014. *** ********** rejected LivingSocial's response via the Better Business Bureau because she claims LivingSocial should have sent a reminder earlier than the day prior to the event. *** ********** also claims that LivingSocial is making false statements on the website regarding our refund policies. 
    LivingSocial apologizes that *** ********** was unable to attend the event on October 24, 2014 and didn’t receive the reminder email from LivingSocial until after the event had passed. The refund policy for this event was listed in the Fine Print of the offer, which was made available to *** ********** prior to her purchasing this voucher. Since this event is non-refundable and the Fine Print states “No full or partial refunds are given to customers who miss the event,” LivingSocial is denying *** **********’s request for a refund. 
    In regards to *** **********’s claims of false information about our ‘Good Deal Guarantee’, this policy specifically states “Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you chose at the time of purchase. Dated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase). If the Voucher is not used on specified date, the entire value is forfeited where permissible by law. No full or partial refunds are given to customers who miss an event date. Purchasers will be notified prior to canceled or rescheduled events. Canceled events will be fully refunded. If you are unable to make the new date of a rescheduled event, you are entitled to a refund upon request.” Since the event advertised in the voucher purchased by *** ********** was not canceled or rescheduled, and was honored as advertised, it is not eligible for a refund. Additionally, LivingSocial is more than happy to work with our members and merchants to ensure the terms of the offer are honored as advertised. The ******* and LivingSocial have fully honored the terms of this voucher. 
    We hope that this resolves *** **********'s issue. 
    Best regards, 
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: THIS IN NO WAY SATISFIES MY ISSUE WHATSO EVER... IT STATES THAT LIVING SOCIAL WILL DO WHATEVER IT TAKES TO RESOLVE THE CUSTOMERS ISSUE. I BELIEVE THAT IF LIVING SOCIAL SELLS TICKETS FOR THESE THINGS MONTHS IN ADVANCE THEY SHOULD ALSO SEND REMINDERS MORE THAT 24 HOURS IN ADVANCE IN CASE ISSUES LIKE THIS OCCUR WHERE PEOPLE DO NOT GET THEM!!!! THIS IS A LIVING SOCIAL ISSUE AS WELL THEY ARE TO BLAME JUST AS WELL BY NOT DOING THERE PART BY KEEPING THE CUSTOMER IN THE LOOP AND REMINDING THEM IN A REASONABLE AMOUNT OF TIME. I WANT MY MONEY BACK. AND THAT IS THE BOTTOM LINE...THERE SHOULD BE NO REASON THEY MAKE MONEY OFF ME..THEY SOLD ME TICKETS TO A SHOW I DID NOT SEE ,,,A DINNER I DID NOT EAT..SEATS I DID NOT SIT IN.. BOTTOM LINE I SHOULD NOT PAY...THEY ARE RESPONSINBLE FOR MAKING THE DESICIONS OF SERVING THEIR CUSTOMERS THAT WILL KEEP THEM COMING BACK FOR MORE. IN THIS CASE NEITHER PARTY IS DOING THAT.  AGAIN I AM GOING TO ALSO FILE WITH THE ATTORNEY GENERAL REGARDING THEIR BUSINESS PRACTICES. I WILL NOT STOP UNTIL I GET MY MONEY BACK!


    Regards,

    **** **********








    10/27/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: We bought a housing cleaning deal off of the living social website for 147 dollars on or around August 16, 2014. As of today, our house has yet to be cleaned. After numerous calls and emails to " ** *** ****" cleaning and to living social, nothing has happened. Now, living social is reporting that this voucher is no longer valid.The owner of ** *** **** cleaning services does not return phone calls which has contributed to the frustration with this situation.Voucher # ***xxx-xx-xxxx

    Desired Settlement: We need our house cleaned desperately because my wife has a broken ankle, but we will take a refund or an immediate referral to an alternate cleaning service if they will honor the voucher.

    Business Response:

    On September 26, 2014, the Better Business Bureau received a complaint about LivingSocial from **** **************, BBB Case Number ********. LivingSocial received the complaint on October 15, 2014. *** ************** sent a complaint via the Better Business Bureau regarding LivingSocial because she was experiencing trouble scheduling with ** *** **** Cleaning Services for the services purchased through LivingSocial for $140 on August 16, 2014. *** ************** claims after numerous calls and emails to ** *** **** Cleaning Services and LivingSocial, no resolution has been found.

    LivingSocial sincerely apologizes for the trouble *** ************** experienced trying to schedule her cleaning services. We have reviewed her request and found that she was issued a full refund of $140 on September 29, 2014 to the method of payment used to make the purchase. A confirmation of this refund was sent to the email address associated with her LivingSocial account on September 29, 2014.

    We hope that this resolves *** **************'s issue.

    Best Regards,
    Sarah

    10/20/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: The ad that the company had was for driving a *********** or ******* car or "a similar car". After I purchased 2 of these vouchers I went to book the times to drive the cars only to find out that no times were available. They tried to get me to drive a ******** or a ******. These are far from "similar cars"! I have asked for a full refund since what I paid for was not even close to what was advertised. Had they advertised to drive the ******** or ****** I would NEVER have purchased this.

    Desired Settlement: I want a full refund of the $278 that I paid.

    Business Response:

    On October 14, 2014 the Better Business Bureau received a complaint about LivingSocial from ******* ******, BBB Case Number ********. LivingSocial received the complaint on October 14, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he requested a credit card refund for a purchase made on October 9, 2014 for ****** *********.

    LivingSocial has reviewed *** ******’s request and apologizes for any inconvenience he has experienced thus far. We’re unable to fulfill *** ******’s request for a credit card refund. We have confirmed that ****** ********* has availability for all types of vehicles listed on the deal, and we encouraged *** ******’s to schedule as soon as possible.  As specified in the Fine Print, vehicle preferences are first come, first serve and based on availability. Also per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. Additionally, LivingSocial has not received any further complaints regarding this merchant and have verified that they’re open and honoring vouchers as advertised.  Since *** ******’s refund request was made outside of policy, we’re unable to provide any type of refund. We hope that this resolves ** ******'s issue.

    Best Regards,

    Chelsea

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:
    there is no availability on the weekends when I am free to go to the event.

    Regards,

    ******* ******








    Business Response: On October 14, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ******, BBB Case Number ********. LivingSocial received the rejection of our October 15, 2014 response on October 16, 2014. Mr. Ochwat rejected LivingSocial's response via the Better Business Bureau because of ****** *********'s availability to provide the driving experience on the weekends. 


    LivingSocial has reviewed *** ******’s request and apologizes for any inconvenience he has experienced thus far. LivingSocial has confirmed that the ****** ********* is available to reserve the driving experience on the weekend of Saturday, October 24, 2014 and Sunday, October 25, 2014. We encourage *** ****** to schedule with ****** ********* as soon as possible.  As specified in the Fine Print, vehicle preferences are first come, first serve and based on availability. Also per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. ****** ********* is honoring vouchers as advertised. *** ******’s refund request was made outside of LivingSocial's policy and we’re unable to provide any type of refund. 

    We hope that this resolves *** ******'s issue.

    Best regards,
    Peter

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:it is a clear bait and switch


    Regards,

    ******* ******








    10/18/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On September 12th I ordered a voucher to purchase a ********* Speaker from a partner of this company for $19. The partner company accepted the voucher and charged me an additional $5 shipping. The I have discovered that partner company does not seem legitimate (it is *****) and does not reply to requests for an order update. I reasonably suspect that I am never going to receive the item and I would like Living Social to refund my $19 voucher purchase fee.

    Desired Settlement: I would like the $19 I paid for the product to be refunded to me.

    Business Response:

    On September 28, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on September 29, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher for an **** ********* Speaker from ***** on September 12, 2014. He redeemed his voucher and paid $5 directly to ***** for shipping.  *** ****** claims that ***** hasn’t replied to his request for an order update. *** ****** states that he would like for LivingSocial to refund the $19 paid for this voucher.

    LivingSocial sincerely apologizes that ***** hasn’t responded to *** ******’s request for an update on his order. Upon review of *** ******’s request, we found that shipping can take two weeks from the date of redemption for the item to be received. We understand today is three days past this two week period, so we’d be more than happy to reach out to ***** on *** ******’s behalf to request a status of his order. Prior to this BBB Case, LivingSocial was unaware of any trouble Mr. Hurley was experiencing with contacting *****. As of today, *** ****** has made no attempt to contact LivingSocial to request assistance with this purchase. 

    At this time, LivingSocial is denying *** ******’s request for a full refund of the amount paid for this voucher since it has been redeemed on *****’ website. If it is determined that ***** will not be providing *** ****** with this item, we’ll be happy to proceed with a refund at that time.

    If *** ****** would like LivingSocial’s assistance with requesting a status of this order, we ask that he contact us directly at help.livingsocial.com, so we can collect the order information provided by ***** at the time he redeemed his voucher on their website. This information will allow us to reach out to ***** to request the status of his order. 

    We hope that this resolves *** ******'s issue.

    Best Regards, 
    Sarah 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I have attempted to navigate the living social help system, which is labyrinthine and full of dead ends and direct email is not possible, which is concerning to me.  
    I have reached out to ***** already with no success, I simply would like my $19 refunded by living social.


    Regards,

    ****** ******








    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    First, ***** is not super responsive in any way shape or form.  I have waited, twice, over an hour for the some response from the chat function you reference without anyone ever responding.  Living social does apparently know a way to communicate with ***** that is not available to the general public, as the item has arrived, but is defective and produces nothing but choppy static when paired with several different ********* devices.  I am not pleased with my Living social deal experience.  I want my $19 refunded to me, which I believe needs to come from living social, since that is whom I paid the $19 to for this item. 

    Regards,

    ****** ******








    Business Response:

    On September 29, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the rejection of our September 30, 2014 response on October 7, 2014. *** ****** rejected LivingSocial's response via the Better Business Bureau because he received his **** ********* Speaker and isn’t satisfied with the quality. *** ****** also claims that ***** is not responsive through their live chat option.

    LivingSocial has offered *** ****** assistance with this purchase on numerous occasions through this BBB case. As of today, October 7, 2014, *** ****** has not contacted LivingSocial to request assistance with returning his defective item. LivingSocial has verified that ***** is responsive through their live chat option, but have limited business hours. They are available Monday through Friday from 10 a.m. to 8 pm. EST. This information was confirmed with a representative through their live chat option on their website, which is available to the general public, at 11:16 a.m. EST on October 7, 2014. The wait time for a representative was less than two minutes. We ask that *** ****** attempt to contact them during regular business hours to ensure a response from their team.

    During this conversation with *****, they let us know that they’re more than happy to replace *** ******’s defective item. If *** ****** would rather proceed with a refund for this voucher, we ask that he return the product to *****. He can obtain a return authorization number by emailing his request, along with his order number, to support@*****.com. *****' manager has also let us know that she’s more than happy to personally assist *** ****** in order to help expedite his request and ensure he receives a response. LivingSocial is more than happy to provide *** ****** with the direct contact information for *****' manager, but ask that *** ****** contact us directly at help.livingsocial.com for this information.  

    When *** ****** has returned the defective item to *****, we ask that he contact us to let us know that his item has been returned. We will contact ***** to confirm their receipt of the item and then process *** ******’s refund as requested.  

    At this time, LivingSocial is denying *** ******’s request for a refund due to the fact that he has received the item. We will review the available refund options with *** ****** once the item has been return to ***** and he has contacted us to confirm this.  

    We hope that this resolves *** ******'s issue.

    Best regards,
    Sarah 

    10/4/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I bought a voucher of *** ***** Zoo Safari Park for the weekend of Memorial Day with the promotion code like "Memorial". My friend and I were very happy and went to the park. However, it turned out that the voucher cannot be used for that weekend, which is a black out day. The advertisement is so misleading. I think most of people will just buy a voucher for the nearest holiday. If we cannot use it, why use a misleading promotion code?! voucher number: ****************** case number: ******** The preventive Martin refused to give me his last name.

    Desired Settlement: I want to get my money back. Not credit for this website.

    Business Response:

    On September 22, 2014, the Better Business Bureau received a complaint about LivingSocial from **** * BBB Case Number ********. LivingSocial received the complaint on September 22, 2014. *** * sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher for *** ***** Zoo Safari Park to use on May 25, 2014 and was denied the use of this voucher due to it being a blackout date. *** * claims the offer was misleading because he was offered a promo code discount of "memwknd14' to apply towards his purchase, yet wasn't able to use the voucher during the Memorial Day weekend. 

    *** *'s first contact with LivingSocial regarding this issue was on September 22, 2014. At this time, *** * requested a refund for this voucher because he wasn’t permitted by *** ***** Zoo Safari Park to use it on May 25, 2014. The Fine Print of this voucher states, “Blackout dates include: May 24, 25, 26, 2014; August 30, 31, 2014; November 28, 29, 2014.” This voucher is eligible for a refund in the form of Deal Bucks until December 15, 2014, as long as it remains unused. If *** * would like us to process this refund, we ask that he contact our Customer Service team to initiate this request.

    In regards to the claim that the offer was misleading, LivingSocial offers numerous promo codes throughout the year, including holidays, to give our members extra discounts on our many offers. This promo code wasn’t specific to the *** ***** Zoo Safari Park vouchers and could be applied towards other offers on our site that were available to use during the holiday weekend. LivingSocial is denying *** *’s requesting for a credit card refund because the blackout dates were listed in the Fine Print of this offer, which was available to him prior to purchasing this offer.

    We hope that this resolves *** *'s issue.

    Best Regards,
    Sarah 

    10/2/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: We purchased two living social coupons for *** ********** **** One was a gift for our son. They were both booked for the same day according to the specifications of the coupon. The day before the event, we received via email 13 pages of disclosures. The day of the event we read the disclosures and liabilities. We absolutely would not sign the waivers until we had legal counsel review our potential loss. These waivers should have been disclosed and provided prior to purchasing this event.

    Desired Settlement: Upon calling this morning, we were told one voucher would be refunded and the other would not. We are requesting both refunded as neither was used.

    Business Response:

    On September 20, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ******, BBB Case Number ********. LivingSocial received the complaint on September 22, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for a driving experience with *** *********** *** for her son, scheduled for September 13, 2014. She claims she received 13 pages of disclosures the day before the event and wanted to review them with legal counsel prior to signing them. *** ****** is requesting a refund for the remaining voucher on her account since her son didn’t attend the event as scheduled.  

    LivingSocial apologizes for any concerns *** ****** had with completing the waivers required by *** *********** ***. This experience is specifically for the participant to operate a motor vehicle, classified as a “Supercar”, that is owned by *** *********** ***. It is standard business practice for waivers of liability be completed to attend these types of events.

    LivingSocial was able to confirm that *** *********** *** provides participants with the required disclosures and waivers at the time the reservation is completed on their website. This is to ensure the participants have ample time to review the terms and conditions associated with partaking in the experience. *** *********** *** has confirmed that the reservation for *** ******’s son was completed on June 16, 2014 and the waivers were sent with the reservation confirmation, to the email address provided at the time of registration. These disclosures are also available directly through *** *********** ***’s website.

    *** ****** contacted LivingSocial on September 14, 2014 to request a refund for her vouchers since her son wasn’t able to attend due to concerns with the disclosures. At the time of *** ******’s request, only one of her two vouchers had been marked as redeemed by *** *********** *** because there was a reservation associated with this redeemed voucher. Although these vouchers were non-refundable, LivingSocial provided *** ****** with a courtesy refund to the method of payment for the unused voucher. Since a reservation was made using her son’s voucher, and wasn’t canceled within *** *********** ***’s cancellation policy, LivingSocial is denying *** ******’s request for a refund of her redeemed voucher.

    We hope that this resolves *** ******'s issue.

    Best Regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: we felt we were misled.  We should have been told upfront of all the disclosures.  We had recently purchased a similar activity at the racetrack in ********* also from Living Social.  It was a fabulous experience and certainly more dangerous.  I did not have to sign a waiver like this one.  Sorry - disclosures should have been very clear from the beginning. 


    Regards,

    *** ******








    Business Response:

    On September 20, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ******, BBB Case Number ********. LivingSocial received the rejection of our September 25, 2014 response on September 29, 2014. *** ****** rejected LivingSocial's response via the Better Business Bureau because she feels misled by the offer for *** *********** ***. *** ****** is stating that the disclosures should have been made clear from the beginning.

    LivingSocial sincerely apologizes that *** ****** feels misled by the offer for *** *********** ***. *** *********** *** confirmed that the disclosures were sent to the email address provided to them at the time the reservation was made on June 16, 2014. The first contact LivingSocial received from *** ****** regarding the disclosures was after the date of the event. The disclosures were sent to the email address used to complete the reservation 89 days prior to the event, giving ample time for them to be reviewed, as well as time for the pending reservation to be canceled if they weren’t in agreement with the terms and conditions associated with this event. Since *** ****** and her son failed to cancel the September 13, 2014 reservation with *** *********** ***, the voucher has been forfeited and is no longer eligible for a refund.

    We hope that this resolves *** ******'s issue.

    Best regards,
    Sarah 

    Consumer Response: Disclosures should have been made PRIOR to purchase.

     Complaint: ********

    I am rejecting this response because:


    Regards,

    *** ******








    9/26/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I expressed that i wanted to run a new deal with living social. I had done previously when i first opened. I was told today I could not run a deal, due to my last deal not making them enough money. How do businesses get up and running without these companies that we pay? Where does it state, that they screen all companies?

    Desired Settlement: I now consider it their lost. I listed with ******* and now within one week have sold 6 deals, i am an up and coming business who deserves a chance to build. I am paying this company and taking a loss just to hit mass market. I have 60 women members and will make certain they are all aware of living social cutting off their studio.

    Business Response:

    "On September 10, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ********, BBB Case Number ********. LivingSocial received the complaint on September 11, 2014. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she is unable to run an additional promotion with LivingSocial. We want to thank *** ******** for her past partnership, but after further review of *** ********'s account, we noticed her last promotion experienced a level of sales that is lower than the requirement we set for our deals. The last promotion ran from September 24, 2013 until January 9, 2014 and sold only 15 vouchers. This amount of vouchers sold in comparison to the amount the deal was available for purchase doesn't meet the requirement for a re-run. 
    We hope that this resolves *** ********'s issue and wish her the best of luck in all her endeavors.
    Best Regards, 
    Anja P****

    9/22/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I have purchased several vouchers via this merchant's website. As of 7/16/2014 I have not been able to login to use my vouchers as the site is stating my account no longer exists. I have emailed and called their ###-###-#### number over 5 times and get no answer as to why my account is inaccessible. The website is fully functioning, I am just not able to use my account and access my vouchers. I was told that someone would contact me in a few hours on 7/17/2014 however to date no one is able to tell my why my account cannot be located and why I cannot access it.

    Desired Settlement: I need to be refunded for the 2 vouchers I was not able to use as they expired because I didn't have access to my account.Also, I need to refunded for my remaining vouchers or be allowed access to my account so I can use the vouchers.

    Business Response: On July 21, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ****** *****, BBB Case Number ********. LivingSocial received the complaint on July 30, 2014. *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she has not been able to access her account since July 21, 2014.

    LivingSocial has looked into *** *****’s request and, after further investigation, LivingSocial has determined that *** *****’s LivingSocial account was terminated on July 17, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions.  We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider *** *****'s abuse of our self service refund process unacceptable and fraudulent.  

    LivingSocial will be happy to provide *** ***** with copies of any unused vouchers as *** ***** will no longer have access to her LivingSocial account.

    We hope that this resolves *** *****'s issue. 


    Best regards, 
    Peter 

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I have contacted Living Social over 20 times via email and their 877 phone number on their website.  I have not received a letter, email, or phone call as to why my account was canceled to date.  I was never informed that my account would be closed  nor was I sent any of the vouchers. 

    I have several vouchers which was EXPIRED during this time and I am not able to use them.  I purchased ******** play tickets (** **** *** *** and ****** *** *******)  via Living Social as was not able to use these tickets because I could not access my account.  I called Living Social, to explain this problem, and was told someone would call me within a few hours and no one did.  I will need a refund for all the unused vouchers as I am not able to use them since I cannot access my account nor have them been emailed or sent to me.

    To date I have not contact my credit card to dispute these charge, however if I do not receive a refund I will have no choice but to contact them as I am paying for something I do not have access to use.  Furthermore, Living Social is unresponsive when I try to email or call them and no one was able to give me an answer as to why I could not access my account.


    Regards,

    ****** *****








    Business Response:

    On July 21, 2014, the Better Business Bureau received a complaint about LivingSocial from****** *****, BBB Case Number ********. LivingSocial received the rejection of our August 20, 2014 response on August 21, 2014. *** ***** rejected LivingSocial's response via the Better Business Bureau because she claims that LivingSocial hasn’t emailed her unused vouchers. *** ***** also claims that she wasn’t able to retrieve her tickets for “** **** *** ***” or “****** *** *******” and is requesting we provide the photo ID that was used to retrieve these tickets.

    LivingSocial contacted the box offices for “** **** *** ***” and “****** *** *******” and they both informed us that the tickets were retrieved specifically by *** *****. It is the policy of both venues to verify that the name on the photo ID matches the name at will call listed on the voucher before releasing the tickets. It isn’t standard business practice for box offices to copy the photo ID that is used to pick up these tickets; however it is required for the photo ID to match the name on the voucher. It was verified by each box office that the tickets in question were retrieved by ****** *****. Additionally, LivingSocial is showing that the vouchers for “** **** *** ***” and “****** *** *******” were printed by *** ***** on July 9, 2014, which was prior to the closing of her account.

    LivingSocial wants to assure *** ***** that we have emailed her active vouchers to *********************. We sincerely apologize if she hasn’t received them. We recommend she check her spam folder, as well as any filter settings she may have in place through her email provider. These vouchers were sent on August 20, 2014 at 4:48 p.m. EST. This email was sent from help@livingsocial.com. If *** ***** isn’t able to find our email, we recommend she reach out to her email provider for further assistance with this matter.  

    We hope that this resolves *** *****'s issue.

    Best regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I have checked ALL my folders and have to date still received no vouchers.  I have also called to ask why they have not been emailed when I am being told they have and no one is able to assist me or give me an answer.

    The tickets were never picked up by me as I do not have a copy of the vouchers.
    I even called 3 times on the day of the performance for **** *** *** and was told that my account does not exist and I was not told why I am not able to log in until I opened the BBB Claim which was days later.
    This business is very fraudulent, they state they emailed me the vouchers and I have not received it, they state the vouchers were retrieved by myself but can provide no come of my ID or signature that I picked up the tickets.

    Regards,

    ****** *****








    9/21/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I have bought numerous vouchers and the store who has to honor the voucher. 1. does not answer the call. 2 the site does not exist or honor. 3. i have tried to work to get the voucher honor but the store does not have time to honor then the voucher expired. 4. one of the voucher did not list only time available for the dance class.

    Desired Settlement: refunded cash or credit card...

    Business Response:

    On September 4, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *** ***, BBB Case Number ********. LivingSocial received the complaint on September 4, 2014. **** *** *** sent a complaint via the Better Business Bureau regarding LivingSocial because they purchased numerous voucher that haven’t been able to be redeemed for various reasons. They are now requesting a full refund for all of these vouchers.  

    LivingSocial has reviewed **** *** ***’s account and we see that seven separate refund requests were submitted to our Customer Service team on September 4, 2014. Since there were no specifics provided within **** *** ***’s BBB case, LivingSocial would like to address these refund requests in a general manner.

    Upon investigation of each of **** *** ***’s refund requests, it was found that all seven of the merchants are open and honoring these vouchers for their paid value. It has also been determined that they were honoring vouchers throughout the promotional period. All of the vouchers **** *** *** is requesting refunds for are expired. The expiration dates for these vouchers range from November 15, 2011 to November 15, 2013. **** *** *** contacted LivingSocial three times on September 5, 2013 to request refunds for three of these seven vouchers for reasons that were of no fault of the merchant. There has been no contact to LivingSocial from **** *** *** since September 5, 2013. Additionally, these three refund requests were also made after the expiration date of the vouchers.

    In **** *** ***’s seven refund requests made on September 4, 2014, they claim that these merchants weren’t able to honor the terms of the voucher. **** *** *** did not contact LivingSocial during the promotional periods of these vouchers to inform us of the trouble they were experiencing redeeming these vouchers.

    LivingSocial is denying **** *** ***’s seven refund requests since they were all made more than seven days from the date of purchase and all of these vouchers have now expired.

    LivingSocial is more than happy to assist with the redemption of vouchers, whether during or after the promotional period, however once a voucher has expired it is no longer eligible for a refund. If **** *** *** would like assistance contacting the merchants to redeem these vouchers for their paid value, we ask that they contact our Customer Service team at help.livingsocial.com so we can work with them to resolve this issue.

    We hope that this resolves **** *** ***'s issue.

    Best Regards,
    Sarah

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    i have requested the refund of the purchase so i can use for other discount or values, but it was rejected because the living social said. They are able to contact with the business and they are operating. so my request was rejected, so i've tried to call time after time and it was never answered and i just gave up.

    I personally use many site for purchase ranging from ****** to **** to different social sites. And sometime after i show good deal and bought them. and again.  the site did not honor my coupon.. and dance class.. when i went there they only offered on friday class for the deal. and it was not listed on the coupon as such. and last is that every time the request for refund for credit is rejected. and compare to other site who they call the company and try to resolve the issue. from this company i just get email saying, I"m sorry your window of return in 7 day has expired. good luck next time.

    I've spent money on these coupon. what are deal if you can't redeem them or what good is deal site if they are not making sure the customer is actually having a good experience and actually use the coupons.

    what good is a discount if the purchaser can not use them?

    Regards,

    **** ***








    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    even with the voucher that was active, i was told to try to contact the vendor, and meanwhile the voucher had expired.

    the massage place which i have called everyday during the promotion. the phone number living social provided did not go to a person, just an answering machine.
    and for last purchase.. during the voucher was on sale the shop did not have appointment available and plus when voucher deal was over. the shop asked to wait several day for booking.
    and plus the golf coupon. never worked. i have thought it was my computer so when i tried to use it on other computer it just didn't work and when i asked for refund living social told me what they are saying right now. sorry it pass the deal day. But the coupon didn't work while being on the site. And still didn't work.
    Please I would like to know what to do with this company.
    Thank you.

    Regards,

    **** ***








    Business Response:

    On September 4, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *** ***, BBB Case Number ********. LivingSocial received the rejection of our September 9, 2014 response on September 9, 2014. **** *** rejected LivingSocial's response via the Better Business Bureau because they haven’t been able to make contact with a massage place. Additionally, they claim that no appointments were available and they were asked to wait several days for a booking. **** *** also claims that the golf coupon never worked even after trying on a different computer.

    LivingSocial sincerely apologized for the trouble **** *** has experienced while redeeming their vouchers. To better clarify the issue **** *** is addressing in this BBB case, LivingSocial would like to take a moment to address all purchases on **** ***’s LivingSocial account that they have requested a refund for, either directly through LivingSocial or through this BBB case. A breakdown of the purchase dates, expiration dates, refund policies, and contacts to LivingSocial about each voucher is below.

    On April 12, 2011, **** *** purchased two vouchers for *** ******** ****** of NY. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of April 20, 2011, these vouchers were no longer eligible for a refund. These vouchers expired on April 13, 2012. LivingSocial confirmed on September 9, 2014 that *** ******** ****** of NY is open for business and honoring the paid value all expired vouchers. This paid value is available to use until April 12, 2016. Additionally, the first contact LivingSocial received from **** *** to let us know of the trouble they had contacting this merchant was on September 4, 2014.

    On May 26, 2011, **** *** purchased a voucher for Edible Arrangements. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of June 3, 2011, this voucher was no longer eligible for a refund. This voucher expired on November 15, 2011. On September 9, 2014, LivingSocial confirmed that Edible Arrangements is open and honoring the paid value of all expired vouchers. This paid value is available to use until May 26, 2016. Additionally, the first contact LivingSocial received from **** *** about this merchant was on September 5, 2013. This contact was to request a refund due to **** *** relocating to a different area. A second refund request was submitted on September 4, 2014 stating the reason for the request as the deal wasn’t honored.

    On December 1, 2011, **** *** purchased a voucher for ********’s. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore as of December 8, 2011, this voucher was no longer eligible for a refund. Since the purchase of this offer automatically prompted delivery of a coupon booklet from ********’s there is no expiration date associated with it. The voucher instructions state that the booklet should arrive before December 16, 2011. Since there is no voucher associated with this purchase, there is no paid value available. Upon review of **** ***’s account, it was found that this purchase was marked as used directly through their account on December 11, 2011. **** ***’s first contact to LivingSocial was on September 4, 2014. In this request, **** *** requested a refund claiming that he never received this booklet.

    On July 4, 2012, **** *** purchased a voucher for *** ******* ***** ************. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of July 11, 2014 this voucher was no longer eligible for a refund. This voucher expired on January 9, 2013. On September 9, 2014, LivingSocial confirmed that *** ******* ***** ************ is open and honoring the paid value of all expired vouchers. This paid value is available to use until July 4, 2017. **** ***’s first contact with LivingSocial about the trouble experienced scheduling with this merchant was on September 5, 2013. **** *** requested this refund because they claim the classes were only offered at a time that was inconvenient for them. On September 4, 2014, **** *** submitted a second refund request claiming that they didn’t have availability. It was confirmed that both the day of the week, as well as the class time, was listed on the original offer page and made available to **** *** prior to the purchase of this voucher.

    On August 16, 2012, **** *** purchased a voucher for ****** **** NYC. LivingSocial’s refund policy allowed a refund up to seven days from the date of purchase; therefore, as of August 24, 2012, this voucher was no longer eligible for a refund. This voucher expired on December 30, 2012. The first contact LivingSocial received from **** *** was on September 4, 2014 to request a refund claiming merchant wouldn’t redeem the voucher. On September 9, 2014, LivingSocial was able to confirm that ****** **** NYC is open and honoring the paid value of all expired vouchers. This paid value is available to use until August 16, 2017.

    On October 17, 2012, **** *** purchased a voucher for Polara. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of October 25, 2012, this voucher was no longer eligible for a refund. This voucher expired on January 22, 2013. The first contact LivingSocial received regarding the trouble **** *** had with his ****** voucher was September 5, 2013 to let us know that he hadn’t received his product. It was determined that **** *** never redeemed this voucher. LivingSocial has confirmed with ****** on September 9, 2014 that they are open and honoring the paid value of all expired vouchers. This paid value is available to use until October 17, 2017.

    On September 5, 2013, **** *** purchased a voucher for ********* ******* * ******** ********. LivingSocial’s refund policy for this voucher allowed a refund up to seven days from the date of purchase; therefore, as of September 13, 2013 this voucher was no longer eligible for a refund. The voucher expired on November 15, 2013. Upon investigation of this purchase, it was determined that ********* ******* * ******** ******** went out of business in March of 2014. Since this merchant is no longer able to honor the paid value of this expired voucher, LivingSocial has refunded this voucher in the form of Deal Bucks to **** ***’s LivingSocial account. Since this merchant went out of business after the voucher expired, this purchase is only eligible for a Deal Bucks refund.

    We hope this complete overview of **** ***’s history with LivingSocial will provide sufficient information as to why these refund requests were denied. LivingSocial is more than happy to assist **** *** with redeeming these vouchers for their paid value. If **** *** would like assistance redeeming these expired vouchers, we ask that they contact us directly at help.livingsocial.com.

    With the exception of **** ***’s ********* ******* * ******** ******** voucher, LivingSocial is denying **** ***’s request to refund these expired vouchers. Our decision is based on the fact that LivingSocial was not made aware of any trouble **** *** was having until after the expiration date of each voucher and it has been determined that they are all open and honoring the paid value of these expired vouchers.

    We hope that this resolves **** ***'s issue.

    Best regards,
    Sarah

    9/14/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I had ordered LivingSocial deal ($27) for two **** bracelets on 7/31 and recevied confirmation. No bracelets have been received to date. I emailed **** twice, and was told they were on the their way....still nothing. I contacted LivingSocial to complain, and was offered a refund which I accepted. Several days later - no refund, so sent another email. Was just told my "refund" would be in credit for another LivingSocial offere which I do not want. I do not want to deal with this scam of a company t hat promotes goods that are not available and that you have to endlessly ask about.

    Desired Settlement: I demand a full refund to my accounts immediately - no credit!

    Business Response:

    On September 2, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ** *****, BBB Case Number ********. LivingSocial received the complaint on September 2, 2014. *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because *** ***** made a purchase on July 31, 2014 for ***** Bracelets in the amount of $27, and *** ***** claimed she had not received her merchandise.

    LivingSocial has reviewed *** *****’s request and apologize for any inconvenience *** ***** had experienced with this deal. LivingSocial offered a refund in Deal Bucks and *** ***** accepted the offer. LivingSocial processed a refund in the amount of 27 Deal Bucks on September 1, 2014.

    We hope that this resolves *** *****’s issue.

    Best regards,

    Maria

    9/13/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I booked a hotel with Living Social. The hotel is: ******* *************** ******** *******. My booking number is: ****** Under all site policy and on my email where I booked this hotel it states that I can not receive a refund for cancellations but that changes can be made through living social customer support. Once I contacted support they simply told me no changes can be made and no refund will be received. They refused to work with me on changing a date. I am unable to go on that date due to a new job and simply wanted to change the date to another date and I was even willing to pay the cost differnence but they refused to work with me. This goes against their policy and I will be losing a good deal of money because of their lack of customer support.

    Desired Settlement: Allow me to change the date of the reservations.

    Business Response:

    On September 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on September 9, 2014. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because LivingSocial was unable to honor her request to reschedule her reservation at ******* *************** ******** *******. *** ******* claims that policy on our site states that changes can be made through LivingSocial Customer Support.

    LivingSocial wants to apologize that we weren’t able to accommodate *** *******’s request to reschedule her reservation. We looked further into *** *******’s request and found that the terms and conditions regarding the cancellation policy were provided at the time of purchase. We have reviewed the cancellation policy listed on our site and see that it states “All modifications to bookings must only be requested from LivingSocial customer service representatives.” While we ask that all modification requests be done directly through LivingSocial, we can’t guarantee that the request will be approved. Our team reached out to Priceline on *** *******’s behalf to see if they would be able to reschedule her for another day. Unfortunately, this request was denied by Priceline because there was no availability on the dates *** ******* was requesting.

    We hope that this resolves *** *******'s issue.

    Best Regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:


    Regards,

    ***** *******

    If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by request. I actually asked about two dates and find it hard to believe that a Sunday night was booked solid.   



