This business is not BBB accredited.
Phone: (410) 326-7045 2385 Stoakley Road, Prince Frederick, MD 20678
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Castle Master Homes Inc include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Castle Master Homes Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
Phone Number: 410-230-6231
The number is 94256.
Type of Entity
Business ManagementMrs. Amy Chaffee, President Mr. Christopher Chaffee, VP
THIS LOCATION IS NOT BBB ACCREDITED
2385 Stoakley Road
Prince Frederick, MD 20678 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I entered into an agreement with a builder through a local bank in my area. The bank shared with me that I had to pay the builder $10,750 upfront and that this money would be held in an escrow account to be used to make any additional modifications that I may want to the new home that I was having built. The builder also has outlined in her contract that all monies will be held in an escrow account and that she will not begin any work until after settlement. The builder also has outlined in her contract that all monies will be returned to the purchaser if the seller does not execute the contract. I was assured that if the money was not used that it would be returned to me in full. The bank also shared with me that based on my credit score, assets and the appraisal of my home would ensure that I would not have to bring anything or very little in terms of funds to the table at the closing. My husband and I have a credit score of over 750, we have over $100, 000 in savings and my home came back appraised at $390,000. Towards the end of the process, I was told by the bank that my home only appraised for $100,000, but I have paperwork indicating $390,000. When I contacted the appraiser, he stated that he did not want any trouble with the bank, but what I had in writing pertaining to the $390,000 for the appraisal was correct. The original loan was supposed to be for $237,000. Once I paid the $10,750, this should have been subtracted from the loan. In addition, I received a grant to replace my septic system from the county for $12,000, but was later told that what the builder had projected in the loan amount for $15,000 would stay as a fixed cost, because the grant that was supposed to pay for 100% of the septic financing through the county, now for some reason did not cover everything. The bank has shared that they are not liable for the $10,750 that I gave to the builder, but the bank wanted documentation that the $10,750 had cleared the builder's account. In addition, the bank made the deposit a condition of the loan. I did not go through with the loan because of these concerns and the fact that I was being asked for $40, 000 for closing. I did have some debts with a furniture store, but the total for these debts were $12,000. The contractor and the bank also swore that the loan closed on September 18, 2013, but in actuality the loan was set to close on November 20, 2013. The builder has refused to provide me with my money or receipts for her alleged payments. The builder's contract clearly states that she was not supposed to conduct any work until the loan was approved, but she did not follow the guidelines set forth in her own contract. I believe that the builder and the bank were in collusion on this matter and I have documentation to prove this. I also believe that they were trying to take advantage of the elderly. I have worked very hard to save my money and I was finally able to see my dream of a new home materialized, but this was cut short by fraud. Thank you, ***. ******* *****
Desired Settlement: I am requesting a full refund of the $10, 750 dollars returned to me at once.
Business Response: *** *****,
I am in receipt of the complaint filed with you. You have a company I own listed who never entered any contract with ******* *****. In a addition the company she did enter into a contract with she was notified in writing that she is in default of the terms and conditions.
A deposit was not taken when the contract was signed. Money was taken two months later only after her and her husband received a bank approval for their construction loan. This approval was contingent on the *****s obtaining the following permits for the construction of their home.
They needed a demolition permit, a habitability inspection, a septic permit, a grading permit, and a building permit.
I also obtained a grant on their behalf for a septic system that was to be installed prior to construction along with the demolition and some of the funds from the construction loan were to be included to pay for the septic and demolition.
Not only are the *****'s in default, ******* stated that she was really buying the home with her son who shares the fathers name not the husband. This is fraud and is illegal and will be addressed in court. There was not one cent taken up front.
The money given was for the engineering for the site plan, septic and well location, building plan. Another engineer was hired to draw plans for the home they selected. It clearly states the money is non refundable once they qualify and it was immediately used to obtain the permits. An excavation company was hired to perform the perc test required for the permit because of human waste was backing up.
The Health Department was going to condemn the house because the septic sludge was higher than the water well.
All the subcontractors were hired and were supposed to start on the Monday. They defaulted on the Friday and there is no refunds on permits, as they were obtained, no refund on engineering as it was all performed, not refund on perc test or excavators as they did the work. **. and ***. ***** have active and paid for permits on their land and that they can use anytime with any builder as the permits are in their name and on the property they own. The fact that she field a claim with your agency using my other companies name will be presented in court as she is trying to cause myself and my companies as much harm as possible. What ******* ***** has done and the fact that ****** ***** is on the contract he is equally liable for the actions that have been taken against me and my companies and the attorney will file against them accordingly as the actions are illegal and come with civil penalties.
