BBB Accredited Business since
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This company is a public insurance adjuster.
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A BBB Accredited Business since
BBB has determined that Action Adjustment Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Action Adjustment Service, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Insurance Department, Bureau of Consumer & Producers Services-PA
1326 Strawberry Square, 13th Floor, Harrisburg PA 17120
Phone Number: 717-787-2317
Fax Number: 717-787-8585
The number is 23511.
Type of Entity
Business ManagementMr. Richard Driscoll, President Ms. Peggy Driscoll, Secretary/Treasurer
519 Bristol Pike
Croydon, PA 19021 Directions
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Additional Phone Numbers
- (215) 860-3700(Phone)
- (609) 264-1200(Phone)
- (888) 785-1203(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have a home that got water damage from a toilet. The company is an insurance adjuster they had someone come in rip the home apart, all walls taken out I have the pictures of this. My home was gutted. I got a check for 12,582.27 to repair my entire home. The company they hired was paid 15,634.37. Action adjustment got paid 4,194.00. They spent more money gutting my home then I got to repair it, It cost me an extra 30,000 to have someone finish my home. I never got any phone calls back, he just hit and ran. I'm an elderly women who he very clearly took advantage of.
Desired Settlement: I would like this never to happen to anyone again it is criminal. I want the money I spent to fix my home given to me. He clearly called in his own demo crew and ripped me off.
In response to your letter concerning a complaint filed by **. ******* ******:
**. ****** contacted us on June 28, 2012 regarding a water loss at her rental property in ***********, New Jersey. **. ****** has used our services over 7 times in the past 7 years for her several properties in Pennsylvania and New Jersey. I went to the loss which was due to a toilet malfunction and her home was filled with Category 3 Water. I contacted an Emergency Mitigation company to follow protocol for removing all contaminated water and damaged surfaces. (See Attachment A).
I met with the adjuster from ***** ******, ***., assigned by ********* Insurance, on July 2, at the loss.
By August 2, **. **** ********** and I were in agreement with the scope of damages for the insured and the amount to be paid for the emergency services. (Attachment B). We had **. ****** sign a Proof of Loss for emergency services and the rebuild (See Attachment C). Two checks were issued by ********* Insurance Company for the amounts on the Proofs of Loss. The checks were issued on August 16, 2012 and sent to the *** ******* Agency who then gave them to **. ******. She brought them to our office for disbursement. The emergency service check was sent to the emergency service company for payment. The rebuild check was deposited by our firm and we deducted our fee and issued payment that was due to **. ******. (See Attachment D).
**. ****** did bring in the Contractors Invoice from *********** ******* listing work he had done totaling $38,500.00.( Attachment E) Many items on this list were out of the scope of the insurance company estimate and that was explained to her. Her loss was on the lower half of the drywall and flooring. Windows, ceilings, upper cabinets, blinds, counter tops, etc. were not a part of that loss. I tried several times to contact him to no avail. **. ****** came to our office and it was related to her that in order to recover her depreciation, we would need validation of payment (cancelled checks) to the contractor. We did not hear from her again.
I feel **. ****** received a fair and right settlement from ********* Insurance Company, ***** Claims, Inc. and our firm.
Please contact our office if any additional information is needed.
******* ** ************
******* ** ********
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
We stand by our response of September 26 along with the documentation provided. In her rejection letter, she attached photos which clearly show upper walls, upper cabinets, countertop, toilet, tub, window blinds that were there when the remediation company finished the emergency service for removing contaminated water. If she had them replaced, that was her choice, but not items that were part of her claim.
Again, I feel **. ****** received a fair and right settlement from ********* Insurance Company, ***** Claims, Inc. and our firm.
******* ** ********/***
|5/15/2012||Problems with Product/Service|
|4/30/2012||Problems with Product/Service|
|2/15/2012||Problems with Product/Service|