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Lowry Services, Inc.

Phone: (215) 362-2363 Fax: (215) 362-3155 View Additional Phone Numbers 101 Christopher Lane, Harleysville, PA 19438 http://www.lowryelectric.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lowry Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lowry Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 8 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 8

Additional Information

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BBB file opened: June 25, 2001 Business started: 01/01/1980
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA008188.

Type of Entity

Corporation

Business Management
Mr. Steve Lowry, President Mr. Joe Haney, GM Mr. Pete Snyder, Service Manager
Contact Information
Customer Contact: Mr. Joe Haney, GM
Principal: Mr. Steve Lowry, President
Business Category

Electricians Heating & Air Conditioning Plumbers


Additional Locations

  • 101 Christopher Lane

    Harleysville, PA 19438

  • 1
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (215) 677-2936(Phone)
  • (215) 725-1674(Phone)
  • (215) 747-5510(Phone)
  • (215) 860-8536(Phone)
  • (215) 886-5443(Phone)
  • (610) 363-5722(Phone)
  • (610) 444-9264(Phone)
  • (610) 687-1922(Phone)
  • (610) 782-2500(Phone)
  • (717) 520-8228(Phone)
  • (800) 785-6979(Phone)
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Complaint Detail(s)

6/27/2014 Problems with Product/Service
4/2/2014 Advertising/Sales Issues
12/19/2013 Problems with Product/Service
10/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I contacted Lowry Plumbing to come out and assess a leak from a Bathroom PVC pipe that was dripping into the basement. When I contacted them, they said the charge would be $49 to come out and assess the problem, (a service call). They then told me they would prepare an estimated cost for the repair and not do any work without consent. When they got there, I showed them exactly where the leak was and where it was coming from. The tech determined (which by the turned out to be an incorrect diagnosis) that the leak was coming from a 90 degree connection fitting. He would have to cut it out and replace the fitting. The cost for this would be $549. I told them the price was way too high for the job, as the material costs were about $15 and the time to fix it would be about 45 mintues at best. I told them no thank you, I'll get another estimate. He then offered to lower the cost to $449. Again, way too high and I said thanks but no thanks. He then wrote up a bill for $99.00. When I asked why it was $99 and not $49, he told me because he had to do a diagnosis. He told me he needed payment immediately by credit card and to call the office to put in a complaint, but there was nothing he could do about it. When I called the office to inquire and ask for the $50 refund, they refused and said the call to come out was $49 and the diagnosis was an additional $50. This is not what they told me on the phone before they came out. They told me it would cost $49 to come out and give an estimate of what the cost would be to fix it. They are very misleading and unethical in their business practices and try to take advantgage of their customers.

Desired Settlement: I would like a refund of $50, which is the overage amount that they charged me for the services they provided. THey told me it would cost $49 to come out and give an estimate and instead charged my credit card $99.

Business Response: To: Better Business Bureau From: Lowry Services ID #*******

Customer Name: ***** ******* Dear Sir/Madam,

We want to thank you for presenting this matter to our company.

Customer service is our number one priority. We recognize the importance of our membership with the BCP and BBB and providing top quality service for our customers.

We are happy to report that this matter has been amicably resolved. Enclosed is a copy of the resolution. Once again thank you very much for your help in this matter.
Sincerely,

*****,
Once again we apologize to you for this situation. While mistakes are rare they do occasionally happen. As a way to avoid this situation in the future we have provided additional training for technician

• Courtesy refund $99

Once again “thank you" for the opportunity to serve you. We want to apologize to you for any inconvenience and look forward to serving you in the future.
Sincerely,

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because: It appears Lowery electric sent a refund check to the wrong person ******** ******.  Im not sure why they would send her a refund as I am the person that contacted Lowery for the service call and I am the person that paid them and I am the person that has sent in the complaint.  Please Explain? 


Regards,

***** *******








BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On July 8, 2013 I had lost power to a room after an appliance arched. Lowrey gave me upfront pricing of around $350 since the outlets had to be checked and tested, etc. it turned out to be a blown fuse in a small fuse box located in a closet. It took about an hour but the electrician found the box and replaced the $1.00 fuse. Since I committed to the price I was obligated to pay $350 for an hour of work in order to replace the fuse. Regardless of the amount of time it took to fix the problem, I still had to pay 352.05. I feel this is a deceptive business practice as it results in a $350 an hour charge (not including parts). I signed the form believing I had a real problem that would require hours to fix, however it was only a blown fuse.

Desired Settlement: I feel that $200 dollars would be a fair price. I would like a $152 refund.

Business Response: Please see attached response 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/25/2013 Problems with Product/Service
8/9/2012 Billing/Collection Issues
8/6/2011 Problems with Product/Service
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