BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that F H Furr Plumbing Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for F H Furr Plumbing Heating & Air Conditioning Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 25 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||25|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The license number is 2701036090 A.
Type of Entity
Business ManagementMs. Barbara J Furr, Secretary Treasurer Mr. Floyd H Furr, President Mr. Joe Bamford, General Manager Ms. Brenda Everett, Personnel Manager Mr. Samuel C Nantz, CFO/Human Resource & Safety Manager
Heating & Air Conditioning
Industry TipsHOME REMODELING CONTRACTORS
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Additional Phone Numbers
- (540) 659-3900(Phone)
- (703) 278-3900(Phone)
- (703) 352-8808(Phone)
- (703) 430-1374(Phone)
- (703) 490-6925(Phone)
- (703) 491-2599(Phone)
- (703) 491-6857(Phone)
- (703) 497-6857(Phone)
- (703) 497-7307(Phone)
- (703) 497-7811(Phone)
- (703) 497-9636(Phone)
- (703) 690-0164(Phone)
- (703) 690-1133(Phone)
- (703) 690-1342(Phone)
- (703) 690-2354(Phone)
- (703) 690-4499(Phone)
- (703) 690-8247(Phone)
- (703) 841-4321(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
|12/2/2013||Problems with Product/Service|
|8/19/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Purchased a Trane Heating & AC system from FH Furr in **********, VA, and it was installed on 29 October 2010. The warranty/terms of the contract included 5 years on all labor, as well as 10 years on parts, 12 years on compressor, and 20 years on heat exchanger. In summer of 2012, we found the air conditioning unit was louder than in the past, so we contacted FH Furr to check it out. On 2 July 2012, a FH Furr technician came out and found all the readings to be within specifications, but the "compressor is noisier than expected". He added that he would turn that information over to a Trane representative. Obviously, the noise didn't reduce, but seemed to get louder as time passed, so in September we asked FH Furr to come out and check again. On 10 September 2012, a FH Furr technician came out and mentioned he would try to find a compressor noise reduction blanket, else found all readings to be within specifications. We never heard anything more about the blanket. As to the noise, we were concerned that there was a problem unbeknownst to the technician that would not get addressed until after warranty expires. It seems to us that the noise was getting louder from the unit, which should alert to a problem. Wife shared with the technician that she wanted Trane to send someone out to check the unit and get their opinion. Believe technician thought wife would call Trane, and wife thought the technician would call Trane, but nothing else happened in 2012, especially since the cooler months were soon upon us. As soon as the heat rose in 2013, we noticed the noise from the AC unit again, and contacted FH Furr. They sent someone out on 7 June 2013. The technician shared that all the readings were within specifications, and that perhaps the noise we were hearing was a result of higher demands on the system (when it operates in second stage). He then added that we should buy an upgraded contract, because they would start charging us for coming out when they find all readings within specs "no problem". So, this obviously begins to look like a ploy to get more money out of the customer. We already have a warranty for 5 years of free labor. NO conditions/limitations were attached to that warranty. How does a customer know if noise is a potential problem or an actual problem? Do you just wait and HOPE that it is okay? Further, do you wait until it breaks to call a technician, only to hear them possibly say, “well if you would have contacted us sooner ..”
Desired Settlement: The desired outcome is threefold. First, we would like a Trane representative (not FH Furr) to come and listen to the unit and giver their honest opinion regarding the noise of the compressor (AC unit) and without cost to us. Secondly, we want FH Furr to honor their agreement with us that we have 5 years of free labor, not 5 years of free labor at their discretion. Third, we would like the noise reduced, if possible.
Business Response: See Attachment
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: About a month (April 2013)ago FH Furr installed a kitchen faucet for us that we supplied. Unfortunately I was not home and my husband agreed to pay $500 for the service - that cost in itself was highway robbery! Now (May 2013)the faucet is extremely loose and I called for repair. I specifically asked if FH Furr warranties installations, and she looked up our record and indicated they do. I made the appointment and was on a first call for this morning, May 20. At 8:40am I still had not heard anything from the dispatcher so I called - found out that the technician had a family emergency and they were trying to reschedule (why hadn't anybody called me to let me know?). The dispatcher also said this was a billable repair call because we supplied the equipment (which was brand new out of the box). I indicated that information contradicted what I was told when I made the appointment. The dispatcher wanted to know if I wanted to reschedule and I declined - why would I give this company more money when they don't stand behind their work?! Seems to me the company should guarantee their installations and also honor commitments of their employees (the one who told me the service call was covered under installation warranty). It is time now to find another company that guarantees the quality of their employees' work.
Desired Settlement: I would like FH Furr to repair the faucet or reimburse my costs if I have already found alternative company to do the work.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|4/23/2013||Problems with Product/Service | Complaint Details Unavailable|
|12/28/2012||Problems with Product/Service|
|8/10/2012||Problems with Product/Service|
|7/30/2012||Problems with Product/Service|
|7/6/2012||Problems with Product/Service|
|3/9/2012||Problems with Product/Service|
|11/30/2011||Problems with Product/Service|
|9/2/2011||Problems with Product/Service|
|8/23/2011||Problems with Product/Service|
|8/19/2011||Problems with Product/Service|
|8/18/2011||Problems with Product/Service|