This Business is not BBB accredited
Baker Residential of Penn., LLC
Phone: (610) 449-6500 Fax: (610) 449-0972 3 Creek Parkway Suite 220, Boothwyn, PA 19061
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Baker Residential of Penn., LLC include:
- Failure to respond to 2 complaints filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||9|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Juanita Smith, Marketing Manager
THIS LOCATION IS NOT BBB ACCREDITED
3 Creek ParkwaySuite 220
Boothwyn, PA 19061 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/24/2014||Problems with Product/Service|
|6/20/2014||Problems with Product/Service|
Read Complaint Details
Complaint: I have shower door and enclosure that has been leaking since 4/2010 in a new construction home. The door has been installed four times with each replacement leaking worse than the previous one. The installation company * * * *************, has agreed to replace it but will not repair it if defective. A violation of the new home warranty. Iacobucci (Baker) Homes has stated that they will "stand behind" any repairs but will not give me any details about what that means. I have asked how long after the installation is the door warrantied for and also who will repair it since * * * says it will not. I have been told those questions are "hypothetical" and that they will not speculate. Baker Homes has also denied other repairs that were supposed to be covered. Needless to say, I am not comfortable with this and need to assured I have protection if * * * does another terrible replacement.
Desired Settlement: I would like to be paid the cost of the replacement door that they will have to order. Then I would like to have the door installed be a more competent company and * * * and the builder will not have to involved. I have offered other compromises as well but this one will be the most satisfactory. I have filed a complaint against * * * also.
Consumer Response: Here's a copy of contract. There are also repairs that the builder has refused to make that I feel also violate the warranty. Should I make a separate complaint?
Thank you for your email. As you know I was recently transferred to the Pennsylvania Division.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/24/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/22/2012||Problems with Product/Service|
|10/15/2012||Problems with Product/Service|
|3/21/2012||Problems with Product/Service|