BBB Accredited Business since
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The company provides customer evaluation information to business clients. It operates several international offices, as well as its main location in Fairfax, VA.
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A BBB Accredited Business since
BBB has determined that BARE Associates International, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for BARE Associates International, Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Type of Entity
Business ManagementMs. Dale K Bare, CEO Mr. Michael L Bare, President Ms. Gail L. Maas, SPHR, Director of Global Human Resources
Alternate Business NamesBare International
The company uses indepependent contractors to perform mystery shopper reports and audits, using on-site visits and interviews. According to company information in BBB files, there is no employer/employee relationship between the company and the independent contractors hired. Any federal, state, country and other applicable taxes will not be withheld from payments or reimbursements distributed by the company. Evaluators are responsible for all taxes, his/her own liability and workman's compensation and as applicable, automotive insurance and has to sign an agreement holding the company and it's affiliates harmless while working as an independent contractor. Assignments are scheduled by varying means on an as needed, rotating basis and evaluators may choose to accept or reject any proposed assignment.
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (800) 296-6699(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: BARE's policy is to pay only 50% for shops they schedule you for which, through no fault of your own, happen to be closed. It takes just as long to complete a report whether the store be opened or not as one is required to go three times and fill out a special form if the shop is closed. They claim it is their policy to pay 50% and do not publicize this anywhere. According to how it suits them, they change policy to avoid paying. I contacted their managers as well as corporate headquarters and they all stand behind their practice. None of them apologized and none of them stated that they will publicize this apparent policy. It's clearly a breach of trust and breach of contract. Next thing they'll say all jobs completed all year only get paid 25%...it's unpublished made-up policy they can enforce at their own will.
Desired Settlement: A few things: 1 - I should be paid the 10 Euros they ripped me off. A class action should also be brought to compensate all others they have ripped off in this way. 2 - I demand an apology for their misrepresentation and treatment of me -- they threatened to sue me should I file a complaint against them. 3 - Their actual policies should be published and enforced.
Business Response: This complaint appears to pertain to one of our European branch locations. We will respond with more information as soon as possible, but we must first research the particular situation with the management of those locations before we can do so. Thank you very much for your patience as this may take a little longer than usual to resolve because it involves an overseas office.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|10/7/2012||Problems with Product/Service|
|8/16/2011||Problems with Product/Service|