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Hannabery Electric, Inc.

Additional Locations

Phone: (610) 366-9400 Fax: (610) 366-9403 View Additional Phone Numbers 200 Schantz Rd, Allentown, PA 18104 View Additional Email Addresses http://www.hannabery.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hannabery Electric, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hannabery Electric, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

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BBB file opened: April 01, 1985 Business started: 01/01/1972 in PA Business incorporated: 05/20/1976 in PA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA008215.

Type of Entity

Corporation

Business Management
Mr. Richard Lichtenwalner, Controller
Contact Information
Principal: Mr. Richard Lichtenwalner, Controller
Business Category

Heating & Air Conditioning Electricians

Alternate Business Names
Hannabery HVAC

Additional Locations

  • 1342 S West End Blvd

    Quakertown, PA 18951

  • 200 Schantz Rd

    Allentown, PA 18104 (610) 366-9400

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (215) 257-9101(Phone)
  • (215) 536-0150(Phone)
  • (215) 641-4611(Phone)
  • (610) 536-0150(Phone)
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Additional Email Addresses

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Complaint Detail(s)

5/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My problem is that my HVAC system had to be completely replaced after only 5 1/2 yrs at a cost of over $5000.00. I had my house built brand in 2006 new by a builder called *** (which I filed a complaint against also) and I moved into July 2007. I had one service call for the outside unit of the HVAC system within the first 2 years, the unit would not defrost during the winter and it froze up like an ice cube. It was repaired but still had ice on the bottom 3-5 inches of the unit. After realizing something was wrong this past January, I called for a service visit to determine why the outside unit was not working. A tech came out and told me the compressor was "shot", the fins on the inside of the bottom of the coil were also damaged and the capacitor that works with the compressor was damaged. All this damge from a 5 1/2 yr old unit! I was told that to replace the damged items would almost be as much to buy a brand new unit, so my choices were limited if not eliminated. On 2/7/13 I placed a complaint against the builder because I determined that they were negligent in building these homes with defective HVAC units provided by Hannabery HVAC. I have spoken to 16 residents in my development so far that have at least 1 problem with their units (there are almost 80 residents in total) . So far I have determined and have the stories of my neighbors that the units that Hannabery provided (****) were either defective, deficient or just bad units not capable of providing the years of service they were intended to provide. My unit came with paltry 5 yr warranty which (of course) expired already and which we did not receive a courtesy reminder to extend. Hannabery contacted me after hearing from the builder *** about my complaint, they offered me (after waiting 3 weeks for a response to my complaint) to give me an extended warranty on the newly purchased ***** unit - valued at $700, on the new unit I had to purchase for $5400. I waited 3 weeks before replacing the unit which cost me because I was using "emergency heat" and my electric bill came in at $775.00!!! Since I did not file the complaint against Hannabery initially I am doing so now as a prelude to my legal action. Apparently, providing defective products to consumers and then offering them a fraction of what they had to pay for the replacement is enough for them to say they tried to help, I (in good faith) when asked, told the gentlemen I would even settle for less than I wanted which was full replacement value $5400.00 and take $2700. I am not unreasonable but I will not consider any offer of settlement for less than half. I am prepared to go to court and let a judge decide if I should have had to replace an entire HVAC unit on a brand new 5 1/2 yr old house, my neighbors are very supportive and I am gathering my proof as to how many of these defective (****) units needed service in the only first 5 -6 years of service. I will also be contacting **** and letting them know of my actions, they should know that their units are deficient and the product quality is horrible. I believe we as a community were taking advantage of by *** and Hannabery HVAC by selling us substandard equipment and not standing behind their product. I will continue to use all social media outlets to complain and let others know who might be in the market for a new house or HVAC system that these companies are NOT a wise choice! I have gone through a very stressful time trying to get the money for this repair, my family is not rich and we do not have thousands of dollars laying around to fix problems that should never have occured in the first place! This whole situation is a disgrace and if it were my company that sold defective products I would stand behind it and make it right, as a matter of principal. If I can help anyone else by letting them know what they are in for when they deal with *** or Hannabery I will be satisfied.