    Business Response: On September 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the rejection of our September 11, 2014 response on September 12, 2014. *** ******* rejected LivingSocial's response via the Better Business Bureau because the consumer believes Sunday, September 21, 2014 is not fully booked.


    LivingSocial continued to research *** *******'s preferences by making contact to the ******* *** ************ ******** ******* and confirming the inability to reschedule the consumer's purchase. *** ******* is an excellent consumer and I'd like to provide an option she may consider. I'd like to propose cancelling *** *******'s purchase in the form of LivingSocial Deal Bucks and allow her to purchase the preferred date on LivingSocial's website. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by The Fine Print of a deal, they would automatically be applied to *** *******'s purchase. I would appreciate a reply to this email in order to accommodate our proposal. 

    We hope that this resolves *** *******'s issue.

    Best Regards, 
    Peter 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

    9/13/2014 Guarantee/Warranty Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: LivingSocial's "Good Deal Guarantee" states "If you ever have trouble redeeming your Voucher for any reason, let us know. We'll work with you and the merchant to try to make things good." I purchased a LivingSocial deal voucher earlier this year in which the merchant was unresponsive. I left messages that went un-answered, and was not able to use the voucher before the deal expired. I have contacted LivingSocial numerous times over the last several months about this issue, and they have not been helpful. They refuse to honor their agreement to "make things good". I have asked numerous times for a refund to my credit card, which they will not honor. They have not held up their end of the the "Good Deal Guarantee".

    Desired Settlement: I want my deal voucher refunded in full to my credit card.

    Business Response:

    On August 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *** ********, BBB Case Number ********. LivingSocial received the complaint on August 22, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she claims she has repeatedly attempted to contact **** **** ***** * ********** to schedule services with no response. *** ******** claims that she has asked LivingSocial numerous times for a credit card refund that has been denied. *** ******** also claims that LivingSocial is not honoring the terms of the “Good Deal Guarantee” as described on our site.

    LivingSocial has reviewed *** ********’ account and found that her first contact with LivingSocial regarding the trouble she was experiencing with scheduling her appointment with **** **** ***** * ********** was on June 24, 2014 when she requested a self-service refund in the form of Deal Bucks directly through her account. The reason given by **. ******** for this refund request was “Unable to schedule/no available dates”. No additional details of the experience were provided by *** ******** at that time, therefore the refund was processed in the form of Deal Bucks as requested. *** ******** then replied to our confirmation of her Deal Bucks refund with more details of the trouble she was having scheduling with the merchant, so our Customer Service team attempted to reach out to **** **** ***** * ********** to ensure they were open and honoring all LivingSocial vouchers. It was found that **** **** ***** * ********** was open and honoring vouchers, which is why *** ********’ request for a credit card refund has been denied.

    LivingSocial’s “Good Deal Guarantee” states “If you have trouble redeeming your voucher for any reason, please contact us at http://help.livingsocial.com/contact_us so we can work with the Merchant to resolve your issue.” *** ******** requested a self-service refund for this voucher without requesting assisting from LivingSocial to resolve the issue with the Merchant. This refund was requested more than seven days from the date of purchase, therefore is only eligible to be refunded in the form of Deal Bucks. This information is also listed in the details of our “Good Deal Guarantee”, and specifically states “You can get a full refund on any unredeemed, unscheduled Voucher within the first seven days of purchase. No questions asked.” and “After the first seven days, you can exchange an unredeemed, unscheduled Voucher until it expires for the paid value in Deal Bucks.”

    Since *** ********’ refund request was made more than seven days from the date of purchase, and it was determined that Mile High Laser & Aesthetics is open and honoring voucher as advertised in the original offer, LivingSocial is denying *** ********’ request for a credit card refund.

    We hope that this resolves *** ********’ issue. 

    Best Regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    1 - I always asked for a refund in full to my credit card, and stated this each time I contacted them. I NEVER asked for Deal Bucks, and have repeatedly told LivingSocial I DO NOT want Deal Bucks.

    2 - After LivingSocial followed up with the merchant, my deal had expired, making it unusable. Regardless of whether the merchant was open following their contact with LivingSocial, they were not responsive or available during the time I had the deal. I have tried to explain this to LivingSocial numerous times, and they either don't get it, or don't care about their customers, or both.
    3 - Their policy is terrible. They need to re-think how they treat customers, and focus more on creating a positive customer experience. Everything I have done with LivingSocial over the last few months has been nothing but a headache and a hassle. I shouldn't be short-changed because of their lousy policies. 
    Regards,

    ***** *** ********








    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    LivingSocial is straight up lying through their teeth here. They claim that I didn't provide additional information on my original email, yet EACH TIME I contacted them, including the first time, I provided full details, including that I had left several messages for **** **** ***** * ********** that were not responded to. How am I supposed to make an appointment when the business isn't available and won't return phone calls?!? By the time LivingSocial worked with them, the deal had expired, making it unusable. How many times do I have to explain this for LivingSocial to finally get it or care? 
    I want a full refund to my credit card. I'm tired of dealing with this crappy, crappy business. They are unethical, and do not care about their customers. 

    Regards,

    ***** ********








    Business Response:

    On August 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *** ********, BBB Case Number ********. LivingSocial received the rejection of our August 26, 2014 response on August 28, 2014. *** ******** rejected LivingSocial's response via the Better Business Bureau because she clai** she provided additional information about the trouble she was experiencing with the merchant in each contact she had with LivingSocial. She is also claiming that by the time LivingSocial worked with **** **** ***** * ********** to verify they were responsive, the voucher had expired and she wasn’t able to redeem it for the promotional value.

    LivingSocial has reviewed *** ********’ help requests and confirmed that her first contact on June 24, 2014 was a request for a self-service refund in the form of Deal Bucks. There were no additional comments included in this refund request to provide details of the trouble she was having contacting **** **** ***** * **********. The first response LivingSocial received from *** ******** that contained details about the trouble she was experiencing contacting the merchant was on July 7, 2014. This response from **. ******** was to request a credit card refund with no indication she would like to resolve the issue with the merchant. *** ********’ voucher expired for the promotional value on July 18, 2014. LivingSocial confirmed with **. ******** that the merchant was responsive on July 8, 2014.

    Since *** ********’ refund request was made more than seven days from the date of purchase, and it has been determined by LivingSocial that **** **** ***** * ********** is responsive at the phone number provided on the voucher; this voucher is eligible for a refund in the form of Deal Bucks, which was processed on June 27, 2014.

    If *** ******** would like assistance in contacting **** **** ***** * ********** to utilize the paid value of her voucher, we’re more than happy to reverse this refund and assist her with scheduling her appointment. If she would like to move forward with this resolution, we ask that she contact our Customer Service team at help.livingsocial.com.

    We hope that this resolves *** ********' issue.

    Best regards,
    Sarah

    9/13/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I made a purchase with this Company. They immediately withdrew the funds from my account. It was a Gift for someone else. Their procedure, is for them to email the individual with a voucher to redeem gift. the recipient never received their email. they had the correct email address. the recipient checked several times, (which was no longer a surprise). when I contacted Living Social, they informed me they did not know, but the Voucher had expired anyways and there was no re-course. I demanded a Refund of my Monies. they refused. I would like a Refund of my monies for their failure to produce the product and failure to provide the Voucher to be Redeemed.

    Desired Settlement: Refund

    Business Response:

    On August 29, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on August 29, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because the gift recipients never received their vouchers. Consumer claims that LivingSocial refused her request for a refund. **. ****** is requesting a refund for her purchase for the failure to provide the vouchers to be redeemed.

    LivingSocial apologizes for any trouble **. ****** experienced with gifting her vouchers. **. ****** has been in contact with our Customer Service team in regards to her refund request. When contacted by our survey team she was immediately offered a refund in the form of Deal Bucks since her request was out of policy for a credit card refund. At no time was **. ****** denied a refund for this purchase. **. ****** replied to our email declining the offer for Deal Bucks and requested a credit card refund. Our Customer Service team honored **. ******’ request for a credit card refund three hours after it was made. This refund was processed on August 29, 2014.

    We hope that this resolves **. ******'s issue.

    Best Regards,
    Sarah

    9/2/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Hello I am contacting in regards to several attempts I have made to contact Living Social. I have not been able to access my account since July 17, 2014. I have purchased 4 vouchers which I have not been able to use. I have called and emailed Living Social and NO ONE is able to tell me why I cannot access my account or the vouchers. They have not emailed me my vouchers and I am not able to use them. I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.

    Desired Settlement: I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.

    Business Response:

    On August 1, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on August 1, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she has not been able to access her account since July 17, 2014.

    LivingSocial has looked into *** ******'s request and, after further investigation, LivingSocial has determined that *** ******'s LivingSocial account was terminated on July 15, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions. We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider *** ******'s abuse of our self service refund process unacceptable and fraudulent.  

    We hope that this resolves *** ******'s issue. 
    Best Regards, 
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:


    Regards,

    ****** ******

    Firstly, I am not *** ****** I am Mister.  I have never requested refund for ANY items that I already used as was stated in the previous email.

    Secondly,  to date I have never received an email or response from BBB that my account would be terminated due to the aforementioned reason.
    If they are choosing to wrongly terminate my account, I DEMAND a refund for vouchers I have purchased as I do not have access to my account to use these vouchers.
    I have paid for them and I am NOT ABLE to use them.  This is completely unfair and illegal.
    Regards,
    ******







    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I have 4 vouchers with I have PAID for remaining on my account.  Living Social needs to either give me the vouchers or refund my account, I am not able to access my account so therefore I cannot use them.

    To this day, I have not received an email or hard copy letter indicated why my account was closed.  I have not request refund on multiple occasions as Living Social is stating.
    It is fraudulent on Living Social's part of expect me to pay for something and then not allow me to use it without any warning or explanation.
    I either want these 4 vouchers to be sent to me or I want to refund for them, as I am not paying for something if I cannot use it.

    Regards,

    ****** ******








    Business Response:

    On August 1, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the rejection of our August 7, 2014 response on August 18, 2014. *** ****** rejected LivingSocial's response via the Better Business Bureau because he claims he has four vouchers on his account that haven’t been redeemed yet and would like access to these vouchers, or receive a refund for them. Additionally, consumer is claiming he hasn’t requested refunds for redeemed vouchers through LivingSocial.

    LivingSocial has determined that there has been fraudulent activity involving self-service refunds on *** ******’s account. LivingSocial reserves the right to refuse service to anyone who violates our terms and conditions.

    Since LivingSocial , we have emailed *** ****** three active vouchers found on his account. These vouchers were emailed on August 18, 2014 at 12:19 p.m. EST to ************************. LivingSocial acknowledges that *** ****** mentioned four active vouchers on his account, however it was determined through merchant confirmation that services were rendered for this fourth voucher.

    We hope that this resolves *** ******'s issue.

    Best regards,
    Sarah

    8/29/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Dear Livingsocial.com, ******* ******** & Better Business Bureau: I purchased a one year subscription to the ******* ******** for Thursdays and Sundays through the Living Social website on 05-22-2014. Living Social solicited me and contacted me for the offer and not the other way around. I feel it is EXTREMELY DISHONEST for Living Social and/or The ******* ******** to renege on the deal in this middle of my subscription. The ******* ******** advertised this deal and sold this deal using Living Social as their agent. Both companies need to honor this deal until the one year subscription is over with. This is the very first product/service that I have ever purchased from Living Social. This reneging on the deal in the middle of it thing does not happen with *******. ******* has never done this to me. What do I want? I want the rest of my one year subscription for Thursdays and Sundays for the ******* ********. I do not want the refund. I want the deal that The ******* ******** advertised to me and sold to me through Living Social as their sales agent. Unfortunately, the ******* ******** has a monopoly on the newspaper business in Central Florida and you have to use them if you want to see store ads and manufacturer and store coupons. There is nothing to actually read in the ******* ********, now. People only subscribe for the ads and the coupons. Central Floridians are getting tired of the ******* ********’s dishonesty and games. The games need to stop. I think this Living Social offer was just a scam for the ******* ******** to temporarily up its subscription numbers in order to get more advertisers. And, now that the ******* ******** has secured the advertisers, they are ditching the Living Social customers who purchased subscriptions through their May 2014 offer. And, Living Social is not keeping them accountable or trying to make them honor their contractual agreement with its customers. Both Living Social and The ******* ******** need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. I actually expect a reasonable and honest response to this letter. And, I expect my Thursday and Sunday subscription to The ******* ******** to continue for one year from the date that it started. If either company regrets their decision to sell this deal to the public, then they should not have sold the deal in the first place. You cannot go back after you have already sold something, collected the money for it, and started delivering it and decide in the middle of it that you don't want to go back and undo the deal that you initiated and that you solicited. This is very, very dishonest! Sincerely, **** ********

    Desired Settlement: Both Living Social and The ******* ******** need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. During the month of May, Living Social sent out email after email to their customers soliciting them to sign up for the one year Thursday and Sunday subscription of the ******* ******** that the ******* ******** offered through their company. I got multiple emails asking me to buy this subscription. I bought it. Now, you need to fulfill the subscription until the year of Thursday and Sunday ******* ******** newspaper delivery is over. If the ******* ******** initiated this reneging of the deal, business, Living Social should be getting their lawyers involved for force the ******* ******** to honor its sales contracts. Again, the entire thing is very dishonest. All I want is for the subscription that I purchased to be delivered until the year that I purchased is over with. I want both companies to behave honestly and do business in an honest and ethical fashion. To, me this is NOT to much to ask.

    Business Response:

    On August 12, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ********, BBB Case Number ********. LivingSocial received the complaint on August 15, 2014. *** ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she received notification from LivingSocial that ******* ******** would no longer be able to honor the One-Year Thursday + Sunday Home Delivery Subscription that she purchased through LivingSocial on May 22, 2014 for $10. *** ******** also claims that her subscription began arriving six to eight weeks ago and she would like to receive a full year’s subscription as advertised in this offer.

    LivingSocial sincerely apologizes for any confusion with the email *** ******** received from on August 12, 2014 explaining that Orlando Sentinel was no longer able to honor the subscription that was purchased, and that we would be processing a full refund. This email was sent in error and has since been resolved by LivingSocial. *** ******** contacted our Customer Service team on August 12, 2014 to express her dissatisfaction with the situation. On August 13, 2014, our Customer Service team replied to Ms. Sandberg’s request to apologize for the mistake and to let her know that her subscription will continue with no interruptions.

    We hope that this resolves *** ********'s issue.

    Best Regards,
    Sarah

    8/26/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Over the past 6 months I have purchased various services from businesses on Living Social.com. These businesses have repeatedly failed to honor my vouchers for their services, for various reasons, such as the business' phone number being disconnected, repeated no-shows after scheduling an appointment, and repeated cancellations. Living Social has credited my account with "deal bucks" that can be spent on other services offered by businesses through the Living Social site, however, because I have continually been unable to successfully use a voucher that I have purchased I do not wish to continue doing business through Living Social.com. I did not receive the services I paid for, and I have requested a refund to my credit card from the site multiple times. I was credited with $15 as a result of my repeated complaints, but that is not the balance I am owed. I currently have spent $146 through purchasing vouchers on Living Social that have not be honored by the businesses and I would like this sum to be refunded to my credit card.

    Desired Settlement: Because the businesses offered through the Living Social website have repeatedly failed to honor the services I have purchased, I would like a refund to my credit card. I will not accept a refund in the form of "deal bucks" as I have no intention to continue wasting my time on services offered through Living Social.

    Business Response:

    On July 26, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *********, BBB Case Number ********. LivingSocial received the complaint on July 29, 2014. *** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because she has experienced difficulty scheduling with numerous merchants and would like her Deal Bucks balance transferred to her credit card.

    *** ********* first contacted LivingSocial via email to request an in policy refund to her ****** account on January 13, 2014. Her request was granted and her refund was processed on January 14, 2014. Between April 23, 2014 and June 15, 2014, *** ********* requested five self-service refunds; four of those were requested to be refunded in Deal Bucks by *** *********. The fifth refund was requested to be refunded to her ****** account and this request was granted.

    *** *********’s next two contacts with LivingSocial were on July 12, 2014 and July 13, 2014. In her email on July 12, 2014, *** ********* expressed her concern with the trouble she had experienced in the past and requested that her Deal Bucks balance be refunded to her credit card. This request was denied. Her request made on July 13, 2014 was to request a credit card refund of her voucher for ********** due to trouble redeeming her voucher. She also requested, for a second time, to refund her Deal Bucks to her credit card. Deal Bucks and ****** were used to make this purchase, which is why the refund was processed back in two forms; $15 was refunded to her ****** account and 44 Deal Bucks were refunded back to her LivingSocial account.

    LivingSocial did not receive any contact from *** ********* regarding the trouble she was experiencing with these merchants or any request for assistance redeeming her vouchers. Additionally, for three of the five refunds, the reason for refund *** ********* selected at the time of the request was either “found a better deal elsewhere” or “changed mind/buyer’s remorse.” These reasons do not specify that *** ********* experienced any difficulty redeeming these vouchers.

    LivingSocial will process a refund back to the method of payment for most of our offers within seven days from the date of purchase. After seven days, all refunds are processed in the form of Deal Bucks, unless LivingSocial has completed a full investigation and determined that the merchant is not honoring the terms of the voucher. LivingSocial’s Customer Service team is available seven days a week to assist our members with any trouble they may come across while redeeming their vouchers. At this time, LivingSocial is denying *** *********’s request to refund her Deal Bucks balance of 146 Deal Bucks back to her credit card.

    We hope that this resolves *** *********'s issue.

    Best Regards,
    Sarah 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    Of the offers I've purchased with Living Social, many times I was not even able to schedule an appointment with those businesses within 7 business days because the businesses did not have openings.  One of the refunds I had to request was with a Chimney Sweeping company, who cancelled my appointment the day before and could not reschedule with me for an entire month.  When a voucher is not redeemed, a refund should be made to the original payment source, regardless of when the voucher was purchased.  It is not fair that the customer should be forced to take "deal bucks" and continue gambling with unprofessional contractors whose services are offered through Living Social.com.   I attempted to try other businesses through Living Social's website using these deal bucks, to make the best out of a bad situation.  Again, I was left with a bad experience when the businesses I made appointments with "no-showed", even after rescheduling with them multiple times when they abruptly cancelled.  I believe Living Social does not properly screen or maintain record of the businesses they partner with; one company I purchased a voucher for had gone out of business, with their phone disconnected.  I cannot comprehend why Living Social would not refund the money for a service which was not received.  It is criminal to withhold funds for products or services that were never delivered.  I maintain my request to receive a refund to my credit card for the balance of my Living Social account, $146.  Their denial of this request is unfounded, and I will be pursuing an attorney.

    Regards,

    ******* *********








    Business Response:

    On July 26, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *********, BBB Case Number ********. LivingSocial received the rejection of our August 7, 2014 response on August 20, 2014. *** ********* rejected LivingSocial's response via the Better Business Bureau because she claims she wasn’t given the option to select a credit card refund and was forced into accepting Deal Bucks. She is requesting a credit card refund because she never received the services that were purchased and no longer wishes to use LivingSocial.

    LivingSocial recognizes *** *********’s frustration with not receiving the services that were purchased. As stated in our response on July 30, 2014, *** ********* never contacted our Customer Service team to advise us of any trouble she was experiencing with these merchants. The refunds that were processed on her account were done so through our self-service refund option and *** ********* chose refund reasons such as “Changed Mind/Buyer’s Remorse”. The refund reasons provided by *** ********* did not provide any indication that she was having trouble redeeming her vouchers.

    While a credit card refund is not provided as an option through our self-service refund service after seven days from the date of purchase (specifically for the items *** ********* purchased), our Customer Service team is available seven days a week by phone and email. *** ********* was provided all contact information through our help site and was given the option to contact us directly if she was having trouble redeeming her vouchers and wanted to request a credit card refund. The self-service refund option is provided to our members as a way for them to process in policy refunds directly through their account that require no investigation by LivingSocial.

    Additionally, LivingSocial has offered to open full investigations on all of the merchants that *** ********* claims she had experienced difficulty receiving services from. As of today, August 20, 2014, LivingSocial has no record of *** ********* contacting our Customer Service team to request the formal investigations. These investigations will allow us to determine if *** ********* is eligible to receive a credit card refund for these purchases.

    Since LivingSocial was unaware of the trouble *** ********* experienced with these merchants, and these vouchers were refunded in the form of Deal Bucks per *** *********’s request, LivingSocial is denying *** **********s request to refund her Deal Bucks credits to her credit card. We are willing to open formal investigations at *** *********’s request if she would like to contact us at help.livingsocial.com to necessary provide details of the trouble she experienced redeeming her vouchers.

    We hope that this resolves *** *********'s issue.

    Best regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    "Changed Mind" was not a reason I used for refunds for companies that failed to provide service.  Attempting to schedule these services almost always takes more than 7 days, forcing the customer to obtain deal bucks for a refund.  If a customer is so dissatisfied with Living Social and does not wish to continue doing business with them, their account balance should be refunded to the original form of payment.  There is no legitimate excuse for refusing to return my money.  Living Social does not properly screen the businesses they work with, and I do not want to use Living Social's site ever again.  It's really unfortunate how much trouble Living Social is going to for such a minor issue.  Clearly customer satisfaction means nothing to Living Social, and as I mentioned before, I will be taking legal action against them to receive a refund, which I am owed.  

    Regards,

    ******* *********








    8/23/2014 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased an item on a Living Social Web Site. At the time of the purchase, Living Social sent me an offer for a brand new "Daily Gem" deal they had recently implemented. The product in question was a wine tour in California and instead of the $349.00 price, they had a daily special for $296.00. I purchased the product within a few hours of receiving the email. I received voucher that said it was $349.00 after my purchase. I asked the man when I made my reservation why it said $349.00 when it was only supposed to be $296.00 and he said that since the $296.00 was a Living Social deal they probably made the voucher for the actual amount of the deal from his (the service provider) end. To my surprise, when I received my charge card bill, it had charged me $349.00. Upon receiving my bill, the gentleman I spoke with from Living Social, Isa G***, informed that since I had already redeemed the voucher there was no way for them to refund the $53.00 to me. He said when I got my voucher I should have called them to find out why it said $349.00. I explained to him that the gentlemen from the service provider told me it was because that was his price they left it saying $349.00 to fulfill their agreement with ***** **************. Isa G***, told me that I should have called and it was my responsibility to understand how Living Social does business. I told him that since this was recently implemented program I had no way of knowing how it worked and since I had never experienced a problem with any purchases in the past, I thought the explanation from the gentleman from ***** ************** made perfect sense. Isa G*** continued to tell me that they would not refund the money to me since I had already redeemed the voucher. I explained to him that I called as soon as I received my credit card bill and it was unethical for them to penalize me for a mistake that was made on their end. He told me they were unable to refund my money! I told him it was unfair and asked to speak to a supervisor. He said there was no supervisor there and he was taking full responsibility on behalf of Living Social in refusing to allow me to talk with anyone further and/or refund my money to me.

    Desired Settlement: I would like a refund to my credit card in the amount of $53.00 which was the agreed upon amount I said I would pay for the service.

    Business Response:

    On August 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ** ******, BBB Case Number ********. LivingSocial received the complaint on August 10, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because *** ****** made a purchase on July 5, 2014 for ***** ************** in the amount of $349. *** ****** claims a promotional discount, Daily Gem, for 15% off didn’t apply at the time of purchase. *** ****** was unaware of this issue, until she viewed her bank statement and contacted us over a month later. By this time, the voucher had been redeemed and LivingSocial was unable to provide a refund. In providing one, LivingSocial would be in violation of the Terms and Agreement for this promotion.

    LivingSocial has reviewed *** ******’s request and apologizes for the disappointment and inconvenience *** ****** had experienced with this deal. LivingSocial processed a credit in the amount of 53 Deal Bucks to *** ******’s LivingSocial account. In addition, LivingSocial has applied an additional 25 Deal Bucks to use towards a future purchase.

    We hope that this resolves *** ******’s issue.

    Best regards,

    Maria

    8/23/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher from living social July 5, 2014 for 2 ****** cases. I retrieved it the same day from their partnering company called ******** *******, in which I had to pay an additional 4.99 for shipping and handling on the website. It has now been a little over a month (Aug. 11, 2014) and my order is still pending through the ******** ******* Companies website. Living Social has been aware of this issue for 3 weeks now and I have yet to receive any product or issued a refund.

    Desired Settlement: I would like an immediate full refund for both the product and shipping and handling.

    Business Response:

    On August 11, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on August 11, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because *** ****** made a purchase on July 5, 2014 for two Hue Soft Grip Cases for ****** 5S/5 by ******** ******* in the amount of $14 and has not received his merchandise.

    On July 25, 2014, *** ****** contacted and informed LivingSocial of not receiving his items. LivingSocial advised *** ****** to contact ******** ******* for further assistance and applied 5 courtesy Deal Bucks for the trouble. On July 31, 2014, *** ****** contacted LivingSocial for not receiving a response from ******** ******* about his order. LivingSocial then escalated this issue to our Merchant Services team, where this issue is still being investigated.

    LivingSocial followed up with *** ****** on August 8, 2014 inquiring if *** ****** had received any communication from ******** *******. LivingSocial received no response from **. ****** and a reminder was sent on August 10, 2014. LivingSocial didn’t hear from *** ****** until August 11, 2014 at 11:02 am by phone. *** ****** was made aware that our Merchant Services team was still investigating this matter.

    LivingSocial has reviewed *** ******’s request and apologizes for the time it is taking to resolve this matter. Once the issue is resolved, *** ****** will be notified.

    We hope this updates **. ****** on this topic.

    Best regards,

    Maria

    8/22/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I contacted both "Living Social" and "**** *** ******* ******" in regards to their misleading advertising headline. I also saw the same misleading headline on another advertisement. They advertise "*****, ******** or permanent eye or brow makeup for $125. When you open up the ad, it says that ******** is $250! This is not what the headline states! It says that ******** is $125 not $250. When I contacted both Living Social and their advertiser, they both argued that it stated in the body of the ad that it is $250. This makes no sense! It's a lie and a cheap, misleading tactic to make potential customers open up their ad. They need to delete "********" fem the headline.

    Desired Settlement: They need to stop their false advertising claims.

    Business Response: On August 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on August 10, 2014. *** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because of the **** **** ******* ****** deal. *** ****** claims of feeling misled by the title of deal, specifically the ******** service.  


    After carefully reviewing *** ******'s claim, LivingSocial is certain the contents of the promoted deal, including it's title of services are accurately portrayed and correctly labeled for the consumer to select the appropriate service. 

    We hope that this resolves *** ******'s issue. 

    Best Regards,
    Peter 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: Bottom line is the headline includes "********" for $125 in the headline.  You can not buy ******** from this vendor for $125.  It is the classic bait and switch tactic where it lures you in with a great price and when you open up the advertisement, it states ******** is $125.  That is a flat out lie!


    Regards,

    ***** ******








    Business Response:

    On August 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the rejection of our August 18, 2014 response onAugust 20, 2014. *** ****** rejected LivingSocial's response via the Better Business Bureau because she claims the advertising should state “Starting at $125” since all the items aren’t priced at $125.

    LivingSocial apologizes if *** ****** feels misled by this advertisement. It is never the intention of LivingSocial to mislead our members. We want to thank *** ****** for her feedback. We have sent this information to our team so they can look further into the wording in our future advertisements.

    We hope that this resolves *** ******'s issue.

    Best regards,
    Sarah

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    My issue with false advertising is not resolved.  The only resolution is to either remove "********" from the headline or to state "from" or "starting at" $125.  
    Not only is this ad misleading, it is dishonest.  Why in the world would a person with common sense go to a doctor who would allow false advertising in a headline as a way to get people interested to read their full ad. 


    Regards,

    ***** ******








    8/22/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On June 26 2014 I purchased vouchers for the *** ****** Scenic Railroad for my husband and myself. I called to make sure our spot was available on 8/12 (the tickets were for 8/16), and was told that the train was full and there was no room for us. I asked for a supervisor to call me, and left my name and number but did not receive a phone call back. I sent an email to the *** ****** the next day. and I have copied the email correspondence below. I was pretty much told I was out of luck and to contact Living Social. I contacted Living Social on 8/13 and again on 8/14 and got their system generated response both times, but no response from anybody in regards to the issue. Well, here it is the 19th, we obviously didn't get on the train on the 16th, and nobody is contacting us about rescheduling. However, I did receive a survey email from Living Social to see how we enjoyed the trip on the *** ****** (the one we didn't take). Premier Cust. Service Add to contacts 8/13/14 To: ******* *********** ******************************** Hello *******, I am the supervisor. I can have the manager call you, what is a good number to reach you at? Once our trains are sold out, we do not have cars we can add on. Living Social clearly states that you must call to book a reservation, if you do not call then you do not have a reservation. Thank you, ******* Central Reservation Supervisor ________________________________________ From: ******* *********** *********************] Sent: Wednesday, August 13, 2014 2:13 PM To: Premier Cust. Service Subject: RE: Form record received You don't hold seats for people who have already purchased a voucher for a specific day? To me that means they are committing to riding the train that day. I'm not going to continue to argue about this with you, but if you have a supervisor, I would appreciate it if you could give me their contact information because again...this is absolutely ridiculous. I know for a fact that you, as a company, can make an exception on a living social voucher....I also know that you can track how many vouchers were bought on living social so you would have the ability to hold that reservation for a person. Again...not worth my time arguing, so if you can forward me the contact information for a supervisor, I would appreciate it. > From: ******************************** > To: ******************** > Subject: RE: Form record received > Date: Wed, 13 Aug 2014 19:11:04 +0000 > > Hello *******, > > If the living social voucher was for a specific date, we need you to contact them so their numbers are correct. If the living social is for any Sunday then we can switch it without talking to Living Social. > > We do not hold seats because we sell the train out, our passengers call us to book tickets so we make reservations to guarantee them seats. I apologize we were sold out by the time you were ready to book. > > Thank you. > ________________________________________ > From: ******* *********** *********************] > Sent: Wednesday, August 13, 2014 2:00 PM > To: Premier Cust. Service > Subject: RE: Form record received > > I did not get her name as I was in a hurry and about to walk into an appt., but it was just before noon yesterday. And yes, I did purchase them from living social. So you can't honor them on a different date without my going through living social? This is a bit ridiculous because I purchased them specifically for this weekend (Saturday), but obviously you don't hold spaces for the vouchers purchased through living social. This is a bit like being bumped from a flight that has been overbooked, but at least the airlines make an attempt to help and/or accommodate you. > > I will call living social and see if I can change the dates through them, but this has become quite a hassle and is not giving me a very good impression of your operation at all. > > > From: customerservice@*************com > > To: ******************** > > Subject: RE: Form record received > > Date: Wed, 13 Aug 2014 18:47:38 +0000 > > > > Hello *******, > > > > I apologize, the message was never relayed. Do you remember who you spoke to? > > > > Did you purchase the Living Social Vouchers specifically for Aug. 16th? If so, we'll need you to call Living Social to change the date of the concert. If not then we can help you rebook for the Sept. 13th date. I can help you via email- or you can call our ###-###-#### number and ask for me and I can help you over the phone. > > > > Thank you, > > ******* > > Central Reservation Supervisor > > > > ________________________________________ > > From: *** ****** Scenic Railroad [*************************] > > Sent: Wednesday, August 13, 2014 9:17 AM > > To: Premier Cust. Service > > Subject: Form record received > > Name: ******* Stefonowicz > > Email: ******************** > > Subject: Tickets > > Message: I purchased tickets for ******* ****** ****** for this Saturday the 16th through living social, but when I called to redeem them yesterday, I was told that there was no room and the only way we could get on the train was to upgrade for an additional 40.00 per person. First off...why do you sell more tickets than you have space for. I assumed that buying a ticket would reserve seats for us, but obviously I was quite wrong. I did ask to speak to a supervisor yesterday but was told that she would probably give me the same answer. I told the person that I was speaking to that this whole thing was unacceptable. She took my name and number and said somebody would call me back yesterday afternoon. I never received a call back. Here is what I'm proposing...since these is no room in economy this weekend, can we switch to Sept. 13th? Please let me know. Thank you.

    Desired Settlement: At this point, I just want a refund. I don't want to deal with the *** ****** as their customer service was unacceptable and I really don't want to deal with Living Social because they have NO customer service.

    Business Response:

    On August 19, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* * ***********, BBB Case Number ********. LivingSocial received the complaint on August 20, 2014. *** *********** sent a complaint via the Better Business Bureau regarding LivingSocial because she wasn’t able to book her Concert Train Ticket with *** ****** Scenic Railroad for the August 16, 2014 date that was chosen at the time she purchased her voucher on LivingSocial. She states that she contacted LivingSocial on two occasions to discuss rescheduling this event for September 13, 2014 and claims she hasn’t received a response. *** *********** is requesting a refund for this purchase and isn’t interested rescheduling this event at this point due to the lack of customer service she has received.

    LivingSocial would like to apologize for the trouble *** *********** has gone through trying to reschedule her Concert Train Ticket with *** ****** Scenic Railroad. We took a look at her LivingSocial account and see that email requests were submitted on August 13, 2014 and August 14, 2014. Our Customer Service team replied to *** ***********’s request to reschedule on August 15, 2014 to confirm that April at *** ****** Scenic Railroad would be able to assist *** *********** with rescheduling her reservation. We’re terribly sorry if this response didn’t make it to *** ***********’s inbox.

    We definitely understand how frustrating this situation has been, so we have issued a courtesy credit of 20 Deal Bucks to *** ***********’s LivingSocial account. These Deal Bucks expire one year from today, and will automatically apply to almost any LivingSocial purchase.

    We hope that this resolves *** ***********’s issue.

