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Heating/AirConditioning & Plumbing
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A BBB Accredited Business since
BBB has determined that Secco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA005766.
Type of Entity
Business ManagementMr. Barry Kindt, President Mr. Craig Drabenstadt, Partner
Electricians Geothermal Heating & Cooling Heat Pumps Heating & Air Conditioning Heating Contractors Plumbers Air conditioning & Heating Contractors - Commercial Air conditioning & Heating Contractors - Residential Air Conditioning Contractors & Systems Air Conditioning Repair Air Duct Cleaning
Alternate Business NamesCarpenter Today Pronto Plumbing Quicktricity Electric SECCO Home Services
Industry TipsAir Duct Cleaning
1111 Primrose Ave
Camp Hill, PA 17011 Directions
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Additional Phone Numbers
- (717) 737-7104(Phone)
- (717) 236-2142(Phone)
- (717) 766-5456(Phone)
- (717) 737-7149(Phone)
- (717) 541-1599(Phone)
- (717) 737-8100(Phone)
- (717) 766-1100(Phone)
- (717) 766-0788(Phone)
- (717) 236-9988(Phone)
- (717) 541-5116(Phone)
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|6/2/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I did not have a choice on using this company because they are contracted through my water company and I pay a monthly protection plan. I have a big oak tree that causes problems with my sewer line due to the roots. Approximately 3 weeks ago, I called to have them come because I had noticed the toilet starting to not flush properly and I was having a graduation party for my daughter at the house in a couple days. ***** (plumber representing ****** Plumbing) showed up on weds (was supposed to call first and didn't) at 730. He was there until 1045 pm. At one point he came in my house without knocking and almost got bit by my dog. He said he would be back the next day to finish. He showed up again without calling on Thursday at 200. I came home from work at 430 and my daughter said he had been using my hose for hours. I walked around the house and he said, "be careful the ground is saturated back here." I was in flip flops and the water covered my feet. A bit later about 545 he said problem was fixed and he left. The next morning I texted my daughter and told her to go down and straighten up the basement because the weather forecast said rain. She texted back and said basement has water. I have not had water in my basement since it was water proofed 16+ years ago. There was no rain since he was there. I called them back and he came to the house. ***** specifically said he believes he caused it but isn't sure how. He said this in front of my father and my uncle. They both stated that he saturated the ground and the ground could not hold anymore water so it came up through my outside drain which is outside the basement door and went in under the door. He said he would bring his supervisor back on Monday but that he was on my side. After he left, I noticed that on the paperwork he had given me he said that the ground was not saturated. That was his first lie. On Monday, I received no phone call, nor did anyone come by. I called on Weds morning and they made arrangemnts to come on Thursday. Got a phone call on Thursday that they had an emergency and would not be able to come by until the following Monday. On Monday, ***** and his supervisor showed up. From the beginning, ***** changed his story, failed to mention that he was using my hose for hours and when I brought it up he said it was not a used for a long period. then he said the ground was not saturated and I stated that he had used those exact words when I walked over to see what he was doing that day. He also did not admit that he said that he believes he caused the water damage because he had been in the basement and there was not water on Weds and Thursday. there was no rain Thursday night or Friday morning, and when my daughter goes down Friday morning there is water in the basement. His supervisor basically said it is heresay and I said no, my father, my uncle and my daughter are all witnesses. He then said I have to prove they did it. He asked what resolution I am looking for and I said the floor cleaned, the padding replaced, and possibly the carpet replaced. I also wanted to see what damage was done to the furniture in the basement and I would like reimbursed because I had to find a new location for my daughters graduation party. He said, that's not happening. I will lay the carpet back down for you but that's it. I said that is unacceptable and they left. I called my homeowners insurance and they came to the house. the damage is not covered because it was due to the plumber causing outside water to come in due to ground saturation.
Desired Settlement: I would like ****** plumbing to repair the damage to my basement, replace carpet and padding that was ruined and clean or repair furniture that was damaged.
We have reviewed our notes, our technicians paperwork and all information available to us. We were able to visit *** ***********'s home and review the situation on follow up visits and completely understand her frustration. When things like this happen it can be terribly inconvenient.
Our technician was dispatched to the home on 5/27/15 at 7PM to troubleshoot a
blocked / slow main drain that had a history
of issues said to be caused by a large tree. Our
Technician accessed the main drain line
through the Customer’s exterior main drain clean-out. He was on-site
until 9:30 that evening using a drain cable to open the line and a sewer line camera to inspect it. He found
the line difficult to open and camera inspection showed many root
penetrations. The technician scheduled for a thorough cleaning and root
removal for the next day.
