BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Lowry Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lowry Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA008188.
Type of Entity
Business ManagementMr. Steve Lowry, President Mr. Joe Haney, GM Mr. Pete Snyder, Service Manager
Electricians Heating & Air Conditioning Plumbers
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (215) 677-2936(Phone)
- (215) 725-1674(Phone)
- (215) 747-5510(Phone)
- (215) 860-8536(Phone)
- (215) 886-5443(Phone)
- (610) 363-5722(Phone)
- (610) 444-9264(Phone)
- (610) 687-1922(Phone)
- (610) 782-2500(Phone)
- (717) 520-8228(Phone)
- (800) 785-6979(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|6/27/2014||Problems with Product/Service|
|12/19/2013||Problems with Product/Service|
Read Complaint Details
Complaint: I contacted Lowry Plumbing to come out and assess a leak from a Bathroom PVC pipe that was dripping into the basement. When I contacted them, they said the charge would be $49 to come out and assess the problem, (a service call). They then told me they would prepare an estimated cost for the repair and not do any work without consent. When they got there, I showed them exactly where the leak was and where it was coming from. The tech determined (which by the turned out to be an incorrect diagnosis) that the leak was coming from a 90 degree connection fitting. He would have to cut it out and replace the fitting. The cost for this would be $549. I told them the price was way too high for the job, as the material costs were about $15 and the time to fix it would be about 45 mintues at best. I told them no thank you, I'll get another estimate. He then offered to lower the cost to $449. Again, way too high and I said thanks but no thanks. He then wrote up a bill for $99.00. When I asked why it was $99 and not $49, he told me because he had to do a diagnosis. He told me he needed payment immediately by credit card and to call the office to put in a complaint, but there was nothing he could do about it. When I called the office to inquire and ask for the $50 refund, they refused and said the call to come out was $49 and the diagnosis was an additional $50. This is not what they told me on the phone before they came out. They told me it would cost $49 to come out and give an estimate of what the cost would be to fix it. They are very misleading and unethical in their business practices and try to take advantgage of their customers.
Desired Settlement: I would like a refund of $50, which is the overage amount that they charged me for the services they provided. THey told me it would cost $49 to come out and give an estimate and instead charged my credit card $99.
To: Better Business Bureau From: Lowry Services ID #*******
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
Read Complaint Details
Complaint: On July 8, 2013 I had lost power to a room after an appliance arched. Lowrey gave me upfront pricing of around $350 since the outlets had to be checked and tested, etc. it turned out to be a blown fuse in a small fuse box located in a closet. It took about an hour but the electrician found the box and replaced the $1.00 fuse. Since I committed to the price I was obligated to pay $350 for an hour of work in order to replace the fuse. Regardless of the amount of time it took to fix the problem, I still had to pay 352.05. I feel this is a deceptive business practice as it results in a $350 an hour charge (not including parts). I signed the form believing I had a real problem that would require hours to fix, however it was only a blown fuse.
Desired Settlement: I feel that $200 dollars would be a fair price. I would like a $152 refund.
Business Response: Please see attached response
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/25/2013||Problems with Product/Service|
|8/6/2011||Problems with Product/Service|