    Best Regards,
    Sarah

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* ***********

    8/18/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 6/26/14 Living Social (www.livingsocial.com) advertised a coupon for the **** *** ****** in ********, VA. The cost was $10. Living Social stated that the $10 coupon was for a tour of the cidery, a glass and a -t-shirt for one person. After I purchased the coupon and attended the tour (which I have no complaints) I looked at the website for **** *** ****** and noticed that the tours are free (********************). A coupon as defined legally is for a discount on goods or services. If the tour was free then why was included in the "Living Social Deal?" What is the discount on free? After we attended the tour, I received a survey on 6/29/14 from LivingSocial regarding the tour and I responded that it was fine but that I was not happy with the fact that they should not have included the tour as an item in the coupon since it was free. Living Social contacted me because I insinuated that that it was false advertising. In each subsequent email with Living Social afterwards and they continuously skirted around the tour being free and kept reiterating that I received a discounted glass and t-shirt. On my third email rebuttal I stated that I would contact the Better Business Bureau because I considered the coupon promotion to be deceptive and false as one was assuming that there was a cost associated with a tour for which they were receiving a discount. Living Social responded by stating that they had put the $10 back into my Living Social account. Below are the responses that I received from them: 7/19/14 Hi *****, I received your response to the survey you completed about your voucher for **** *** *****. I understand it's disappointing when the description of the deal is unclear. We’re committed to providing you with the best possible experience, and I’d like to hear your thoughts on how we can improve. I'm sorry for any confusion this may have caused. I took a look at your voucher and I have some helpful information to share. In addition to the tour, you received one souvenir cider glass as well as one t-shirt, the value of these items is $21. This information is also available on the link to the merchant's website, available on our deal page. If you’re interested in discussing this over the phone, please reply to this email with your phone number or feel free to call us. We can be reached between 9 a.m. and 9 p.m. EST, seven days a week at ###-###-####. Otherwise, just reply to this message and we'll continue to talk that way. Once I know your preference, I'll follow up with you as soon as possible. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! 7/20/14 Hi *****, I understand your frustration, and definitely want to apologize. After taking another look, it seems my last response to you wasn't quite on par. I want you to know I did read your email and completely understand the issue and why it would be the cause of disappointment. I'm sorry that the way this deal was advertised created a less than stellar experience for you. It's important to LivingSocial that we address your situation and your feedback is essential in making this happen. After all we wouldn't be here without you! LivingSocial reads all of the feedback we receive from customers. If you ever need assistance in the future or have any remaining questions, please let us know so that we can do our best to help. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! 7/21/14 Hi *****, I want to thank you for your honest feedback. I don't want you to have the impression that LivingSocial falsely advertises any of our deals. When LivingSocial runs a deal with a merchant, we do it with their exact specifications and approval, prior to the deal being offered on our website. In this case, the deal description states that the cost of the voucher is $10 ($21 value) and it includes a tour of the cidery for 1, a souvenir cider glass & a T-shirt. The price of the deal is not solely for the tour. Additionally, we offer a link to the merchant's website. This way, our consumers can visit them and learn more about the deal they're purchasing. Our Customer Service team is available to answer any questions and we offer refunds for vouchers up to seven days from the date of purchase. Although I know that a credit won't make up for the time and effort you've had to put into this situation, I've applied a credit to your LivingSocial account for 10 Deal Bucks. Please accept these as a token of gratitude for being a valued consumer. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to your purchase. This type of credit expires in one year. You can check your Deal Bucks balance by clicking here. For more information about Deal Bucks, check out our help site article: The basics of Deal Bucks. If you still have questions, please reply to this email. We're happy to help.

    Desired Settlement: I want my credit card refunded for the $10 and I want LivingSocial to acknowledge that this is deceptive advertising and to correct it.

    Business Response:

    On July 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number ********. LivingSocial received the complaint on July 29, 2014. Ms. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she claims that LivingSocial falsely advertised an offer for **** *** *****. 

    **. ***** claims the offer for **** *** ***** was falsely advertised because there is no charge for the cidery tour when taken directly through Blue Bee Cider. LivingSocial advertised this offer as “$10 ($21 value) for a tour of the cidery for 1, a souvenir cider glass & a T-shirt.” The souvenir cider glass is valued at $6 and the T-shirt is valued at $15, which totals the $21 value advertised in this offer. Since the tours are given at **** *** ***** at no charge, LivingSocial did not add any additional value in the advertisement for this service. 

    LivingSocial understands Ms. *****’s concern with the tour being free of charge directly through **** *** *****, however, the offer was advertised as a $21 value for a cidery tour, a souvenir cider glass, and a T-shirt, which is what Ms. ***** received at the time she redeemed her voucher, therefore LivingSocial is denying Ms. *****’s request for a full credit card refund for this purchase. **. ***** was, however, provided a credit of 10 Deal Bucks to her LivingSocial account on July 21, 2014. 

    We hope that this resolves **. *****'s issue.

    Best Regards, 

    Sarah

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:  The coupon/deal should not have listed the tour as an item being discounted as the Living Social deal insinuates that there is a discount on the tour which is false and very misleading since it is grouped with the two other items.  The deal or coupon should have only advertised the goods and or services being discounted which are only the glass and t-shirt or it should have clearly stated that the tour is free.  Living Social needs to correctly advertise the deal only for the t-shirt and the glass. 

    Regards,

    ***** *****








    Business Response:

    On July 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number ********LivingSocial received the rejection of our July 30, 2014 response on August 1, 2014. **. ***** rejected LivingSocial's response via the Better Business Bureau because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with **** *** *****.

    LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for **. ***** feeling misled by the offer. It is never the intention of LivingSocial to mislead our members, so we have forwarded **. *****’s feedback to the proper channels for future consideration. 
    LivingSocial advertised the offer for **** *** ***** as a $21 value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirt. This includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $15 for a total of a $21 value. 

    Upon redemption of her voucher, **. ***** received the goods and services exactly as they were advertised in the offer at the time she purchased her voucher. LivingSocial is denying **. *****’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertised. Additionally, LivingSocial placed a credit of 10 Deal Bucks on **. *****’s LivingSocial account on July 21, 2014 as our apology for any misunderstanding.  

    We hope that this resolves **. *****'s issue. 

    Best regards, 
    Sarah

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:  Living Social will not acknowledge the tour is free at the **** *** ****** and not coupon is required.  It should have been noted in the detail of the specific Living Social coupon that the tour is in fact "free".  This is misleading consumers into thinking they are receiving a discount for the tour for which they are not.  

      It is not the money but it is the principle.  Living Social has yet to acknowledge that they did not provide sufficient details in the coupon offer that the tour is a free item and no coupon is necessary for its purchase.  


    Regards,

    ***** *****








    8/12/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: They advertised a hotel - in the advertisement it indicated the water park was included as part of the purchase. I purchased and the fine print of the document stated the water park was not included and was payable directly to the hotel. This adds $80 (plus tax) to the cost ($40 each day).

    Desired Settlement: Refund of the cost it will be for the water park ($80 + tax)

    Business Response:

    On July 31, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *******, BBB Case Number ********. LivingSocial received the complaint on August 1, 2014. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because the purchase made provided the title of *** **** ******* ****** * ***** **** and the water park entrance was not included in the experience. 
    After researching the consumer's request, LivingSocial apologizes for the confusion. LivingSocial is forthright in the Fine Print of the purchase. LivingSocial provided the disclosure in the Fine Print of the purchase regarding a $40 resort fee requirement to pay separately in order to receive water park passes. Due the to Fine Print of the deal, LivingSocial will not provide a refund to *** *******. 
    We hope that this resolves *** *******'s issue. 
    Best Regards, 
    Peter 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I agree the fine print was there - however, the overall splash pages and internet advertising are extremely deceptive.  It clearly stated included and then Living Social buried the fact it was not in the fine print.  I guess legally they are covered but they are unethical.
    I will not be purchasing further products from Living Social with my own money.
    I will do my very best to encourage others to do the same.  I have been successful with multiple individuals to date.  They have vowed not to do business with Living Social in the future due to their deceptive advertising.


    Regards,

    **** *******








    8/11/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: After establishing that the company did not advertise a "deal" correctly, the company agreed to go against policy and offer a refund for a "****** Racing Experience Deal." If you'd like details about the false advertising, I'd be happy to elaborate upon questioning. Living Social stated in an email, that a refund would be processed for the entire deal ($199.00). They stated the refund would go back on a card ending in ****. I explained to them this card is no longer active and I wasn't sure which bank it came from. I have contacted my banks, who cannot find a card ending with these numbers, unless I give them the entire credit card number. I informed Living Social that I needed the entire credit card number to locate the refund. They could not give it to me. Living Social has processed a "refund" and there is no record of where it went and I cannot access it.

    Desired Settlement: I would like the actual refund to be mailed back to me in the form of a check. I can provide identifying information if needed.

    Business Response: On July 17, 2014, the Better Business Bureau received a complaint about LivingSocial from ********** ********, BBB Case Number ********. LivingSocial received the rejection of our July 17, 2014 response on the same date. *** ******** rejected LivingSocial's response via the Better Business Bureau as a result of the funds that were not received. 


    After thorough research performed by the staff here at LivingSocial, we've found the refund successfully allocated to ********** in the amount of $199 on May 28, 2014. The funds were returned to the **** credit card ending in ****. At this point we suggest for the consumer to consult with their financial institution in order to recoup the funds. 

    We hope that this resolves *** ********'s issue. 
    Best regards,
    Peter 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: My complaint specifically states that this refund was posted to an account that is invalid.  I already had the information that the refund went to an account ending in **** and that I had already checked with my financial institutions.  The business responded to do this again.  The business is saying they made a refund, but can't provide me with any documentation saying that i went back to me.  I have no way of retrieving this refund and request that it be made in the form of a check mailed to my address or the account on fie at their business (which is the same as on this complaint).


    Regards,

    ********** ********








    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: I have called my banks again today.  They state I do not have any accounts associated with a card ending in ****.  They stated the transaction id numbers ****** and ARN # *********************** have nothing to do with the bank.  These numbers are for the retailers purposes only and have to do with their ****/**********/******** transactions.  My banks stated that if Living Social tried to make a refund to them, the refund would have bounced back to Living Social, because I do not have an account ending in **** associated with any of my bank accounts.  I have not received a refund, my banks have not received a refund, and Living Social has not properly provided me a refund.  It is not my responsibility to provide proof.  Living Social needs to properly provide proof that these funds went directly to me, which they can't and I assume is why they can't provide any useful identifying information.  At this time, I request Living Social to handle their own financial issues in their own time and provide me with a check to the address they have on my account or listed in this complaint. If BBB is able to help resolve this issue of what I consider to be false advertising and fraud, I request that you provide additional assistance in resolving this matter.  Thank you. 


    Regards,

    ********** ********








    Business Response: Hello David, 

     
    Here is the information I was able to glean from LivingSocial's customer service team about *** ********'s complaint:
     
    Our records show that *** ******** completed her purchase using a **** card ending in ****.  When we process a refund, it's processed back to the original method of payment. The refund in this case settled with her financial institution on May 28, 2014, at 12:35 PM EDT. *** ******** states that (a) she hasn't received the refunded funds, (b) her bank is unable to find an account attached to a card ending in ****, and (c) her bank won't assist her in tracking down the funds unless she has all numbers on the card.  
     
    In the past, where a consumer's account associated with the card in our files is closed and we've issued a refund to that card, the financial institution will use the ARN number to find the transaction and transfer funds to another account (if the consumer has one). In the case that the consumer doesn't have another account, the bank/card company will let us know that they can't accept the refund. This happens pretty quickly after a refund is processed, and we'll reissue it to a different method of payment once we're informed. 
     
    We haven't heard anything from *** ********'s financial institution regarding her refund.  While we understand that *** ******** would like us to provide her with the full credit card number, our systems will not display our consumers' complete credit card numbers in our files.  Our systems display this way in order to maintain PCI compliance.  We did provide *** ******** with an ARN number, which should be enough information for her financial institution to find the transaction in its systems.
     
    While I understand that *** ******** is upset, at this point, it appears that she needs to bring this issue directly to her financial institution for resolution as LivingSocial has no further actions it can take to assist *** ********. 
     
    Please let me know if you have any questions. 
     
    Best, 

    8/11/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a trip through Living Social to the Dominican Republic for an all inclusive stay. The room pictured was nothing like the room I got. It had no hot water, no A.C. And was dirty! Come to find out it was a bait n switch cause we were taken on a planed sales pitch were we saw the room we were told we would get and was told by the salesman that they told Living Social to not show the pictures of the room after many complaint from people who fell for the same scheme and that Living Social is never available to fix the situation once you get there. We ended up having to buy a package to get the room we were promised and to get a room with hot water and air condition. We were also told Living Social knows this and it's a set up to get you there to buy packages from the resort.

    Desired Settlement: I have tried to get my money back from Living Social previously and all they will do is give me credit to buy something else from them and everything I buy has either been a scam or mis representation!

    Business Response:

    On July 26, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *******, BBB Case Number ********. LivingSocial received the complaint on July 29, 2014. *** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he claims the trip he purchased through LivingSocial to the Dominican Republic on June 1, 2012, valued at $900, was a bait and switch situation. He claims he was taken to a sales presentation and was required to purchase an additional package to get a room that had hot water and air conditioning. *** ******* claims that he was given a refund in the form of Deal Bucks for this purchase, but is now requested a cash refund.  

    LivingSocial has reviewed *** *******’s request and found there are two separate Escapes located on his LivingSocial account. The voucher *** ******* claims is valued at $900 is valued at $879 and was for ***** *** ****** ***** Resort located in ****** ********, Mexico. This voucher was purchased by another LivingSocial account holder on September 7, 2011 and gifted to *** *******. This voucher was claimed on his account and expired on June 30, 2012. The first contact LivingSocial received from *** ******* regarding this voucher was on June 26, 2014. It was at this time that *** ******* requested a refund because the voucher had expired and he didn’t get a chance to use it. This refund was processed in the form of Deal Bucks as a courtesy to *** *******.

    *** ******* claims that the negative experience he had was during his stay in the Dominican Republic, however the purchase date and value are consistent with the voucher he received as a gift for ****** ********, Mexico that he wasn’t able to redeem before it expired. Upon review of *** *******’s account, we found a purchase on July 9, 2014 for ******* **** ***** * *** Resort in ****** *****, Dominican Republic. This purchase was made using 288 of the 879 Deal Bucks that were available on his LivingSocial account from the previously mentioned refund processed on June 28, 2014. Upon review of all contacts LivingSocial has received from *** *******, we were unable to locate any refund requests explaining *** *******’s concern with the quality of either resort.

    LivingSocial is denying *** *******’s request for a cash refund since this request is outside of our refund policy. Additionally, *** ******* has used a portion of the Deal Bucks refund towards his voucher for ******* **** ***** * *** Resort, which was redeemed on July 21, 2014.

    We hope that this resolves *** *******'s issue.

    Best Regards,
    Sarah

    8/4/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Living Social advertised the purchase of a bouquet delivery for $18. When I made the purchase, the website then claimed the roses were $16. So much the better. I bought the voucher. I proceed to redeem the voucher, and then am notified that I will be charged $20 extra for the flowers. Apparently the voucher was just for the FLOWERS, which were purchased from a delivery sight, and not for the DELIVERY. That's a little bit of a scam, but I was going to let it slide. I then applied for a refund, naturally, because I wasn't given what was offered - $18 flower delivery. I'm then told that $16 can be refunded, but $18 will be charged, so a total of $2 will not be refunded.

    Desired Settlement: My money back, and the filing of this complaint for the record against a very shady business. This is not the first time I've had problems with Living Social. They also sold me a voucher for tailoring TO A STORE THAT NO LONGER EXISTED. That was last month. They really ought to be punished for their reckless and fraudulent business practices.

    Business Response:

    On July 21, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******* *********, BBB Case Number ********. LivingSocial received the complaint on July 22, 2014. **. ********* sent a complaint via the Better Business Bureau regarding LivingSocial because **. ********* made a purchase on July 21, 2014 for ProFlowers in the amount of $16. **. ********* claims this deal included delivery or shipping of product. This is not the case for this purchase. As indicated in the fine print, “Voucher does not include tax, shipping, and handling.”

    LivingSocial has reviewed **. *********’s request and apologize for any misunderstanding **. ********* had experienced with this deal. LivingSocial processed a refund in the amount of $16 back in the same method in which it was paid. In addition, LivingSocial has applied 5 Deal Bucks to **. *********’s LivingSocial account, to use towards a future purchase.

    We hope that this resolves **. *********’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    They are still openly using bait and switch advertising. Hiding in fine print something that doubles the purchase price is not the behavior of a respectable business.


    Regards,

    ****** *********








    Business Response:

    On July 23, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *********, BBB Case Number ********. LivingSocial received the rejection of our July 22, 2014 response on July 23, 2014. **. ********* rejected LivingSocial’s response via the Better Business Bureau as he feels he had an unsatisfactory experience due to the placement of the Fine Print of the voucher.
    LivingSocial has reviewed **. *********’s request and apologizes for any inconvenience he has experienced thus far. All details regarding additional sales tax and shipping and handling fees are available in the Fine Print of the deal which is visible both prior to and following all purchases. Our records indicate that **. ********* was refunded to his method of payment, and as a courtesy, credited 5 LivingSocial Deal Bucks for his valued feedback. 
    We hope this resolves **. *********’s issue.
    Best Regards,
    *******

    8/3/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Long story, but I'll try and give the ******* ****** version. I purchased two coupons from Living Social. (1) house cleaning for $60, (2) clean windows for $60. I received the coupons and called the service and they demanded $40 more on each coupon. I contacted Living Social because this was NOT the product that I paid for. They refused to give me my money back. I notified the BBB of this issue. Someone sent me an application to join a class action suit against Living Social. Unfortunately, by the time I read the small print, I was too late. I kept contacting ******* ***** (the company that was suppose to perform the service) and now they are demanding $50/coupon. This is ridiculous! They said it was too far for them to come and wanted more money. I contacted *** (the owner) *********** and he wouldn't budge on the money, Twice he gave me two different people to "schedule" a time for the cleaning. Neither time did anyone come out!!! I'm done with this now and want my money back. This is NO fault of my own. I have scads of e-mails from Living Social/myself trying to resolve this and they won't give me my money back! They just took my money and ran! This was Living Social's Help Request #******** (ref: *************************.

    Desired Settlement: I want my money back and I'm done with this issue! I hope I don't have to take this to Small Clai** Court, but I will. This has gone on long enough!

    Business Response:

    On July 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****** *****, BBB Case Number ********. LivingSocial received the complaint on July 22, 2014. ** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased two vouchers for ******* ***** on July 24, 2012. **. ***** purchase one voucher for Three Hours of House Cleaning for $60 and one voucher for Window Cleaning For 12 Windows for $60. The total purchase was for $120. **. ***** claims the merchant, ******* ***** wanted an extra fee of $40 and this deal was not what was advertised. **. ***** is requesting a credit card refund. 
    LivingSocial has reviewed **. *****'s request and we apologize for any frustrations she may have experienced. **. ***** contacted us January 11, 2013 requesting a credit card refund because she didn't want to have her cleaning done in the middle of winter, however the vouchers were expiring on January 31, 2013. The consumer was outside of the refund policy for a credit card refund and LivingSocial offered an alternative resolution and offered **. ***** a Deal Buck refund. **. ***** declined the offer. LivingSocial has contacted ******* ***** and confirmed the merchant is still honoring LivingSocial vouchers. We hope that this resolves **. *****'s issue. 
    Best Regards, 
    *****

    8/2/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: The following is what a merchant called "***** ******" Located in Quebec, state on their front page of the web site, that there is a one year return policy. I have tried to sell these back but they are not genuine OME, they are compatible brands which no one wants, i.e. "*********.com", & "****** *******." When one calls "***** ******" no one answers the phone:###-###-#### When they reply via e-mail they are rude. Following their suggestions of what to buy that fits the printer I own, they will not take any responsibility. This could be because they are selling non-genuine OME items so their fit maybe bad for many printers. I have tried contacting Living Social they have not replied. Especially since they sold me a lemon of a product i.e one of their affiliates is selling items that do not fit printers because they are not genuine OME products. No one wants them for good reason, and returning them even though it says on the "***** ******" website that it could be sent back up to one year for a full refund, yet it has been only 2 months and they refuse to exchange it because i am sure they do not have genuine items that fit my printer. Select Toner's claims on their front website page: "REASONS WHY YOU SHOULD BUY FROM **************.COM 98% of Products stocked in OUR Canadian Warehouse. 1-year Money Back Guarantee. We guarantee your Safety and Privacy. Lowest Prices, Largest Selection, Best Value. 1 year Money back Guarantee. We stand behind our products and pay shipping on returns. Quality driven, we make sure the products we provide are manufactured under ISO 9001 Quality Standards. Professional Customer Service via Live Chat and Toll-Free. We are here to help

    Desired Settlement: I want to send them their items back for a full refund. the sooner the better. the items are safe and well cared for which is much more than how they are treating their customers.

    Business Response:

    On July 31, 2014 the Better Business Bureau received a complaint about LivingSocial from *** ****, BBB Case Number ********. LivingSocial received the complaint on August 1, 2014. *** **** sent a complaint via the Better Business Bureau regarding LivingSocial because she would like a credit card refund for her ***** ******ion voucher. 
    *** **** contacted LivingSocial directly on July 28, 2014 regarding her defective products. We reviewed *** ****’s request and apologized for the inconvenience. Because of *** ****’s specific situation, as a courtesy, LivingSocial has refunded *** **** in the form of LivingSocial Deal Bucks on July 31, 2014. No further compensation may be issued at this time. Inquiries regarding the quality of a product must be directed towards the merchant directly. 
    We hope that this resolves ****'s issue. 
    Best Regards, 
    Chelsea

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It is satisfactory.   However ***** ******ion owes me 20 dollars.  If one calls their number at ###-###-#### no one answers.  They are located in Quebec Montreal so their is not resources to get my money back. They sold us goods that no one wants ince they are not authentic toner cartridges, thus it is important that the public know that ***** ********** located at: **** ********* ******** Quebec, *** *** Canada is not only selling toners that are not usable they refuse to accept my returned items.  It sates it is up to 1 year to return the items and it has been 2 months.  

    Regards,

    *** ****

    8/1/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I made a couple of purchases through Living Social vouchers about a year ago. I received both products in a timely manner but I was not satisfied with them completely and, therefore, returned them to Living Social. The first product was called "***** ***" ******** Grill from ****** ****** which cost $19 and whose voucher was redeemed on 6/23/13. The second products was for ******** *** ******** that cost $25 and was redeemed on 7/17/13. For the grill, I was not pleased with its performance over an electric grill as opposed to one operated by gas. Regarding the lanterns, I was simply not happy with the colors. When I ordered the them, there was an option to buy them in all white or in mixed colors. My complaint with both products is that I returned them due to dissatisfaction and Living Social either did not receive the returns or did not fulfill my request to be credited. In addition, I would like to mention that Living Social is an online voucher company that offers discounts on services and goods. I understand that I am writing to BBB a year after the fact but I had tried to contact their customer service in writing but I could not provide proof of delivery since I did not purchase tracking for both products.

    Desired Settlement: I would like to be refunded Deal Bucks for the aforementioned grill and lanterns. Deal Bucks by Living Social is a form of store credit.

    Business Response: On July 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ***, BBB Case Number ********. LivingSocial received the complaint on July 16, 2014. **. *** sent a complaint via the Better Business Bureau regarding LivingSocial because she claimed two of her items have been returned to the merchant and she has not been given a credit for the amount of her vouchers. **. *** purchased the ******** Grill voucher on June 17, 2014 in the amount of $19. **. *** also purchased a voucher for the ******** *** Lanterns on June 25, 2013 in the amount of $25. **. *** reached out to LivingSocial regarding each voucher before November 25, 2013.   


    LivingSocial has researched **. ***'s request and recovered the following details. Regarding the ******** *** Lanterns, the consumer was credited in the amount of 25 Deal Bucks on December 6, 2014. Regarding the ******** Grill, the merchant ****** ****** did not receive the returned item from the consumer. As a courtesy, LivingSocial has provided credit to the consumer's account today in the amount of 19 Deal Bucks. 

    We hope that this resolves 
    **. ***'s issue. 
    Best Regards,
    *****

    7/29/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I have offered my services through Living Social on 2 occassions. On my more recent attempt to advertise with Living Social, I have been told they no longer promote sole proprietors. Through several emails regarding this issue, I was informed that Living Social had "back end" ways to circumvent the new rule and, since I had already been a merchant, my campaign was set to run 4/22/14. My campaign was pulled because I am a sole proprietor. Right this very minute, Living Social is running a campaign for a sole proprietor in the ******, NY area, and even advertising that this business is a sole proprietorship. I want to know why they are promoting some sole proprietors and not others.

    Desired Settlement: I would like to see a uniform application of the new policy of not promoting sole proprietors. Either they do, or they don't. Additionally, I want a definite written instrument outlining the policy and an explanation as to why the rule is not being applied without prejudice.

    Business Response:

    "On July 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *********, BBB Case Number ********. LivingSocial received the complaint on July 19 2014. ** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because she had a deal set up to run through LivingSocial, and it did not run due to ** ********* being a sole proprietor. We would like to apologize to ** ********* for the issues that she encountered working with LivingSocial. Our decision not to partner with ** ********* at the time in question was based on an internal policy that we have since changed. At this time, we are interested in pursuing a relationship with ** ********* and will reach out to the owner of the business directly to discuss this with her.
    We hope that this resolves ** *********'s issue. 
    Best Regards, 
    Anja P****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Living Social reached out to me via telephone and matter has been addressed.

    Regards,

    ***** *********

    7/28/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I called living social to have a refund placed back on my debit card. Living social advised me the only way it can be refunded is if it is placed back on my living social account. I purchased another product from living social, then requested the money be refunded back to my account. No one advised me that the "account" for living social meant their deal bucks. I thought "account" meant back to my debit card. They are now refusing to credit back my debit card for $70.00. They said there is a way to do it, but they don't have the capability.

    Desired Settlement: I would like the $70.00 placed back on my credit card.

    Business Response:

    On July 10, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ******, BBB Case Number ********. LivingSocial received the complaint on July 17, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she claims she was unaware that her requested refund on March 9, 2014 for ******** ******** ****** was processed back to her LivingSocial account in the form of Deal Bucks. **. ****** is now requesting a credit card refund for these vouchers.

    **. ****** contacted our Customer Service team on March 9, 2014 to request a refund of $70 for her ******** ******** ****** voucher due to scheduling conflicts. LivingSocial refund policy allows a refund back to the method of payment up to seven days from the date of purchase. The refund request was made outside of our seven day policy and it was verified that Serenity ******** ****** is open and honoring vouchers. A Deal Bucks refund offer was extended to **. ****** and she accepted this refund offer. **. ****** was educated on how to use these Deal Bucks towards her future purchases.

    Additionally, any purchase made using Deal Bucks are only able to be refunded back in the form of Deal Bucks to the LivingSocial account, since they are the method of payment. **. ****** purchased her second voucher with LivingSocial on March 27, 2014 using 70 Deal Bucks and $10 was charged to her credit card for ***** *******.  She requested a refund in the form of Deal Bucks using our automated system on July 2, 2014 due to scheduling conflicts, which was outside of our seven day refund policy. This refund was processed on July 4, 2014.  

    LivingSocial apologizes for any confusion with the method in which **. ******’s refund was processed and any inconvenience this has caused. However, since the refund was processed back to **. ******’s account in the form of Deal Bucks per LivingSocial’s refund policy and with her verbal acceptance of this refund offer, LivingSocial is not able to offer a credit card refund for either of these purchases.

    Best regards,

    *****

    7/18/2014 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: **** ******* was contracted for services via LivingSocial, Inc. Additional services were contracted between myself & *** at **** ******* via phone. LivingSocial, Inc. debited our checking account for the correct amount but **** debited TWICE for services performed ONCE!

    Desired Settlement: $54.44

    Business Response:

    On June 29, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ***** , BBB Case Number ********. LivingSocial received the complaint on July 3, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because of a deal for **** ******** being advertised by LivingSocial. **. ***** contracted services with *** from **** ******* and was charged twice by **** *******.

    We have reviewed **. *****’s request and apologize for any inconvenience she has experienced. We have investigated this claim and could not locate an account or purchase for **. *****. This purchase may have been made through Amazon Local as we run similar deals. As the charge to **. *****’s checking account was made by **** *******, this is a matter that **. ***** would need to speak to **** ******* directly. If **. ***** is able to provide any further information to locate the purchase or an account for **. *****, we will provide further assistance.

    7/14/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: To whom it may concern,Last month I booked a stay at the Historic ***** hotel in ******* ***** for the fathers day weekend. On Saturday,June 14th after 2hr drive I got to the lobby and I was told that unfortunatelly there was a glitch on the system and they were overbooked. But that, I could stay in the hotel next door. I explained that the reasons I booked at the ***** is because I had family needs that were perfectly suited by such hotel. They told me go check next door thats all we can do for you. I picked what was left of my dignity and my sad family and went next door just to find an old smelly cheap hotel. Unacceptable. I called living social and they did nothing to fix the problem. Even though I told them you had plenty of tme to call me. They just offered me a refund and a $100 in store credit to buy stuff from what I consider now the worst company ever to deal with.To me this is fraud and a clear bait and switch situatioin.

    Desired Settlement: I think I should be gratificated for waseting my time,for the embarassment and the emotional suffering caused to me and my family. For ruining a sacred fathers day vacation planned for months, cause of the nature of my job. I even lost job sales opportunities to do this, all for nothing.

    Business Response:

    On June 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ********, BBB Case Number ********. LivingSocial received the complaint on July 1, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because on May 21, 2014, **. ******** purchased a hotel stay for the Historic Resort on ******* ***** in the amount of $177.75. On June 14, 2014, **. ******** contacted LivingSocial and requested a refund because when he arrived at the hotel he was informed that they were overbooked.

    LivingSocial apologizes for the experience that **. ******** has received. Our records indicate that **. ******** was given a full refund in the amount of $177.75 to his credit card ending in ****. **. ******** was also given a complementary stay at another hotel due to the overbooking. In addition, we have also issued **. ******** 100 Deal Bucks to his LivingSocial account for the unfortunate experience that he received. We are unable to provide any additional compensation.


    We hope that this resolves **. ********'s issue.

    Best Regards,
    *******

    7/13/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Ordered some MFi Charging cords on livingsocial.com. They gave me codes to order from ***********.com. *********** has not responded to any of my emails. Livingsocial has given me fake routing #s to cover up their vendor. I have still not received any cords after 2 months and Livingsocial has yet to respond to me on where my product is.

    Desired Settlement: I would like to know where my order is and delivered. If they cant provide a product then id like my money back, not credit.

    Business Response:

    On June 11, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the complaint on June 14, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because on April 21, 2014, **. **** ordered five vouchers for ***********’s *****-Certified Lightning USB Cable totaling in the amount of $36, which he had not received

    We have reviewed **. ****’s request and we were able to verify that the items were delivered on June 11, 2014. Due to the delay in shipping, we have issued **. **** 15 courtesy Deal Bucks to use towards a future purchase with LivingSocial. These Deal Bucks are a form of LivingSocial credit and are good for one year to use towards another deal unless restricted in the Fine Print.

    We hope that this resolves **. ****'s issue.
    Best Regards,
    *******

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:


    Regards,

    ****** ****

    Your $15 credit doesn't make up for the $36 that I paid to buy these cables.   Your shipping information again was not verified correctly because almost a week later, I have not received a package from anyone but just received another fake shipping detail from them.  Being that they're from ******, I could've rode my bike up there and back and got my purchase faster and more secure. 

    1) why am I always given a fake tracking #?   Do you guys actually call and confirm this information or do you just ASSUME its correct AGAIN?
    2) why are you guys stalling and giving me Bucks credit for less than what I paid if the intention is to never deliver your goods?
    3) If you DON'T ever intend on delivering the product I ordered then I want a FULL REFUND. 

    ********************************************************************************

    **************************************************************************************








    Business Response:

    On June 17, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ****, BBB Case Number ********. LivingSocial received the rejection of our June 14, 2014, response on June 17, 2014. **. **** rejected LivingSocial's response via the Better Business Bureau because on April 21, 2014, **. **** purchased four vouchers for an *****-Certified Lightning USB Cable from *********** on our website, in the amount of $36. **. **** had contacted our customer service on May 28, 2014, and was given incorrect shipping information for his items. **. **** was given 15 courtesy Deal Bucks for this inconvenience.

    **. **** states that the 15 Deal Bucks credit does not make up for the $36 he had spent on the cables.
    LivingSocial greatly apologizes for the inconvenience that **. **** has had in receiving his items. We have reviewed the case, and we were able to get in contact with ***********, and have the items re-shipped out to **. ****. **. ****’s new tracking number is **********************, which is available on ************. **. **** should receive his item by the end of this week.
    We hope that this resolves **. ****'s issue.

    Best regards,
    *******

    7/11/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher on Living Social for *** ******** **** ******** located in *******. Before the voucher expired I called to set up an appointment. The phone number did not have a voicemail option and the business did not reply to two emails requesting to schedule an appointment. Living Socials only option was to give me credit for future voucher purchases rather than a refund. So I purchased two more vouchers for handy man services and chimney cleaning. I tried to use the the handyman voucher, was able to make the appointment but then the company called and said they were too busy. They had to subcontract out the work and I would now have to pay the new handyman cash for the work. I could get a refund from them later. When I called Living Social they pretty much said I had the option of canceling the current vouchers and starting over with a credit for more vouchers or I could pay as the handy man company has suggested. I want a refund of what I paid because although I followed all the rules they did not come through with what they promised for my purchase. Why would I want to continue to get more vouchers that aren't what they say they are and cost me time. I have taken days off from work with the expectation that someone was coming to do work and then they change at the last minute. I followed all the rules of the voucher, read the fine print, but Living Social refuses to do anything but keep the money I spent and continue to offer more vouchers. It is time consuming and wrong to have to call them and figure out what to do, to feel like I am being used by both Living Social and the companies I want to work with.

    Desired Settlement: Just refund my credit card and I will be happy. I don't want to spend anymore time looking through hundreds of vouchers I can't use hoping to find a way to spend $99.

    Business Response:

    On July 7, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ********, BBB Case Number ********. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher on May 3, 2014 for *** ******** **** ******* and she wasn’t able to get in touch with them to schedule an appointment. **. ******** requested a Deal Bucks refund on June 26, 2014 directly through her LivingSocial account, which was processed and credited to her account on June 28, 2014.

    On June 29, 2014, **. ******** purchased a voucher for ******* and was informed by ******* that they wouldn’t be able to perform the services on her voucher, so they would be contracting out the work, which would require **. ******** to pay the contracted company in cash. **. ******** contacted LivingSocial on July 7, 2014 to request a full credit card refund at this time.

    LivingSocial denied her request for a credit card refund because the voucher was purchased using the Deal Bucks credit on her account. It is LivingSocial’s policy to refund back to the method of payment, which is why **. ******** was only given the option for a refund in the form of Deal Bucks for this voucher.

    LivingSocial recognizes that **. ******** had an unfavorable experience with *** ******** **** *******, as well as *******, so we have made an exception by cancelling her ******* voucher and processing a full credit card refund of the $99 that was paid for her *** ******** **** ******* voucher back to her card ending in ****.

    We hope this resolves **. ********’s issue.

    Best regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    From: *** *********************
    Date: Thu, Jul 10, 2014 at 9:47 AM
    Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
    To: "info@mybbb.org" <info@mybbb.org>


    Hi: Thank you so much- I had asked the same thing (refund) 3 times to living social by phone and on ********! Thank you for making it happen!

