BBB Accredited Business since
Welbilt Homes, Inc.
Phone: (610) 916-2020 Fax: (610) 916-6060 15 Orchard Ln, Leesport, PA 19533
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Welbilt Homes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Welbilt Homes, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA002497.
Type of Entity
Business ManagementMr. Larry Reinert, President Ms. Fran Reinert, Vice President
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We learned of this company through their website. That site intentionally misleads the consumer with regard to construction costs involved in building a new home resulting in a bait & switch situation. Furthermore, the owner and staff repeatedly made verbal representations to us regarding the cost savings of doing business with them. The original written price estimate that they provided induced us to purchase a piece of raw land for a price that we could afford based on these assurances. Subsequently (after our purchase of the land was finalized), they raised the price estimates so that the new cost quotes exceeded the amount that we budgeted based on their original representations. When we disputed the increasing costs, the owner became defensive and relayed falsified information to us in defense of their failure to disclose certain "hidden" costs not identified on the website, nor in any of the numerous verbal representations. Finally, the owner subsequently contacted us for the sole purpose of verbally harassing us further despite her final statement that she had authored a writing permanently dismissing us as a client prior to making the call. By dismissing us as a client, this company has left us with a piece of land for which we may not find another builder in time and/or for an equivalent price.
Desired Settlement: We would like an apology from the owner for her verbal harassment. We also would like to see the website changed to comply with FCC regulations regarding fair and truthful advertising, especially with regard to the misleading pricing. Finally, we wish to have them honor their original quote for building our home.
Dear **. *********,
The recitation of facts is incomplete and inaccurate. The complainants’ recollection of the sequence of phone calls is also inaccurate.
At no time did Welbilt Homes require that the complainants purchase any particular lot. Welbilt Homes was asked if it was feasible to build a particular house on the lot in question.
During the course of discussions of numerous changes, it became clear to Welbilt Homes that it would not be possible to complete a building to the satisfaction of the complainants under any circumstances.
Therefore, and because there was no agreement in place, Welbilt Homes decided to terminate the ongoing conversations.
******* ** *******
Welbilt Homes Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|3/12/2013||Problems with Product/Service|