This business is not BBB accredited.
Phone: (703) 855-6847 View Additional Phone Numbers 3204 Dye Drive, Falls Church , VA 22042
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Madera Floors, LLC include:
- 1 complaint(s) filed against business that were not resolved
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Madera Floors, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2705129683 C.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Javier O Flores, Member Manager
Hardwood Floor Contractors Floor Coverings & Installation Contractors - Flooring Floor Laying, Refinishing & Resurfacing
THIS LOCATION IS NOT BBB ACCREDITED
3204 Dye Drive
Falls Church , VA 22042 (703) 855-6847 Directions
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Additional Phone Numbers
- (703) 204-2797 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I contracted Madera Floors in July to refinish my hardwood floors. The first time they came, they didn't make any effort to keep all of the sawdust out of my new HVAC system and the ducts were clogged with it, nor did they make any effort (e.g. painter's tape) to keep the stain off of the stair stringers or wall trim. They also left chatter marks in several areas, the worst of which was a large "T" section that extended from the stairs to the front room, which they later attributed to "problems" they had with that particular sandpaper. Even thought the owner, Javier F*****, offered to redo the section (and put the offer in writing) while picking up the check for the balance, I couldn't get him to actually send the offer until several weeks later when I finally threatened a chargeback on my credit card. When they arranged to come back on September 15th, they never showed and didn't return my phone call. It wasn't until the next day after I threatened a chargeback again that they came. After doing a test area and realizing that they couldn't match the color at all, they completely refinished the entire floor again but only addressed the chatter marks in the front room and did not remove the chatter marks between the stairs and the front room. They also messed up 2 areas in the front room (it appears that they missed it with the stain and the first two coats of polyurethane) and again didn't bring disposable filters to protect the HVAC system even though Mr. F***** assured me after the first time that they keep them on the truck just for this purpose. To make matters even worse, they didn't protect my stairs this time and got stain all over the bottom of my brand new top-of-the-line carpeting. I waited all day on Saturday the 20th for Mr. F***** to come out and inspect the problem areas but he never came. He also didn't come on Monday the 22nd, the day for which he requested we reschedule. My only recourse now is to take them to court.
Desired Settlement: I have already filed chargebacks on my credit card for $2,648.30, the cost of the work. I also want to be reimbursed for the full cost of having my ducts cleaned, the cost of replacing the new carpeting run from the stairs to the first landing,, due to the stain damage they caused. Since the floor cannot be sanded again, I want to be reimbursed for the difference in price between refinishing and replacing the hardwood floor.
Business Response: When we arrived at ****** home to repair and refinish her floors she had already ran off a flooring contractor or so we thought. At first we thought it might have been a contractor which had not done a good job but we found out soon enough that ***** was a very difficult person to deal with. Upon completion of her project she had complaints about some slight chatter marks on the floor which we had supposedly left behind, when we went back to inspect the floor there was nothing visible from a standing position which was out of the ordinary. To satisfy ***** as well as guarantee our work we came back and told ***** that we would go ahead and refinish the job although we had initially explained to her that certain imperfections were to be expected as well as accepted when doing any sort of hand work to a hardwood floor which needs to be refinished. Upon the second completion she still wasn't satisfied and we advised her to seek a professional hardwood floor inspector to come look at the job and get us something in writing as to what was wrong with the floor so she could have a second opinion, she refused and that's when we parted ways. She has been recently blogging the internet writing negative reviews on as many sites as she can and has also charged back her credit card which she used to pay for the work. We have come to the conclusion that ***** possibly is trying to find anything she can in order to not pay for the work we performed in her home. Hopefully this feed back helps.
Owner Madera Floors
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
In fact, when Mr. F***** saw the chatter after the first job, he immediately made a call to have his sander checked out. The whole reason for the second refinishing was to remove these chatter marks, which did not happen and leads me to believe that they either didn't know what they were doing or just didn't care enough to do a good job. Additionally, there are now two areas that are approximately 7" long where the finish is really messed up, three areas where black knots with holes appeared and they got floor stain along the bottom of my new carpet. I don't need to pay a professional flooring inspector over $650 to tell me that they did a lousy job. I have already has another flooring company come out for an inspection and they confirmed that it would be a bad idea to try to refinish the floors again and highly recommended that they be replaced.