     
    Regards,

    *** ********

    7/10/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: This is the second consecutive time I've had issues with LivingSocial. The last time was when one of their clients wouldn't return phone calls to schedule an appointment. A credit was issued for the $55 that was used to purchase this LivingSocial for a NYC Cruise. This is for a scheduled trip to NYC so only one date was available on my schedule. When the voucher was purchase with LivingSocial, I attempted to click the link provided on the voucher and it was invalid. Once I was able to do a search for the correct link, the only date I had available was no longer an option. I contacted ** in which they replied that it was a non refundable voucher. This is also listed on the voucher, along with the invalid link to the site. The mistake of LivingSocial of falsified information on the voucher had caused this transaction to be at the loss of the customer. Please help correct this error. Thank you, ******** ******

    Desired Settlement: Refund or Credit will be sufficient.

    Business Response:

    On June 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the complaint on July 3, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she is requesting a refund for a purchase made on June 9, 2014 in the amount of $49 for *************. **. ****** is requesting a refund for a non-refundable event because the redemption instructions she was provided with included a broken link to the merchant’s website. **. ****** needed to book reservations for August 7, 2014 as it was the only date that fit her schedule. Two weeks after she completed the purchase, she was able to locate the merchant’s website and was under the impression the August 7, 2014 date was sold out.

    We have reviewed **. ******’s request and apologize for any inconvenience she has experienced with this deal. LivingSocial escalated **. ******’s issue to our Merchant Services team to further investigate her concern. We have confirmed that the August 7, 2014 is not sold out at the moment. There is an issue with the dock that won’t be resolved until Monday, July 8, 2014, so it’s a possibility the merchant is not accepting bookings until then. As this request is outside of our policy, we are unable to refund **. ******’s purchase at this time.

    We hope that this resolves **. ******'s issue. 

    Best Regards, 

    *******

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    Attached is the correspondence between ************* and myself indicating they did not have any available on 8.7.14. There was no indication that there were any issues with the locations as suggestion in the response from LivingSocial. Further assistance directed me towards LivingSocial. A full refund/credit is still requested to rectify this situation as LivingSocial has not left a paying customer whole, for the second time consecutively.
    Per requested again by LivingSocial, I've checked again with the website and the only current date showing is 7.31.14. 


    Regards,

    ******** ******








    Business Response:

    On June 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ******, BBB Case Number ********. LivingSocial received the rejection of our July 7, 2014 response on July 8, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because she has received communication from ************* that her desired date of August 7, 2014 isn’t available to schedule. LivingSocial was able to review the email communication that **. ****** resent between herself and *************. After further review of this information, we have decided to process a full Deal Bucks refund back to **. ******’s LivingSocial account. LivingSocial apologizes for any inconvenience this situation has caused and would like to thank **. **** for providing this information for review.  

    We hope that this resolves **. ****’s issue.

    Best regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** ******

    7/9/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On 6/20/14 I placed an order with Living social to buy a $15 voucher to use towards the purchase of a Portable, Wireless Bluetooth Stereo Speaker sold through the vendor ****** **** (aka **********). After purchasing the voucher (Voucher #***********) I was instructed to visit the vendor’s website, pick out the product that I wanted and pay the shipping cost through the vendor, which I did. On 6/23/14 * ***** **** (aka **********) c/o ****** ******** debited 7.99 shipping from my **** and Living Social debited $15.00 that same day. On 6/27/14. I received the item. The packaging was damaged and crushed. The item was also damaged in the same area as the box. It was dented and scratched. The sound coming out of the speaker was low and muffled. The item is clearly broken and defective. I went to * ***** **** (aka **********) website, **************, and clicked on the “RETURNS” link and an error message popped up “There Was No 404 C** Page Configured or Found.” All the other links on the page worked. I called the number and left a message with my contact info. The number provided was a cell phone number and not an actual business. there was no recording. No one returned my call. Also on 6/27/14 I contacted Merchants Services at Living Social who informed me that I must contact the Vendor, return the item according to the vendors return policy, get a confirmation from the vendor that they received the item, then notify Living Social of the confirmation and my money will be refunded. I told them that I was unable to reach the vendor and since the vendors “RETURNS” link wouldn’t work on their website I had no idea what the vendors Return/Refund policy was. The customer service representative then called the number on the * ***** **** (aka **********) website and could not reach the vendor either and instructed me to email the company. On 6/27/14 as well I emailed * ***** **** (aka **********) c/o **. ****** ********. I outlined that the item was damaged and that I want to return it for a full refund of the the purchase price plus the shipping. I received a email from **. ******** asking what color product I ordered and offering to replace the product. I asked **. ******** if he was refusing to refund my money and he did not respond. There has been no further correspondence from * ***** **** (aka **********) On 7/1/14 I emailed Living Social to inform them that the vendor * ***** **** (aka **********) was being uncooperative and the email from Living Social has since gone unanswered. I would like for the * ***** **** (aka **********) c/o ****** ******** to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for Living Social to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately. Thank You, ********** *****

    Desired Settlement: I would like for the * ***** **** (aka **********) c/o ****** ******** to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for Living Social to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately.

    Business Response:

    On July 2, 2014, the Better Business Bureau received a complaint about LivingSocial from ********** *****, BBB Case Number ********. LivingSocial received the complaint on July 3, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because on June 20, 2014, **. ***** purchased a voucher on our website for * ***** **** for a Bluetooth stereo speaker, in the amount of $15. **. ***** also paid a $7.99 shipping fee directly to * ***** ****. **. ***** reached out to us on June 30, 2014, and stated that she received a damaged product and would like to return it to get a full refund for the voucher and for the shipping fee.

    LivingSocial apologizes for the damaged product that **. ***** received. Our records indicate that **. ***** has been issued a refund in the amount of $15 to her credit card ending in 5952 for the full amount of the voucher. We have also issued **. ***** 10 courtesy Deal Bucks to her LivingSocial account for the inconvenience. These Deal Bucks will remain active for one year and apply to most LivingSocial purchases, unless otherwise stated in the fine print. We understand that **. ***** would like the $7.99 shipping fee refunded to her credit card, but as we are not the ones who received the payment for the shipping fee we’re unable to provide a credit card refund for the shipping charge.

    We hope that this resolves **. *****'s issue.

    Best Regards,
    *******. 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:Living Social has submitted this information to the BBB for purposes of appearing to have resolved the situation, but it is simply not true.

    As of today 7/7/2014 I have not received the $15.00 
    refund, nor has Living Social notified me of any such refund. My Living Social Account has been disabled by Living Social as retribution after I made this complaint to the Better Business Bureau, therefore there are no Bill Bucks either.

    Regards,

    ********** *****








    Business Response:

    On July 2, 2014, the Better Business Bureau received a complaint about LivingSocial from ********** *****, BBB Case Number ********. LivingSocial received the rejection of our July 3, 2014 response on July 7, 2014. **. ***** rejected LivingSocial's response via the Better Business Bureau because she feels the refund and Deal Bucks credit have not been issued as we previously confirmed.

    LivingSocial is sorry for any confusion regarding **. *****’s refund for the damaged Bluetooth Stereo Speaker she received. On July 3, 2014, we issued a refund in the amount of $15 to her credit card ending in 5952. All refunds take three to five business days to settle. **. ***** should expect to see this refund accurately reflected on her bank statement this week. If **. ***** needs further confirmation of the refund, we suggest she reach out to her financial institution with the following transaction ID: *******.

    In addition, we are able to confirm that 10 courtesy Deal Bucks were added to **. *****’s account on July 3, 2014. The account linked to her **************** email address is active, and she has the capability to access it, as well as apply the Deal Bucks to future purchases. These Deal Bucks will remain active for one year and apply to most LivingSocial purchases, unless otherwise stated in the fine print.


    We hope that this resolves **. *****'s issue. 


    Best regards, 
    ******

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    After informing the Better Business Bureau that the settlement that Living Social offered me had not been recieved, Living Social applied the $15 refund and $10 Deal Bucks to my account. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********** *****

    7/9/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order (#********) for an offer through *** ** ***** on 03/19/2014 07:37:39 never received the item ordered from *** ** ***** or the vendor *** *** ****. I sent an email to ************************** (which I got off the website) to indicate my color preference and received a reply from ****** that "we will process and send it out." I suspect fraud as the website listed on *** ** ***** for the vendor (*** *** ****) is not operable and I have also made several phone call attempts to including leaving voice messages at the phone number listed in the offer from with no response. On June 24, 2014, I sent an email to *** ** ***** requesting a refund of $66.95 and received a reply requesting my address then a response that read "We have sent your request along to the appropriate department and will let you know as soon as we have further information." I called today to follow up and per ***** there was no update and he would submit another request to the appropriate department and I could call back to follow up. I requested the company address and ***** stated that there was no such address and he could not give me his personal address. *** *** **** **** Customer Support: ###-###-#### Website: **************************

    Desired Settlement: I would like my money back.

    Business Response:

    On July 3, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******** *****, BBB Case Number ********. LivingSocial received the complaint on July 7, 2014. ***. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because ***. ***** claims she had not received her product from *** *** ****.

    We have reviewed ***. *****’s request and find that this purchase was not made through LivingSocial, but through *** ** *****. LivingSocial is not affiliated to *** ** ***** or *** *** ****. We hope that ***. ***** is able to have her issue resolved by contacting the mentioned merchants.

    Best Regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as the entities are not affiliated and I will file another complaint against the appropriate entity. My sincerest apologies and I appreciate your assistance in this matter.

    Regards,

    ****** ******** *****

    7/8/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a service from them for a deal from ******** ***** Cleaning Services. When calling the company they do not answer the phone at any time of the day and there's no messaging system. When contacting LivingSocial about the problem and asking for a refund they were simply stating the companies number changed but it's the number I've been calling. Now Living Social doesn't even acknowledge my support requests or return my emails. I think this is wrong that they are not refunding the money or making good on the deal.

    Desired Settlement: Get my money back.

    Business Response:

    On July 2, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on July 3, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher for ******** ***** Cleaning Services on February 20, 2014 for $39 and has not been able to contact the company to schedule an appointment. **. ****** contacted LivingSocial via email on June 19, 2014 and was sent a response on June 20, 2014, which confirmed that ******** ***** Cleaning Services was able to be contacted at the number listed on the voucher. LivingSocial received a response from **. ****** on June 30, 2014 to inform us that he still wasn’t able to get in touch with this company. After further investigation, we were able to confirm **. ******’s difficulty reaching the merchant, so we have processed a full credit card refund of $39 to **. ******’s card ending in ****.

    We hope this resolves **. ******’s issue.

    Best regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

    6/30/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher for 6 ****** treatments for the **** *** **** ***** (voucher # *************, exp 20Jul2014). I used these exactly as stated and followed all directions. I had two different people place me under the laser with two different approaches. One woman would have the laser targeted on my underware and the other would have me roll my underware down to allow the laser to make contact with my skin. This woman did my last appointment (visit 6). I asked about this and she said it would not work through clothes. They took measurements before my first treatment, but did not even bother to take the measurements on my last visit. I only know the service did not work because my clothes were fitting exactly the same after all six treatments. I contacted living social about this issue and they said I would have to contact the business to get a resolution. The problem is that the business has not even redeemed the voucher, so I believe they know they did not provide me with appropriate service and did not redeem it. Since the business is not redeeming, I believe I should receive a refund due to having inferior services from this business.

    Desired Settlement: I would like a refund of this voucher due to inferior product and service that did not produce any results.

    Business Response:

    On June 13, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number ********. LivingSocial received the complaint on June 14, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she would like a refund processed on her March 9, 2014, $200 purchase, for a deal offered by the merchant **** * **** *****. **. ******** requests this refund because she is unsatisfied with the results of the services provided by **** * **** *****.

    We have reviewed **. ********’s request and apologize for any inconvenience she has experienced with this deal. As a result of the services having been provided by **** * **** ***** as detailed on the voucher that **. ******** purchased, we are unable to process a refund on this purchase. Any dissatisfaction with the results of the services provided would have to be addressed directly with **** * **** *****. 

    We hope that this resolves **. ********'s issue. 
    Best Regards, 
    *****

    Consumer Response: The company has not even redeemed the voucher though, so how would they remedy this situation. The services were done in early April, so in my opinion the **** *** **** ***** is not going to redeem it, therefore making it a living social issue. Since it has not been redeemed, I feel living social should be able to compensate me for this deal.

    Business Response:

    On June 13, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number ********. LivingSocial received the rejection of our June 16, 2014 response on June 18, 2014. **. ******** rejected LivingSocial's response via the Better Business Bureau because she would like a refund for a purchase made on March 9, 2014 for **** * **** *****.
    LivingSocial has reviewed **. ********'s request for a credit card refund. LivingSocial's refund policy allows for refunds within 7 days of purchase unless the voucher has been redeemed, associated with a scheduled appointment, or services have been proven rendered. **. ********'s request was made after services had been rendered. Additionally, LivingSocial has not received any further complaints regarding this merchant. Since **. ********'s refund request was made outside of policy, we're unable to provide a credit card refund. Inquiries regarding the quality of service must be directed towards the merchant.
    We hope that this resolves **. ********'s issue. 
    Best regards, 
    *******

    6/29/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Already resolved the issue, this company is failing to provide a refund it promised in a prior complaint based on the fact that I am not using the same email address as before despite me identifying myself and providing a current email address. They promised a refund, I accepted it as adequate to resolve the issue, now they are engaged in a petty "I wont talk to you because you are not using the same address" and "I need to protect your account information" obfuscation instead of issuing the promised refund

    Desired Settlement: If they refuse to believe it is me despite providing all the needed identification done via this complaint process then they should mail a check to my last known address which has not changed and stop pursuing the need for a different specific email address to be used in the header of correspondence with them before they will address the obvious issue - failure to provide the promised refund.

    Business Response:

    On June 12, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on June 14, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because a refund for her *** **** Landscaping purchase has not yet been processed.

    We’re sorry for the inconvenience of this delay. As of June 12, 2014, we have been awaiting a reply from **. ******* to provide information that is needed to process her refund.

    We hope that this resolves **. ******* 's issue.
    Best
    Regards,
    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years ago. They calim it is not me, they say they will only correspond with me and that it cannot be me from this email address.  They ask for no info only that I write from the other email address.  I did not have access to that for some time and could not use it.  

    I dont know what kind of secure information they believe they are protecting but what they are doing is delaying and avoiding the outcome they agreed to already which was a refund.  This appears to have nothing to do with actually making a customer satisfied and instead proving they can make me go to great lengths to follow some kind of useless internal policy instead of just closing this case. 
    They have had my name and my address since day 1, and could have sent me a refund anytime they pleased.  In case they feel they are missing my contact info it was provided ON THE ORIGINAL COMPLAINT they settled, and on this one as well.  I want them to stop asking me to do silly things and just send me my refund.   

    Regards,

    ***** *******








    Business Response:

    On June 12, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB case number ********. LivingSocial received the rejection on June 17, 2014. **. ******* rejected LivingSocial's response via the Better Business Bureau because no service was received and the refund was not granted. 

    We have reviewed **. *******'s request and apologize for any inconvenience she has experienced with this deal. LivingSocial further investigated **. *******'s claim and were able reach out to *** **** Landscaping. **. ******* had requested to have garbage hauled out, which is a restriction in the use of the voucher. LivingSocial was able to verify that no services were provided by *** **** Landscaping.

    In conclusion, LivingSocial had processed an out of policy refund on May 9, 2014 to **. *******'s card ending in ****, which was returned to us by the financial institution. We then reached out to **. ******* via email on June 12, 2014, asking her to update her credit card information so we can process the refund for her. In addition, LivingSocial has provided 35 Deal Bucks towards **. *******'s account as our apology for the frustration and any disappointment this may have caused. If **. ******* is able to contact us and provide us with another credit card number, we will be able to process the refund.  

    We hope that this resolves **. *******'s issue. 

    Best regards,

    *******

    6/27/2014 Guarantee/Warranty Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: The seller claims that they verify all parties that sell via their online marketplace. However I find that to be false as the party, ******** in which I purchased a "deal" for from living social has a history or bad business practices via BBB.org and ripoff report, and those inquires can be found by simply googling "******** contact number". I was mislead to believe that they have verified all merchants on their site in which "deals"/coupons they sell. I am very disturbed by reading dotzilla's history with the BBB and only to find Living Social accepted to participate in a promotion with them. I understand all purchases are made via third party and I am essentially only buying a coupon from living social for the third party product/company/service. However they did not verify that the seller was credible by any means and they have a large promise written on the page in which i bought this that read "purchase with confidence". I now lack all confidence due to their poor business practices, and failure to refund my cash to me, instead I received a store credit for a company that I do not trust at all anymore. What if the company would have stolen my credit card number? I could have lost a lot more than just my current capital but they could have racked up a debt that I could not afford to pay off. This is unjust business practices with misleading information displayed of their website.

    Desired Settlement: I would like living social to place a correct formal policy that verifies all merchants they do business with. Money can't change how I appear to my niece and its situations like this that betray people and steer me away for life. I would also like my store credit to become a cash refund, ASAP.

    Business Response:

    On June 11, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ****, BBB Case Number ********. LivingSocial received the complaint on June 14, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased two vouchers from ******* for a ********* Shower Speaker, one which was purchased on May 22, 2014, and the other one which was purchased on May 23, 2014, totaling in the amount of $23 and 9 Deal Bucks **. **** redeemed both vouchers but never received the items. **. **** also stated that LivingSocial needs to verify all merchants they do business with.

    LivingSocial does apologize that **. **** hasn’t received these items. We have reviewed **. ****’s account and we were able to verify that **. **** was refunded $23 to his credit card ending in **** and 9 Deal Bucks back to his LivingSocial account to cover his original forms of payment used towards the purchase. **. **** was also given 15 courtesy Deal Bucks on his LivingSocial account for his feedback and given another 15 courtesy Deal Bucks for the issues with the shipment.

    We hope that this resolves **. ****'s issue.
    Best Regards,
    *******

    6/21/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Place an order for Car Safety Video Recorder and Camera with Night Vision, 6 Apr 2014 and to be ship to my daughter's address in *** *******, TX. I went on vacation to *** *******, TX for two weeks and my order did not arrive yet and I contact The Living Social Team, 4/21/14 and they told me my order is coming from China. On 4/24/14 I contacted the Living Social Team and they say sorry for the inconvenient and they refunded my $35 to my Living Social account on 28 April 2014 and I can use it for something else to order online and still I'm getting my order when they arrive to USA port. I returned from my two weeks vacation 2 May 2014, around the 22nd of May 2014, my daughter called me and telling me that they received a package but it's on her husband name and I told her that is his order, because my order is to ship to her name and address. Then yesterday 6 June 2014, I called again The Living Social Team and asking them where is my Car Safety Recorder and Camera Video with Night Vision that I ordered last 6 April 2014 and exactly two months today and still my order did not arrive yet at my daughter's address and again another sorry word I got from the team. I'm so upset already I told *** **** and could you please tell me where's my order as of this time?, and she check their system and she told me they are still at port of *** *********, CA. So, what she did she told me that she will refund my $35 again but it will be credited back to my ** account, just to make me happy I guess and she said it should take 3 working days my $35 in my ** account, also she said I should contact my ** account to get refunded for the shipping cost of $12.95, if I did not get my order at all! I told her their company rating I will give it one rating as POOR!

    Desired Settlement: Customer is alway right, but the Company Living Social should compensate the waiting and frustration for an item order online! They refunded the money to me but that's in-material and I want my order now, not next week, months, or years! I will not share to Facebook or recommend these company to anyone else! POOR, POOR, POOR Rating!

    Business Response:

    On June 7, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number ********. LivingSocial received the complaint on June 14, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because on April 6, 2014, **. ******* purchased a voucher for YourDealsFriend, for a Car Safety Video Recorder & Camera for $35, but never received the item. We have reviewed **. *******’s request and were able to verify that he contacted us on June 6, 2014, and was refunded $35 to his credit card ending in 5430 and given 35 courtesy Deal Bucks to use towards another LivingSocial deal due to the fact his order had not been received.

    We hope that this resolves **. *******'s issue.
    Best Regards,
    *******

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: On 6 June 2014, I was promised by *** **** that they will refund my original purchase price of $35 back to my credit card account and should be posted within 3 days, which to this day 6/18/14 has not happen!


    Regards,

    ******* *******








    Business Response:

    On June 7, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number ********. LivingSocial received the rejection of the June 14, 2014 response on June 19, 2014. **. ******* rejected LivingSocial’s response via the Better Business Bureau because **. ******* requested a refund for purchase made on April 6, 2014 for Car Safety Video Recorder & Camera for $35, due to non-receipt of item.

    We have reviewed **. *******’s request and apologize for any inconvenience he has experience with this deal. LivingSocial processed a full refund in the amount of $35 to **. *******’s card ending in 5430 on June 6, 2014. In addition, was provided with 35 Deal Bucks as our apology for the incident.

    We hope that this resolves **. *******’s concern.

    Best Regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

    6/18/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: In my opinion, Living Social is practicing deceptive advertising. I purchased a cleaning service but was not able to schedule a time with the company within a reasonable amount of time. I asked for a refund from Living Social and was given Deal Bucks toward another Living Social service. When I attempted to schedule another cleaning service, I was told by the company that I was out of range of service, even though I had entered in my zip code within Living Social to ensure my address was in range. I contacted Living Social to request a refund to my credit card so that I could book a cleaning service elsewhere and was told that I could only be given Deal Bucks. I am unable to find a cleaning service on Living Social and will be forced to purchase a service that I don't want or need. I feel as though this is a bate and switch scheme.

    Business Response:

    On June 13, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *******; BBB Case Number ********. LivingSocial received the complaint on June 14, 2015. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for MCM Cleaning Service for $99 on February 23, 2014, but was not able to schedule an appointment with them, within a reasonable amount of time. **. ******* then requested a refund on June 10, 2014, and was issued a refund in 99 LivingSocial Deal Bucks to use towards another service. **. ******* then purchased a voucher for *** **** ***** on June 12, 2014, using 58 of the Deal Bucks that were on her account. **. ******* was then unable to schedule with this merchant because they did not service her area even though she had checked on LivingSocial’s website and was told that her zip code was serviceable. **. ******* has now requested a full refund for $99 to her credit card due to the fact that she cannot find a reliable cleaning service on the website and does not want to use the Deal Bucks towards anything else.

    LivingSocial recognizes the experience that **. ******* has had, and as a courtesy we have issued a refund in the amount of $99 to her credit card ending in **** for the inconvenience.  

    We hope that this resolves **. *******'s issue.
    Best Regards,
    *******

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    **** *******

    6/17/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased 2 deals and never used them. I tried 3 times to find one place to no avail. The other never called me for an appointment despite many attempts. Instead of refunding my money, they are holding it hostage as deal bucks. I am not happy with the company and don't want to spend any money with them anymore.

    Desired Settlement: I just want my money back, Please and Thank You

    Business Response:

    On June 12, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******** *****, BBB Case Number ********. LivingSocial received the complaint on May 14, 2014. ***. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased two vouchers on March 8, 2014 for * *** *** ******** in the amount of $89 and for **** ** **** *** at ******** in the amount of $45.  ***. ***** opted for a self-serve refund in Deal Bucks, because ***. ***** was unable to schedule with the merchants.

    We have reviewed ***. *****’s request and apologize for any inconvenience she has experienced with these deals. Our refund policy for these purchases allowed for seven days from the time of purchase for ***. ***** to request a refund. LivingSocial processed a refund for the total amount of $134 to ***. *****’s ****** account.

    We hope that this resolves ***. *****’s issue.

    Best regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I apologize as I was not able to figure out how to update this complaint before. Indeed, I spoke to a nice gentleman named Michael, whom took care of my needs and refunded the money. I appreciate your help in this matter.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *****

    6/13/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: When I purchased a pair of princess cut earrings for $19.86, they arrived with the posts bent on the verge of breaking and was very poor quality as opposed to the beautiful photo. When I contacted Living Social, they reminded me in a rude way that this purchase was a "FINAL SALE". How can a reputable merchant send a broken item and refuse a refund in a rude tone when I disputed the charge on my credit card?

    Desired Settlement: refund of $19.86

    Business Response:

    On May 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSocial received the complaint on May 30, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she submitted a request for a refund for her purchase of Sterling Silver & Cubic Zirconia Drop Earrings purchased on January 31, 2014 for $19.86 that was denied. **. ****** claims that the item was damaged upon receipt and that she contacted LivingSocial about the damaged item.

    We sincerely apologize for the inconvenience this situation has caused for **. ******. We have reviewed all three of **. ******’s accounts and were able to find one request made to LivingSocial regarding this purchase on February 7, 2014. This request was to cancel the order with no explanation as to why the cancellation was being requested. On February 7, 2014, **. ******’s cancellation request was denied because it was outside of our cancellation policy. Upon review of the original offer, it was found that the Fine Print states, “THIS ITEM IS FINAL SALE AND NOT ELIGIBLE FOR RETURN.” We were not able to locate any additional contacts made to LivingSocial by **. ****** in regards to this purchase. LivingSocial was not made aware of the damaged item at any time prior to this complaint being submitted to the Better Business Bureau.

    Additionally, the return policy for damaged items is made available on the original offer page, and states “You must return broken or defective items within the 14-day return period.

    At this time, it has been determined that LivingSocial is not able to offer a refund for this item because the request is outside of our refund policy and the damaged item was not returned to LivingSocial within the required time frame. 

    Best Regards,

    *****

    6/13/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I bought a deal through Living Social that I paid $320 for. The contact provided that even if I did not continue with the deal offered (2 nights at **** *** during a specific time period), that I would be entitled to the full value of what I paid toward a stay at **** ***. I requested to use that value of $320 toward a stay and was told that I could only use it on weekdays,which is not a condition in the contact. Essentially, the merchant is changing the terms of the contract such that I would not be able to use it on days that I would like. These are the EXACT TERMS: "The Fine Print Must book by 5/15/12 • Entire value must be used in a single visit • Limit one per purchaser, up to five additional as gifts • Reservations required and subject to availability • Merchant cancellation/re-scheduling policy of 10 days applies; voucher subject to forfeiture and a $15 processing fee, per room, is charged with the cancellation of any reservation • Vouchers include daily breakfast for two, two wine tasting vouchers to 12 select **** wine tasting rooms, afternoon appetizers, evening desserts, port, and sherry, and complimentary parking and Wi-Fi • Limit one voucher per reservation • Not valid on existing reservations • Based upon double occupancy • Taxes/Resort fees not included; 14% taxes payable upon check-in. • Blackout dates 4/20-4/21, 5/24-5/27 Except where noted in the Fine Print: Cannot be combined with any other offer or promotion Tax and gratuity are not included PAID VALUE ($320.00) DOES NOT EXPIRE PROMOTIONAL VALUE ($320.00) EXPIRES: 06/20/2012" As you can see, there was no restriction that it had to be a weekday, and the paid value "DOES NOT EXPIRE." I contacted Living Social for assistance but was told my Living Social that they would not be refunding my money and that I would have to contact the merchant to get the reservation, even if that meant I was only allowed to use my value on weekdays- which again, is not part of the contract. This is illegal. I was tricked into buying this deal, both Living Social and **** *** took my money, and now they are not honoring the contract.

    Desired Settlement: I want a Refund of the Cash I paid- $320, plus interest, plus compensation for the time I had to expend on this matter, as well as a penalty for the fraud. This is wrong- businesses and corporation should not be doing this to consumers!

    Business Response:

    On May 27, 2014, the Better Business Bureau received a complaint about LivingSocial from ** *****, BBB Case Number ********. LivingSocial received the complaint on May 30, 2014. *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because The **** *** placed limitations on the use of the paid value of her expired voucher by not allowing her to book for a weekend date. *** ***** purchased a voucher for The **** *** on February 20, 2012 for $320.00. The promotional value of this voucher expired as of June 20, 2012.  

    On May 30, 2014, LivingSocial reached out to The **** *** and resolved the scheduling concerns. The **** *** agreed to allow *** ***** to use the paid value of her voucher towards a weekend reservation. In addition to resolving the scheduling concerns, we have also credited *** ***** with 40 Deal Bucks as a courtesy for the trouble experienced with The **** ***.

    We hope that this resolves *** *****’s issue.

    Best Regards,

    *****  

    6/7/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Living Social has sold me vouchers for eight canvas prints by ******* (www.*******.com) on 21 January 2014, but the vouchers were not honored or processed by the ******* website. I have made numerous attempts to upload my photos for the canvas prints, but was only able to upload five photos, due to technical glitches on the company website, which were unresolved, despite repeated attempts to address the issue with ******* customer support. In light of the 30 April, 2014 expiration date on my vouchers, I attempted to order canvas prints for the five photos I was able to upload. Unfortunately, the website did not accept my vouchers and my order was not processed. ******* customer service was also unavailable to address this matter. I subsequently wrote to Living Social customer support to alert them of the issues I was experiencing with this company and request a full refund, since the vouchers they had sold me were not honored prior to their expiration (LivingSocial Help Request #********?). Unfortunately, Living Social refused to issue a refund, citing that by the time they had responded to my inquiry, the vouchers had expired.

    Desired Settlement: I request a full refund of $154.00, in light of the fact that the vouchers I had purchased from Living Social were not honored before the expiration date. I also believe compensation for this inconvenience in the form of Living Social credit would be appropriate.

    Business Response:

    On May 6 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number *********. LivingSocial received the complaint on May 7, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased eight vouchers on January 20, 2014 for canvas prints from *******. **. ******* claims he was experiencing technical glitches on the merchant’s website, which delayed the redemption of his vouchers. On April 30, 2014, **. ******* attempted to complete his order for five of the eight prints, but the vouchers weren’t accepted during the checkout process. He contacted ******* customer services and claims that they were unavailable to address the issue. **. ******* then contacted LivingSocial to request a full refund, which was denied due to the expiration of the vouchers.

    We have reviewed **. *******’s complaint and apologize that we’re unable to fulfill his request. We have confirmed that **. *******’s first contact with LivingSocial to advise us of the trouble he was experiencing redeeming his vouchers was on May 4, 2014, which was four days past the expiration date of April 30, 2014. **. *******’s request was denied at this time due to the expiration of the voucher and he was advised of the paid value of his eight vouchers. LivingSocial’s refund policy allows for refunds to be processed, in the form of Deal Bucks, through the date of expiration. A refund is no longer available after the voucher is expired.  

    We have confirmed with ******* that they will honor expired LivingSocial vouchers for the full promotional value, but request that consumers contact their customer service department directly after all photos have been loaded into their system so they can manually apply the voucher discount to their order.

    We hope that this resolves **. *******’s issue.

    Best Regards, 

    ***** 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    The original terms of my Living Social purchase have not been honored. Living Social's continued failure to rectify this matter and its repeated denial of responsibility for failing to provide the services that I had paid for constitute a breach of contract. As such, I cannot accept Living Social's response to my complaint and must reiterate my original request for compensation for the full amount of my purchase. This would be the only reasonable and acceptable solution to this complaint.

    Regards,

    ***** *******








    Business Response: On May 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the rejection of our May 18, 2014 response on May 20, 2014. **. ***** ******* rejected LivingSocial's response via the Better Business Bureau because we had not provided a refund on an expired voucher. Furthermore, we have confirmed the merchant's ability to honor the expired voucher for its paid value up to five years after the original purchase date.

    5/31/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I bought one of their deals, when I tried to use it I was told they couldn't help me, but come back on another day. I came back but hte offer had expired. I tried to use the funds, but they expected me to spend an additional 250. I said no, when I contacted Living Social I was told "Hi *****, We appreciate your loyalty and thank you for contacting us with your concerns. We're sorry your deal for *********** ******* didn't work out for you, and we understand you'd like your voucher to be refunded. We're unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $39, take a quick peek at this article: What happens if my deal is expired? You can also get more information on our refund policy here: Can I get a refund? If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! **** | Consumer Services Representative | LivingSocial | help.livingsocial.com " So when I asked if I was just going to be out my $40, I was ignored. I am very upset. I cannot believe it is acceptable to take my money and ignore me when I request help

    Desired Settlement: I

    Business Response:

    On May 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ****-****, BBB Case Number 10043644. LivingSocial received the complaint on May 18, 2014. ***. ****-**** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher on September 13, 2013 for $39 and has since had trouble scheduling for an appointment with *********** *******. 
    LivingSocial apologizes for the experience that ***. ****-**** had with this voucher. Our refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. A credit was processed outside of this refund policy as a courtesy to ***. ****-****. The credit was processed on May 11, 2014 to ***. ****-**** in the amount of 39 Deal Bucks.
    We hope that this resolves ***. ****-****’s issue.
    Best regards, 
    *****

    5/31/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased an item from Living Social that was defective, cheaply made, and obviously had terribly written instructions from China. The merchant would not respond when I asked how to return it. I contacted Living Social and they have not responded since 5/6

    Desired Settlement: Refund

    Business Response:

    On May 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ****, BBB Case Number ********. LivingSocial received the complaint on May 18, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher on April 13, 2014 for $12 and has since had trouble receiving the item.
    LivingSocial apologizes for the experience that **. **** had with this voucher. After escalating to our Merchant Services team, we have confirmed and determined to process a refund for **. ****. The refund was processed in full on May 8, 2014 to **. ****’s ****** account in the amount of $12. This credit would post within three to five business days.
    We hope that this resolves **. ****’s issue.
    Best regards, 
    *****

    5/29/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I attempted to resolve the issue first with LivingSocial but they have been uncooperative, argumentative, and unreasonable. I purchased a two nights stay at an inn back in early March, 2014 from LivingSocial for my wife and made reservations for Mother's Day more than two months in advance. However, when we arrived there we were turned away by the innkeeper because we had our 3 month old daughter with us (this was my wife's first Mother's Day, mind you). We were not informed that this was an "adults only" inn by LivingSocial via their terms and descriptions page, nor by the inn's website, and not by the innkeeper when we made a reservation in March. The deal had specified two people but we were not turned away because of a third person as our daughter is too young to count as a guest and we had stayed at two different inns nearby without any issue arising. The innkeeper stated explicitly that we were not being turned away because of an extra person but because that person was a child (baby in our case). Because our daughter is only 3 months old, she is still breastfeeding and must be with her mother at all times. Because we could not use this service which we purchased for $170, I requested a full refund from LivingSocial and they responded by fighting me tooth and nail and not returning a cent. Furthermore, they admitted that both they and the inn omitted a key condition of the deal which resulted in us being turned away, namely that the inn strictly forbid the presence of any and all children (including nursing babies). LivingSocial's customer service has insulted me and continually disregarded my reasonable request, even when referred higher up their corporate ladder. Therefore, I am opening this claim against them.

