BBB Accredited Business since

W K Trunnell Inc

Phone: (301) 258-8300 15754 Crabbs Branch Way, Rockville, MD 20855 http://www.trunnellelectric.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that W K Trunnell Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for W K Trunnell Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on W K Trunnell Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 19, 1977 Business started: 01/19/1936 in MD Business incorporated 02/27/1950 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 1035.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
http://www.dllr.maryland.gov/license
Phone Number: 410-230-6231
op@dllr.state.md.us
The number is 1240.

Type of Entity

Corporation

Business Management
Mr. Jack Trunnell, Partner Mr. Lee Trunnell, President
Contact Information
Principal: Mr. Jack Trunnell, Partner
Business Category

Electricians

Alternate Business Names
Trunnell Electric

Additional Locations

  • 15754 Crabbs Branch Way

    Rockville, MD 20855

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Last August 2014, I contacted Trunnell Electric to perform a basic job consisting of connecting my cable box upstairs to my TV downstairs so I could watch cable TV downstairs. Two technicians came to my house, and after trying different cable connection configurations they had apparently connected the cable box upstairs to my TV downstairs, however no signal was visible on the TV downstairs. The technicians told me to call the cable company (*******) to ask them to reset the signal connection and that if it still did not work, then they could not figure out how to do the job.I did call ******* and after they did a signal reset, there was still no cable signal on my TV downstairs. So I left it at that. Now, in late 2014, I received an invoice for $358 for a job that was incorrectly performed. So this is the issue as Trunnell still wants to get paid.

Desired Settlement: I am unwilling to pay for a service that was done incorrectly, so this invoice should be cancelled.

Business Response: We spoke with the customer on February 4 and explained to him that our techs had spent 2.5 hours tracing TV cabling prior to performing cabling work we had quoted him on. He decided to cancel the work we'd quoted him on and refused to pay for our time spent. Although we felt entitled to compensation for our time, we cancelled our invoice and notified him by email of the credit on February 4. We thought this resolved the issue of the complaint.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and eventhough I never received an email notifying me of the cancellation of the invoice, find that the offered resolution is satisfactory to me and will accept it. 

Regards,

****** ***