BBB Accredited Business sinceAdditional Locations
Phone: (877) 844-4822 View Additional Phone Numbers PO Box 12407, Reading, PA 19612
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Full line heating, air conditioning and plumber contract providing service, maintenance and installation.
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A BBB Accredited Business since
BBB has determined that UGI Heating Cooling & Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA15042.
Type of Entity
Business ManagementMr. George W Davis IV, Marketing Manager Ms. Pam Jocsak, General Manager/Residential Services
Heating & Air Conditioning Heating Equipment & Systems Cleaning & Repair Gas - Propane - Equipment & Supplies
Products & Services
UGI Heating Cooling & Plumbing sells the following brand(s): Heil, Carrier, Lennox
UGI Heating Cooling & Plumbing offers the following product(s): Furnaces, boilers, water heaters, air conditioning systems, humidifiers, air filtration products, water treatment products
Method(s) of PaymentAll major credit cards and personal checks.
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BBB Complaint Process
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Additional Phone Numbers
- (610) 796-3566 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|3/6/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: UGI HVAC installed a natural gas fireplace at our home. The low pressure line that runs to our house is unable to provide adequate pressure to operate the fireplace that was installed and our boiler at the same time. We were sold a product that we cannot use. UGI HVAC did not complete the required due diligence before selling us a $1,600 product.
Desired Settlement: I am unable to use the product so I don't feel I should be held responsible to pay the remaining half ($802) of the balance. I am not satisfied with the final product.
Business Response: Dear *** *****,
Attached is UGI HVAC Enterprises's response to customer complaint ********. At this point we have been unsuccessful in contacting this customer to look at his fireplace and wanted to respond within the 10 day timeline. We can address any of his concerns once we can operate the fireplace.
Pamela *. J*****
June 18, 2015
Read Complaint Details
Complaint: Our issue is that they charged us $420.00 for security deposit in July brining our balance to 3099.00. We paid 495.00 in July bill. Then July 31 they charged us 210 security deposit. We paid 285.00 in August. Then in Sept. they charged us another security deposit of 105.00. we paid 150.00 Thus bring our account to 2209.00. This is causing us to stay longer behind in our bill and added late fees. Due to them repeatedly charging us the security deposit our payments aren't being applied to bring down the amount we owe.
Desired Settlement: To have them credit us our security deposit and stop charging us late fees of 40 or more.
September 25, 2014
Dear ******* *******
In March 2014, *** ******* called to established Service at **3 ***** *** ********. She informed the Company that the account was in her father's name, which has passed away. She assumed responsibility for the account as of December 2013. *** ******* had and unpaid balance from a prior UGI account at **2 ***** *** ********, in the amount of $785.50. She was advised that service would be placed in her name and that her unpaid balance would be transferred to her active account at **3 ***** *** She was also advised that based on her credit status with UGl, she would be required to post a security deposit in the amount of $402, which is two times the average bill for that property.
In July 2014, UGI entered into a payment agreement with the *******'s to pay $285 monthly on the gas bill, plus pay the security deposit of $402 in three monthly installments ($210 with first payment, $105 in 30 days, and $105 in 60 days) beginning July 26, 2014. The account balance at that time was $3160.51, which included the $402 deposit. Since then two additional bills produced for a total of $3244.12.
To date the customer has paid a total of $1080 ($765 gas, $315 deposit), leaving a balance due of $2164.12 ($2059.12 gas, plus $105 deposit).
The Company requires that the customer pay the necessary amount needed to reinstate her payment agreement of $285/monthly on gas, plus pay the remaining security deposit of $105 to avoid any further Collection activity. *** ******* can contact UGl, at any time, if she needs to further discuss her payment terms.
Please feel free to contact me if I can be of any further assistance.
Read Complaint Details
Complaint: UGI HVAC has sent a bill for approx $550 to collections when the agreement was up to date at the time of the work was done. I never received any inquiry of a bill due of $11 and they sent a bill to collections for the $550.
Desired Settlement: To get this off my credit report