On 5/29 we were called about water in the basement and a possibly blocked drain
in the basement. Our technician arrived and was directed to the
"french" drain at the base of the exterior
stairwell to the basement where the Customer
reported the drain blockage. There was moisture in a small area of
carpeting near the door to the exterior stairwell, but
no blocked drain or standing water. Our technician poured water in the French drain to verify that it was accepting water
and not blocked. He then attempted to camera the line as a courtesy but
it was not large enough to allow the camera into the line. The french
drain has not been found to be in anyway connected to the sewer lateral. We suspect the cause to be surface water backing up from
this French drain.
Records indicate that this area received over an inch and 1/4 of rain fall on 5/27/15 (**** Airport Records) and it seems that our work, the rainfall and a potentially blocked french drain have all happened coincidentally in a very short time frame. As surface water builds up from heavy rainfall, an improperly installed or aged French drain is known to be the least reliable drainage system. The Customer reported having previous problems with a wet basement and alerted her family to prepare for such heavy rains.
Although we do not believe the water damage was caused by our work, we offered a recommendation for *** *********** to contact her home owners insurance provider for the fastest investigation, restoration and repairs. So far as we are aware, our recommendation was not acceptable.
We understand the frustration that a blocked drain line and surface water causes – it can be overwhelming. The amount of water typically released to the surrounding ground is minimal and has never caused a properly installed and working French drain to clog. The drain in question is approximately 15 feet away from the clean-out.
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Problems with Product/Service
Read Complaint Details
Complaint: We purchased a Bryant Heat Pump on 6/2012 and a Solar Water Heater on 3/8/14. At that time we purchased a bundled service agreement to have both the Heat Pump and Water Heater Serviced 2 x's during the year as we have done in the past. On October 21st I received a phone call from Service Dispatch stating Dan would not be able to make our appointment due to the job he was working on spilling into our scheduled day; Rescheduled for October 30th. No one showed and no phone call. I called and spoke with Perry, Customer Service Rep., once again promised service for another date and time; Monday November 3rd, no one showed, I called Secco, spoke with Perry, he stated that there was a computer glitch and dispatch did not get the message to come here until 7:30 a.m., they were to arrive here at 8:00 a.m.; Service scheduled on November 6th, told Dan was coming who was knowledgable about both the Heat Pump and Solar Water Heater, Dan didn't come but Stanley did and he did not know how to service the Solar Water Heater; Got a call from Barry, General Manager, on Friday November 7th, promising that Dan would be here to recheck the furnace service and the Solar Water Heater, no one showed, I called and Barry said that he was in a meeting and didn't get around to calling me to tell me no one was coming. They are rescinding on a prepaid service agreement and they are rescinding on the warranty service on both the Heat Pump and the Solar Water Heater.
Desired Settlement: Not only do I want service to be completed for this year but I want two Complimentary Services to be afforded to us free of charge for the 2015 year. I have sat here wasting my time for 4 different visits, I deserve something for my time and frustration and most importantly so the warranty on both units stays valid.
Sorry - we did NOT see this complaint until Alyssa informed us that it existed. I certainly knew that **** **** was upset and promised to complain, so I am not surprised to see this.
Unfortunately, my last conversation with her was at a very emotional time for **** **** - it was minutes after a trip to the vet to put her family pet to rest. She was extremely upset and didn't allow me to explain anything. I empathize with her situation.
Yes, we rescheduled and did a very poor job communicating. We certainly apologize for that & wish to make it right.
It is true that they purchased a Bryant Heat Pump in 2012. The Rupps also purchased a Solar Water Heating System from us in 2011 (I believe the 2014 was mistaken for 2011 stated in the complaint).
The Rupps also purchased a PM Agreement for their Heat Pump system. The first visit of 2 visits was performed by Dan on 4.21.14, at which time the Rupps had Dan check & clean their Solar System for $279.95 less $58.00 of coupons and gift cards for a net payment on their check 1118 of $221.95. (Invoice 168769)
We don't offer a PM program for Solar Water Heating, since they shouldn't need to be serviced multiple times a year.
Dan wrote up his findings on the page attached to the Invoice 168769, describing the performance and recommending the next W/H (water heater) PM to be in 2017. Dan's attachment clearly shows initials of "MLR 4/21/14" acknowledging his findings.
