This Business is not BBB accredited
Granite and Marble Express Inc
Phone: (703) 378-9520 14154 Mariah Crt, Chantilly, VA 20151
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Granite and Marble Express Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2705122932C.
Type of Entity
Business ManagementMr. Ali Beheshtin, President
Granite Marble & Terrazzo Cleaning & Service Marble - Natural Stone - Natural
THIS LOCATION IS NOT BBB ACCREDITED
14154 Mariah Crt
Chantilly, VA 20151 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On Dec 28, 2013, my wife and I selected a granite countertop at Granite and Marble Express working with a salesman named ****. We showed him a drawing of the countertop, sink, cabinet, and appliance locations and dimensions. We agreed to during the initial purchase to ONLY remove the countertop, sink, and plumbing and that was noted on the sales document. **** said that, Granite and Marble Express would do the rest and the next step was to confirm my measurements. He said that all they needed was someone to get them into the house/kitchen to do the measurement to validate my measurement, so I had my son handle that. During the measurement, that person told my son and later my wife who arrived once she heard it was more than a measurement, a number of new terms and conditions that were not discussed during the purchase. This alerted me to a bait and switch type operation. On Dec 31, 2013, a different individual, ***** *********, sent a final contract with terms and conditions that we had not seen during our purchase and I would not sign. At that point, I contacted Granite and Marble Express and I asked multiple times for my funds to be returned. I told them that I had never seen these terms and conditions and would not sign the document. Instead of ONLY removing the countertop and plumbing, the final contract made me liable for much more, and that was not what was agreed upon during the sale. Out of no where, the salesman, ****, in an email with a CC: to ***** *********, said to charge me $175 for their site survey. That was never mentioned to either me or my wife during our purchase. Neither was the terms and conditions of the final contract. On January 10, 2014 I finally received only a portion of my funds, $1,761.08, which is $175 short of the toal $1936.08 that was provided. The uncomfortable feelings I had with the "surprise" final contract terms and conditions were then confirmed with this $175 "surprise" charge solidifying that Granite and Marble Express are employing unethical business practices in the state of Virginia. Please do a full investigation of this company's business practices.
Desired Settlement: I request a full refund of the $175. For all future sales: Require Granite and Marble Express to provide both a verbal and written fees document if they plan to bilk the public of $175 for a simple site survey. Require Granite and Marble Express to provide a copy of the final contract terms and conditions, prior to completing the intial sale. These would be basic ethical business practices that I would expect out of any company doing business. Had I been provided that information, I would have left that business immediately.
Business Response: In regards to the complaint # *******, our company’s policy is to charge a non-refundable fee of $175 for site survey in case of cancellations after the templates are done to cover our expenses associated with the measurement trip and time we spent for the customer before the cancellation. However, since this fee was not indicated in the final contract presented to *** ******, we have authorized the reimbursement of this charge to him.
|8/19/2012||Problems with Product/Service|