BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that UGI Heating Cooling & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for UGI Heating Cooling & Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA15042.
Type of Entity
Business ManagementMr. Bradley Hall, President Mr. Robert Pistor, Vice President Ms. Pam Jocsak, General Manager/Residential Services Mr. Robin Lamm, A/P Contact
Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Gas - Propane - Equipment & Supplies
150D Love Rd
Reading, PA 19607 (877) 844-4822 Directions
2121 City Line Rd
Bethlehem, PA 18017 Directions
2221 Sycamore St
Harrisburg, PA 17111 Directions
225 Morgantown Rd
Reading, PA 19611 Directions
229 Shellyland Rd
Manheim, PA 17545 Directions
340 W Roseville Rd
Lancaster, PA 17601 Directions
460 N Gulph Rd
Kng Of Prussa, PA 19406 (610) 337-1000 Directions
PO Box 12407
Reading, PA 19612
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
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Additional Phone Numbers
- (610) 796-3400(Phone)
- (610) 796-3496(Phone)
- (610) 796-3503(Phone)
- (717) 234-5951(Phone)
- (717) 291-2973(Phone)
- (800) 322-6013(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with UGI HVAC to have a whole house energy audit performed. ****** ***** scheduled the audit for UGI. The audit was performed adequately but the paperwork to receive the rebate for the completed audit was never submitted by **. ***** even though she assured me via e-mail that it had been. After 4 months of waiting for the rebate and 3 months with no response from **. ***** via e-mail or phone, I discovered that the rebate paperwork was never submitted. I submitted the rebate paperwork on my own behalf and continued to contact **. ***** about my dissatisfaction. She never returned my calls. I called her boss, **** ******, who assured me that **. ***** would call. She never called. I called **. ****** again to let him know that she did not call. He suggested that the rebate processing company may have lost the paperwork. Although I doubted his suggestion, I reminded him that does not explain why she did not bother to check that the paperwork had been received by the processing company after my repeated e-mails and phone calls or why she couldn't even bother to respond to my e-mails or phone calls. I specifically contracted with UGI and not a lesser known company due to its reputation for good business. Needless to say, I'm very disappointed.
Desired Settlement: I would like a refund of the entire energy audit ($350). I would also like a sincere apology and honest explanation from ****** ***** about her lack of response as well as from **** ****** for failing to address the problem promptly.
---------- Forwarded message ----------
To whom it may concern,
Regarding complaint# *******, I wanted to let you know that I received a phone call from ****** ***** of UGI HVAC the day after the complaints were filed with your agency, ******* **** and *********. ****** provided a sincere apology and her explanation as to what occurred. She informed me that I will be receiving a full refund for the energy audit. I also received a phone call from *** ****** (?), the supervisor of ******’s supervisor. I fully explained the problem to her and she also offered her sincere apology. While nothing can change the poor experience I had with UGI, I do believe they have made a concerted effort to set things right.
Please let me know if you need anything additional. Thank you.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/7/2012||Problems with Product/Service|
|12/9/2011||Problems with Product/Service|