BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that United Furniture Style, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||10|
Additional Complaint Information
One complaint has processed by the Bureau in its three year reporting period. This complaint has been resolved.
Type of Entity
Business ManagementAbe Eid Mr. Ahmad Eid, President
Furniture - Retail
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Additional Phone Numbers
- (610) 522-5100(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
|1/6/2014||Problems with Product/Service|
|12/27/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I went to go to pick up the set at the warehouse along with my brother in law. I was not shown the couches and they were not unwrapped to be able to assess any damage there could have been. I was told to sign on a page which had nothing but other signatures on it. I was not informed that the signature page was any kind of waiver or relinquishing of rights for the furniture. I was not given any official paperwork stating such policy and was not informed of it. The couches have several scratches on the leather and there is a nail sticking out of the back of one of them.
Desired Settlement: I would like the scratched leather in the couches fixed and if that cannot be done I would like a partial refund to be able to fix the damage somehow. I paid over $1400 for this Ashley set and I didn't expect there to be damage and get the run around by the employees of the company.
BBB of Metro Washington DC and Eastern Pennsylvania 8/10/13
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/28/2013||Delivery Issues | Complaint Details Unavailable|
|7/16/2012||Problems with Product/Service|
|11/11/2011||Problems with Product/Service|
|11/9/2011||Problems with Product/Service|
|8/31/2011||Problems with Product/Service|