BBB Accredited Business since

Charles J. Mertes Electrical & Mechanical Contractor, Inc.

Phone: (570) 435-3378 Fax: (570) 435-5186 View Additional Phone Numbers 2041 Quaker Hill Rd, Cogan Station, PA 17728


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Description

This company is an electrical, plumbing and heating contractor. They also offer sewer cleaning and well pump services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charles J. Mertes Electrical & Mechanical Contractor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Charles J. Mertes Electrical & Mechanical Contractor, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Charles J. Mertes Electrical & Mechanical Contractor, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1900 Business started: 01/01/1996 in PA Business incorporated 05/28/2004 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA000539.

Type of Entity

Corporation

Business Management
Mr. Charles J. Mertes, President
Contact Information
Principal: Mr. Charles J. Mertes, President
Business Category

Electricians Heating Contractors Plumbers


Additional Locations

  • 2041 Quaker Hill Rd

    Cogan Station, PA 17728

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company was hired to do work on the well system at a property I own in ************* PA. I was provided a verbal estimate of $1700. The work was performed, and I received an invoice of over $2900. The work itself is fine, however, there was considerable damage to my yard, that I would not have known about unless my tenants asked what to do about it. The workers left a mess as well. This could have been rectified by a small yard roller, and some stone on the walk way. Also, letting me know about this, as well as the fact that he was going to go over the verbal quote would have been nice...not to mention a general good practice. Additionally, I have requested a detailed invoice, which I have not received. I did pay him 2/3 of the invoice, as I do not want him to be out any cost. However, I have costs that will be incurred to correct an issue he created, and I also want to know what I am paying for. He has also contacted one of my tenants regarding payment! Additionally, I was informed by my tenants, that there were workers standing around, and not really doing anything.

Desired Settlement: I want this job to be considered as paid in full. I have expenses that I will incur....the condition the property was left in has impacted my ability to sell....I have been denied a detailed invoice, reflecting a material list, and labor breakdown.

Business Response: this was settled with the customer 

Consumer Response: I accept the resolution with the contractor. Can I remove the complaint?

Regards,

****** *****