BBB Business Review

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This business is not BBB accredited.

Marriott Corporation

Find a Location

Phone: (301) 380-3000 View Additional Phone Numbers 10400 Fernwood Rd, Bethesda, MD 20817

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The company provides hotel and residence services through its service brands, including:  Courtyard by Marriott, Fairfield Inns and Suites, and Residence Inns.   Please check the separate listings under those trade style names.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Marriott Corporation include:

  • Failure to respond to 20 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

375 complaints closed with BBB in last 3 years | 144 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 61
Delivery Issues 4
Guarantee/Warranty Issues 6
Problems with Product/Service 266
Total Closed Complaints 375

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Marriott Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: September 23, 2002 Business started: 01/01/1927
Type of Entity


Business Management
Mr. Arne Sorenson, President
Contact Information
Principal: Mr. Arne Sorenson, President
Business Category


Alternate Business Names
Corporate Headquarters Marriott International Marriott Conferance Centers Marriott International, Inc. Marriott Marquis
Additional Information

This report includes Bureau experience with Marriott International Hotels, Inc.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.