This business is not BBB accredited.

Express Garage Door Company Inc.

Phone: (703) 491-3667 2572 Chadwick Ct, Woodbridge, VA 22192

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Express Garage Door Company Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Express Garage Door Company Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Express Garage Door Company Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 17, 2007 Business started: 08/01/2006 in VA Business started locally: 08/01/2006 Business incorporated 09/22/2006 in VA
Type of Entity


Business Management
Mr. Joseph R. Landry, President
Contact Information
Principal: Mr. Joseph R. Landry, President
Business Category

Garage Door Repair

Additional Locations


    2572 Chadwick Ct

    Woodbridge, VA 22192 (703) 491-3667


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/5/2015 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: On 01/19/2011, we repaired our garage door through Express Garage Door. The spring was broken and they came out investigated the situation. Technician name Joe came out and he repaired the springs, however, he said he doesn't have the new parts so he will use what he had in his truck which were used parts. He said they were used parts but would be fine. However, he wrote on his invoice that he would give us 5 years warranty on parts and labor. He charged us with new parts cost but installed used parts. On 10/14/14, our garage door broke. We called the company number, Express Garage Door, printed on the invoice. We assumed Joe picked up. We told him that our garage door is not working properly and requested someone to come out and investigate the situation. He asked the property address and after that, he said he didnt like the tone of our voice and he has no reason to come out and hung up on us. We tried to call few more times and left a voice message but no return calls from him. Since we had to fix our garage door, we called other company to repair our garage door. The new repair cost $465.00 and was paid to the new company.

Desired Settlement: I want him to send us the total repair cost of $465.00.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Express Garage Door Company Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)