This Business is not BBB accredited
Philadelphia Insurance Companies
Phone: (800) 873-4552 View Additional Phone Numbers 1 Bala Plz Ste 100, Bala Cynwyd, PA 19004
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Philadelphia Insurance Companies include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 17 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||17|
Type of Entity
Business ManagementMr. Seth W. Hall, Vice-President of Customer Service Mr. James J. Maguire Jr., Chairman Ms. Carrie Santonastaso, Asst Vice-Pres. of Operations
Alternate Business NamesMaguire Insurance Agency, Inc. Philadelphia Indemnity Insurance Company
THIS LOCATION IS NOT BBB ACCREDITED
1 Bala Plz Ste 100
Bala Cynwyd, PA 19004 (800) 873-4552 Directions
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (610) 617-7900(Phone)
- (610) 227-0027 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|12/17/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: The business insurer hit my vehicle and the business agree to pay. my car ran for two days and stop. they said wait untill adjuster come out before i do anything. three days later adjuster come out and tell's me wait for claim personel decision before taking action on repairing my vehicle. next day claim personel send me e-mail that a teardown is required. i put my car in shop the adjuster was suppose to come out to readjust the car (not sure if he came out of not). two days went by and the shop call and said the insurance company said that the starter not working was not damage during accident (my car was parallel park and that after noon when i seen my car it was park on a slant part way on the curb, headlights and body damage on driver side were starter is at). so i was to pay for repairs and was told that they will pay for the body damages. my car is in the shop now and they can't finish the job because they need to buy more parts. its been a week and still no payment from the business and the rent a car place is calling me for money. when i was told that the rental was mine until my car is fix.
Desired Settlement: i would like all expenses paid back to me for: rent car, starter, and possibly down payment for body parts. because i'm tried of waiting and can not move out of town with my car still here. accident happened april 9 and may 13; i have planned to move out of town by june
Please see attached response to the complaint noting that the claims adjuster has been in contact with *** ****** and has attempted to resolve this loss.
****** ************, CIC, CPCU, AU, AIM
Assistant Vice President, Operations
Philadelphia Insurance Companies
A Member of the Tokio Marine Group
8501 Turnpike Drive, Suite 200
Westminster, CO 80031
Direct Dial: ************
Direct Fax: ************
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Read Complaint Details
Complaint: I want to renew my fitness insurance policy which I have had with this company for several years. The policy cost is $126.06 for 1 year. They tell me I have to take the **** ******* in order to have policy which makes the policy $145.00. I do not want to ******* nor should I have to pay extra as I want only the policy which a I have been getting in past. This is a rip off.
Desired Settlement: I should have to pay for my policy only. $126.06 and not the added cost of a **** ******* that I do not want and if I did want can get from other sources for a lot less. It is not right.
From: **** *** ****** **********************
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/11/2013||Problems with Product/Service|
|10/22/2012||Problems with Product/Service|
|10/16/2012||Problems with Product/Service|
|9/26/2012||Problems with Product/Service|
|5/5/2012||Problems with Product/Service|
|3/7/2012||Problems with Product/Service|
|1/4/2012||Problems with Product/Service|
|10/13/2011||Problems with Product/Service|
|3/16/2011||Problems with Product/Service|