    Desired Settlement: I request a full refund of $170, an amount that is precisely what I paid them for a service that was not rendered to me.

    Business Response:

    On May 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******* ******, BBB Case Number ********. LivingSocial received the complaint on May 18, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher on March 5, 2014 for ******* **** ***** in the amount of $170 and was unable to use the voucher at the location due to restrictions described under ******* **** *****’s policy. Their policy state, “Our rooms accommodate two non-smoking, pet-less, fun-loving, hearty eating adults.”
    In the attempt to ensure that **. ****** was able to have a place to stay, the ******* **** ***** made a reservation for **. ****** to stay at the ****** Inn for one night. ******* **** ***** paid $133.68 for this one night stay out of courtesy. In respect, **. ****** was provided with 37 Deal Bucks towards his LivingSocial account.
    We have reviewed **. ******’s request and apologize for any inconvenience he has experienced with this deal. Our refund policy for this purchase allowed for 30 days from the time of purchase for **. ****** to request a refund. As this request is outside of our policy, and the voucher is forfeited in the attempt to use outside of previous agreement specified on the merchant’s website, we are unable to refund **. ******’s purchase.
    Best regards, 
    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I have responded to one of the LivingSocial customer service supervisors directly. Here is my message below in full.
    Thank you for taking the time to respond to me and look into this matter fully. First, I appreciate the gesture of the $37 LivingSocial bucks and the gesture, out of the owner's own pockets, for the one night's stay at the ****** inn. However, these are not equivalent to the worth of the deal ($300) which I purchased from you and was made null and void simply because my wife is a breastfeeding mother on MOTHER's DAY. Clearly both ******* **** ***** and LivingSocial failed to identify the inn as having a strict no child/baby policy which resulted in us being turned away at the very last minute and only after driving hundreds of miles. ******* **** ***** did their best to make up for this error but your company has given me nothing but grief until the matter was handed over to you. Therefore, on principle and returning to my original argument, I reject the $37 in deal bucks and demand a full refund of $170 followed by a termination of my membership from LivingSocial. In return, I will not share this negative experience on any company review sites and will withdraw my complaint with the Better Business Bureau. 
    Regards,
    ***** ******
    Also, I would add their return policy is not applicable in this case because of the nature of the deal and having to reserve a room at the inn two or more months in advance. The 30 day policy makes no sense since ******* **** ***** accepted my reservation in early March and then cancelled the deal on my family because of my nursing daughter on Mother's Day, May 11 without specifying any such no child policy which would have caused me to NOT buy the deal in the first place and thus avoid all this grief and harassment.










    Business Response: On May 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number ********. LivingSocial received the complaint on May 27, 2014. **. ***** ****** sent a complaint via the Better Business Bureau regarding LivingSocial because of a refund not awarded to the consumer after the voucher purchase made on March 5, 2014 for $189. The experience with the ******* **** ***** had not accommodated children upon the arrival of the consumers hotel reservation May 11, 2014.


    LivingSocial has compared ** ******'s request with the policies of use listed on The ******* **** *****'s website and the Fine Print of the deal itself. The ******* **** *****'s policy informs all consumers that their rooms accommodate two adults. The Fine Print of the deal as listed on the LivingSocial website outlines that the voucher is valid for two guests as well. The consumer purchased a voucher for the ******* **** ***** with deal title 'Two-Night Stay For Two In A Deluxe Room, Sundays Through Thursdays'. Both the deal's Fine Print and the merchant's website are available for review prior to and following the consumer purchase. The consumer arrived to their reservation on May 11th in a party of two adults and one child. Since **. ******'s party size did not comply with the policies of The ******* **** ***** or the Fine Print of the LivingSocial deal, the consumer's voucher is subject to forfeiture and unavailable for a refund. As a courtesy, The ******* **** ***** paid for **. ****** and his family to stay at another location that could accommodate his family. In addition, LivingSocial has issued 37 courtesy Deal Bucks to **. ******'s account.

    We hope this resolves **. ******'s issue.

    Best regards,

    ***** **
    LivingSocial Consumer Services

    Consumer Response: Better Business Bureau:

    I have reviewed the response made by LivingSocial and believe they continue to miss the point of my complaint. My wife and I have a breastfeeding baby who was only 3 months old at the time and CANNOT be separated from her. We have made other reservations for TWO ADULTS at other inns and our baby has NOT counted as an additional guest. Therefore, we did not violate the terms of the agreement. We were sent away solely because of the no-child policy which was NOT explained by either ******* **** ***** or LivingSocial. Period, end of story.  I will use the next-to-worthless deal bucks since that is all I can get back of my money and never do business again with LivingSocial and highly recommend this action to everyone else in the United States and within my personal network. 

    Regards,

    ***** ******

    5/23/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: In 2011, I purchased a house cleaner through LivingSocial. I booked an appointment, but the cleaner never showed up. The appointment booking was outside of LivingSocial's very short refund period (it was not possible to book any sooner), so the money was given back to me in LivingSocial credit (DealBucks). Since 2011, I have purchased numerous other cleaners through Living Social, all which have done the same thing (did not show up for the appointment, as I have come to learn that these companies do not even exist). LivingSocial claims they vet these companies, but that is impossible since I have told them the companies don't show up for their appointments and are impossible to get in contact with (note: from reading other reviews, I am not the only person to have informed LivingSocial of this). Living Social nonetheless continues to feature the companies on their website, so other unsuspecting consumers can purchase the deal, pay LivingSocial in cash, book an appointment which is always a far date off that will never come to fruition, and then only be giving 'DealBucks' back as a refund. LivingSocial is obviously complicit in this fraud, is well aware of the situation, and refuses to do anything about it.

    Desired Settlement: Refund the $59 DealBucks to my current credit card. I do not care about the internal workings of the company as to why this is difficult to do this.

    Business Response: On May 6, 2014 the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on May 7, 2014. ** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she had an appointment with **** ******* ******** on April 22, 2014 at 10:30 a.m. but the merchant didn't show up for the appointment. 

    LivingSocial has reviewed **. *******'s request and we apologize for any confusion. On May 3, 2014 ** ******* was refunded for this deal in the amount of $79 the same way she paid for it. She paid with 59 Deal Bucks and the remaining $12 on her credit card. 
    We hope that this resolves **. *******'s issue.
    Best Regards,
    *********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    This does not resolve my issue because the issue is all about the 59 DealBucks. I have been trying to use these DealBucks since I first purchased a cleaner through LivingSocial in 2011. Since then, I have purchased at least four different cleaners, all who have done the same thing: failed to show up for the cleaning (even with multiple booked appointments).

    LivingSocial has failed to do its due diligence into investigating whether these companies actually exist (and even when LivingSocial is aware of the problem (which they were with my past two cleaners as I (and many others) told them of the problem), they continue to feature the companies on their website). LivingSocial is thus part of the scam: the consumer pays LivingSocial in cash, but can only be refunded in DealBucks. Note it always takes longer than 5 business days to book with the cleaner, which is LivingSocial's short amount of time allowed for a full refund.

    LivingSocial is complicit in this crime with the businesses they know do not exist and has made much money because of it, while only refunding in DealBucks. I will never be able to use the DealBucks for what they were originally intended - a cleaner - because none of these businesses have ever existed.  I demand the 59 DealBucks to be refunded to my **********, which was how I originally paid for the 'service'.

    Regards,

    ***** *******








    Business Response:

    On May 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the rejection of our May 7, 2014 response on May 7, 2014. **. ******* rejected LivingSocial's response via the Better Business Bureau because she has experienced several issues since receving a Deal Bucks refund for the very first purchase she made with LivingSocial. 
     
    LivingSocial has reviewed **. *******'s request and we want to apologize for the negative experience she has had. As a courtesy, we issued a refund back to her credit card ending in ****. Additionally, we have issued 59 Deal Bucks to her LivingSocial account. 
    Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to your purchase. This type of credit expires in one year. We hope that this resolves **. *******'s issue. 
    Best regards, 
    *******

    5/21/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I had an appointment for **** *** Duct Cleaning through living Social today May 9 between 3-5. I specifically scheduled this as it was the only day I could be home during the week for the month of May. After spending the whole time waiting for them to show they did not. After I filed a complaint with living social, they call to say I have the date wrong. I am not going to fight with them. I am a CPA. I keep detailed records. THEY have the date wrong. They did not deliver performance of my service with the agreed terms and that is breach of our agreement. I want my refund and I want it now. This company and Living Social should both go out of business for fraudulent activities. I have read numerous reviews of **** *** and Living Social with this company and not one has been good.

    Desired Settlement: I want a refund and I want to be done wasting my time. I really don't want to have to take this to court.

    Business Response:

    On May 9, 2014, the Better Business Bureau received a complaint about LivingSocial from *********** *****, BBB Case Number ********. LivingSocial received the complaint on May 18, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a voucher on March 11, 2014 for $44 and claims **** *** Duct Cleaning didn’t show for his scheduled appointment.

    LivingSocial apologizes for the experience that **. ***** had with this voucher. The refund was processed in full on May 12, 2014 to **. ***** in the amount of $44. In addition, we have provided 35 Deal Bucks as a token of our gratitude for **. *****' time and patience on this matter. These Deal Bucks are valid for a year.

    We hope that this resolves **. Horn’s issue.

    Best regards,

    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********** *****

    5/16/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was *** ******** ******. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with *** ******** ****** because they are the supplier for the product. I emailed *** ******** ****** and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below! Order Details: Item Total Code Redeemed: ************ $3.95 USD Product Option: Earbuds w/ Build In Mic & Remote Sub Total $3.95 USD Total $3.95 USD Hello ***** *******, This email confirms you have paid ***** **** ***** ************* *** $3.95 USD using ******. It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page. Payment details Receiver email: support@theultimatebundle.com Amount: $3.95 USD Transaction date: March 26, 2014 Status: Completed Transaction ID: ***************** You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order. (help@livingsocial.com) Thanks for using ******. To see the full transaction details, log in to your ****** account. Keep in mind, it may take a few moments for this transaction to appear. Merchant LivingSocial, Inc. help@livingsocial.com Instructions to merchant You haven't entered any instructions. ****** Shopping Hundreds of deals from brands you love Shop Now Description Unit price Qty Amount Earbuds with Built-In Mic and Remote $10.00 USD 1 $10.00 USD Subtotal $10.00 USD Total $10.00 USD Payment $10.00 USD The final payment amount may change when the merchant completes the order. Invoice ID: ********* Issues with this transaction? You have 45 days from the date of the transaction to open a dispute in the Resolution Center. Questions? Go to the Help Center at: www.******.com/help. Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your ****** account. Log in and click the Get verified link below your name. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your ****** account and click Help in the top right corner of any ****** page. You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings. ****** Email ID ***** * *************

    Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

    Business Response:

    On May 1, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on May 1, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she is requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for *** ******** ******. **. ******* is requesting a refund because she did not receive her product.

    We have reviewed **. *******’s request and apologize for any inconvenience she has experienced with this deal. Our records indicate that a refund was processed on May 1, 2014 for $10 back to the original method of payment used to purchase the deal. In addition, **. ******* was credited with 10 Deal Bucks to her LivingSocial account.

    We hope that this resolves **. *******s' issue.
    Best Regards,
    *****

    5/13/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher from Living social for a cell phone case as a gift for my daughter for which she had to pay shipping charges. I was not aware that the person that was being gifted would have to pay to receive the gift that they were given. My daughter redeemed the voucher, and ordered the case, however, it was never received. After contacting Living Social and the merchant repeatedly and no gift being received, Living Social refunded me in something called Deal Bucks. I didn't pay with Deal bucks I paid in cash, and my daughter paid cash to have the "gift" shipped to her, so she was out the shipping charges because they gave me the Deal Bucks in the amount of the orginal purchase and 5 courtesy deal bucks for my trouble. It is not cash so I have no choice but to order another item, which I did. I ordered bracelets from **********, and I had to pay the shipping in CASH. The deal bucks did not cover the shipping. So I now have spent twice what the original deal cost, and my daughter is still out her shipping charges. This order was placed on April 23 but it has still not been received. When I contacted Living Social they directed me to contact the merchant **********, which I had already done, looking for my order. They did not answer until today when I threatened to file a complaint with BBB. They said the order will be shipped tomorrow 5/7/2014, and I should receive it in 3 to 4 days. I contacted Living Social agin, and they instructed me to contact ********** again and have them cancel the order, and they will process a refund once I provide them with proof of the cancellation. I tried to contact **********, but again could not get them so I sent an email requesting the cancellation. In the meantime, Living Social contacted me letting me know that they will be able to give me deal bucks in the amount of the order (but not the shipping), and that was all they could do. So here we are back at where we started, with Deal Bucks, and me and my daughter being out the shipping costs forced to order more stuff from Living Social, for which I will have to pay more shipping changes. This is some kind of scam, like a pyramid scheme.

    Desired Settlement: I would like the cash back that I laid out for the voucher, and the two shipping charges for the items that were never received

    Business Response:

    On May 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ***** ****, BBB Case Number ********. LivingSocial received the complaint on May 7, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because she purchased a voucher for a merchant named ***** **** on March 25, 2014 for $9 as a gift and the item was never received by the gift recipient. **. **** also claims that there were unanticipated shipping fees that were paid directly by the gift recipient that have not been refunded. **. ****’s second complaint is that her refund was issued in Deal Bucks and not to the original payment method. She made an additional purchase on LivingSocial using these Deal Bucks for a merchant named ********** on April 22, 2014.  **. **** redeemed this voucher on April 23, 2014 and as of May 6, 2014 when the complaint was filed, she had not received her order, but had received confirmation from ********** that the item would be shipped on May 7, 2014.

    LivingSocial has reviewed **. ****’s complaint and would like to apologize for any inconvenience she has experienced thus far. In review of this complaint, we have confirmed that all shipping costs that are due directly to each merchant are defined in the Fine Print of the deal, which is made available prior to, as well as after purchase. **. **** contacted LivingSocial on April 2, 2014 for assistance with requesting the status of her order. LivingSocial advised her of the standard two week time-frame for the order to be delivered.  This information is also outlined in the Fine Print.

    If the voucher was redeemed on the same day it was purchased by **. ****, the delivery date would be April 8, 2014. Since the two week time frame had not yet expired, LivingSocial asked **. **** to allow the merchant the stated time to deliver the item. On April 18, 2014, **. **** reached back out to LivingSocial to let us know that she still had not received her order. Once this response was received by LivingSocial, we emailed **. **** to offer a refund in the form of Deal Bucks, along with an additional credit of 5 Deal Bucks for the amount paid directly to ***** **** for shipping. **. **** replied to our email on April 18, 2014 to accept this refund offer, which was processed the following day, April 19, 2014. Due to the situation, a refund of $9 has been processed back to **. ****’s original method of payment.   

    We understand **. ****’s frustration with the shipping charges being credited in the form of courtesy Deal Bucks. Since LivingSocial did not directly charge **. ****’s account for the shipping costs, we aren’t able to refund this amount. Due to the item not being received, we have credited 5 additional courtesy Deal Bucks to her account. Due to the delay in the shipment of **. ****’s order with **********, we have credited 4 additional courtesy Deal Bucks to her LivingSocial account. This is to help compensate for the shipping charged by **********.  

    Best Regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: Today is May 8th, and I have not received the order from **********.  It has not shipped and I don't know when it will ship if ever.  I have tried to cancel the order and to get my shipping charges refunded but they won't give me back the money.  So I have a refund of $9, but I have spend $9 for the vouchers, and another almost $8 for shipping for items that I never received.  How is this fair, and as for the courtesy Deal Bucks, What would I do with them.  If I try to use them it will start the same cycle all over again!!!!!!!!!!!!  I will order an item using deal buck, pay extra for shipping, never receive the item and then get the original purchase price back in Deal Bucks, and then we will start all over again with the scam.


    Regards,

    ***** ****








    Business Response: On May 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ***** ****, BBB Case Number ********. LivingSocial received the rejection of our May 9, 2014 response on May 12, 2014. **. **** rejected LivingSocial's response via the Better Business Bureau because she has not received her ********** order that was placed on April 23, 2014.

    LivingSocial has reviewed **. ****'s request and apologize for any inconvenience she has experienced. ********** informed 
    **. **** that her order would ship on May 7, 2014 and take three to four business days to arrive. Based on this information, package delivery would be expected no sooner than Tuesday, May 13, 2014. ********** shipped this product directly, and they are available to assist **. **** with any questions regarding her order.

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ****

    5/10/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Failure to deliver services paid for with a "Livingsocial" coupon for $250. The coupon was for a company named "*** ***** Landscaping". We paid Livingsocial and in exchange this business was to provide $2000 in landacaping and labor service provided we paid for supplies and anything over that amount. Our project would have cost about $10000 so this seemed a worthy discount. We already paid them and for nearly two years have been trying to get the company to schedule a time to provide the design services and the work. They will no longer respond to phone calls or emails. There have been dozens of other complaints filed about this company and we see in the details of these complaints that Livingsocial is well aware of this company's failure to deliver the service paid for. We called Livingsocial several times but they have explained that they are unable or unwilling to provide a refund. I do not understand their stance - they were perfectly content to take our money in exchange for a service. That service was not provided despite our holding up our end of the agreement. They have breached this agreement and should return our money. I fail to understand how it is possible for them to keep the money after providing nothing in return. We would be happy with a refund of the money paid for the coupon which we believe is only fair, and we would much prefer not to resort to litigation to resolve the issue.

    Desired Settlement: We would be happy with a refund of the money paid for the coupon which was worthless.

    Business Response:

    On May 4, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on May 7, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because **. ******* purchased a voucher for *** **** Landscaping on August 15, 2012 for $249 and claims the merchant didn't rendered services and had a difficult time scheduling an appointment. **. ******* is requesting a credit card refund.

     

    LivingSocial reviewed **. *******'s request and we apologize for any frustrations she may have experienced with this deal. **. ******* contacted us one time on June 25, 2013 via email requesting a refund. Based on the information provided we denied the refund because it was outside of our refund policy. At this time, we are not able to fulfill **. *******'s request for a credit card refund because our records show the merchant has marked the voucher redeemed as of July 19, 2013.

    We hope that this resolves **. *******'s issue.

    Best Regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because we tried to redeem the offer but we were unable.  If you dispute the fact that they actually provided some service to us, then I would think at a minimum you should be able to provide some evidence that the service was rendered - other than the word of this company.

    The BBB has multiple other identical complaints from other dissatisfied customers who were also unable to redeem the offer after paying you.  It appears that some customers' claims have already been acknowledged as valid and have issued refunds.  By now you must be aware that this business has a problem of taking the money for this offer and then not providing the agreed service to their customers.   I assure you the same thing has happened to us and I find your response inadequate and clearly without any evidence to back it up. 
    You have breached our contract by providing nothing of value in exchange for our $250.00.  You do have a duty to not sell a worthless product and refuse to provide a refund after being informed that the service was not available.   Please contact them and request a list of the landscaping services they provided if you doubt our claim.  We received no planning, no advice, nothing of value from them.  
    Please cease delaying the inevitable - acknowledge that this business has failed to provide us with the service offer advertised by Livingsocial and that we have already paid for.  Your received our money and provided nothing of value in exchange and we would like our money refunded.  
      


    Regards,

    ***** *******








    Business Response:

    On May 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB case number ********. LivingSocial received the rejection of our May 7, 2014 response on May 8, 2014. **. ******* rejected LivingSocial's response via the Better Business Bureau because no service was received. 
    We have reviewed **. *******'s request and apologize for any inconvenience she has experienced with this deal. LivingSocial further investigated **. *******'s claim and were able reach out to *** **** Landscaping. **. ******* had requested to have garbage hauled out, which is a restriction in the use of the voucher. LivingSocial was able to verify that no services were provided by *** **** Landscaping.
    In conclusion, LivingSocial has processed an out of policy refund on May 8, 2014 and should post with **. *******'s card ending in **** within three to five business days. In addition, LivingSocial has provided 35 Deal Bucks towards **. *******'s account as our apology for the frustration and any disappointment this may have caused.
    We hope that this resolves **. *******'s issue.
    Best regards,
    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   The credit card we used has been changed since then, though the account associated with it is still active.  Contact us if the refund is rejected and we will provide you with the new card number.

    Regards,

    ***** *******

    5/9/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a deal for a ******* Race in *********** this August, LivingSocial has a program called Me+3 where if I purchase the deal and get three of my friends to purchase the deal mine is free. When I purchased my deal I shared the link with two of my friends who bought one for themselves then for a brother in law. so 3 in total. I then got an email from LivingSocial that says my deal is free and I can expect a refund in the same form of how I purchased the deal within a week. 8 days later I emailed them and got a response that says only 2 people bought the deal, the day after that I then called and spoke to *******, he told me the same thing, since one of the people I shared the link with purchased it twice for two different people it shows that only 2 people bought the deal and not really 3. ******* then spoke to ****** who was a part of leadership and unfortunately he/she did nothing for me except to offer $35 deal bucks. After that I spoke with the supervisor named ******* also who told me the same thing that since the system is only showing 2 people bought it there was nothing he could do or override. Being as I understand the situation fully, I think it is very deceiving to receive an email saying I can expect a refund in 7 days and then really only get $35 deal bucks and waste an hour of my time on the phone. They should hold themselves accountable for the email that there "automated" system sent out and refund me my $80.

    Desired Settlement: I would like my deal to be free and get $80 credited back to my bank account.

    Business Response: On April 23, 2014 the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number ********. LivingSocial received the complaint on April 27, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he is requesting a refund for a purchase made on April 8 in the amount of $80 for the ******* Race. **. ***** is requesting a refund because of our Me Plus Three program that recognizes a qualified amount of referral purchases to award a free voucher. 

    We have reviewed **. *****'s request and apologize for any inconvenience he has experienced with this deal. LivingSocial escalated **. *****'s issue to our management to further investigate his issue of initially receiving a rejection for a refund from our consumer services department. We have confirmed that **. ***** is entitled to a refund due to his successful referral of voucher purchases. LivingSocial has addressed the customer experience to the appropriate channels and awarded **. ***** a refund. 

    5/8/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I recently purchased a pair of vouchers from LivingSocial.com for a ******* driving experience. The "fine print" for the deal stated that waivers needed to be signed, a credit card for incidentals was needed, and that tax and tip were not included. There was also the offer for "optional" insurance on the deal. The deal was also listed as nonrefundable, and this had not been an issue if LivingSocial was straight forward about the deal. After purchase of the deal several things became clear. 1. You were to be charged tax based off of the made up "full-value" of the voucher. So for the two vouchers for which the actual cost was $205 and tax, of 6.75%, would be $13.84, I would be expected to pay $74.12 based on their $1098 value. According to LivingSocial, it is their policy to charge tax based on "pre-discount" value, however this is not specified in the fine print. I have a hard time understanding how this cannot be fraud. 2. The voucher requires you to sign waivers that authorize the company to automatically charge your credit card for any damages, taxes or other fees. This would not be an issue, if they didn't also make you sign a waiver authorizing them up to 24 hours after the fact to decide if they want to charge you for damages. Their "damage" charges would be upwards of $10,000. $1,000 administrative fees, and $9,000/day for loss of use. They also automatically charge your credit card $7,500 as an advance payment. 3. You can purchase the companies "optional" insurances at a cost of $160 to avoid the exorbitant damage charges. 4. The waivers were not made readily avai***le, until after having purchased the deal and making a reservation. Only after making the reservation was I directed to the location of the waivers that had to be signed. If the insurances were purchased for both vouchers, including the inflated tax and recommend tip, it would cost an additional $600 to redeem two vouchers worth $205. Without purchasing the "optional" insurances, you have to accept possibly being charged thousands of dollars in damages, despite numerous other participants using the same vehicles, because the company still has 24 hours after to charge you. Several attempts have been made to contact LivingSocial directly, to which the only result has been being told that nothing would be done. Not only that, but none of my concerns were addressed. It has been made very clear that customer satisfaction is not a priority.

    Desired Settlement: The desired outcome is the be refunded the original purchase amount. This purchase would never have been made, had the fraudulent taxes, hidden fees and ridiculous conditions been made clear and specified in the "fine print."

    Business Response:

    On April 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *****, BBB Case Number ********. LivingSocial received the complaint on April 27, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because of additional fees being required to redeem his two vouchers for The *********** *** that were purchased on April 1, 2014 for a total of $205. **. ***** claims these additional fees were not clearly noted in the Fine Print of the LivingSocial offer prior to the purchase being made.  
    We have reviewed **. ***** request and apologize for any inconvenience he has experienced with this deal. Our records indicate that both vouchers for The ********** *** have been redeemed for the full services advertised in the offer. Upon further review of the offer, we found that it is noted in the Fine Print, which is made available to consumers prior to purchase, that there may be additional fees imposed by The *********** ***. The cost range of the optional insurance provided by The *********** *** is also noted in the Fine Print of this offer. While LivingSocial is not able to provide the specific dollar amount of the incidental charges that may be imposed by the merchant, their website, ********, and contact information are provided to the consumer prior to completing the purchase. 
    Since this request is outside of our refund policy, and the vouchers have been redeemed for services, LivingSocial is not able to offer a refund. 
    Best Regards, 
    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    An appointment was made to use the vouchers, but they were NOT redeemed.  Also, as previously stated, even upon checking out the website for the "deal," there was no mention of ridiculous conditions and fees. These only became apparent AFTER purchasing the deal and making an appointment, at which point you were directed to the waivers that contain the information. It is disappointing that LivingSocial has no issues exploiting it's customers,  and refuses any accountability.
    I also do not understand why LivingSocial will not comment on their "policy" to defraud it's customers, by having the tax collected be on an amount other than the actual purchase price. In this case, it would have been 6 times the amount, that should actually be paid.

    Regards,

    ******* *****








    Business Response:

    On April 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *****, BBB Case Number ********. LivingSocial received the rejection of our April 29, 2014 response on May 1, 2014. **. ***** rejected LivingSocial's response via the Better Business Bureau because **. *****' concern regarding the taxes have not been properly addressed. **. ***** is further concerned that one has to consent to additional insurance fees to utilize the vouchers. The waiver further allows the merchant to charge for damage of the vehicle up to 24 hours after the driving experience.

    LivingSocial has reviewed **. *****'s request and apologizes for any inconvenience he has experienced. At this time we're unable to fulfill **. *****'s request for a credit card refund. A refund is only issued in the event of a cancellation by the merchant. Additionally, LivingSocial has not received any further complaints regarding this issue with the merchant. All information regarding insurance and rescheduling, as well the information regarding the waiver is available in the Fine Print of the deal. The Fine Print is visible both prior to and following all consumer purchases. Taxes are charged by The Motorsport *** upon redemption and **. ***** will need to speak with them directly regarding any fees paid. However, as an apology for the inconvenience, we have deposited 60 Deal Bucks into **. *****' LivingSocial account for future use.

    We hope that this resolves **. *****' issue.

    Best regards,
    *******

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    LivingSocial continues to refuse any acceptance of defrauding its customers. This whole ordeal had been most disappointing. Rather than having one person to deal with, every response has been from a different person. 
    LivingSocial can keep its 60 deal bucks, as I will not be giving them any more of my business. I will also make sure I warn as many people as I can of their dishonest business practices. My goal will be to prevent others from having to deal with the same frustration of poor customer service.

    Regards,

    ******* *****








    5/6/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On March 26th, LivingSocial.com advertised a deal for Ear buds for $10.00 The affiliated company was *** ******** ******. In total I paid $13.95. According to my email they said to allow 4-7 business for my ear buds to be delivered. Well here it is May 1, 2014 and I still have not received my product. I have emailed Living Social on a few occasions and nothing has been resolved. I feel like I am being jerked around. The first email Living Social sent me, told me to get in contact with *** ******** ****** because they are the supplier for the product. I emailed *** ******** ****** and got no response. I told Living Social I do not feel I should have to do the leg work for a company that you chose to help promote their product. Living Social should resolved this matter. May 1, 2014, I received an email from Living Social, telling me they are sorry my issue has not been resolved, and would I like some sort of deal bucks. I emailed them back and told them I did not pay you in deal bucks, I paid with my credit card and that is where I want my money, back on my card. I would never shop with Living Social again after this. I have given Living Social more than enough time to resolve this issue and they have not come through. I have provided my purchase receipts below! Order Details: Item Total Code Redeemed: ************ $3.95 USD Product Option: Earbuds w/ Build In Mic & Remote Sub Total $3.95 USD Total $3.95 USD Hello ***** *******, This email confirms you have paid Smart Tech Group International LLC $3.95 USD using ******. It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview page. Payment details Receiver email: support@theultimatebundle.com Amount: $3.95 USD Transaction date: March 26, 2014 Status: Completed Transaction ID: ***************** You authorized a transaction to LivingSocial, Inc.. Money won't leave your account until LivingSocial, Inc. processes your order. (help@livingsocial.com) Thanks for using ******. To see the full transaction details, log in to your ****** account. Keep in mind, it may take a few moments for this transaction to appear. Merchant LivingSocial, Inc. help@livingsocial.com Instructions to merchant You haven't entered any instructions. ****** Shopping Hundreds of deals from brands you love Shop Now Description Unit price Qty Amount Earbuds with Built-In Mic and Remote $10.00 USD 1 $10.00 USD Subtotal $10.00 USD Total $10.00 USD Payment $10.00 USD The final payment amount may change when the merchant completes the order. Invoice ID: ********* Issues with this transaction? You have 45 days from the date of the transaction to open a dispute in the Resolution Center. Questions? Go to the Help Center at: www.******.com/help. Get verified - Pay from your bank account and you're 100% protected against unauthorized payments sent from your ****** account. Log in and click the Get verified link below your name. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your ****** account and click Help in the top right corner of any ****** page. You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings. ****** Email ID ***** * *************

    Desired Settlement: Refund of $13.95 back on my credit card! I know it's not much, but that's not the point! I never received my product!

    Business Response:

    On May 1, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *******, BBB Case Number ********. LivingSocial received the complaint on May 1, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she is requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for The Ultimate Bundle. **. ******* is requesting a refund because she did not receive her product.

    We have reviewed **. *******’s request and apologize for any inconvenience she has experienced with this deal. Our records indicate that a refund was processed on May 1, 2014 for $10 back to the original method of payment used to purchase the deal. In addition, **. ******* was credited with 10 Deal Bucks to her LivingSocial account.

    We hope that this resolves **. *******s' issue.
    Best Regards,
    *****

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** *******

    5/4/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: The advertisement states "air duct cleaning for a whole house or office of all vents including dryer vent". When the technicians come to the house, they report it costs much more than the advertised amount to perform the job. This is a typical low level scam. The technicians did not perform any job described in the advertisement. Further, I talked to the proprietor and he assured me the service included cleaning the dryer vent up to the exit point. The proprietor lied to me on the phone several times when I repeated the question of what service will be performed.

    Desired Settlement: Please refund my credit card. The advertised service was not provided. Also, LivingSocial has refused to provide the proprietor's information. Please provide all contact information for the proprietor.

    Business Response:

    On April 16, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ************, BBB Case Number ********. LivingSocial received the complaint on April 18, 2014. **. ************ sent a complaint via the Better Business Bureau regarding LivingSocial because he requested a refund for a voucher purchased for A/C Cleaning and Repair in the amount of $39, due to purchase subject to unanticipated fees upon redemption. 
    LivingSocial apologizes for any inconvenience that **. ************ experienced with this deal.  We have confirmed services were not rendered and have processed a refund for $39 to **. ************'s credit card. 
    We hope that this resolves **. ************'s issue. 
    Best Regards, 
    **** *********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    Thank you for completing the first part of my request.  However, you failed to address the second part:  I am requesting the proprietor's business name, address, & phone.
    Please reply.


    Regards,

    **** ************








    Business Response:

    On April 16, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ************ , BBB Case Number ********. LivingSocial received the rejection of our April 18, 2014 response on April 21, 2014. **. ************ rejected LivingSocial's response via the Better Business Bureau because the request for the proprietor's name, address and phone was not provided.
    We have reviewed **. ************'s request and apologize we didn't fulfill his request. We're more than happy to provide the proprietor's informaiton, which is: *** ******** * ******* **** ******** **** **** ****** FL *****. They can be reached at: ###-###-####.  
    We hope that this resolves **.************'s issue. 
    Best regards, 
    *****

    5/1/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I paid for a product through this company which I can prove on my bank account but they say the item does not exist,

    Desired Settlement: I want my voucher that I paid 129.00 for on 04/07/2014

    Business Response: On April 21, 2014, the Better Business Bureau received a complaint about LivingSocial from *** ********, BBB Case Number ********. LivingSocial received the complaint on April 27, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because of a claimed transaction that had not been discovered in multiple interactions with LivingSocial personnel. 

    LivingSocial has reached out to the consumer via phone this afternoon April 29, 2014. After thorough investigation of the consumers claim regarding a recent transaction taken place, the consumer admittedly confirmed the transaction is associated with a separate online company. With this discovery made by the consumer, LivingSocial has confirmed the issue resolved and the consumer aware the claimed transaction in question not associated with LivingSocial. 
    We hope that this resolves **. ********'s issue. 
    Best regards, 
    ***** 
    LivingSocial 

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *** ********

    4/27/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: An order was placed with Livingsocial.com for 2 pairs of ********* headphones. A voucher was issued to be used on companies website, **** ******. The order was placed on 3/1/14 and as of 4/8/14 I have communicated with the companies online customer service times. Each time I have been told it will take another week to process the order. I've contacted **** ****** and Livingsocial via online chat and email. The customer service agents at both companies apparently have the same name and respond to inquiries in the exact same sequence using the exact same generic response and immediately disconnect the conversation. My credit card was billed immediately for services that have yet to be completed. Based on the level of service and responses I've received and the more I learn from other consumers, it's my opinion that these companies are connected and are running a credit card scam.

    Desired Settlement: I've requested a credit however I get the same generic response as I did when I asked for tracking information on the order. I would like a full credit from both Livingsocial and **** ******, LLC and hopefully some action to help protect the general public from the individuals running these organizations.

    Business Response:

    On April 8, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *****, BBB Case Number ********. LivingSocial received the complaint on April 15, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because consumer had not received merchandise for purchase made on March 1, 2014 in the amount of $34.

    LivingSocial apologizes for the experience that **. ***** had with these two vouchers. We investigated the issue further and found that on April 5, 2014, we requested order information from **. ***** which he declined to provide. We have determined that, given the time spent with the merchant, **. ***** should receive a refund for this deal. A refund has been processed back to the original form of payment and **. ***** should see those funds within three to five business days.

    We hope that this resolves **. *****’s issue.