I lost out on revenue, ten companies that counted on the work throughout the holidays suffered losses and caused my company losses due to the *****s default. The home they live in is in terrible disrepair so much so the ******* County Health Department wanted to condemn it.
As for the complaint that ******* filed against Castle Master Homes, Incorporated this is a false accusation and liable.
I never entered into a contract through any bank I am an independent company. The *****s spoke with numerous Builders. The bank never told them they had to pay anything upfront. They said that in order to obtain the loan they had to have a certain amount of money invested into the project and permits qualify. There was never money put in escrow as without the money the permits could not be obtained. I would not pay for permits on someones lot that I had not legal right to. Just imagine if I had paid I would be out of the money and they would own the permits. As it is they own the permits and they paid for them. It did say if they didn't qualify they would get their money back however I never took it until they received an approval conditionally on the obtaining permits as the bank can't lend unless it is a buildable lot. The purchaser executed the contract the work was done and now they somehow feel I owe them something. They owe me my profit and the revenue I lost due to the default. I performed every task I had to to ensure they were ready to go to settlement, she committed fraud. The house they lived in was only apprised mostly per land as the home is in terrible condition. The under part of the home has been excavated out and the home is sinking in the middle without the building supports. The paperwork ******* is referring to as to the value of 390,000.00 is the value of the home I was going to build not the home they are in. The home they are living in the roof is leaking the well and septic not in working order as required by the Health Department of ******* County. The contract was 237,000.00 and less the 10,000.00 they would have owed me 227,000.00. There are fees associated with loans and I have nothing to do with that. These fees are in addition to my contract price. She goes on to accuse me of collusion with the bank this is also slander. I did everything I said I was going to do and they decided to default on the loan because they thought it would only take the 10,000.00 given for permits to start construction. ******* stated numerous times after the default on the phone that she was never buying the house with her husband she was buying it with her son and was using the Husbands VA benefits for the loan. This too will be brought out in court as I have a vehicle that has hands free which means every worker in my car heard her say that. In conclusion the *****s can take the permits they have to any builder and start construction tomorrow. They have lost nothing and feel that they were taken advantage of. In addition *******s son, and brother called me and acted in an aggressive manor towards me on the phone. What you should be asking is why did ******* filed suit against me and ****** did not nor was he included on this complaint. In court he is also in default and equally liable.
I appreciate the opportunity to explain my side of the complaint and will use this documentation in court in the slander and civil side of the court case. There will be no refund and I will be seeking liquid damages along with additional funds for slander and liable and default.
Consumer Response: Complaint: ******* I am rejecting this response because: ***. ******* has not provided accurate information. I will provide documentation indicating this fact in court. Regards, ******* *****
Problems with Product/Service
Read Complaint Details
Complaint: I hired castle master homes, *** and ***** *******, to build a kitchen and second story bathroom addition in June 2013. The addition began July 2013 and was to be finish in September/ October 2013. The problems begin almost immediately although myself and *** ******* had started planning this project in April 2013, there were problems beginning with the layout to organizing the plumbing and electrical work. I have been understanding and patient to the unexpected work that can arise during a remodel, but these issues shouldn't leave my house abandon and no work being performed for weeks at a time. Since this project begin I have not been able to live in my home and at this point my 6 year old son and I have had to stay with family and friends who have the room to spare. I have expressed my concerns on the amount of time and lack of work to my home many time to *** ******* yet I have been given multiple excuses as to why my home now February 2014, still has not been completed. The excuses are from companies having the Flu ( four times?! ) to her email or phone not working, *** is then unable to organize the schedules for the work that still needs to be completed. I was required to pay for 90% of the cost for this remodel back in August and I did so as required by our contract. The siding was not placed on the addition until December and a gutter was never installed which caused my front door to leak and the floor inside the door to "bow" and the insulation under the house to get wet, trash is left on site at this point I have two large piles of trash in front of my home, since its February and the trash has been outside for six months its wet and often has snow piled on it. I have offered to hire my own people to finish this work anything to get it completed. I don't know what else to do at this point. *** assured me everything would be completed by this week, yet work has now been moved to next week and I have been unable to get an explanation and my multiple phone calls and emails go unanswerd
Desired Settlement: The addition and services completed as specified in the contract by February 21,2014.
This letter is to address a complaint from ********* **** who hired my company to do a home improvement to her rental home. **. **** was not living in the house when this started she was renting it out. She was moving from one place and was moving in with her Mother and was never going to be in the dwelling during construction. So I certainly never made her move out of the home to do the job.