BBB Accredited Business since
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Heating/AirConditioning & Plumbing
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A BBB Accredited Business since
BBB has determined that Secco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Secco, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||7|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA005766.
Type of Entity
Business ManagementMr. Barry Kindt, President Mr. Craig Drabenstadt, Partner
Electricians Heating & Air Conditioning Plumbers
Alternate Business NamesCarpenter Today Pronto Plumbing Quicktricity Electric SECCO Home Services
1111 Primrose Ave
Camp Hill, PA 17011 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (717) 236-2142(Phone)
- (717) 236-9988(Phone)
- (717) 541-1599(Phone)
- (717) 541-5116(Phone)
- (717) 737-7104(Phone)
- (717) 737-7149(Phone)
- (717) 737-8100(Phone)
- (717) 766-0788(Phone)
- (717) 766-1100(Phone)
- (717) 766-5456(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - eQuote
- - Customer Service
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/27/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: ****** plumbing was contracted to provide a service to clear my main line of solids etc. so that my sewer waste could pass through to my septic holding tank. They came after over a day and ran a camera through the required line. They did not auger, rotor root, or cut the clog out as desired. they left after showing the line clear for liquid waste. They also sold me a bio-clean product that I have not used for $81.18 The dispatch fee was $54.95. This fee was not represented on their $99 open main drain ad. The total bill was for $236.88. A call to them today was met with "we will put you on the schedule but we do not know when we can be out". My entire home is without sewer service and has raw sewage on the first and cellar floors.
Desired Settlement: I am disputing this work and feel they have failed their obligations under the contract. I asked the technician ***** ** several times if he was going to auger or rotor root the pipe, to which he replied that "sometimes the camera opens it up... and I don't think we need to." I have stopped payment on the check and wish them to have them pick up their bio product and make no further attempts to collect this bill. I am contracting with another party to properly clear my main line in a more timely fashion.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/17/2012||Problems with Product/Service|
|9/24/2012||Problems with Product/Service|
|6/29/2012||Problems with Product/Service|
|12/13/2011||Problems with Product/Service|