BBB Accredited Business since

Chester Perfetto Agency, Inc.

Additional Locations

Phone: (800) 523-8020 Fax: (610) 678-1238 View Additional Phone Numbers 40 Commerce Dr, Wyomissing, PA 19610

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chester Perfetto Agency, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chester Perfetto Agency, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Chester Perfetto Agency, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 22, 1997 Business started: 02/01/1971 in PA
Type of Entity


Business Management
Mr. Scott Perfetto, President Mr. Chester Perfetto, Owner
Contact Information
Principal: Mr. Scott Perfetto, President
Business Category

Insurance Services

Alternate Business Names
Insure-A-Trip, Inc. TravelSafe Insurance

Additional Locations

  • 40 Commerce Dr

    Wyomissing, PA 19610

  • PO Box 7050

    Wyomissing, PA 19610


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/20/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We are clients of this insurance company. We submitted a claim, according to our contract with the company, on May 20 2015. The company, according to the same contract, had 10 business days to resolve our claim. They acknowledge reception and completion of the paperwork, but failed to produce a result in the established time-frame. Moreover, even now, after more than 20 business days, they refuse to even provide an estimation to the resolution date.

Desired Settlement: Full insurance refund payment according to the claim and the contract.

Business Response:

Thank you for your July 4, 2015, correspondence regarding the above-noted claim. ********** is the sales administrator for the travel insurance policy Mr. ****** purchased. We have contacted the claims administrator, **** ****, Inc., and the underwriter, ****** ****** **** ********* *******, regarding Mr. ******'s concerns.

We have been advised payment was entered for Mr. ****** June 18, 2015, and a check was mailed June 25, 2015 in the amount of $2,335.32.

Should you have any further questions, please do not hesitate to contact me.


Deb G****

A Division of Chester Perfetto Agency, inc

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Chester Perfetto Agency, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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