BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Service & installation of all heating & cooling,
heat pumps, boilers & furnaces.
Request a Quote
A BBB Accredited Business since
BBB has determined that Global Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Global Services include:
- 4 complaint(s) filed against business
Factors that raised the rating for Global Services include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA006823.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Stephen Fox, President / Owner Ms. Debbie Bram, Office Manager
Heating & Air Conditioning Heating Contractors Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Air Conditioning Contractors & Systems Boilers - Supplies & Parts Heat Pumps
Alternate Business NamesEastern Heating & Cooling
7707 Castor Ave
Philadelphia, PA 19152 (215) 914-5480 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (215) 230-9855(Phone)
- (215) 657-7048(Phone)
- (215) 722-1300(Phone)
- (215) 321-9882(Phone)
- (215) 722-1200(Phone)
- (215) 710-0276(Phone)
- (609) 651-4920(Phone)
- (856) 681-0020(Phone)
- (215) 728-1538 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/3/2015||Problems with Product/Service|
|9/30/2015||Problems with Product/Service|
|1/13/2015||Problems with Product/Service|
Read Complaint Details
Complaint: They originally came on April 3rd or 4th to diagnose problem with my HVAC. I called 5 weeks later (no one came back to fix the HVAC) and they had lost their notes on what they found. No one ever called to tell me what the problem was or that they lost their notes. After I called to see what was happening they said they would need to send someone out again to diagnose the problem since they had no notes on first service call. I was called and told they needed to order a part and come back again to fix it. I was never told what they did or what they found to be the problem. However, on June 13th when I got my credit card statement I discovered I was charged $514 on May 24th. Before I received my credit card statement in the mail, on about June 10th I called to check on the part they had ordered and finally someone came on June 13th to replace a fan motor. The repair person said the original diagnosis was wrong (they did not originally diagnose fan was broken) and I was given a bill for $350 for 15 minutes work. Later that day, after getting my credit card statement, I called to ask about being charged $514 and then another $350. I found out that the parts for both service calls were covered by the warrantee and I should not have been charged for parts (which I apparently was). That is, I was charged a total of $864 for less than a total of an hour of repair time (all parts were covered). They offered to take off some money, but after hanging up I realized that they were just taking money off for some of the cost of the parts that were covered and I was not really getting any adjustment for outrageous labor charges (over $600 for less than an hour's work). I don't even know if the first bill for $514 was necessary because I have no idea if that part was even necessary since it did not fix the problem. In addition, it took from April 3rd to June 13th (10 weeks) for them to repair the system. I feel I was greatly overcharged, they charged me for parts that were covered and it took them 10 weeks to make the repairs. I left a message on June 14th to state I still felt I was being overcharged but have not heard back.
Desired Settlement: I feel it is fair to pay them for one hour (two at most) for labor which should be close to $80-$160 dollars. I should not have to pay for covered parts or extra trips since the extra trips were due to their mistakes (lost notes, misdiagnosis of problem).
Business Response: Please see attached response..
Better Business Bureau:
However, I want to point out that there were many inaccuracies in their response.
1. I never received a call or a voice mail after their first visit. I had to call five weeks later to get a response from them.
2. They say the technician had not turned in his service slip because I had not paid them. As I said, I was never contacted. Also, it is hard to believe that a technician does not have to hand in all of his paper work at the end of the day. I think he just misplaced it and never called me.
3. They said that when they returned five weeks later they contacted me to agree with the repair and approve the pricing. I never received any call. I have no record of it or any voice mail. The first I learned of the repair was when I saw my Visa bill on May 25 - several weeks after they supposedly repaired the system. I say supposedly because when they left the system still did not work. My system was not fixed.
4. Only after questioning their bills did they look up the parts they repaired and found out they were under warrantee. If I had not questioned the bills, I would have paid for parts that were covered.
5. After "fixing" the system the second time, when they left, the system still did not work. How can they continue to leave without realizing (or caring) that the system did not work. I have recorded phone calls after this second "repair" in which I was told the problem was that my tenant had too many things on (washer, dryer etc) and that the system was tripping the circuit breaker because of the amount of electricity my tenant was using. I explained that even after my tenant turned off everything, the system still tripped the breaker, but the person in the office insisted it was my tenant's use of electricity that was the problem.
6. Since it was now July (I had originally called on April 3rd) and the HVAC system still did not work, I finally called in another company who said the problem was a faulty compressor. The faulty compressor was causing the breaker to trip and not my tenant's use of electricity. They replaced the compressor and now the system finally works. I have no idea if the repairs made by the company I am complaining about were even needed since they never got the system to work and they misdiagnosed the problem at least twice.
Customer Reviews Summary