BBB Accredited Business since

Sunshine Home Builders, Inc.

Phone: (215) 257-9666 View Additional Phone Numbers 104 Old Mill Rd, Sellersville, PA 18960 http://www.sallapiohomes.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sunshine Home Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sunshine Home Builders, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sunshine Home Builders, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 24, 1996 Business started: 01/01/1982 in PA Business incorporated 02/07/1983 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA023722.

Type of Entity

Corporation

Business Management
Mr. Stephen Lampmann, VP/General Manager Mr. Sal Lapio, President Ms. Linda Nace, Vice President
Contact Information
Principal: Mr. Stephen Lampmann, VP/General Manager
Principal: Mr. Sal Lapio, President
Business Category

Home Builders

Alternate Business Names
Sal Lapio Homes
Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.


Additional Locations

  • 104 Old Mill Rd

    Sellersville, PA 18960

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased our newly built home from *** ***** Homes on November 1st, 2013 with a one year warranty to service any issues we had within the first year of home ownership. Within that one year time frame we had reported several times, issues with our lights and breaker box. We have continued to experience outages with certain lights in certain rooms of our home. We have been told on multiple occasions the electrician would be called to come out for service and at this time, this has not occurred. We continue to blow fuses and have outages which in a fire and safety hazard. We have continued to report and follow up with these complaints and have given an ample amount of time to have these issues fixed, with no service call from an electrician. We have continuously been blown off, not taken seriously, and blamed for these issues. Under our one year warranty, we deserve to have these serious issues resolved once and for all.

Desired Settlement: We would like the electrician to come to our home under the one year warranty and fix the issues we are having. Since this falls under the one year warranty, we expect these issues to be fixed with no charge.

Business Response:

Dear ******,

in response to your attached letter dated April 17, 2015 and the original complaint submitted on 2-1-15, I offer the following response:

Included with ******* ********* home sale is a 1-year warranty. We do warrant the electrical system however if a circuit trips due to a specific appliance that is not compatible with the code required AFCI controlled outlets, there may be occasions that the Homeowner/User is the source of the issue. Attached to this response is the section of the National Association of Home Builder's Performance Quality Guidelines related to this breaker tripping issue. As you can see there are certain appliances that will trip AFCI breakers and the systems are operating correctly. Understanding this our Vendor visited the ******* home on February 26th, 2015 and attached is a Service Order that was signed by the Homeowner indicating that Dining room light circuit was repaired.

Please contact me should you need any further assistance.

Sincerely,

Stephen F. L*******

V.P. and General Manager


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Sunshine Home Builders, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)