Unfortunately, when Stanley performed the 2nd visit of their Heat Pump PM, neither he or our Call Center realized the Solar Water Heater didn't need a PM - and it wasn't included with their Heat Pump PM.
I got into this situation at the last minute - my staff didn't understand the Solar Water Heating system - and didn't communicate with **** **** that we wouldn't send a Technician on the roof during rain, or during conditions that were NOT appropriate to test the performance of a solar system. We need dry to work on a roof, and sun to work on solar. Otherwise, the Customer is wasting their money.
I was instructed by my staff (they may have known that **** **** had an appointment first thing that morning) to call after 10 AM to explain that Dan recommended service in 2017 - and to save their money, that a PM wasn't needed. I believe they should be checked in Spring - since snow & ice is typically the items that could cause damage. Unfortunately, **** **** was upset and didn't give me the opportunity to explain.
We do have a 6 year parts & labor warranty on the Solar Water Heating System - so that, in the event the system is NOT working, we would be responsible to make the repairs without cost to the Rupps.
Suggested Resolution - We will provide a FREE Planned Maintenance visit for their Solar Water Heating, suggest they use it in Spring of 2015, or we would refund the $221.95 they paid for the PM Dan performed on 4/21/14.
The Rupps have been good Customers and we have committed to servicing them. I believe our poor communications have caused this problem and certainly apologize for it.
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Problems with Product/Service
Read Complaint Details
Complaint: 6/7/14 Service came to inspect HVAC not working properly. He indicated it could be repaired but would cost as much as a new unit. Given 4 options, I chose the least expensive unit, which I was told would be about the same as the old unit. After installation (that evening) when it came on, it was loud in my bedroom I had to turn it off. The next day (Sunday) I left a message with Secco and explained problem. I was called next morning at 7:30 a.m. Customer service informed me that serviceman was on his way to a job but would call me when he arrived at the job me to determine if someone needed to come out. No one called. That evening (6:30) serviceman arrived. When he heard noise, he said there was vibration and he thought it might be coming from wires/cords that had been pulled down from attic. He inspected attic and sprayed 2 cans insulation in wall. That did not fix problem. He told me he would call me and would come back with some type of insulated wrap to wrap the unit in to keep noise down. After I waited 4 days, I called again and was told the item needed to be ordered and it just came in and they would be out on Sat. (a week from installation). After wrapping the motor, it still was loud. He said he would have Factory Rep and/or Gen. Mgr. come out - they didn't come. I called today and was told by CS that she would email the serviceman. He had also indicated to me that I would have to go with another unit which I believe he said would be $1,000 more. I am still waiting. I have a buyer for my house and I am afraid this is going to impact on the sale.
Desired Settlement: Complete the installation (at no extra charge to me) of a unit that is not so loud. The old unit did not make this much noise, why must I settle for this?
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Thank You *****!
I really appreciate your speedy response!
We’ll get ****** taken care of promptly!
The info I have on the siding is ******** Sawmill in ******** and it says the color is Sierra. Hopefully, all of that makes sense to you! Thank you for taking the time to make sure it all gets done the right way. If I can be of any further assistance please let me know.
As you’ll see below, ***** approved me contacting you directly regarding the siding/downspout color at ****** ***********’s residence. I agreed to relocating the refrigerant lines to the outside of the wall, versus having the lines run down the inside of the wall, which in this case is creating annoying vibration and noise in ******’s bedroom. The new units operate at higher refrigerant pressures, which amplifies the noise and vibration – especially in a bedroom.
Our plan is to replace the siding the will have the refrigerant line set opening coming out of the wall. Obviously, we’d like to match the color as close as possible. We’ll also be surface-mounting the refrigerant lines in a material to match the color – either a downspout or a “ducting” material we typically use.
Once we have a standard established, other units could be apprised of the method – which could eliminate additional hassle and concern in the future.
****** tells me that her unit is sold and settlement is scheduled for Aug 11, 2014 – and we must get this done before that date. Our intention is to get it done MUCH sooner to keep her anxiety at a minimum.
Please let me know as soon as you have the information. I plan to be in ******’s neighborhood on Friday – and will also take some samples along to see what I can match.
Thank You *****,
You are quite welcome. I am certain I will have this approved by Monday. I will try to get the siding and downspout information from PMI. If you don't hear from me, you have my permission to call PMI and ask for ***** ***** for the information you need. I am leaving on 10 days vacation on Wed.
From: "***** ***** - SECCO" <*******************>
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Customer Reviews Summary