    Best regards,

    *****

    4/27/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 3/10/14 I used Living Social to purchase a phone charger in the amount of $16.00 from their vendor *******. Separate shipping fee of $5.99 was paid as well for a total of $21.99. Their vendor even through the product was paid for in full has refused to actually send me the product. They intentionally shipped it to a null and void address after many attempts on my behalf to change the address. Upon further investigation, this company ******* is known for doing this and Living Social had a duty not to have released offers to the public by companies who are known scammers. They intentionally mislead me by offering this deal from a company that has various online complaints about products after they are paid for not being received which is why I am requesting a full refund.

    Desired Settlement: I have already unsubscribed to emails from Living Social and in addition to a refund I would like for them to actually checks the vendors they work with so other people do not have the same proble** I encountered.

    Business Response: On April 13, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *******, BBB Case Number ********. LivingSocial received the complaint on April 15, 2014. ** ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she is requesting a refund for a purchase made on March 10, 2014 in the amount of $16 for *******. **. ******* is requesting a refund as she claims the merchant shipped to a null and void address.


    We have reviewed **. *******'s request and apologize for any inconvenience that she experienced. At this time, we are unable to fulfill her request for credit card refund or reimburse for shipping fees. Orders are shipped based on the address provided by the consumer during the redemption process. Once an item has been shipped, the address cannot be changed with the courier. As a courtesy, LivingSocial has refunded **. ******* in the form of 35 Deal Bucks. Since **. *******'s refund request was made outside of policy, we're unable to provide a credit card refund.

    We hope that this resolves **. *******'s issue.

    Best Regards,
    *****

    4/27/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Living Social sold me a promotion for a total house air duct cleaning promotion at a reduced rate. I took time off from work on "4" occasions and the company "No Showed " every time !!

    Desired Settlement: I missed 4 days of work. Granted, one day was weather related.

    Business Response:

    On April 14, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ******, BBB Case Number ********. LivingSoial received the complaint on April 15, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingScoial because he purchased a voucher for Air Duct and Dryer Vent Cleaning from *** ******* on January 14, 2014 for $39 and claims the merchant had no showed on four appointments. **. ****** is requesting a complimentary service.

    LivingSocial has reviewed **. ******’s request and we apologize for any frustrations he may have experienced.  At this time we are not able to honor a request for a complimentary service. Our records show **. ****** contacted our Consumer Service team regarding the missed appointments. We contacted the merchant via phone and confirmed that **. ****** had an appointment that was rescheduled. **. ****** requested a refund and we provided a 39 Deal Buck refund for the cost of the voucher. In addition, we also provided 15 Deal Bucks as a courtesy. Due to this we cannot honor the request for a complimentary service.

    We hope that this resolves **. ****** issue.

    Best regards,

    *****

    4/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
    4/24/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchase a tablet via Living Social after receiving this product it worked for 3 week inwhich the product display screen blanked out, upon contacting Living Social I was given the sellers direct contact information & was left to handle the matter on my own behalf. Which I felt was poor customer service and very unprofessional because I didn't purchase the tablet directly from the merchant but through living social. I currently on my FOURTH replacement of this tablet from this company that living social has put me in contact with, I feel as though this tablet is an refurbish tablet & living social had fail to disclose this information which would made my decision to purchase this tablet differently.

    Desired Settlement: I would like a full refund for this merchandise because I have no desire in dealing with this company that living social has left me to deal with.

    Business Response: On April 17, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** *****, BBB Case Number ********. LivingSocial received the complaint on April 18, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she experienced technical issues with the 7" ****** ******* Tablet she purchased for $77.04, on November 30, 2013. 


    LivingSocial has reviewed the previous help requests from **. ***** and apologize for the functionality issues she has had with her product. We have come to the decision to grant a full refund to **. *****, in the amount of $77.04. Additionally, due to the situation, we have credited her account with 35 Deal Bucks to put toward future LivingSocial purchases. 

    We hope that this resolves **. *****'s issue. 

    Best Regards, 

    ******

    Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******** *****

    4/21/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: We have run 3 featured "daily deals" with LivingSocial. Even though we had problems in the past, we agreed to engage with Living Social for another daily deal. What Living Social promised verbally: "The exact same deal as last time". We negotiated further with financial terms (which they did honor) and that the day that our deal was to run would not be a weekend day. Not only did the deal not match what was verbally promised to both business owners on several occasions. The deal was not a daily deal at all, but a new product that we had never heard of before, ran on a Sunday, and was setup to continue run for a whooping 60 days. Nothing about this deal resembles any deal that we had ever engaged in with Living Social. We were coerced into engaging again with this company, and then the agreement that we were left with had no resemblance to any of our verbal discussions. To top it off, when we finally located the ad, it was for a price never even discussed. We were shocked. Several attempts to reach the sales and management team were unsuccessful. Finally, days after ignoring our communications, Living Social responded to us and gave us an ultimatum: "use this new deal or get dropped". We had no choice but to have them remove the advertisement. We have lost a lot of time, money and business opportunity with this blatant bait-n-switch from Living Social.daily featured

    Desired Settlement: We were promised the "same, exact terms as our last deal". Living Social owes us the same featured "daily deal" that we were promised.

    Business Response:

    Dear **. ******, 
    We received a complaint from **. ******* ******* ****** on March 22, 2014 as submitted to the Better Business Bureau on March 18, 2014.  **. ****** claims that we misrepresented to **. ****** the deal that we marketed on his behalf for ****** ***** between March 14 and March 19, 2014.  **. ****** represents in his complaint that he is upset that his deal did not run as a "daily deal," and that LivingSocial did not communicate this change in platform to ****** *****.  **. ****** further states that he was concerned by the price differential that appeared on the website.  
    According to our records, we informed **. ****** and his colleagues that they would be running a deal for an extended period of time on the LivingSocial website in our initial email to the merchant, explaining that the deal would be live for a total of 60 days.  The terms of the deal that **. ****** approved prior to this deal going live and which LivingSocial then marketed on LivingSocial's website were exactly the same as the terms of the deal that went live the previous time that ****** ***** marketed a deal through LivingSocial.  The price differential to which **. ****** refers is an occasional promotion, the cost of which LivingSocial absorbs, to increase the urgency behind a purchase.  
    When we received word from **. ******'s colleagues that they were unhappy with the deal that they approved and then published on LivingSocial's website, we removed the deal from the LivingSocial website at **. ******'s and his colleagues' request.   
    LivingSocial apologizes that **. ****** and his colleagues were unhappy with their experience on LivingSocial's website.  **. ****** should feel free to contact me directly with any other issues he would like to discuss at *********************************.
    Sincerely, 
    ********* ******
    Senior Counsel
    LivingSocial, Inc.

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    LivingSocial was asked to honor the original sale "same deal as our previous deal".  We asked for nothing more.  

    Their response leaves us with absolutely zero action on LivingSocial's part.
    Here is a copy of my email response:
    "*********,
    When our store was promised "the same deal as last time" (also, the same deal as every single deal we have run with LivingSocial) we did not notice the fine print outlining a drastically different type of deal.  Not one partner, not one employee of either of my companies realized that LivingSocial handed us a completely different product.  We did not notice this, because we took your company on its word ("same deal as last time").  We should have known better.
    This silly 60-day hidden beneath 100s of crappy ads in no way resembles the previous 3 deals that we have run with your company.  Period.  When we read "60-days", we thought that it meant that our deal was redeemable for 60 days instead of 90 or 120 (as in the past).
    Thanks for pointing out the your company's complete failure to debrief us on the price differential (further devaluing our product without notifying us and without our permission).  
    Bottom line:  we were promised "the same deal as before", and that simply did not happen.  If you want to honor what your sale staff sold to us, here's your very last chance.
    *** ******, not "******".
    *** ****** | President and CEO

    ****** ********* * *** * ******** ******* ***** **** ********** ** *****
    Phone: ###-###-#### | Fax: ###-###-####
    "


    Regards,

    ******* ******








    Business Response:

    *** ******

    9:48 AM (41 minutes ago)
    tome
     
     
     
     
     
    **. ******, 
     
    While LivingSocial understands that **. ****** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a 60 day period.  Once we became aware that there was a misunderstanding with **. ******, LivingSocial took the deal off our website at **. ******'s request.  
     
    **. ****** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage **. ****** to reach out to me directly.  
     
    Sincerely, 


    **. ******, 
     
    While LivingSocial understands that **. ****** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a 60 day period.  Once we became aware that there was a misunderstanding with **. ******, LivingSocial took the deal off our website at **. ******'s request.  
     
    **. ****** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage **. ****** to reach out to me directly.  
     
    Sincerely, 
    **. ******, 
     
    While LivingSocial understands that **. ****** feels that we misrepresented the way in which his deal would appear on our website, we did inform him in an email that his deal would remain on our website for a 60 day period.  Once we became aware that there was a misunderstanding with **. ******, LivingSocial took the deal off our website at **. ******'s request.  
     
    **. ****** reached out to me personally to continue to discuss the issues that concerned him, and, to the extent there are any outstanding issues that I have not addressed, I would encourage **. ****** to reach out to me directly.  
     
    Sincerely, 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    All Livingsocial had to do was to follow through on their sales person's promise to grant "the same deal as before".  We did not ask for money.  We did not ask for anything special.  We only asked that Livingsocial follow through on what was ORIGINALLY promised by their sales team (before the contract and before the emails).  This is the same exact service that has been delivered to ****** in the past.  We have never requested anything special or different than this same, daily deal.

    This Livingsocial bait-n-switch sales tactic is well documented by their own ex-sales staff.  This representative's response is dishonest and unproductive.  Livingsocial has failed us.  They have failed in customer service.  
    We give up.  
    Regards,

    ******* ******








    4/21/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased $10 LivingSocial credit at *****.com I purchased from LivingSocial a voucher from **** ***** using that $10 LivingSocial credit. The paid value of the voucher is $10. The return policy for Livingsocial credit at *****.com makes clear, "If you return your purchase, you will be refunded the amount paid." I requested to return the purchase, but LivingSocial refused to refund the $10 credit in accordance with their policy.

    Desired Settlement: Refund of $10 Livingsocial credit

    Business Response:

    On April 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ********, BBB Case Number ********. LivingSocial received the complaint on April 18, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial’s refund policy. **. ******** used a ten dollar promotional code which he received from www.*****.com to purchase a voucher for **** ***** on December 28, 2013. **. ******** sent in a request for a refund on April 13, 2014 for his **** ***** voucher. **. ******** was denied a refund as the promotional code discounted his voucher purchase to $0.00.

    LivingSocial has reviewed **. ********’s request, and we apologize for any confusion regarding our refund policy. LivingSocial’s refund policy states that if a refund is requested prior to the expiration of a voucher, a Deal Bucks credit will be applied to the LivingSocial account. **. ********’s voucher was discounted to $0.00 due to the promotional code he received from a purchase with www.*****.com. As **. ******** did not pay any dollar amount to LivingSocial, his refund request was denied. Due to the situation, we have issued **. ******** a ten dollar courtesy credit to his LivingSocial account for the voucher in question.

     

    We hope that this resolves **. ********’s issue.

    Best Regards,

    *******

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    I paid $10 in the form of credit which I paid consideration for through *****.com's subscription service.  The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.
    LivingSocial policy states the paid value is refundable, both on your voucher terms posted at ***** (*********************************************************), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy).  The policy should mean what it says.  If it does not, LivingSocial is deceiving its customers.

    I appreciate LivingSocial refunding the $10 credit 'as a courtesy', but this complaint is a policy issue.  LivingSocial should honor it policy as a matter of course, not as a special courtesy.
    Regards,

    ***** ********








    Business Response: On April 16, 2014, the Better Business received a complaint about LivingSocial from ***** ********. BBB Case Number ********. LivingSocial received the rejection of our April 21. 2014 response on April 18, 2014. **. ******** rejected LivingSocial's response via the Better Business Bureau. ** ******** used a $10 promotional code which he received from www. *****.com to purchase a voucher for **** ***** on December 28, 2013. 


    **. ********'s purchase was discounted at $0.00 due to a promotional code that he used from *****.com. **. ******** did not pay any dollar amount therefore, no refund can be processed. LivingSocial has review **. ********'s request and we apologize for any confusion regarding our refund policy. A credit of 10 courtesy Deal Bucks, which is an equal amount to the cost of the original deal of $10 was given to **. ********. Since **. ******** did not pay any dollar amount for this deal, no refund can be processed. 

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    The response appears to be a copy of the response sent earlier.

    I am rejecting this response because:

    I paid $10 in the form of credit which I paid consideration for through *****.com's subscription service.  The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.
    LivingSocial policy states the paid value is refundable, both on your voucher terms posted at ***** (*********************************************************), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy).  The policy should mean what it says.  If it does not, LivingSocial is deceiving its customers.

    I appreciate LivingSocial refunding the $10 credit 'as a courtesy', but this complaint is a policy issue.  LivingSocial should honor its policy as a matter of course, not as a special courtesy.

    Regards,

    ***** ********








    4/18/2014 Problems with Product/Service
    4/17/2014 Problems with Product/Service
    4/11/2014 Problems with Product/Service
    4/11/2014 Problems with Product/Service
    4/9/2014 Advertising/Sales Issues
    4/8/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered two **** Run 5K: Entry Packages through LivingSocial. They claimed that i could get one of my packages for free if i get three more people to purchase the deal. So I did get three more people to purchase the deal using the link provided. I got an email saying that one of my deals would be free, but it was pending... I never received one of my deals for free, and all three of my friends purchased the deal.

    Desired Settlement: I would like a refun of $25.00 for one of the packages I purchased was supposed to be free.

    Business Response:

    On April 4, 2014 the Better Business Bureau received a complaint about LivingSocial from ******** *********, BBB Case Number *******. LivingSocial received the complaint on April 6, 2014. **. *********  sent a complaint via the Better Business Bureau regarding LivingSocial because she believes that she should have received a refund for one of her vouchers purchased on January 17, 2014 in the amount $25 as she believes she had three valid referrals for our Me + 3 promotion. 

    We’re sorry for any inconvenience that **. ********* has encountered. We are not able to process a refund for her purchase as she did not meet the requirements for our Me + 3 promotion. We took a look at **. *********’s purchase and see that two of the referrals were for the same person who purchased the deal twice and the third was for a different person but their purchase declined and was never resolved.  As listed within the terms and conditions of our site it states that if you received an email stating that your deal was free and your friends receive refunds or cancel their purchases afterwards, such that less than three people have purchased the deal using your personalized link, you will no longer be eligible for a free deal.  Also within our help site we clarify that three different friends have to purchase the deal each using a different credit card and making the purchase on their own LivingSocial accounts. As **. ********* did not meet these stipulations, we are not able to process a refund for her purchase.

    We hope that this resolves **. *********’s issue.

    Best regards,********

    Consumer Response:

    Complaint: *******

    I'm rejecting this response because I think Living Social's "automatic links" for the Me + 3 promotion are faulty. I know for a fact that all 3 deals were purchased with the link i sent. Yes, one of my friends bought 2 deals under one transaction but how can you say that "doesn't count" that's two purchases! I know 3 deals were bought through the link I sent. Living Social claims the 3rd one just didn't go through. That's not true! The 3rd one did go through because my friend got the deal. 

    I've heard of a number of other people who have encountered the same response form LivinSocial. Their Customer Service replies every time with: Sorry, the link didn't go through, there is nothing we can do.






    Business Response:

    On April 4, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** *********, BBB Case Number *******. LivingSocial received the rejection of our April 8, 2014 response on April 8, 2014. **. ********* rejected LivingSocial’s response via the Better Business Bureau because she believes she has met the requirements to be eligible for  our Me+3 promotion. She is requesting a refund. 

     

    We’re really sorry for the confusion this has caused **. *********. We have checked her account, along with all of her referrals for this purchase.  We are not able to process a refund for her purchase as her request is not within policy. According to the Me+3 promotion requirements published on our website,  three separate individuals  have to each purchase the deal through **. *********’s referral link. If that happens, hers is free. We have confirmed the third individual attempted to purchase, but their payment was not successful, or resolved. We're unable to fufill **. *********'s request.

     

    We hope that this resolves **. *********’s issue.

     

    Best regards,

    ****

    Consumer Response:

    My friend ******* ***** purchased two of the deals through my link....and my friend ***** ****** purchased one deal from my link. That equals 3. Please check your records again.

    ******** *********








    4/4/2014 Advertising/Sales Issues
    4/4/2014 Advertising/Sales Issues
    4/3/2014 Problems with Product/Service
    3/30/2014 Advertising/Sales Issues
    3/30/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I PURCHASED TWO VOUCHERS FROM LIVING SOCIAL FOR A COMPANY CALLED ***** ****. WHEN I PURCHASED IT SAID SOMETHING I DIDN'T UNDERSTAND AND PROCEEDED TO EMAIL (ONLY OPTION) ***** **** TO ENSURE TWO RESERVATIONS WERE ACCEPTED TO THE ******** ***** IN ****** *****, NJ (ONLY LOCATION NEAR WHERE I LIVE). MY ******** ******* WAS CHARGED IMMEDIATELY $50.00 ON 2/6/2014 BY LIVING SOCIAL. ***** **** EMAILED BACK AND SAID THEY ONLY HAD ONE RESERVATION. I EMAILED THEM BACK 3 MORE TIMES AND THEY DIDN'T GET BACK TO ME. DURING ALL THIS WASTED TIME THE EVENT WAS NOW SOLD OUT. LIVING SOCIAL GAVE ME A CONTACT PHONE # ON 2/24/2O14 AND ***** **** CALLED BACK AND SAID SHE COULDN'T DO ANYTHING AND MAYBE I COULD GET MY MONEY BACK. CALLED LIVING SOCIAL 2 TIMES MORE AND THEY WOULDN'T CONSIDER REFUNDING MY MONEY. I ONLY BOOKED THIS EVENT FOR MY FRIENDS BDAY, THE EVENT WAS FOR 2/26/2014, NEXT POSSIBLE EVENT IN SOMETIME IN APRIL AND THIS STILL DOESN'T SOLVE THE PROBLEM OF ONE VERSUS TWO VOUCHERS AND THE FACT THAT MY FRIENDS BDAY WILL BE OVER. THIS IS UNACCEPTABLE BEHAVIOR FROM BOTH PARTIES. YOU CANNOT TAKE SOMEONES MONEY AND THEN NOT BE ACCOUNTABLE FOR PROBLE**. COMMUNICATION ON ***** **** BEHALF IS NON EXISTENT. I WANT MY $50.00 REFUNDED AND WILL NOT BE USING LIVING SOCIAL IN THE FUTURE.

    Desired Settlement: I WANT MY MONEY REFUNDED TO ME ASAP. I WILL NOT BE USING LIVING SOCIAL AGAIN, YOU CANNOT RUN A COMPANY, TAKE PEOPLES MONEY AND NOT BE ACCOUNTABLE FOR PROBLE** THAT ARISE. VERY DISAPPOINTED, FRUSTRATED, TOO MUCH TIME SPENT ON THIS.

    Business Response:

    On February 25, 2014 the Better Business Bureau received a complaint about LivingSocial from *** *******, BBB Case Number *******. LivingSocial received the complaint on March 7, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she was not able to schedule both of her vouchers on the same date and wishes to receive a refund for $50 for her purchase made on February 6, 2014.

    We’re sorry for any inconvenience that **. ******* has encountered in regards to her recent purchase. We understand that **. ******* wishes to receive a refund for her purchase as she was not able to schedule both of her vouchers for the same date with ***** **** as she states the communication was poor. We first want to clarify that step by step directions were provided to **. ******* immediately after her purchase clarifying with her how to schedule on ***** ****’s site for the date she wished to attend the event. We have confirmed that **. ******* contacted us on February 12, 2014 in regards to how she is supposed to schedule and we clarified the redemption process with her. As stated within the Fine Print section of this deal, which is provided on the deal page prior to purchasing the deal, it is a non-refundable event and we are not able to process a refund for this purchase for **. *******. However, we have added an equivalent amount of LivingSocial Deal Bucks to her account that she can use towards her next purchase with us. These 50 Deal Bucks do not expire for a year and are able to be applied towards almost any deal.

    We hope that this resolves **. *******’s issue.

    Best regards,

    ********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:  I had initially called to let Living Social know that something was strange when I initially purchased the deal.

    They clearly didn't investigate nor care that the process failed.  When I finally was emailed by ***** **** that they had no information on my friends voucher it was too late since the ***** **** was already sold out.  Finally begging Living Social for a phone number then waiting again for a response, ***** **** could only reschedule two months later, way after my friends birthday.  The entire process hasn't been fair to me as a consumer, I was trying very hard to correct the problem and because no one helped it was never corrected.  Again, you cannot run a business with no one running it.  I want my money refunded, it is only fair and the proper thing to do.


    Regards,

    *** *******








    Business Response:

    On February 25, 2014, the Better Business Bureau received a complaint about LivingSocial from *** *******, BBB Case Number *******. LivingSocial received the rejection of our March 9, 2014 response on March 18, 2014. **. ******* rejected LivingSocial’s response via the Better Business Bureau because she wishes to receive a full refund.

    We’re sorry **. ******* has been having trouble with scheduling her two vouchers for the same date. We have taken a look at **. *******’s previous contact with us and have confirmed that when she contacted us on February 12, 2014 she was inquiring about how she was supposed to register for the event. We clarified the redemption process with her and she confirmed that she understood the steps and would follow that process. We then received contact from **. ******* on February 24, 2014 letting us know that she was not able to redeem both of her vouchers and the merchant was unresponsive. We then provided her with a phone number for her to contact the merchant. She was able to contact the merchant that same day and they informed her that she did not register both of her vouchers however the merchant did provide her with an alternative date that she could use the vouchers. As this event is non-refundable, the merchant provided the consumer with an alternative date to use her vouchers, and the fine print section of the deal states that advance online registration required and subject to availability, we cannot process a refund for her purchase. We have already provided **. ******* with 50 Deal Bucks into her LivingSocial account for her to use towards her next purchase with us.


    We hope that this resolves **. *******’s issue.

    Best regards,

    ********

    3/26/2014 Problems with Product/Service
    3/25/2014 Problems with Product/Service
    3/21/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: i bought this deal ************************************************************************************************************************************** i paid $200, i got a voucher which includes a $200 off coupon and a gift card for rest balance, however $200 off coupon not working, i contacted livingsocial, they kicked me to *******, i talked to *******, they can not solve the issue, i contacted livingsocial again, they has no response. i shop more than $10000 online each year, never meet such ******* company.

    Desired Settlement: i need to use my voucher to purchase the product as adverted.

    Business Response:

    On February 21, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *, BBB Case Number *******. LivingSocial received the complaint on March 7, 2014. *** * sent a complaint via the Better Business Bureau regarding LivingSocial because he purchased a deal to ******* for an all in one printer, but the coupon code isn't working.

    We understand *** *’s experience was disappointing, and we're sorry for that. We would like to investigate this issue for them but aren't able to locate their LivingSocial account based on the information provided. If *** * would please respond and let us know the email address on their LivingSocial account or the voucher number, we would be happy to assist further.

    Best regards,

    *****

    3/21/2014 Billing/Collection Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: This company has been telling me they are offering me a credit that I will be able to use for one of their "escape" trips. However, it has been days since they said they were crediting my account and every day that goes by their pricing goes up. Already the difference in price is greater than the credit that they are refunding me. When I began booking the trip the initial offer was for $329/night, the room is now $434/night, the trip is for 2 nights. The credit they are "processing" is for $150. I have no lost $200 in value waiting for a $150 credit.

    Desired Settlement: I would like to be able to book the trip with the credit they are still "processing" at the original price of $329.

    Business Response:

    On February 21, 2014, the Better Business Bureau received a complaint about LivingSocial from **. ***** ******* ******, BBB Case Number *******. LivingSocial received the complaint on March 7, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because they haven’t received a credit for LivingSocial so they can purchase an escape.

    We understand **. ******’s experience was disappointing, and we're sorry for that. We would like to investigate this issue for them but aren't able to locate their LivingSocial account based on the information provided. If **. ****** would please respond and let us know the email address on their LivingSocial account or the voucher number, we would be happy to assist further.

    Best regards,

    *****

    3/21/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: On November 18, 2013 I ordered via Living Social through ********* and was billed via Living Social through ******. ****** sent an email informing me that I would not be billed until the order was sent. The following day ****** deducted $20.00 from my checking account and made payment to Living Social and provided me a UPS tracking # on the item that was ordered. The tracking # has never been activated and the item was never received. I have ordered numerous times online via other vendors and paid via ****** with no problem. They won't even consider reimbursing (doing a charge back to ******) but are willing to give me "Bonus Deal Bucks". HELLO, I will NEVER deal with Living Social again, so what good is the "Bonus Deal Bucks" going to do? And after reading 300+ negative reviews online regarding Living Social, I seriously doubt if I placed another order that I would ever receive ANYTHING from this business

    Desired Settlement: My ****** account be reimbursed the $20.00 as a full and complete remedy to make me "whole" once again.

    Business Response:

    On February 21, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number *******. LivingSocial received the complaint on March 9, 2014. *** ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she never received the variety pack of 120 kids’ bandages that she ordered from *********.

    LivingSocial apologizes for the inconvenience *** ***** experienced when she purchased this deal. It doesn’t look like *** ***** ever redeemed her vouchers. The merchant wont ship the order until the redemption is complete. If *** ***** would still like the items, she will need to redeem both vouchers on the merchant’s website. We apologize if it wasn’t made clear that this needed to be done in order to get the bandages. For the inconvenience, 20 Deal Bucks have been credited to *** *****’s account. This credit is equal to the amount that was paid for the voucher, and will automatically be applied to *** *****’s next purchase, unless restricted in the Fine Print of the deal.

    We hope that this resolves *** *****’s issue.

    Best regards,

    *****

    3/21/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: LivingSocial claims that they have a "guarantee " yet I was signed up for LS ****** Area and I was sent this offer that of course appeared to be available in ******, for ****** Auto Detailing where they come to you, however, when I contacted them about 10 days after purchase to schedule a detail, they said it was not valid in my city and I would have to drive 400 miles and wait around if I wanted the service. I explained my situation and they did not seem to care. additionally, the offer states that the PAID VALUE expires on October 25, 2018, but LivingSocial refused any credit whatsoever. I contacted LivingSocial online and also talked on phone with them and was told that since it was past 7 days, post-purchase, there was "NOTHING LS WOULD DO" and I would just have to EAT the $100 that I spent. This is unacceptable and outrageous. Since then I have made a point to ignore every LS offer as I refuse to EVER do business with an organization that cares so little about their customers, but pretends to. They misrepresented this offer and would not stand behind their services. I believe that this is nothing short of fraud. Obviously they have received millions in funding and don't really care about customers. They had at least 4 opportunities due to my persistence to do the right thing, but chose to be greedy! Word of mouth and internet blogs are a powerful source for both positive and negative marketing campaigns and I am making a commitment to spread the word. Too bad that LS cares so little about their customers and their business that they treat their customers like garbage and are so reckless with their reputation. Guess I will be seeing LS tank in the future while ******* and many other competitors capture reasonable shares of the market deserved by their service and dedication to producing customer satisfaction. (One very dissatisfied past customer).

    Desired Settlement: I would like a refund and an apology.

    Business Response:

    On March 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** * ********, BBB Case Number *******. LivingSocial received the complaint on March 7, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because he tried to redeem his deal to ******** ****** Detailing, but the merchant refused to honor it because he was outside of the service area.

    LivingSocial apologizes for the inconvenience **. ******** has experienced thus far. Our records indicate that on March 7, 2014, **. ******** was issued a full refund back to his ****** account. No other compensation may be offered at this time.

    We hope that this resolves **. ********’s issue.

    Best regards,

    *****

    3/21/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: ordered two throw blankets off of livingsocial.com and received two vouchers. Used the vouchers for the two throws. One of the two throws was never delivered to our home. They were shipped ***** at different times. One was received and the other wasn't. Both Livingsocial.com and ***********.com say ***** delivered it but we never got it. We have sent email upon email with no results. We are very disappointed in this company. All we want is our other throw or our money back on the second throw.

    Desired Settlement: deliver throw or refund money.

    Business Response:

    On February 23, 2014, the Better Business Bureau received a complaint about LivingSocial from **** **** *********, BBB Case Number *******. LivingSocial received the complaint on March 7, 2014. ** ********* sent a complaint via the Better Business Bureau regarding LivingSocial because he never received the second blanket that he ordered from ***********.

    LivingSocial apologizes for the inconvenience that **. ********* experienced with this deal. A refund in the amount of $30 has been processed back to the card originally used for this purchase. To make up for the shipping, 10 Deal Bucks have also been credited to **. *********’s account. These Deal Bucks will automatically be applied to **. *********’s next purchase, unless restricted in the Fine Print of the deal.

    We hope that this resolves **. *********’s issue.

    Best regards,

    *****

    3/13/2014 Problems with Product/Service
    3/12/2014 Problems with Product/Service
    3/12/2014 Problems with Product/Service
    3/3/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered 5 outdoor lights on 28 Oct. from ************ through LivingSocial. I have yet to receive them. Repeated emails to the company have not been successful I did receive two emails. One on 18 Dec. "Please be beyond doubt as these products will reach you in-time for Christmas. We appreciate your patience. All we want for Christmas is a happy customer." Other emails have been not responded to. I have contacted LivingSocial but all I ever receive from them is form emails. It is nw way past Christmas and I feel that I have been cheated.If you send me an email, I will attach the relevant documents.Please assist me.**** *******Thanks! Product_Or_Service: 5 Outdoor lights Order_Number: ***** Account_Number: **********

    Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my money back!

    Business Response:

    On February 10, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *. *******, BBB Case Number *******. LivingSocial received the complaint on February 14, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he never received the Solar Walk Way Lights he ordered on October 28, 2013, and would like to be refunded.

    LivingSocial apologizes for the inconvenience **. ******* experienced thus far. Our records show that on January 28, 2014, **. ******* was issued a full refund back to the card originally used for this purchase. If **.******* has anymore concerns about this issue we can have an ********** Consumer Service Representative reach out to him directly.

    We hope that this resolves **. *******’s issue.

    Best regards,

    *****

    3/1/2014 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I ordered a **** ***** **** through a living social deal over 2 weeks ago and have not received any indication of it having been shipped. When I emailed living social about this, they responded stating that they would give a refund in deal bucks. I want a refund in cash, because due to this horrible experience, it is highly unlikely I will be ordering from living social again. Moreover, my question about the delivery cost that was charged on the company's website was not addressed.

    Desired Settlement: I would Like a full refund of what I've spent on the product- including the shipping cost, because the only reason I ordered this product is because of this deal. I do not want any "deal bucks' or store credit. I want a full refund back to my credit card.

    Business Response:

    On February 17, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number *******. LivingSocial received the complaint on February 17, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because he has not received his charger, and is requesting a refund.

    LivingSocial apologizes for the experience that **. ******** has had with us. Our records indicate the voucher has already been redeemed with the merchant, and the merchant is in the process of fulfilling all of their orders. We apologize that **. ******** has not received this product during the time he expected. We are currently working with the merchant to get **. ******** a status to his order as soon as possible. As a courtesy, we offered an out of policy Deal Buck refund, a cash value credit, but that offer was declined. We are unable to offer a credit card refund at this time because the voucher has been used and the order is in the process of being fulfilled.

    We hope that this resolves **. ********’s issue.

    Best regards,

    ****

    3/1/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I have unsubscribed several times from Living Social's email updates, and when unsubscribing did not work, I notified them with an email to their customer service demanding to be taken off the subscription list. I also cited 15 U.S.C. § 7704 in my email, which states that businesses are prohibited from continuing emails after 10 days has passed since the initial objection. I received no response. I am inclined to believe that Living Social's abuse is wide spread, as they inquire about an email address just to enter the site, without any notice that by providing one's email one is consenting to receive weekly and/or daily updates. Though I do not believe I have ever consented or purchased anything from their website and I have followed their unsubscribe protocol, I still continue to receive emails. Living Social has also failed to respond in a timely manner to specific requests to be removed from their system. I sent the request on January 29, 2013.

    Desired Settlement: Ideally, Living Social would inform users of their website that they are consenting to daily abuse of their inbox when entering an email address or actually operate a viable unsubscribe system. At bare minimum, Living Social make it easy to send email to their customer service which would actually get a response. In the event Living Social does not conform to statute 15 USC § 7704, any more than they already are failing to, they should be fined for every instance of spam mail they send.

    Business Response:

    On February 17, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ****** *********, BBB Case Number *******. LivingSocial received the complaint on February 17, 2014. **. ****** *********  sent a complaint via the Better Business Bureau regarding LivingSocial because she has been unsuccessful in her attempts to discontinue her email subscription with LivingSocial.

    LivingSocial apologizes for the experience that **. ****** ********* has had with us. Our records indicate that we do not have an account associated with the email address related to this dispute. If **. ****** ********* can provide her email address associated with LivingSocial we would love to assist her in unsubscribing from our email list.

    We hope that this helps resolves **. ****** ********* ’s issue.

    Best regards,

    ****

    2/21/2014 Delivery Issues | Read Complaint Details
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    Additional Notes

    Complaint: I purchased a voucher for a print to canvas on livingsocial.com and proceeded to fill my order with ***************. Nothing ever came. Purchased this voucher through Living Social on May 3rd 2013 at a cost of $35. I went to *************** and placed my order online. After months of waiting I emailed them and complained. They apologized and said there printer had broke, and now that it's up and running they would be filling all orders. Nothing to this date has come. The website is inoperable, and I don't know what to do. My voucher through Living Social is **************. I have contacted them (living social) and asked that they refund my money, but have not gotten a response as of yet.

    Desired Settlement: I just want my $35 back. I have been dealing with this company for almost a year to try and get a silly painting! I just want it to be over.

    Business Response:

    On February 6, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** **********, BBB Case Number *******. LivingSocial received the complaint on February 9, 2014. **. ********** sent a complaint via the Better Business Bureau regarding LivingSocial because she hasn’t received the canvas print she ordered from ***********, and she hasn’t been able to contact the merchant.

    LivingSocial apologizes for then inconvenience **. ********** experienced with this deals. Our records indicate on February 6, 2014, **. ********** accepted the Deal Bucks refund that was offered to her for this purchase, and 35 Deal Bucks were credited to her account. This credit is equal to the amount paid for this deal. No other compensation may be offered at this time.

    We hope that this resolves **. **********’s issue.

