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A BBB Accredited Business since
BBB has determined that Hannabery Electric, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hannabery Electric, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA008215.
Type of Entity
Business ManagementMr. Richard Lichtenwalner, Controller
Heating & Air Conditioning Electricians
Alternate Business NamesHannabery HVAC
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Additional Phone Numbers
- (215) 257-9101(Phone)
- (215) 536-0150(Phone)
- (215) 641-4611(Phone)
- (610) 536-0150(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: My problem is that my HVAC system had to be completely replaced after only 5 1/2 yrs at a cost of over $5000.00. I had my house built brand in 2006 new by a builder called *** (which I filed a complaint against also) and I moved into July 2007. I had one service call for the outside unit of the HVAC system within the first 2 years, the unit would not defrost during the winter and it froze up like an ice cube. It was repaired but still had ice on the bottom 3-5 inches of the unit. After realizing something was wrong this past January, I called for a service visit to determine why the outside unit was not working. A tech came out and told me the compressor was "shot", the fins on the inside of the bottom of the coil were also damaged and the capacitor that works with the compressor was damaged. All this damge from a 5 1/2 yr old unit! I was told that to replace the damged items would almost be as much to buy a brand new unit, so my choices were limited if not eliminated. On 2/7/13 I placed a complaint against the builder because I determined that they were negligent in building these homes with defective HVAC units provided by Hannabery HVAC. I have spoken to 16 residents in my development so far that have at least 1 problem with their units (there are almost 80 residents in total) . So far I have determined and have the stories of my neighbors that the units that Hannabery provided (****) were either defective, deficient or just bad units not capable of providing the years of service they were intended to provide. My unit came with paltry 5 yr warranty which (of course) expired already and which we did not receive a courtesy reminder to extend. Hannabery contacted me after hearing from the builder *** about my complaint, they offered me (after waiting 3 weeks for a response to my complaint) to give me an extended warranty on the newly purchased ***** unit - valued at $700, on the new unit I had to purchase for $5400. I waited 3 weeks before replacing the unit which cost me because I was using "emergency heat" and my electric bill came in at $775.00!!! Since I did not file the complaint against Hannabery initially I am doing so now as a prelude to my legal action. Apparently, providing defective products to consumers and then offering them a fraction of what they had to pay for the replacement is enough for them to say they tried to help, I (in good faith) when asked, told the gentlemen I would even settle for less than I wanted which was full replacement value $5400.00 and take $2700. I am not unreasonable but I will not consider any offer of settlement for less than half. I am prepared to go to court and let a judge decide if I should have had to replace an entire HVAC unit on a brand new 5 1/2 yr old house, my neighbors are very supportive and I am gathering my proof as to how many of these defective (****) units needed service in the only first 5 -6 years of service. I will also be contacting **** and letting them know of my actions, they should know that their units are deficient and the product quality is horrible. I believe we as a community were taking advantage of by *** and Hannabery HVAC by selling us substandard equipment and not standing behind their product. I will continue to use all social media outlets to complain and let others know who might be in the market for a new house or HVAC system that these companies are NOT a wise choice! I have gone through a very stressful time trying to get the money for this repair, my family is not rich and we do not have thousands of dollars laying around to fix problems that should never have occured in the first place! This whole situation is a disgrace and if it were my company that sold defective products I would stand behind it and make it right, as a matter of principal. If I can help anyone else by letting them know what they are in for when they deal with *** or Hannabery I will be satisfied.
Desired Settlement: To be reimbursed for full replacement value of $5400.00
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Dear *** *******,
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|3/16/2013||Problems with Product/Service|