Desired Settlement: To be reimbursed for full replacement value of $5400.00

Business Response:

  Dear *** **** *******, In response to the above,  *** Builders hired us to install the heating and air conditioning system in a new home they were building back in 2006.   As agreed, we had performed and completed the installation in January of 2007.  We had provided a one-year warranty.   We have provided the services we had agreed to provide. In reading the homeowner’s complaint, it is clear that his dissatisfaction lies with the manufacturer of the equipment (However, mention needs to be made of the fact that the unit was not maintained by the homeowner as per the manufacturer warranty requirements).   The manufacturer’s warranty provided a five-year (Parts warranty).  From the date of the installation to the date of the February 2013 service call (six Years later), it appears to us that the manufacturer’s warranty was honored. Even though that was thought to be the case, we did make several requests to the manufacturer to provide additional relief or concession for *** ****.  The manufacturer did initially approve a new outdoor unit for *** ****, but since he had already changed the unit to a *****, that was no longer possible.  We then made additional requests to ****, but in light of the circumstances, they declined any further assistance on the matter.   Hannabery then made an offer all on its own to provide an extended warranty to *** **** for his new ***** Unit, which he has not accepted.   This offer is still open, but with the condition that it is the full and final settlement regarding the matter with Hannabery and that *** **** removes this and any other complaint against us.   Understandably, *** **** is dissatisfied with the performance, longevity and warranty of the heating system that was manufactured by ****.   He should take advantage of the offer above and speak directly to the manufacturer and take his complaint up with/against them.   Furthermore, ** **** states in the complaint, that, in addition to filing this complaint against our company, he will be taking legal action.  With that position taken, at this point in time, if the above is not accepted, we feel that this matter would best be addressed in the legal system.   Thank you for your assistance in this matter,  Sincerely,   **** *************
Controller, Hannabery HVAC ************************ ************ **** ***

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:
Hello.  I am rejecting this response for the following reasons.  First, I see *** ************* left a few facts out of his cleverly worded response. The unit was serviced by Hannabery for a malfunction to the defrosting cycle while within the warranty period, after the service repair the unit still froze on the lower level (approx 3-4 inches ) from the bottom up. I was told by their customer service that was normal, after the service call this year I was shown how the "fins" on the coil were all damaged in that exact area (due to the freezing condition) as per their service technician. So if they repaired it and it was still damaged (as per their own service tech) that helped cause the mechanism to ultimately fail and they are responsible.  Secondly,  there was no mandatory maintenace required other than my responsibility to change the air filters regularly which we did.  The warranty does not state any other maintenace was "required" as he states.  Now *** ************* wants you to believe that **** agreed to give me a new unit and that I said no and had another brand installed so **** would not do anymore to help me.  That is the most RIDICULOUS statement I have heard so far, I'll stop short of calling him a liar because it is apparent he is not being truthful.  From the time I first complained to the BBB to the time my new unit was installed was almost eaxctly 3 weeks,  within that time frame I was NEVER contacted to tell me anyone was doing anything to help me. That is a FACT, not one call to say to me they were trying to help...do you think I would have turned down a free replacement of a $5000 + repair?   Who is fooling who here?   Like I said earlier, the cleverly worded response is typical when you have to deal with people/Companies like this.  I waited 3 weeks before having a new unit installed (at my expense), I did not ask for nor did I request the new unit be of a different Manufacturer, that decision was done by Hannabery!  So if anyone was responsible for changing the brand it was Hannabery, so to say they were willing to give me a new **** unit then ask yourself  why didn't they ? Why did they install a ***** unit?  Maybe because they are not telling the whole truth here....they  installed defective equipment, failed to service it properly after it broke down and completely fabricated an excuse to blame the homeowner.  The development I live in of approximately 80-90 homes have had the same units installed and many of them have had to be serviced for various damage and malfunctioning.  I am in the process of complaining to the PA. Office Of Attorney General and from there I will continue to do what I must do.  It is unfortunate that it has to come to this, but I will not let a Company like this continue to treat consumers like this without some sort of accountability. When you sell garbage products (regardless of the mfgr) and then make money selling extended warranties because the products are garbage and need repairs constantly then you are no better than a common thief!  You tell me why a brand new home has to replace an entire HVAC system after only 5 years, if not for the fact that it was garbage and should never have been sold in the first place.             

Regards,

***** ****








Business Response:

Dear *** *******, 
 
In response to *** ****'s most recent communication, his first comment is his "assumption", which is incorrect.  His second comment/s are not correct and they are not helpful in the resolution of this matter.  We can not offer any more than what was stated in our previous communication.
 
Sincerely,
 
**** *************
Controller, Hannabery HVAC

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/16/2013 Problems with Product/Service
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