This business is not BBB accredited.
Phone: (703) 491-3667 2572 Chadwick Ct, Woodbridge, VA 22192
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Express Garage Door Company Inc. include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Express Garage Door Company Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph R. Landry, President
Garage Door Repair
THIS LOCATION IS NOT BBB ACCREDITED
2572 Chadwick Ct
Woodbridge, VA 22192 (703) 491-3667 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On 01/19/2011, we repaired our garage door through Express Garage Door. The spring was broken and they came out investigated the situation. Technician name Joe came out and he repaired the springs, however, he said he doesn't have the new parts so he will use what he had in his truck which were used parts. He said they were used parts but would be fine. However, he wrote on his invoice that he would give us 5 years warranty on parts and labor. He charged us with new parts cost but installed used parts. On 10/14/14, our garage door broke. We called the company number, Express Garage Door, printed on the invoice. We assumed Joe picked up. We told him that our garage door is not working properly and requested someone to come out and investigate the situation. He asked the property address and after that, he said he didnt like the tone of our voice and he has no reason to come out and hung up on us. We tried to call few more times and left a voice message but no return calls from him. Since we had to fix our garage door, we called other company to repair our garage door. The new repair cost $465.00 and was paid to the new company.
Desired Settlement: I want him to send us the total repair cost of $465.00.