    Best regards,

    *****

    2/20/2014 Advertising/Sales Issues | Read Complaint Details
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    Additional Notes

    Complaint: I received an email advertising for a resort stay and it said up to 7 nights for $234 However it was misleading and false because when you try to book it the 7 night is over &500 I find this tactic to be misleading and false I have grid to get living social to honor their ad but they are not willing to do so Please help me

    Desired Settlement: I would like living social to honor the ad

    Business Response:

    On February 4, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number *******. LivingSocial received the complaint on February 9, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he received an email about a resort stay for up to seven nights for $234, but when **. ******* tried to book the stay the total was over $500.

    We understand **. *******’s experience was disappointing, and we're sorry for that. We would like to investigate this issue for them but aren't able to locate the deal **. ******* is referencing. If **. ******* would please respond and let us know the name of the deal, we would be happy to assist further.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    You asked for the details, here it is

    Up to 7 nights ****** ******** for 2 
    $234
    *** *** ********** resort and spa ********
     
    Regards,

    ******* *******








    Business Response:

    On February 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number *******. LivingSocial received the complaint on February 14, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because he received an email for up to seven nights in ****** ******** starting at $239, but when he tries to book the seven days, the price is over $500.

    LivingSocial apologizes for the inconvenience **. ******* experienced when he attempted to purchase this deal. The pricing listed in this deal is correct, however, this deal is no longer available for purchase. This deal included several options available for purchase, based on how long the purchaser wished to stay. The two night stay for two is priced at $234, and the price goes up if the purchaser would like to stay additional days. To stay seven nights would be $546 for a standard room. We apologize for any confusion that **. ******* experienced when he viewed this deal. For the inconvenience, 15 Deal Bucks have been credited to **. *******’s account.

    We hope that this resolves **. *******’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:
    Dear ***** 

    I talked to a manager on the same day I received the email solicitation. At that point, the offer is good and valid. The manager acknowledged that there was an error made. She re read the email word for word and if I may kindly ask you to do the same thing, the email stated up to 7 nights for 234. It is crystal clear. The manager I spoke with agreed it was an error that was not proofed by Living Social and the future emails were pulled out effective immediate 
    It is on this merit that I kindly ask you to honor the deal otherwise it is clearly false advertising. 
    Errors do happen but there has to be accountsbility. When I go to a supermarket and an item is priced incorrectly, the supermarket honors the price and make a correction to pull the remaining items and put the correct price on the item that was priced wrong
    Thank you

    Regards,

    ******* *******








    Business Response:

    On February 4, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number *******. LivingSocial received the rejection of our February 14 response on February 18, 2014. **. ******* rejected LivingSocial’s response via the Better Business Bureau because he would like LivingSocial to honor the price of the stay advertised in the email he received.

     

    LivingSocial apologizes for the inconvenience **. ******* has experienced thus far. We acknowledge the wording of the email was misleading. The price advertised is the rate the stay starts at. The longer the stay, the price increases. We’re unable to honor the price advertised since this deal is no longer running on our website. We’re also unable to do a late buy for **. ******* because there are no more vouchers to be sold. For the inconvenience, 25 Deal Bucks have been credited to **. *******’s account.

    We hope that this resolves **. *******’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    I am not seeing a new reply to my reply earlier

    The ad early stated word for word up to 7 nights for $234
    I spoke with a manager and the manager agreed it was an error
    Like my earlier reply if I were to walk in at a supermarket and find a bottle of wine marked for .50 instead of $50 the supermarket must honor the price and pull the remaining bottles and mark them accordingly
    Regards,

    ******* *******








    Business Response:

    On February 4, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number *******. LivingSocial received the rejection of our February 18, 2014 response on February 19, 2014. **. ******* rejected LivingSocial’s response via the Better Business Bureau because he wishes to have LivingSocial honor the deal for *** *** ********** Resort & Spa ******** at the amount of $234 for a seven night stay.

    We’re sorry for any confusion that **. ******* has experienced. At this time the deal for *** *** ********** Resort & Spa ******** is no longer available for purchase on our site. There is a limited amount of time that our deals are able to be purchased and once that time frame has ended we are not able to add any additional purchases even if the request may have been made prior to that ending date. As previously stated, we understand that the email that **. ******* received was confusing in regards to the pricing. However, once arriving to the deal page to make the purchase we provide a list of the prices for a two night stay all the way until a seven night stay since the prices do vary. 

    We hope that this resolves **. *******’s issue.

    Best regards,

    ********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    This to me is really unethical and disrespectful. There are better ways to attract attention. This is very misleading and deliberate which is unfortunate. I do not know what else to call it other than the classic bait and switch. I think there are laws that address this kind of ill mannered advertising. I brought this up the same day the ad was ran. The delay was caused once again by living social so while it is true that it is no longer available it is because living social refused to honor their own ad at the time the ad was active.
    This business practice should not be tolerated. Please help me. Thanks

    Regards,

    ******* *******








    2/19/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 10/27/10 I purchased a voucher for $25 to a local ******* provider. I was unable to redeem the voucher before the expiration date, however as I understand it, LivingSocial's terms require the merchant to honor the original purchase price with the merchant that the voucher is to be redeemed with. Unfortunately, the ******* provider is no longer in business, so I am unable to redeem this $25 voucher at all. It essence, I have given LivingSocial $25 and have no received any product or service at all. I requested a refund to my credit card for the original purchase price as the voucher is no longer valid anywhere, but I was refused a refund.

    Desired Settlement: I am requesting that the original purchase price of $25 be refunded to my credit card.

    Business Response:

    On February 7, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number *******. LivingSocial received the complaint on February 9, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he would like to be refunded for his purchase to ******* ******* since the merchant is out of business and is unable to honor the paid value of his expired voucher.

    LivingSocial apologizes for the inconvenience **. ****** experienced when he tried to redeem his voucher. Since the voucher expired on October 28, 2011, 25 Deal Bucks have been credited to **. ******’s LivingSocial account. This credit is equal to the amount paid for the deal. We’re unable to issue a credit card refund at this time. LivingSocial’s refund policy allows our consumer’s to request a full credit card refund any unredeemed voucher if the merchant goes out of business before the promotional period ends. After a voucher expires, purchasers may only qualify for a Deal Buck refund.

    We hope that this resolves **. ******’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because: 

    This response is unacceptable. The money I paid to LivingSocial was solely for the delivery of a specific product/service. That product/service was not able to be delviered, so I am requesting a refund of my money. The solution they have provided essentially keeps my money hostage with LivingSocial. I have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one.
     
    Basically, they have my money and are unable to deliver the product/service originally purchased. I feel I am entitled to my money back for inability to deliver the product/service purchased.


    Regards,

    ***** ******








    Business Response:

    On February 7, 2014, the Better Business Bureau received a complaint about LivingSocial from James ******, BBB Case Number *******. LivingSocial received the rejection of our February 9, response on February 14, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because he would like to be refunded back to his credit card for his purchase to ******* *******.

    We have reviewed **. ******’s request and apologize for the inconvenience. **. ****** didn’t contact LivingSocial until long after the voucher expired. The voucher expired on October 28, 2011, and **. ****** didn’t contact LivingSocial until January 11, 2012. During this time the merchant was still in business so no refund was offered. **. ****** contacted LivingSocial again on January 26, 2014 to request a refund. Since the merchant went out of business after the voucher expired, Deal Bucks were offered. **. ****** rejected the offer. No other compensation may be offered at this time.

    We hope that this resolves **. ******’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:
    LivingSocial has failed to make any form of offer to rectify this situation. As it stands now, they continue to hold my money hostage, refusing to return it to me despite not offering any good or service in return. It is my opinion that these appear to be the fraudulent business practices that the BBB was designed to help fight against. Again, I am simply asking for a refund to my credit card on the original purchase price as LivingSocial is unable to provide the good/service that was purchased.

    Regards,

    ***** ******

    Business Response:

    On February 7, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number *******. LivingSocial received the rejection of our February 14 response on February 18, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because he feels that LivingSocial is holding his money hostage.

    LivingSocial apologizes for the inconvenience **. ****** has experienced thus far. **. ******’s voucher has been expired for 36 months. LivingSocial will always honor a refund request for any unredeemed voucher if the merchant goes out of business before the promotional period ends. After that purchasers are only eligible for a Deal Buck refund, equal to the amount paid for the voucher. Since **. ******’s voucher expired on October 28, 2011, and he didn’t contact us until January 11, 2012, only Deal Bucks may be offered at this time. We’ve credited an additional 10 Deal Bucks for the inconvenience. 

    We hope that this resolves **. ******’s issue.

    Best regards,

    *****
     

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:
    LiveingSocial's offer of "deal bucks" is worthless to me as I have no intention of doing business with LivingSocial again. I do not wish to purchase yet another voucher with these "deal bucks" that will likely be unredeemable when yet another business that uses LivingSocial to promote their wares goes out of business. Additionally, at the time of purchase of the original voucher, I do not believe this non-refundable policy was in place. The original terms of the purchase should be honored. I simply want the amount of the original purchase refunded to my credit card - no more and no less.

    Regards,

    ***** ******

    2/17/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher on 11/18/13 from Living Social for 10 pilates classes at ******* *******. I have been unable to schedule the classes because ******* does not return calls or emails and customers with vouchers are not permitted to utilize their online scheduling tool. After over 1 month of trying to use the voucher I purchased for $80.25 I contacted Living Social on 1/25/14 and requested a refund because I paid for services that could not be redeemed. Living Social refused to refund my money. I want a refund for services not rendered. Thank you.

    Desired Settlement: I refund to my credit card that was used to purchase the voucher.

    Business Response:

    On January 26, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she would like to be refunded for her purchase to ******* ******* since she’s unable to contact the merchant to schedule the classes.

    LivingSocial has reviewed **. *****’s request, and apologizes for any inconvenience she experience with this deal. We’ve credited 95 Deal Bucks to **. *****’s account. This credit is equal to the amount of the voucher. LivingSocial’s refund policy allows our consumer’s to request a refund within the first seven days of purchasing the deal. Outside of the refund policy, purchasers are eligible for a refund in the form of Deal Bucks. No other compensation may be offered at this time.

    We hope that this resolves **. *****’s issue.

    Best regards,

    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:
    I want a full refund and have disputed the charges with my financial institution.  I do not want, not will I use deal bucks, please remove them from my account. 

    Regards,

    ****** *****

    Business Response:

    On January 26, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** *****, BBB Case Number *******. LivingSocial received the rejection of our February 4, 2014 response on February 5, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because she wishes to only receive a refund back to her credit card and not in Deal Bucks as we have already provided.

    We’re sorry for any inconvenience **. ***** has encountered. We have removed the Deal Bucks that we previously provided per her request. As **. ***** will be disputing this charge with her bank, we will await information from her bank regarding this purchase.

    We hope that this resolves **. *****’s issue.
    Best regards,
    ********
     

    2/15/2014 Advertising/Sales Issues
    2/15/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On 7/13/13 I purchased a Living Social Voucher for *** ** *** **** ********* mobile auto detailing for $59.00. ( Voucher # *************). When I went to try to redeem the offer in November at the end of September beginning of October, I was unsuccessful in contacting any employee at *** ** *** ****. I had left messages, emailed them directly from their website, and even emailed the address from my personal email account. I had not gotten any response from the company, and by that point the voucher expired at the end of October. I then emailed Living Social with the help request # ( ******** ), and was told by a Living Social Rep that *** ** *** **** was very busy during the last month of the voucher. I then responded again to that ticket on 11/23/13 stating that I had still not even received any call back or email from *** ** *** **** after the 2 voice mails and multiple emails I sent, and this was even after the voucher has expired, and to this day I still have not heard from *** ** *** ****. Living Social then emailed me stating that since I was beyond the 7 day period of purchasing the voucher that Living Social could no longer refund the purchase amount and I could use the money paid to Living Social towards a service at *** ** *** **** for the price I paid of $59.00. However, since I have still not heard from *** ** *** ****, I do not think that would be an option. If I would have known that a couple months down the road I would not have been able to redeem this offer, that I would have asked for a refund within the return policy. I purchased a product, and I was not able to redeem it, and it does not state anywhere in the fine print that an appointment needs to be scheduled months in advance. I did everything the voucher stated by calling and trying to schedule the appointment, but no response was given from *** ** *** ****.

    Desired Settlement: I would like a refund for the product that Living Social promoted, but the company could not honor. It may not the fault of Living Social, but I feel that they are responsible for the clients they promote and the agreement they make with those respective companies.

    Business Response:

    On January 28, 2014, the Better Business Bureau received a complaint about LivingSocial from **** * ******, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he was unable to contact the merchant to schedule an appointment for an auto detailing service he purchased.

    We reviewed **. *****’s request, and apologizes for any inconvenience he experienced with this deal. The merchant was very overwhelmed with this deal, and even agreed to honor the vouchers past the expiration date. We apologize ** ****** wasn’t made aware of this. A refund in the form of 47.20 Deal Bucks has been credited to **. *****’s account. This credit is equal to the amount paid for the voucher.

    We hope that this resolves **. ******’s issue.

    Best regards,

    *****

    2/15/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I placed an order online on 12/3 through Living Socials website for 2 ****** 5 ******** cases with 3 foot ******** cords that was available in 8 colors. I ordered both in purple. I paid $18 for one and $14 for the second for a total of $32.00. It was stated that the order is from a company called *** ******** *****. It also stated when the voucher is redeemed at the merchant there would be a $5.95 shipping charge per item and would take up to 2 weeks to be delivered from time of redemtion. I paid the $32 to Living Social on 12/3 and was debited from my account in the amount of $13.50 and $18.00 on 12/3. I redeemed my voucher numbers of ************ and ************ through the company that the voucher link sent me to with order #s of ***** and ***** and placed my orders and paid $5.95 to each order that was also debited from account on 12/3 and showed on my bank register that It was from a company called ********* * ****? Well I am still waiting for my orders, Ive never received them or any explanation as to when I will So after calling these companies that only refer to unmanned number and mailboxes that only say the mailbox is full and you cannot leave a message, Ive been dealing with Living Social that advertised the product and took my money. They basically just continue to say they are sorry and keep passing me and many others that Ive talked with about this to these other so called companies and nothing happens. I am a leader in my community and volunteer for many organizations to the point that it has been detrimental to my health and has caused me to be pysically ill. I have been suffering with ******** ****** and ********* and ******* ********* which all relate to hair loss. I have been advised by my doctor back in October to avoid all stress in my life and I have done so until now. This has and is chronically causiing my stress level to increase which is causing more hair loss and because of the companies failed attempts to resolve this matter,Just yesterday after calling the corporate office and getting another voice mail that only states that it is full and you cannot leave a message, I had had enough and posted a message on their ******** page about my frustrations. At this time they actually responded by asking me to respond privately to them which I did and they offered to give me deal bucks that can be used on other items that they offer. I do not want to make another deal with them ever again so their deal bucks will not work for me and I want this stress to stop!

    Desired Settlement: I think they should be held responsible for the companies that they choose to do business with and accept responsibility and refund the customers immediatly.They should be held accountable for false advertising and I personally want a refund for all my charges of $43.40 which includes the $11.90 shipping charges and for my stress and grief over this I want 2 ****** 5 ******** cases with 3 foot cords that I ordered and didnt get to give my girls for Christmas or the value shown of $89.95 each for a total of $179.90 to purchase those items to give to my daughters.

    Business Response:

    On January 23, 2014 the Better Business Bureau received a complaint about LivingSocial from ******* *. *******, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she has not received her two items that were purchased on December 3, 2013 for two separate purchases of $18 and $13.50.

    We’re sorry for any inconvenience that **. ******* has encountered with her purchase for ******** *****. We see that on January 29, 2014 **. ******* reached out to us through social media and we processed a refund back to her credit card on January 29, 2014 in the amount of $18 and $13.50. As the shipping amount is not charged by LivingSocial we are not able to process a refund for that amount paid, however we added 10 Deal Bucks to her LivingSocial account to compensate for those shipping charges. Those Deal Bucks she can use automatically towards her next purchase with us. **. *******’s order is still within ******** *****’s system and she may still receive the item. She would have to contact ******** ***** directly to inquire about the status of her order.

    We hope that this resolves **. *******’s issue.
    Best regards,
    ********
     

    2/15/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: Hello, On April 13, 2012 I purchased a deal from Living Social for an "Eight-Hour Introductory Course to Day Trading Equities with Free 1 Month Access to Professional Live trading Chat Room" for $99.00 from a the ****** ******* ******* ******* located at ** **** ****** *** ****** *** ***** ** *****, Phone # ###-###-####. I tried numerous times to schedule the course, but they always told me they had to cancel due to lack of participation / not enough students taking the course. Eventually the voucher expired and the owner of ****** ******* ******* was nice enough to say he would honor the deal for the full value. What he was not nice enough about was getting back to me as to when the actual date of the course was. I called to make a reservation a month in advance and he kept telling me to call back closer to the date to see if they had enough people for the course. The course is only held on Mondays. Flash forward to December 2013. I called to schedule on December 23rd. When I called to verify the class was still on the telephone line was not in service. I tried numerous times to reach them, but the number was never in service. I called Living Social and reported the complaint. I believe at first (and these call should all be records and emails documented) they were able to reach them and told me to try them. I tried them and left a message and never heard back. By this time I had already taken off of work and lost a vacation day (because I need to take off of my full-time job in advance) and did not attend the course. I was pretty frustrated and I know that even though outside of the refund policy LivingSocial is usually (and I say usually due to the rest of the story) great about offering deal bucks - or virtual store credits back to use for other services. I called Living Social near the end of the year and spoke with a male about the issue and he told me a refund would be issued. He had tried unsuccessfully to get a hold of anyone at Equity Trading. I then checked my account a couple of weeks later and saw $39 dollars in the account in the form of deal bucks. I called back and said he had credited me the incorrect amount. I assumed he credited me for the basic option of the deal instead of the Option I selected. I emailed and spoke with two other reps from LivingSocial in January explaining to them that this male (whom I wish I got the name of) promised me a refund in the form of deal bucks for the Equity Trading Deal. They said that I called about another deal for which I did call and the deal bucks were for that deal, yet no one ever told me I was getting a refund for that deal (sadly I know it looks like the girl who cried wolf, but I had an issue with ************ as well). I felt as if they were making it up so they didn't have to refund me the higher amount. I also didn't do due diligence on my part and get the names/ext. of those who had previously helped me; however, I vaguely recall someone responded to my inquiry about ************ as being too bad too sad, you can still use the paid value towards the service there, but we cannot extend the deal bucks back to you. I was like OK whatever, it's $34 bucks towards a full price massage who cares. I'll take a loss on this one. What I did not want to take a loss on was the ****** deal; however, I am so disgusted with the lack of response about this deal/company I don't even care that I am not getting that money back! When I emailed and called LivingSocial about this deal (yet again) they told me they had to try to contact the owner. They tried and they contacted him and he told me what I already knew, he would continue to honor the voucher. Great. He asked me to come in Monday, January 21st. Again, I explained to him I live an hour away and work full-time and couldn't just take off of work on a whim. I need to schedule something in advance. This conversation took place on January 16th. He told me to email him because that was easier, so I emailed him and he never responded. I emailed him about the class on the 3rd and if he could let me know this week if it was still on. Not one single response again. It's to the point where I don't even want to take the course anymore. I am tired of trying to schedule it, not being able to take off, taking off and having the class cancelled, no telephone lines in service etc. I am tired of customer service representatives at LivingSocial telling me they are able to contact the vendor so I cannot obtain a refund in the form of deal bucks WHEN THEY ALREADY TOLD ME THEY WOULD REFUND ME! At this point I don't care to take the course. I am so disgusted by all of the time, cell phone minutes, and emails I have wasted. It's because of this frustration that I have decided to file a complaint with the Better Business Bureau. I don't think the refund practice was fair at all. I have contacted LivingSocial numerous times about my deal with ****** ******* *******. The last time a representative was able to contact the owner, ******. ****** and I spoke about me attending the possible class on February 3rd, 2014. He said to email him because email was a better way to reach him. I emailed him on on January 16th, 2014 and stated the following: "As mentioned, I do work full time about an hour outside the city and would need to give notice in advance of taking time off; therefore, if you could please let me know as soon as you know (hopefully within a day or two) if the class on the third is still available via email it would be greatly appreciated." Low and behold it is now January 30, 2014 and I have yet to hear from him as if to whether or not the class is on for February 3rd, 2014. I'm tired of trying to get a hold of him. I'm tired of asking for a refund and being told we can contact ****** and he said he would honor the voucher and he is open and holding class. I can consider that money as "lost in the wind. " The way this whole situation has been handled has left me so annoyed I don't even care about "******* away" the $99.00 anymore. The level of customer service from both parties leaves something to be desired. I'm done. As soon as I utilize my last voucher I have purchased from your organization I will delete my account.

    Desired Settlement: It would be nice to be given the $99 dollars back; however, I know refunds are not provided except in the amount of deal bucks and this whole entire experience has left me so annoyed that I don't even want to continue to have a LivingSocial account or purchase from them and run the risk of playing a gamble of getting unreliable vendors going forward (I plan on using my last voucher because I had been to the business before and happen to know it was reputable, unfortunately more often than not it seems I have issues with the vendors whose deals I have purchased).

    Business Response:

    On January 30, 2014 the Better Business Bureau received a complaint about LivingSocial from ******* ********, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she is not satisfied with our customer service and states that she was told she would receive a refund in the form of Deal Bucks for her purchase made on April 2012 in the amount of $99.

    We’re sorry to hear about the experience that **. ******** has experienced. We see that she has contacted us several times since purchasing the deal in regards to the issues she was having with scheduling the class. We have processed a full refund for **. ********’s purchase back into her LivingSocial account in the amount of 99 Deal Bucks. These Deal Bucks do not expire and can be used automatically towards her next purchase with us.

    We hope that this resolves **. ********’s issue.

    Best regards,

    ********

    2/14/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I ordered some blackboard sheets that you can hang wherever and use chalk..Well after I ordered them and have not heard I had a hard time finding out if the order had been sent..It hasn't its some type of voucher and I have no idea of how you use it when I found out that I wasn't receiving in the mail I contacted them and said I wanted a refund.They gave me a refund for their website which I said I want a refund to the credit card that I used if im not happy with their website I should receive a refund to my credit card not for more voucher or things that im very not happy with..I want a refund to my card that I used and then it will be solved. Product_Or_Service: 6-Foot Blackboard Wall Decal Order_Number: invoice id ******

    Desired Settlement: DesiredSettlementID: Refund my ****** credit card refund to the amount of $16.00

    Business Response:

    On January 22, 2014, the Better Business Bureau received a complaint about LivingSocial from **** *********, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ********* sent a complaint via the Better Business Bureau regarding LivingSocial because she never received the 6-Foot Blackboard Wall Decal she purchased.

    LivingSocial apologizes for the inconvenience **. ********* experienced with this purchase. Our records show on January 22, 2014 a refund in the form of 16 Deal Bucks was credited to **. *********’s account. This credit is equal to the amount paid for the deal. We’re unable to process a refund back to **. *********’s ****** account because her request is outside of our refund policy. Our policy allows full refunds to be requested within the first seven days of purchasing the voucher. After the first seven days, only Deal Bucks may be requested. No other compensation may be offered at this time.

    We hope that this resolves **. *********’s issue.

    Best regards,

    *****

    2/13/2014 Advertising/Sales Issues
    2/13/2014 Delivery Issues
    2/8/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I was to receive a final payment from Living Social for a Promotion I ran with their company. I agreed to have them issue me a payment buy writing me a check when payments were due to me. However they now state they no longer do hand writing checks every thing is a automatic payment into my business account, which I never wanted, however that is the only way they now will pay. When they disperse payments issued they never inform the merchant of the transaction via e-mail, phone cal, nor a payment slip sent to the merchant, Me. I appears I need to always go to my account to see if a payment took place from what they state in a payment accounting page living social supplies in my merchant center. with all that being said, living social was to do a final payment of $737.35 which they show was a direct deposit on the 13th of December 2013. On the 16th I called to inquire about the deposit,and was told it took place on the 13th give it a few more days it should show up my account.I sent an e-mail once again on 12/21/13 inquiring about the deposit. I was given another response telling me that they would look into it and get back to me in three to four business days.I sent another e-mail on 12/26/13 and was told some one would be in touch in three to four business days, and that they would let their accounting department know of my inquiry. on the 30th of December I called them again and spoke with ******, in their merchant services department. She said she would communicate with accounting and get back to me by the end of the business day. I called again on Dec. 31 in the A.M. spoke with ******, she tells me that their records show the amount of $737.35 was in fact deposited on December 10, into my account, so I go back to Dec 1, through December 30 and hummmm. No deposit on line electronically from Living Social, so I call back this morning, was giving to yet another person who told me her would have ******* call me back, which she does. Now ******* tells me that the deposit did not take place she has this new different report from her accounting department stating the their promotion program changed from a 80/20 program to a 60/40 program with payment and they changed it, and there fore all payments that have been sent to me have been 80% not 60% therefore they owe me only 20%, NOT 40% WHAT EVER HER BIO BABBLE was. and therefore they did summit an electronic deposit for $474.00 on December 26, 2013. I told her if that was the case, why have I been told three to four times now other stories and yet today a different story and my merchant center qualifies the deposits adding up to a final deposit of $737.35 taking place on December 13, 2013. whos story and or accounting practices are I too believe when I have no paper trail as to what living social is doing. I honor every coupon I receive from my clients through Living Social promotions, Living Social keeps 50% of the promotional run value, and rather the coupon exspires or not I still honor it, As I am not in business to misrepresent myself or anger any consumer who comes in my door. Living Social has taken the plat form that I should be Honored to work with them as a partner. However they have failed again and not honored their side. I believe they have mislead me as a merchant, and misrepresented themselves to me as too how they partner in payment due me as the Merchant. I still as of today December have no deposit that has taken place for $737.35, nor even a new amount they created at $404.00. I want living social to be forthright with their accounting practices and show me the merchant how they arrive at the disagreement at hand.

    Desired Settlement: If living social is changing their program in midstream a simple courteous Phone call, letter of contract changes, and proof of electronic deposits sent to merchant along with their accounting procedure as to how they pay a merchant. And pay me my $737.35

    Business Response:

    On December 31, 2013, the Better Business Bureau received a complaint about LivingSocial from **** ******, BBB Case Number *******.  LivingSocial received the complaint on January 1, 2014.  **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he did not receive the final payment from LivingSocial for the promotion he ran with us.
     
    Our merchant services team is working to fix the issues that this merchant had in obtaining his payment.  In order to remit payment due, however, we need **. ****** to confirm to us over the phone his account number for direct deposit or to confirm to us that we have a correct delivery address.  We have reached out to **. ****** continually in order to obtain this information and thus be able to pay **. ****** multiple times in the past two weeks.  At this point, **. ****** is unwilling to confirm either way for us to remit payment.  As such, we respectfully request that **. ****** contact us directly at ###-###-#### to confirm payment location so that LivingSocial can remit payment as soon as possible.
     
    We hope that this resolves **. ******'s issue. 
     
    Best regards, 
     
    *****

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because: Living Social is not being truthful in their response. They have reached out to me to attempt to share with me an excel work sheet that they claim their accounting department has put together, only after I started to inquire as too the deposits that never took place. As my merchant center that Living social supplies on line for merchants to veiw, does not even come close to the excel sheet that they are wanting to supply. They can not do direct deposit as I do not want them to do so, as they can't even be honest nor correct in the deposits that they have done.I requested they mail me a check direct to my address that they have. and Living social states that they no longer mail checks, only direct deposit. I have stated to them that they have had two cyber attacks in the past, and I DO NOT want to trust that it will not happen again. So have requested a paper check to be mailed to me. As well, I have changed banks due to fraud on the account. So they do have my address, and I have requested they send me the paper work and a check. They have told me so many different stories since the 13th of December, I have no trust in their account practices,



    Regards,

    **** ******








    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    Still waiting for a management personal to contact me direct. No customer service representative . And explain to me the reason there acvounting diviation is wrong from there own merchant center page. Snd what they now claim is a new amount with a deviation difference of 300.00
    Regards,

    **** ******

    Business Response:

    On December 31, 2013, the Better Business Bureau received a complaint about LivingSocial from **** ******, BBB Case Number *******. LivingSocial received the rejection of our January 22, 2014 response on January 23, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because there was a difference in the amount that was sent to him.

    LivingSocial has since sent the additional amount via FedEX to **. ******. The package was signed for on January 25, 2014 by ** ***** and is traceable with the following tracking number ************.

    We hope that this resolves **. ******’s issue.

    Best regards,

    *****

    2/7/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Livingsocial failed to disclose that the deal with *** *** ****** always requires a mandatory $50 in travel time. ****************************************************************************************** To me, if *** *** ****** is going to require and additional $50 fee on the promotion, that should be disclosed by Livingsocial upfront. E-mails to Livingsocial have not been fruitful. *** *** ****** didn't seem helpful, either.

    Desired Settlement: Livingsocial and/or *** *** ****** should Refund of the $50. Livingsocial needs to have full disclosure of such mandatory fees in the future.

    Business Response:

    On January 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number *******. LivingSocial received the complaint on February 2, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he wasn’t made aware that he would need to pay at $50 fee to the merchant when he redeemed his deal to *** *** ******.

    LivingSocial apologizes for the inconvenience **. ***** experienced with this deal. At the time of purchase our consumers were made aware that additional fees may apply and to contact the merchant for more information. LivingSocial is unable to issue a refund for charges not paid directly to us. If **. ***** would like to be refunded for the fee paid to the merchant, he will need to contact *** *** ****** directly. For the inconvenience we’ve credited 25 Deal Bucks to *. *****’s account.

    We hope that this resolves **. *****’s issue.

    Best regards,

    *****

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    It's not "additional fees may apply" in the fine print, but WILL apply.  Since this fee is always charged, it should be disclosed in the fine print or this is just plain dishonest.  Livingsocial refuses to hold anybody accountable.

    Anyhow, I've already closed my Livingsocial account, so any credits are just going into a black hole.  So, how about a $50 donation in my name to a charity: ********** ************* in ******** *******, CO (**************************)?  And, Livingsocial needs to agree to hold merchants accountable when hidden fees always apply.

    Regards,

    ***** *****








    Business Response:

    On January 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number *******. LivingSocial received the rejection of our February 4, 2014 response on February 4, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because we did not disclose within the fine print of the deal that there would be an additional charge in regards to distance fees.

    We’re sorry for any inconvenience experienced by **. ***** in regards to this deal. We confirmed with the merchant that the fee that **. ***** was charged by ***** *** ****** is a charge specific to him and his location that he was moving to and from. This information was disclosed to **. ***** prior to the merchant arriving for the move. Within the Fine Print section of the deal we clarify with consumers that pre-consultation is required and state that extra fees may apply for their service. As this amount is not something that is charged for all consumers, it was not mentioned within the Fine Print section as being a mandatory fee.

    We hope that this resolves **. *****’s issue.

    Best regards,

    ********

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    When I called ***** *** ******, they said they always charge this one-time service fee.  If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged.  The English language should be exact and Livingsocial and ***** *** ****** doesn't seem to think this way. 

    Furthermore, I live in a county that is listed as being in their service area.  And, the ****** simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas.

    Thus, this is an unacceptable business practice. 


    Regards,

    ***** *****








    Business Response:

    On January 30, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number *******. LivingSocial received the rejection of our February 4 response on February 6, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because it wasn't disclosed in the Fine Print that there was a mandatory $50 fee that was to be paid to the merchant. 
     
    We have reviewed **. *****’s request and apologize for the inconvenience ** ***** experience when he redeemed this deal. We contacted *** *** ****** and confirmed that the $50 charge was not a mandatory fee. **. ***** was also made aware of this fee at the time he scheduled his appointment with the merchant. **. ***** agreed on the amount to be paid to the ******, and the appointment was made. Since the fees charged will vary depending on the purchaser’s location, the amount of the fee is not disclosed in the Fine Print. Instead, our purchasers are being instructed to contact the merchant for more information about the fees that will be charged. If **. ***** doesn’t agree with the fee that was charged, it would be best to contact *** *** ****** directly. 
     
    We hope that this resolves **. *****’s issue.
     
    Best regards,
     
    *****
     

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    It's not true that the service fee is not always charged.  In fact, I was told point blank on the phone that the service fee is always charged.  Even their website says: "*** *** ****** charges a one-time service fee" at **********************************

    Thus, the fine print should not have said "may charge" but "will be charged an additional service charge even within their service area".  How can Livingsocial be allowed to continue with this kind of business practice allowing their advertisers to be misleading?  So much for their "Good Deal Guarantee".

    Regards,

    ***** *****








    2/5/2014 Advertising/Sales Issues
    2/4/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased two tickets to the Grammy Nominations concert. I was also obliged to purchase a membership to an organization "********* ******" to get the tickets. I was sent an e-mail with 2 vouchers attached from Living Social instructing me to print the vouchers and the tickets would be at will call. I gave the tickets to my son for a gift. He took the ticket vouchers to the will call window and no tickets were available. he then called me (appx 1 hour away via LA traffic). I looked in my e-mail and found an e-mail with the tickets attached instructing me to print the tickets. I sent the email to my son's phone. The ticket window required a paper ticket and would not accept the e-mail tickets. The doors closed and my son was unable to attend the concert. I sent Living Social a complaint. They involved ****** ********* who claimed the sent me an e-mail saying the tickets would be sent via e-mail the day of the concert. I NEVER received such an e-mail. I sent them the "print the voucher" e-mail and they said since Living Social sent me the voucher they were not responsible and have refused to refund my $118. Living Social sent an e-mail saying they were conferring with ****** ********* and I have never heard from them.

    Desired Settlement: I want my money back. I also want them to somehow repair the damage done to my son's evening but I guess that is impossible.

    Business Response:

    On December 13, 2013, the Better Business Bureau received a complaint about LivingSocial from **** * *********, BBB Case Number *******. LivingSocial received the complaint on December 14, 2013. **. ********* sent a complaint via the Better Business Bureau regarding LivingSocial because her son was unable to attend to the Grammy Nominations Concert due to issues collecting the tickets. 

    We understand **. *********’s experience was disappointing, and we're sorry for that. We would like to investigate this issue for her but aren't able to locate her LivingSocial account based on the information provided. If **. ********* would please respond and let us know the email address on their LivingSocial account or the voucher number, we would be happy to assist further.

    Best regards,

    *** *****

     

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because: This business and I have exchanged SEVERAL e-mails regarding this matter. I find it impossible to believe they cannot locate my account. However, my info is as follows:

     

    ***********************

    *********************

    Vouchers # ***** and *****


    Regards,

    **** *********








    Business Response:

    On December 13, 2013, the Better Business Bureau received a complaint about LivingSocial from **** * *********, BBB Case Number *******. LivingSocial received the rejection of our December 14 response on December 17, 2013. **. ********* rejected LivingSocial’s response via the Better Business Bureau because **.********* would like to be refunded for the Grammy Nominations tickets because she didn’t receive the tickets in time for the event.

