BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Potomac West Interiors and Antique Gallery, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Potomac West Interiors and Antique Gallery, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. Susan Driscoll, Owner
Home Accessories Antiques - Dealers Furniture - Retail
Alternate Business NamesNot too Shabby Consignments
What is a BBB Business Review?
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Last summer, I delivered four items on consignment (three wall shelves and a curio carving in a terrarium). I was assured that if the items did not sell, I would be notified to pick up the items. Otherwise, a check would be mailed. Despite several calls, I have heard nothing from the store and received no payment for the consigned items.
Desired Settlement: I would at least like to know if the items sold or what happened to them. If nothing else, a response from the store would be appreciated.
Business Response: Hello,
If you could please provide your information; name, telephone number, current mailing address and consignor number we would be happy to look up your account to see if your items have sold or if they are still at the shop.
I want to be sure that you have the correct phone number as our staff is typically very good at managing consignor accounts - ************ for accounts payable.
You can also email ****** at ****************** or **** at ************************************
We apologize for the inconvenience.
Thanks so much,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
The business has contacted me to arrange payment for the consigned items. I plan to call them later this afternoon to make appropriate arrangements.
BBB's Final Determination: Consumer accepted resolution offered by the business.