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Secco, Inc.

Phone: (717) 737-2142 Fax: (717) 737-5235 View Additional Phone Numbers 1111 Primrose Ave, Camp Hill, PA 17011 View Additional Email Addresses http://www.seccoinc.com View Additional Web Addresses

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Description

Heating/AirConditioning & Plumbing

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Secco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Secco, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 7

Additional Information

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BBB file opened: May 24, 1996 Business started: 06/01/1969 in PA Business incorporated: 06/01/1969 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA005766.

Type of Entity

Corporation

Business Management
Mr. Barry Kindt, President Mr. Craig Drabenstadt, Partner
Contact Information
Principal: Mr. Barry Kindt, President
Business Category

Electricians Heating & Air Conditioning Plumbers

Alternate Business Names
Carpenter Today Pronto Plumbing Quicktricity Electric SECCO Home Services

Additional Locations

  • 1111 Primrose Ave

    Camp Hill, PA 17011

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (717) 236-2142(Phone)
  • (717) 236-9988(Phone)
  • (717) 541-1599(Phone)
  • (717) 541-5116(Phone)
  • (717) 737-7104(Phone)
  • (717) 737-7149(Phone)
  • (717) 737-8100(Phone)
  • (717) 766-0788(Phone)
  • (717) 766-1100(Phone)
  • (717) 766-5456(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
  • - eQuote
  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

6/27/2014 Problems with Product/Service
11/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** plumbing was contracted to provide a service to clear my main line of solids etc. so that my sewer waste could pass through to my septic holding tank. They came after over a day and ran a camera through the required line. They did not auger, rotor root, or cut the clog out as desired. they left after showing the line clear for liquid waste. They also sold me a bio-clean product that I have not used for $81.18 The dispatch fee was $54.95. This fee was not represented on their $99 open main drain ad. The total bill was for $236.88. A call to them today was met with "we will put you on the schedule but we do not know when we can be out". My entire home is without sewer service and has raw sewage on the first and cellar floors.

Desired Settlement: I am disputing this work and feel they have failed their obligations under the contract. I asked the technician ***** ** several times if he was going to auger or rotor root the pipe, to which he replied that "sometimes the camera opens it up... and I don't think we need to." I have stopped payment on the check and wish them to have them pick up their bio product and make no further attempts to collect this bill. I am contracting with another party to properly clear my main line in a more timely fashion.

Business Response: Secco, Inc. 
1111 Primrose Avenue
Camp Hill, PA  17011 

BBB of Metro Washington DC and Eastern Pennsylvania
1337 North Front Street
Harrisburg, PA 17102

Re: **. ***** ******

To those it may concern,

On 10/16/2013 our drain technician (**. ***** ******) and myself (****** ****** – Training Manager) arrived at **. ******s home to perform a drain opening per his request.  **. ****** had done quite a bit of work prior to our arrival including disassembling portions of the main drain and exposing the septic tank and its connections.  The line had been previously modified by another company to assist with a previous problem in draining the line.
After discussing the issue with **. ****** our technician ***** explained that he would use his camera to run through the line prior to using any heavier equipment that may cause more damage than good.  In an attempt to locate the blockage our camera passed completely through the line from the septic to the interior cleanout without hitting an obstruction.

To test the line water was first poured into the drain lateral from inside the home and it was observed passing into the septic.  **. ****** then decided to run water from a garden hose from inside the home out to the tank through the lateral.  It was open and allowing liquids to pass well.

The discussion was then had with **. ****** about jetting the line to remove the heavy buildup of grease.  He declined this service due to the cost at that time.  We then discussed BIO-CLEAN drain maintenance as a slower but thorough solution to the grease problem.  He agreed and purchased the BIO-CLEAN product.

When a main drain line backs up it may leave solid waste in other up-stream drains.  This is typically easy to test by testing each line. (ex. Running a sink, flushing toilets) **. ****** had taken the initiative to disassemble his main line to examine it and attempt opening the line himself with a small drill powered drain auger and while it did help him in accessing the main drain it prohibited us from testing the upstream drain lines.

At the completion of the call **. ****** was satisfied with our services and the results.  Only when a problem related to grease buildup or a new blockage in this portion of the system occurred were we notified of any discontent.  Our response anytime we are asked about scheduling a service call is carefully scripted to provide as much clarity as possible.  Our only guaranteed appointments are at 8:00am and any service requested after that are assigned to our first available technician as we do not know how long a service call may last.

Without the opportunity to examine the situation we have been forced to believe our work was done to the highest level and that as stated on our invoice **. ****** signed: “ I have examined and hereby accept the satisfactory completion of the work as described above”. Service invoice attached.

Respectfully,

**** ******
Sales & Training Manager
SECCO Home Services
 
*************************
Tel:  ###-###-####
Fax: ###-###-####
1111 Primrose Avenue
Camp Hill, PA 17011
www.SECCOhome.com

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/17/2012 Problems with Product/Service
9/24/2012 Problems with Product/Service
7/17/2012 Guarantee/Warranty Issues
6/29/2012 Problems with Product/Service
12/13/2011 Problems with Product/Service