    LivingSocial apologizes for the inconvenience **. ********* experienced with this deal. When **. ********* redeemed this deal, she was advised that the merchant would be emailing her the electronic tickets on the day of the event, and that the tickets wouldn’t be available for pick up at Will Call. The merchant confirmed they emailed the tickets on December 6, 2013 at 1:00 p.m, and could only accept the printed tickets. LivingSocial is unable to extend a credit card refund at this time. This event was nonrefundable, and no refunds or partial refunds are given to those who missed the event. As a courtesy, 25 Deal Bucks were credited to **. *********’s account.

    We hope that this resolves **. *********’s issue.

    Best regards,

    *****

    Consumer Response:

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

     

    At this point I am placed in the position of having to prove a negative - that I did not receive a notice that the tickets would be sent and not at will call.  I DID NOT receive such an e-mail. The only proof I can offer is why would I give the tickets to my son as a gift and send him and his girlfriend (she in her cocktail dress and he in his suit and tie) to the will call window if Ihad been notified the tickets would be e-mailed to me several hours before the concert was to start.

     

    Also, what explanation does the business have for the e-mail I do have that instructs me to "print the attached voucher and take it to the will call window"?


    Regards,

    **** *********








    2/4/2014 Problems with Product/Service
    2/3/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: ON OCT 13 , 2013 I PURCHASED A VOUCHER FOR CARPET CLEANING IN *****, AZ FROM LIVING SOCIAL FOR $49. BY *** **** ***********? i CALLED ###-###-#### TO SET DATE FOR DEC 13, 2013. THAT DAY 2 YOUNG MEN SHOWED UP TO DO DUCT CLEANING . i TOLD THEM THAT WAS THE WRONG SERVICE AND I HAD NO DUCTS TO CLEAN. THE COMPANY COULD NOT PROVIDE THE SERVICE SO THE LADY ON THE PHONE TOLD ME TO NOT CONTACT LIVING SOCIAL BECAUSE WITHIN 5-10 DAYS I WOULD GET A CHECK IN THE MAIL. I NEVER DID. CONTACTING THEM WAS USELESS. LEFT 2 MESSAGES THEN CONTACTED LIVING SOCIAL ON JAN 9, 2014. MANY E MAIL MESSAGES AND SEVERAL PHONE CALLS GOT ME NOWHERE. TODAY I WAS TOLD ON THE PHONE- WHEN I CALLED LIVING SOCIAL- THAT *** WAS CONTACTED LAST WEEK- AND THEY SAID THEY WOULD ISSUE ME A CHECK??? I DO NOT TRUST THE COMPANY. IN THE LAST EMAIL FROM JAN 17- LIVING SOCIAL SAID THEY WOULD ISSUE ME A VOUCHER WITH THE $ BACK AND NOW ON THE PHONE THEY SAID *** WOULD GIVE ME THE $ BACK?? I GET MIXED MESSAGES AND POOR COMMUNICATION AND I DO NOT SEE MY $ BACK. I DO NOT TRUST *** OR LIVING SOCIAL FOR THAT MATTER. CAN YOU HELP ME?

    Desired Settlement: I JUST WANT MY $ BACK OR A VOUCHER FORMY MONEY $49. FROM LIVING SOCIAL--THEY ADVERTISED AND ARE RESPONSIBLE

    Business Response:

    On January 19, 2014 the Better Business Bureau received a complaint about LivingSocial from ***** ********, BBB Case Number *******. LivingSocial received the complaint on January 22, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she states that she has not received her LivingSocial credit back to her account as stated by LivingSocial and was then told she would be receiving a check from the merchant in regards to her purchase made on October 12, 2013 in the amount of $49.

    We’re sorry for any inconvenience and confusion that **. ******** has experienced. We have confirmed that on January 22, 2014 a refund in the amount of $49 was processed back into **. ********’ LivingSocial account in the form of Deal Bucks. We also issued her an additional 10 Deal Bucks previously on January 19, 2014. **. ******** currently has 59 Deal Bucks in her LivingSocial account to apply towards her next purchase with us.

    We hope that this resolves **. ********’ issue.

    Best regards,

    ********

    2/3/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I wrote you yesterday regarding a situation with **** **** ****** and in that complaint did not ask for any settlement because I bought the deal through Living Social and assumed I would recover my money back from them. After telling them that the movers changed the time and size of truck at the last minute and then the owner yelled and screamed and cussed at me when I tried to ask him about it, their response was that I could not have my money back because the business already turned in the voucher for payment. Of course he did. That has nothing to do with me. He got paid for work that was not done. I didn't change my mind and decide not to do it. He called his movers while they were at my house and told them "Oh * her, we aren't doing it at all now", then collected his money for nothing. His movers even thought he was wrong and felt bad, and said they would do it for me on the side, but I was not going to pay again to these people. I cut my ties and had someone else do it and did have to pay again and take a day off of work. That was after he chose not to help me. Living Social took money for a "deal" that never happened through no fault of mine and I would like them to stand behind the businesses that they choose to promote. Thank you.

    Desired Settlement: I want back the $98.00 I paid to Living Social for services that were not rendered.

    Business Response:

    On January 22, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ****, BBB Case Number *******. LivingSocial received the complaint on January 22, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because she is unsatisfied with the experience she had when trying to redeem her deal to **** **** ******. **. **** had an appointment scheduled with the merchant, but it wasn’t honored because of scheduling issues.

    LivingSocial apologizes for the inconvenience **. **** experienced thus far. A refund in the amount of $98 has been issued back to the credit card originally used for the purchase. **. ****’s feedback regarding this deal is greatly appreciated, and we will ensure it’s passed along to the proper channels.

    We hope that this resolves **. ****’s issue.

    Best regards,

    *****

    2/3/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a deal through Living Social and followed all steps and even paid additional monies for shipping to the company and have not received my product that was ordered a month ago. Living Social and the company ************ have not been helpful to assist in locating my product and/or reimbursing me my money paid. ************ is consistently telling me to track my package which still says processing order from December 17th--this has been the case with all 5 emails i have sent. This has been a hassle and moving forward I will no longer be using Living Social for any gifts, personal use and/or recommend their services.

    Desired Settlement: I would like to be returned my money for the deal as well as the expedited shipping charge i have incurred.

    Business Response:

    On January 16, 2014, the Better Business Bureau received a complaint about LivingSocial from ****** ********, BBB Case Number *******. LivingSocial received the complaint on January 22, 2014. **. ******** sent a complaint via the Better Business Bureau regarding LivingSocial because she redeemed her voucher to ***** *** over a month ago, and hasn’t received her product from the merchant. She also paid expedited shipping on the item.

    LivingSocial apologizes for the inconvenience **. ******** experienced with this deal. We’ve processed a full refund back to the card originally used for this purchase. LivingSocial is unable to refund the amount paid for shipping because it was paid directly to the merchant. For the trouble we’ve credited an additional 10 Deal Bucks to **. ********’s account.

    We hope that this resolves **. ********’s issue.

    Best regards,

    *****

    2/3/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Ordered 2 remote-controlled floating "***** ****" helium toys for my boys on dec. 14th and 15th. NEVER received the product and was never given a reason why. I asked Living Social for the company's phone number and was denied the information. A month later, no one ever tried to contact me to tell me why product wasn't mailed after we paid for it. I hold L.S. and company personally responsible for the entire mess. They ruined my kids Christmas and disappointed us on so many levels.

    Desired Settlement: I would like my money back AND I want what was advertised- the 2 helium toys. Anything less will be unacceptable.

    Business Response:

    On January 10, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ******, BBB Case Number *******. LivingSocial received the complaint on January 11, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because he hasn’t received his two orders through our Shop department that were placed on December 15, 2013.

    We’re sorry for any inconvenience that **. ****** has encountered with his two orders that he placed with us. We have confirmed that **. ****** has not received his two orders for ***** ****s ************** *** *******. We successfully processed a full refund for both of his purchases on January 10, 2014 when he contacted us directly.  This refund was processed back to his LivingSocial account in the form of Deal Bucks as that was the form in which the item was purchased.

    We hope that this resolves **. ******’s issue.

    Best regards,

    ********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because: I would like to know what happened to the product I ordered? Where is the company's response? I was given a refund of "DEAL BUCKS" - not a refund of money to my account. So now I have to use your company again to order something? What a rip-off LivingSocial is!


    Regards,

    **** ******



    Business Response:

    On January 10, 2014, the Better Business Bureau received a complaint about LivingSocial from **** ******, BBB Case Number *******. LivingSocial received the rejection of our January 23, 2014 response on January 23, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because he wishes to have his purchase refunded back to his credit card or to receive the items he purchased.

    We’re sorry for any inconvenience that **. ****** has encountered. As **. ****** requested to either receive a full refund for his purchase in the amount of $42.80 or to receive his items that were purchased, we honored his request and processed a refund in the form in which the order was purchased. As **. ****** purchased the items using Deal Bucks within his account, a refund back in that form is the only option as nothing was charged to his credit card for this purchase. The vendor is not able to fulfill **. ******’s order therefore we have honored his request and processed his refund on January 10, 2014. We also provided **. ****** with an extra 25 Deal Bucks into his LivingSocial account due to the situation that has occurred with his order. **. ****** has a total of 64 Deal Bucks in his account and they are immediately available to be used towards his next purchase.

    We hope that this resolves **. ******’s issue.

    Best regards,

    ********

    2/3/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased living social tickets for the ********** **** ******** in which the header stated that the voucher can be used "anytime between Wednesday, November 06-Sunday, January 05". I called ********** **** a couple of weeks later to schedule my ride and they informed me that was not correct and it was only for certain dates. I inquired about the verbiage that stated that the voucher could be used anytime in the time frame and was told that they did not add that language and that I needed to contact Living Social to inquire. I have corresponded several times with Living Social asking about the language and they ignore my concern and refer me back to ********** ****. I would have never purchased the voucher had I known that it was only valid for specific dates. Living Social has refused to refund the funds or honor Deal Bucks and will not respond in regards to the Good Deal Guarantee policy. Request#********

    Desired Settlement: I would like to be reimbursed for the tickets that I purchased as I was not able to use them "anytime between Wednesday, November 06 – Sunday, January 05 " as the web page stated when I purchased the tickets.

    Business Response:

    On January 17, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *****, BBB Case Number *******. LivingSocial received the complaint on January 22, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because she was unable to redeem her voucher to the ********** **** ******** because it was valid for only specific dates, and couldn’t be used between the dates listed.

    LivingSocial apologizes for the inconvenience **. ***** experienced with this deal. The Fine Print of the deal stated the voucher could be redeemed on November 9, or between December 26, 2013, and January 5, 2014. We apologize for any confusion. As a courtesy we’ve credited 46 Deal Bucks to **. *****’s account. This credit is equal to the amount that was paid for the deal.

    We hope that this resolves **. ****’s issue.

    Best regards,

    *****

    2/3/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher from LivingSocial for a trail ride for two at ****** ***** Ranch, I made numerous attempts to call, email, and ******** message the ranch in order to schedule a trail ride. No one ever returned my phone calls or emails. How is a customer supposed to book an appointment of any sort if they cannot even get In touch with the company? So I contacted LivingSocial because they are "always here to help" and I explained the problem and asked for a refund or for the opportunity to use the money spent on the voucher on something else. That is when LivingSocial refused to help me because I could only get a refund within 7 days of purchase.... 7 days is extremely unrealistic to begin with and they should be taking responsibility for working with a failing company. On another occasion I purchased and $8 voucher for two stylus pens and never ever received anything in the mail. I am asking for a total of $68 from LivingSocial because I have been scammed out of my time and money and I'm really tired of the lack of customer service.

    Desired Settlement: I am asking for a simple $68 to be returned to me, after not receiving any products or services I feel as if I have been robbed by LivingSocial and I request that they fix that.

    Business Response:

    On January 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number *******. LivingSocial received the complaint on January11, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she has not been able to contact the merchant to utilize her voucher that was purchased on February 7, 2013 and also has not received her order from a voucher purchased on March 26, 2013.

    We’re sorry for any inconvenience that **. ****** has encountered with her two vouchers that she purchased. We have confirmed that **. ****** was previously offered a refund in the form of Deal Bucks on May 27, 2013 for her purchase for ****** ***** Ranch. **. ****** denied this offer, wanting a refund back to her original form of payment. As her request was outside of our refund policy we were unable to process this refund back to her credit card. As Deal Bucks were previously offered, we can still honor that refund and have processed a refund for **. ******s purchase back into her LivingSocial account in the form of Deal Bucks. These 60 Deal Bucks are now available and are able to be applied automatically towards her next purchase with us. We have also taken a look at **. ******s purchase for **********************. We have confirmed that **. ****** did not follow the redemption process for this voucher, or pay for the shipping of the item and that is why she did not receive the product. **. ******’s redemption code is still active and is able to be redeemed for her to receive the product once the steps are completed.

    We hope that this resolves **. ******’s issue.

    Best regards,

    ********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:

    I am not satisfied with the way Living Social is fixing this issue, rather than makes customer happy and keep their business they are pushing then further away, this is bad business and I'm not okay with it, and it's a shame that they are so careless!
    I understand that refunding the $60 back to my credit card is supposedly "outside of your policy" and therefore I am happy to take a check! You can mail me a check for $60.00 and then I will be satisfied and consider this issue resolved. 
    Also, Living Social never sent the information to me about  12, 2014 after they received my complaint with the BBB. ... That is absolutely hilarious to me, a customer has to complain to The Better Business Bureau just to finally recieve the information necessary to obtain an item they purchased a voucher for. 
    Regards,

    ***** ******








    Business Response:

    On January 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number *******. LivingSocial received the rejection of our January 17, 2014 response on January 22, 2014. **. ****** rejected LivingSocial’s response via the Better Business Bureau because she does not believe that receiving a refund processed in the form of Deal Bucks is a suitable solution and that we are not working with her to come to a resolution.

    We’re sorry for any inconvenience **. ****** has experienced. We have confirmed that ****** ***** Ranch is currently running another promotion with us and are open and honoring all vouchers for our consumers. We understand that **. ****** had a frustrating situation and processed a refund for her purchase back into her LivingSocial account in the form of Deal Bucks as a courtesy.  As this voucher was purchased on February 7, 2013, in accordance to our old refund policy as listed on the voucher and previously within our Terms and Conditions, LivingSocial will provide a refund for a voucher if a request is made within seven days of purchase. Within that period, consumers can request a refund directly on their My Vouchers page at https://www.livingsocial.com/vouchers. After that, we provide refunds upon request only where the relevant merchant has gone out of business before the promotional period ends. As this merchant is not out of business we will not be able to process a refund for **. ****** back in her original form of payment.

    We hope that this resolves **. ******’s issue.

    Best regards,

    ********

    1/28/2014 Advertising/Sales Issues
    1/28/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: Living Social claims that due to some small print, the item I ordered via their website is not refundable/returnable and no credit will be considered. I call this false or misleading business practice,, and this is not for an $2 item, this is for a near $140 item, that LivingSocial along your deceptive business partners obviously created to scam the public. When the product ordered didn't arrive in 20 days, I contacted LivingSocial. At that time they indicated they had 2 weeks to process and send to their "business Partner", and subsequently the "business partner" had an additional 10 to 14 days to process. At that time I suggested that because the process time was not disclosed and the gift ordered would not arrive in a reasonable time that I would like to cancel the order. I was informed by Living Social that since the order was in process, I must wait for delivery and then return the item for refund/credit. When finally the product was received I discover that the device was obsolete and not compatible with current technology - so unusable. Now when I contact Living Social to return the item, they say that the "SMALL PRINT" states the item may not be returned. Additionally, my family has ordered just two things from your website and both went bad. The other was a personal service order that your business partner (after paid for) decided that would not honor any more because you sold too many. Again, this is an example of creating deception along with your business partners and leaving your customers without resolve.

    Desired Settlement: Refund amount paid plus expenses $240

    Business Response:

    On January 11, 2014, the Better Business Bureau received a complaint about LivingSocial from *** *****, BBB Case Number *******. LivingSocial received the complaint on January 11, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he is wishing to return his item purchased through our LivingSocial Shop department on December 20, 2013.

    We’re sorry for any inconvenience that **. ***** has encountered regarding his order for the *** ****** ***** with *** ******. We have confirmed that the item **. ***** purchased does state within the Fine Print section of the deal, which is available prior to purchase, that this item is final sale and is not eligible for return. The information listed for this deal does clarify that this item is produced by ******** (which is owned by ******). As ****** is the creator of the ******* operating system, this item was created to work with their proprietary software. We have added 30 Deal Bucks to **. *****’s LivingSocial account for him to use towards another purchase with us but we will be unable to accept a return for his order. These Deal Bucks will be applied automatically towards his next purchase with us and won't expire for a year.

    We hope that this resolves **. *****’s issue.

    Best regards,

    ********

    Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:
    While Living Social states something about rules respect to "FINE Print" they have not provided said "fine Print".  Further they have removed the product in question from their website so that no supposed "fine print" my be reviewed.

     
    Next they presume that the buyer must be aware that the product is specific and proprietary. This disclosure was not on their website with the product.
     
    Lastly,  there are numerous buyers that have unfortunately discovered the same issue after they purchased and Living Social refuses to take responsibility for their lack of disclosure.  Understandably the situation could be labeled "let the buyer beware" yet when a company dumps or floods the market with unusable product with no disclosure and no "fine print" or other print disclosing the proprietary nature of the product, I see their business practice as fraudulant, misleading, and unaccountable.
     
    Again this is not the only problem my family has experience with Living Scoial business practices.  Recently my daughter purchase a salon coupon which she was unable to use because the vendor indicated "too many were sold to honor".  Living Social would not provide a refund so again we purchased an unusable item and certainly their offer of a $30 credit hardly makes up for the several hundred dollars wasted.
      

    Regards,

    *** *****








    Business Response:

    On January 11, 2014, the Better Business Bureau received a complaint about LivingSocial from *** *****, BBB Case Number *******. LivingSocial received the rejection of our January 15, 2014 response on January 17, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because he was unable to access to the link for the *** ****** ***** with *** ******.

    LivingSocial is really sorry to hear that **. ***** had difficulty accessing to the information provided. We have checked the link one more time and it shows all the information that **. ***** requested. He can access to the ‘Fine Print’ of the deal by visiting: *******************************************************************************

    We hope that this resolves **. *****’s issue.

    Best regards,

    *** *****

    Business Response:

    On January 11, 2014, the Better Business Bureau received a complaint about LivingSocial from *** *****, BBB Case Number *******. LivingSocial received the rejection of our January 15, 2014 response on January 17, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because he was unable to access to the link for the *** ****** ***** **** *** ******.

    LivingSocial is really sorry to hear that **. ***** had difficulty accessing to the information provided. We have checked the link one more time and it shows all the information that **. ***** requested. He can access to the ‘Fine Print’ of the deal by visiting: *******************************************************************************

    We hope that this resolves **. *****’s issue.

    Best regards,

    *** *****

    1/28/2014 Problems with Product/Service
    1/27/2014 Delivery Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased one of the certificates for a photo blanket from ***********. Redeemed and contacted ******* to ensure delivery by the 17th of December. The 14th of December contacted them again to ensure timely delivery. NO response. Called, no response. Another email and call on the 15th same result. At this time I contacted living social and their response was had nothing to do with them contact vendor. If I could reach vendor would not have contacted them. Let them know that and no response. Called them and was put on hold "to consult with a supervisor" and left on hold for over 8 minutes. I hung up, which I am sure was their intention. The "photo" blanket arrived on the 31st of December. It was nothing more then a cheap piece of felt, blank. Yes, no photo on it at all. Contacted ******* over and over to no avail. Tried living social to have them intervene, again no response. When I attempted to receive a refund through them, was offered a voucher for same value. Are you kidding? Poor customer service, a rip off vendor and I am supposed to do business with them again? Filed a complain with ****** for a monetary refund and they never even bothered to acknowledge it. Let the clock run out so ****** would refund and they would not have to admit anything. Appalled at the lack of customer service on this and their cavalier attitude. They offer the services of vendors. You would hope they would have a process that prequalifies them not just taking the word of a company that they can deliver on vouchers. This ruined a Christmas moment with my aunt from Ireland, one we may not see again in person. No one was at all concerned with my customer satisfaction or making any attempt to make this right. Mores the pity that this is how they conduct business.

    Desired Settlement: I want what should be very simple, customer service for what I purchased. Someone to be held accountable for ruining a family moment. Want them to accept responsibility for using a company that had no way of handling the volume or ability to deal with a service and product they offered. Basically want them to acknowledge they offered a product that could not delivered. Accept responsibility. That is what a REAL business does.

    Business Response:

    On January 15, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *. *****, BBB Case Number *******. LivingSocial received the complaint on January 22, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he received a poor quality item from ***********.

    LivingSocial apologizes for the experience that **. ***** had with this deal. Our records indicate that we have processed the refund for $35 in the form of payment received on December 1, 2013 and also credited 10 Deal Bucks to his LivingSocial account for the delayed fulfillment of his request.

    We hope that this resolves **. *****’s issue.

    Best regards,

    *** ****. 

    Consumer Response:

    To clarify their response and actions, NO refund was provided. ****** simply let the clock run out on the complaint I filed due to no response by their company. They did not provide any assistance in resolving issue with the company I purchased the voucher from nor respond in any manner to the complaint. They simply ignored the situation to avoid any admission of responsibility in the matter. That is entirely two separate different actions.

     

    From the start of this issue, which was never resolved, they have not made any attempt to correct, assist or even define the problem. Merely avoided any of my attempts to contact and resolve amicably. Not the way to do business. Their response was to put the entire onus on the company they advertised and deny any direct responsibility. They have set themselves up as "brokers" of the deal. Taking their cut without doing anything to earn it. Not the way to run a business. At least a customer service related business.


    While the BBB may be satisfied with their response I am not. Believe a company should be held accountable for the product they offer and do what it takes to help their customer resolve issues that arise. Especially one that includes a fraudulent company selling blank pieces of fleece as photo throws.




    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: *******

    I am rejecting this response because:


    Regards,

    ***** *****

    Business Response:

    On January 15, 2014, the Better Business Bureau received a complaint about LivingSocial from ***** *. *****, BBB Case Number *******. LivingSocial received the rejection of our January 22, 2014 response on January 23, 2014. **. ***** rejected LivingSocial’s response via the Better Business Bureau because he is dissatisfied with our response.

    We understand **. *****’s experience was disappointing, and we're sorry for that. Our record indicates that we have been in touch with **. ***** since December 17, 2013 regarding the *********** deal. We also received his dispute through ****** and asked **. ***** to verify his information since was different than what we had in our system. Since he escalated the dispute to a claim, our Customer Services team didn’t have the option to address his final request; but our Financial team did.

    We hope that this resolves **. *****’s issue.

    Best regards,

    *** ****. 

    Consumer Response: While sending one email does constitute communication it is merely the letter of the word, not the true meaning. One email was sent responding as stated, and no follow up or answer. If one had been received on a timely basis would not have escalated. Since that initial emails 4 more have been sent, no replies received. Like I said, communicating once does not truly mean customer service.


    As for their finance dept. all they had to do was admit culpability on this matter on the FIRST day escalation notice was received and refund would have been granted immediately. Instead they followed their usual policy of ignoring and hoping it went away. Which means that the full 9 days passed before refund was granted, when the clock for their response, or more appropriately lack thereof, was received. No attempt was made to resolve, just ignored as they did entire process. Too bad they did not spend as much time trying to ensure customer satisfaction as they  do with their wording on this subject.

    Once again BBB can proceed and judge accordingly however in no way was any attempt made to work with me on this matter or even bother to communicate. No replies on any email but at least two spams a day from them.


     Complaint: *******

    I am rejecting this response because:


    Regards,

    ***** *****








    1/26/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: I am a LivingSocial customer and I bought 2 vouchers for ****** restaurants located in ******* ****, California. For the voucher, there were 2 locations to choose from to redeem. However, these 2 locations were closed, closed meaning "out of business". I contacted LivingSocial on 12/21/2013 Saturday, stating that I went to both locations and they were closed when they should been opened. I also called the businesses every other day, and no pickup or responses. **** website indicated that one of the locations has been closed for sometime. I informed LivingSocial that these 2 businesses are closed such I couldn't redeem my vouchers. LivingSocial wouldn't credit or refund my purchases. Again, I informed LivingSocial that I wasn't at fault for this situation; it was the ****** restaurants that were at fault for closing.

    Desired Settlement: I want a credit to my account or a refund to my credit card.

    Business Response:

    On January 8, 2014 the Better Business Bureau received a complaint about LivingSocial from ***** *****, BBB Case Number *******. LivingSocial received the complaint on January 11, 2014. **. ***** sent a complaint via the Better Business Bureau regarding LivingSocial because he states that the two ****** locations he purchased a voucher for have gone out of business.

    We’re sorry for any inconvenience that **. ***** has experienced. We have confirmed that **. ***** was refunded by our customer service team on January 9, 2014. We offered **. ***** a refund back into his LivingSocial account in the form of Deal Bucks and he accepted that offer.

    We hope that this resolves **. *****’s issue.

    Best regards,

    ********

    1/26/2014 Advertising/Sales Issues | Read Complaint Details
    X

    Additional Notes

    Complaint: On Sept. 19, 2013 I bought 4 vouchers from Living Social for a evening cruise of the Potomac with ********* **** ***** ***) for a sum of $56.00. The instruction was to book the tour via email. I emailed *** three times to book the tour for Nov. 7. There was no response. When *** finally responded (they apologized and said the person in charge of reviewing emails was gone); my visitors have left and I have no need to go on a boat tour. I asked for refund from Living Social and they said they can not refund me but will give me $56.00 credit that I can use with any other Living social promotion. On January 7, 2014 I proceeded to buy 4 vouchers for a total sum of $56.00 for *********** ********. On Jan. 8, I went to *********** ******** (**) to use the 4 vouchers. ** said I can only use one voucher at a time per visit, and only one visit a day. This fine print message was not included in the voucher but in a separate page which I did not see. The voucher dis not state there was a second page. It means I have to go to the ******* place 4 times. This place is 40 minutes from me and I do not drive, but have to ask someone to drive. This is not acceptable to me.

    Desired Settlement: I get refunded $56.00.

    Business Response:

    On January 9, 2014, the Better Business Bureau received a complaint about LivingSocial from ******** ****, BBB Case Number *******. LivingSocial received the complaint on January 11, 2014. **. **** sent a complaint via the Better Business Bureau regarding LivingSocial because she wishes to have a refund back to her credit card for her purchase that she made for *********** *******.

    We’re sorry for any inconvenience that **. **** has encountered with her purchase. We understand that **. **** is requesting a refund for her purchase back to her credit card as she was not aware that she could not use all four of her vouchers during the same visit. Within the Fine Print section of the deal, it does state that there is a limit of one voucher per customer per visit to *********** *******. This information is provided on the deal page prior to making the purchase and is also listed on the physical voucher after the purchase has been completed. **. ****’s purchase for *********** ******* was made fully by using the Deal Bucks that she had within her LivingSocial account and there was no amount charged to her credit card for this purchase. **. **** accepted these Deal Bucks into her LivingSocial account on January 6, 2014. As **. **** has requested a refund for her purchase, we have processed her refund in full in the form in which it was purchased which is Deal Bucks back into her LivingSocial account. As she was not charged to her credit card for this purchase, we are not able to process a refund back to her credit card. **. **** will see that she has 56 Deal Bucks available in her LivingSocial account that do not expire.

    We hope that this resolves **. ****’s issue.

    Best regards,

    ********

    1/26/2014 Problems with Product/Service | Read Complaint Details
    X

    Additional Notes

    Complaint: I purchased a voucher with living social for $120 for ************* ****. They were unable to provide service for my wedding and verbally told me to request a refund from Living Social. I contacted Living Social and they said that it was outside of the timeframe but would contact ************* **** to see if they authorized it. ************* **** denied that they offered me a refund. After that point, I tried to contact ************* **** several times with no response. I sent emails several times and called. I then tried to complain to Living Social staying that although it was outside of the time frame, I believed I should receive a refund as I tried to get in contact with the vendor but they would not respond back. Also, within this time, I read numerous negative reviews of ************* **** saying that they were stood up on the day of service, were never responded back to when requested refunds and threatened to be sued for defamation because they wrote negative reviews online. Also, I went to their website again and it's not in service and their phone number goes unanswered with a voicemail saying it's for a man running for office, not a **** company.I mentioned all this to living social. They offered me credit which I declined as I didn't want to use another of their merchants if they contracted with vendors who refused to provide paid for services. I have made 2 attempts to collect a refund. I have 2 case files complaints with them. The last one which we emailed on 1/5/14 stated that they no longer offering me a credit. I feel that this is a horrible business practice. I should receive a refund and at the very least should not been offered a credit and then have it revoked. I know I am not the only person who has requested a refund for this particular merchant. I feel that they should acknowledge that they made the mistake of contracting with a bad merchant and offer a refund. By not offering a refund, they take no responsibility .

    Desired Settlement: I would like a refund back to my original method of payment. I feel that a credit is not sufficient because the merchant refuses to provide service, although they tell Living Social that is not the case. . I feel that this merchant is out of business since their website is down and phone number is for someone else. Although when Living Social calls they respond and say they are in business and honoring vouchers.

    Business Response:

    On January 5, 2014 the Better Business Bureau received a complaint about LivingSocial from ***** ******, BBB Case Number *******. LivingSocial received the complaint on January 11, 2014. **. ****** sent a complaint via the Better Business Bureau regarding LivingSocial because she was not able to schedule and redeem her voucher for the specific date that she was inquiring about.

    We’re sorry for any inconvenience that **. ****** has experienced with her purchase. We have confirmed that the merchant is still in business and have also reached out to them directly on December 26, 2013 and they confirmed that they are open and are more than willing to honor the voucher for this consumer. On August 19, 2013, December 26, 2013 and again on January 6, 2014 we have offered **. ****** a refund for her purchase back into her LivingSocial account in the form of Deal Bucks. She has denied this offer from us as she believes that she deserves a refund back to her original form of payment as she was not able to schedule the dates she wanted with the merchant. As listed within the Fine Print section of the deal, reservations are required and are subject to the merchant’s availability. We certainly understand that **. ****** would like a refund back to her credit card, however her request was made outside of the refund policy in effect at the time of her purchase. That refund policy stated that we can provide a refund for a consumers voucher if the request is made within seven days of their purchase. After that, we only provide refunds upon request where the merchant has gone out of business before the promotional period ends. This is also the policy that we were reiterating for the consumer on January 5, 2013 and we were not revoking the previous offer of a refund in Deal Bucks.

    At this time, we have processed a full courtesy refund for **. ****** back into her LivingSocial account in the form of Deal Bucks as that is what we previously offered, but we are not able to refund her purchase back to her original form of payment. These Deal Bucks never expire and are automatically applied towards her next purchases with us until she no longer has any Deal Bucks in her account.

    We hope that this resolves **. ******’s issue.

    Best regards,

    ********

    1/26/2014 Problems with Product/Service | Read Complaint Details
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    Additional Notes

    Complaint: I purchased a phone charging case on 11/27/13 via ***************** (Order#: ****) after purchasing an $18 Living Social voucher to be redeemed with ************* (**). I paid $5.95 shipping on **'s site. ** said the case would be shipped within 14 days. After multiple emails to **, I received a lie from Eric, the owner, that my case was shipped on 12/12/13. This was a blatant lie. According to the tracking number I was given, the case was not shipped until 12/30/13. It did not arrive to me until 1/4/14. Not only did the case take a ridiculous amount of time to be delivered and not only did ** lie to me, the case is defective. It causes rapid draining of the phone battery and will eventually short circuit the charging port altogether. I contacted Living Social twice by phone and twice by email while waiting for the case but they would not refund the voucher. They defended the seller, **, and refused to offer any remedy.

    Desired Settlement: I want a refund of the $18 voucher. I DO NOT WANT LIVING SOCIAL CREDIT. I have already filed a BBB complaint against ******** ***** (AKA *** ********* *** ******* * ******).

    Business Response:

    On January 12, 2014, the Better Business Bureau received a complaint about LivingSocial from ******* *******, BBB Case Number *******. LivingSocial received the complaint on January 13, 2014. **. ******* sent a complaint via the Better Business Bureau regarding LivingSocial because she is requesting a refund for her purchase of $18 that was made on November 28, 2013 as the item took an extended amount of time to ship and is also now defective.

    We’re sorry for any inconvenience that **. ******* has encountered with her purchase. We understand that **. *******’s order arrived later than what was originally communicated with her. For that inconvenience we added 15 Deal Bucks to her LivingSocial account on December 19, 2013 for her to use towards her next purchase with us. As **. *******’s voucher was redeemed successfully for her item we are not able to automatically process a refund for her purchase back to her credit card. We’re sorry to hear that the item she received is defective and at this time **. ******* will have to return the item back to ******** ***** first before we would be able to process a refund. Once the item has successfully been returned and that information confirmed with ******** *****, we will be happy to assist **. ******* with processing a full refund back to her credit card.

    We hope that this resolves **. *******’s issue.

    Best regards,

    ********

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    Additional Notes

    Complaint: I purchased the Two-Hour Photo Booth deal with the ***** **** that was offered on Living Social for use at my wedding on 10/13/13. Per the deal voucher I was supposed to receive unlimited pictures, free downloads, 200 4x6 prints & a USB of all photos. Initially I was told by the company the do not do USB's. They acted as if I was confused about the Living Social deal ter** and that stated they would e-mail a link to download the pictures. After nearly 3 weeks of e-mailing back and forth with the ***** **** I never received this download link for the pictures, even though they stated the emailed it numerous times. I finally got in contact with living social and they were able to contact the company and after several days I received a phone call from the owner of the ***** company stating he was contacted about this through living social and he would mail me a DISC/DVD of the pictures. THE DEAL WAS FOR A USB DRIVE AND NOT A DISC. They are two separate things. I use a netbook and tablets to access the internet. Neither of these devices have a CD drive, so even though I technically have them on a disc I had to go out of my way in order to retreive the photos from the disc. When I contacted living social about not getting the pictures the final email from the stated the following: We wanted to take this moment and thank you for referring us to your friends, we think you're great too. We're sorry there was trouble redeeming your voucher. We contacted The ***** **** and they let us know that your disc with prints has shipped. They also let us know that they would be reaching out to you directly, so keep an eye out for an email from The ***** **** if you have not already seen one. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! **** | Consumer Services Representative | LivingSocial | help.liv