This Business is not BBB accredited
Phone: (703) 996-8680 Fax: (703) 996-8684 23571 Pebble Run Place Ste 190, Sterling, VA 20166
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On 6/14/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for AbleAir-1 Inc include:
- Failure to respond to 3 complaints filed against business
- Advertising issue(s) found by BBB
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The license number is 2705 106 494 A.
Type of Entity
Business ManagementMr. Aris Parviz, GM
Heating & Air Conditioning Plumbers Air conditioning & Heating Contractors - Residential Electricians
THIS LOCATION IS NOT BBB ACCREDITED
23571 Pebble Run Place Ste 190
Sterling, VA 20166 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I paid for the purchase and installation of a ********** air condition / heating unit from Able Air-1 last year. The unit has developed problems (cracks in the unit and an oil leakage). I have called Able Air-1 five times over the past week and a half. The person answering their telephone told me they'd pass the information on to the proper person, who would get back to me. I've also sent emai inquiries via the Able Air-1 website and via regular email. I have received no response at all. Even if Able Air-1 for whatever reason is avoiding me, I still need to learn the identity of the ********** authorized dealer from whom Able Air-1 purchased the unit which was subsequently sold to me. I called ********** USA and they told me that my five year guarantee is valid only through the factory authorized dealership from whom Able Air-1 purchased the unit. I need for Able Air-1 to tell me who that factory authorized dealership is as ********** USA could not determine that.
Desired Settlement: The first desired outcome is for Able Air-1 to answer my telephone and email inquiries. The second desired outcome would be for Able Air-1 to repair the ********** "*** ****" a/c - heating unit within the parameters of the warrantee. The third desired outcome would be for Able Air-1 to at least identify the authorized dealer from whom they purchased Model MSZ ****** serial number ******* and Model *** ****** serial number ******** so I can get someone else to do the repair within the ********** warrantee
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|5/13/2013||Problems with Product/Service|
|5/13/2013||Problems with Product/Service|