BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Pennsylvania Gas & Electric

(866) 706-7361

Customer Complaints Summary

148 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 44
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 33
Total Closed Complaints 148

Additional Complaint Information

On February 27, 2014 the BBB wrote this company regarding the firm’s recent surge in complaints alleging problems with advertising and selling practices and customer service. Consumer complaints allege nondisclosure for the basis of recent high rate increases, failure to explain introductory and variable rates during the initial sales call, bait and switch tactics pertaining to the promise of competitively priced rates as advertised, and inadequate customer service. 

According to the complaints consumer's leave several messages with the company before the company returns the customer's phone call, if at all. Due to difficulties in contacting the company, consumer's feel compelled to file complaints with the BBB in order to have their issues addressed by the company. The company responses usually state that the customer voluntarily enrolled into a variable rate electric program in which prices may fluctuate monthly and is not guaranteed to be lower than the utility. In addition, the company states a welcome package is mailed to the customer, summarizing the variable rate program’s terms and conditions. Moreover, the company indicated that the wholesale price it paid for energy increased a great deal over the last several months. 

 



Industry Comparison | Chart

Electric Companies , Natural Gas Companies

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.