BBB Accredited Business since
Phone: (703) 491-0700 Fax: (703) 491-0708 12620 Darby Brook Ct, Woodbridge, VA 22192
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A BBB Accredited Business since
BBB has determined that Classic Homes of Virginia meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Classic Homes of Virginia include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2705062021A.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chaman Puri, Member/Manager Ms. Tipi S Murray, Customer Service Manager
12620 Darby Brook Ct
Woodbridge, VA 22192 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|8/16/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Three years ago we contracted with Classic Homes to build a home for us. The home was built in approximately nine months and we moved in 2011. The first year we lived in our new home there were some issues that we communicated to Classic Homes which they mostly addressed. One issue that is still pending is our granite counter tops. We purchased and paid extra to have custom granite in our kitchen. The counter tops in the home are granite however the counter tops were different colors - although the colors were very similar they were not the same. This was communicated to Classic Homes during the walkthrough and they did not seem surprised. They did try to convince us that it was the lighting and that they were the same colors. Eventually they did concede that they were different colors and did switch the main counters. Classic Homes did not however, change the island counter top so the counter tops are still two different colors. We communicated this issue with Classic Homes and they have offered us $1200 to replace it ourselves or do whatever we want with the money. However, we believe the cost will be much higher when you consider the cost of the granite, installation, and plumbing for the faucet. This is a minor problem considering that in year two we are having problems with water coming into the basement due to improper installation of the waterproofing system around the house. When we signed the contract to have our home built we were very concerned about the potential humidity of the home. Our home at the time was very humid and had a lot of mold due to the humidity. Therefore, we mentioned our concern to Classic Homes and they assured us that the new home would have proper drainage and waterproofing outside and inside of the home according the ******* County regulations. This year or year two we decided to enlarge the front windows in the basement. This was something that we had mentioned to Classic Homes that we wanted done during construction but we were told that it was too late for them to do it. However, they stated that we could undertake the project of enlarging the windows at a later time and it would not a problem because the drainage system was already in place. During the enlargement of the windows we noticed that the water was not draining properly due to the heavy rainfall. Additionally, we found water inside the basement as it was coming through the foundation of the home. This prompted us to contact Classic Homes through email and check the waterproofing drainage under the window. We dug down to the concrete footing and draintile and discovered that the waterproofing did not look like it was properly installed. After referencing the blueprints we noticed that the draintile was above the concrete footing and there was mud inside the draintile. According to the blueprint the draintile should be level or below the footing and the draintile should be properly wrapped with gravel and filter. To make sure that it was indeed installed incorrectly we decided to dig in another area of the house and found the same type of installation. When Classic Homes arrived we took them to the holes that we had dug up to show them the waterproofing installation. They stated that everything looked fine to them and then they left and we have not heard back from them. We contacted them a second time by email and included the owners on the distribution list - we still have not heard back from them. On the second email we even sent pictures showing the installation of the draintile on top of the footing to support that it was not installed according to the blueprint. In the meantime, we have been obtaining quotes from several waterproofing companies and they have each stated that the waterproofing was not installed properly and surprised at the condition of the waterproofing system since the house is only two years old. This waterproofing issue has been ongoing since July and the granite counter top issue since we performed the walkthrough two years ago. We would like to finally resolve it as winter is around the corner and we fear that any snow or low temperatures will delay repairs.
Desired Settlement: We would like for Classic Homes to have the waterproofing system repaired or replaced. If that is not an option then to reimburse the cost of us contracting with a company to repair or replace the waterproofing system. For the granite counter top we would like Classic Homes to replace the island counter top to match the rest of the kitchen. If that is not an option to reimburse us for the replacement of the island counter top.
March 18, 2014
Dear *** **********