Business ProfileforIKEA US, LLC

Company: IKEA Date of Purchase: 8/2/23 Cost: $348.00 (Cost of shelf: $249.00 and a $99.00 delivery fee- before taxes)-Business Committed to: Provide delivery of a shelf on 8/5/23 to my home. -Nature of the Dispute: On 8/5 IKEA's delivery partner delivered a twin bed frame to my house rather than the shelf. Upon seeing the error my husband contacted IKEA to correct this. They immediately agreed to reschedule the delivery for 8/8, but told us to dispose of the twin bed frame on our own and then immediately disconnected us from their chat. We contacted them back by phone to ask them to come get the bed as it is too large to be put in my car to be removed. They set up a pick up for 8/7. No one came for the shelf on 8/7 so we contacted IKEA and they told me that the pick up was going to be between 8/7 and 8/10. Our 8/8 delivery for the shelf is now showing on their portal as an 8/14 delivery. When we contacted IKEA about these date changes they were unsympathetic and unwilling to take responsibility for their communication, their shipping partner's mistakes, or the fact that we have been investing time in being home for this pick up and delivery unnecessarily. They simply stated "We will make sure this doesn't happen in the future", and then reconfirmed the dates at which they might potentially come get the shelf. They never once responded to our complaints about the delayed delivery date for the shelf itself. At this point we feel that, at the very least, we should be refunded for the cost of delivery because they were unable to fulfill the order in the agreed upon period of time. Shelf Order: ********* Pick Up Number: ***-*********