This business is not BBB accredited.
Phone: (240) 395-1060 Fax: (301) 576-8597 7361 Calhoun Pl Ste 210, Rockville, MD 20855
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Legacy Capital Planners, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Ausherman, ChFC, CLU Jr., Founder Mr. Richard T. Baker, Founder
Financial Planning Consultants Insurance Services
Industry TipsFinancial Planners
THIS LOCATION IS NOT BBB ACCREDITED
7361 Calhoun Pl Ste 210
Rockville, MD 20855 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: An advertisement for "An Educational Course for Retirees - Now being conducted at... The Universities at ***** ***** . . . Part of the University System of ******** implies that the course is given by, sponsored by, approved by, or endorsed by the Universities at ***** *****. In fact, the course is sponsored by Legacy Capital Planners and/or Todd B**** and/or ********** ******* **********, LLC.
Desired Settlement: Legacy Capital Planners and/or Todd B**** and/or ********** ******* ********** should provide good disclosure to all registrants and all recipients of the advertising flyer of the true sponsors and providers of the course; and offer a full refund to all registrants.
*** ****'s complaint is very trivial. Perhaps *** **** thought he would receive credits for attending the class, but as you can see from the attached pamphlet, the campus is clearly indicated as being the location only.
Should you have additional questions, please feel free to contact me.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
We appreciate your concern and value your opinion. It is unfortunate that our material has offended you. We run our firm in the utmost ethical manner, and every bit of marketing material we use has been reviewed and approved by the appropriate parties.
When these classes are sponsored by and are a part of the school’s continuing education program, and there are actually several hundred across the country, that is clearly stated on the invitation. We also have the consumers pay the school directly.
When we are renting a facility, as we are in this case, we simply indicate to the consumers that the program is being held or conducted there. This language is also exactly what we use if we were renting a room in a country club, restaurant or hotel.
When we are renting space, as we are in this case, the fee is made payable directly to the instructor in an effort to be even more transparent. Furthermore, we use an educational facility because these facilities are more conducive to learning and more appropriate for this 2 day course. Unlike many financial presentations held in country clubs, restaurants, etc. we are not allowed to sell or promote any financial product, or provide personal financial advice during the 2 day course per the legal contract we have with the publishers of the course material.
In addition, our disclosure clearly states we are financial service professionals and investment advisors. Nowhere on the invitation do we indicate we are affiliated with the school we are renting from, or that we are on the continuing education curriculum.
We have never had any other individuals complain about this, so there seems to be no confusion on the part of the consumers who receive this invitation.
We wish you nothing but the best in the future.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]