This business is not BBB accredited.Additional Locations
Phone: (301) 773-7670 8613 Old Ardmore Rd, Landover, MD 20785 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Bryson Enterprise include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Bryson Enterprise include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Thomas Showalter, Owner Mr. Stephen Dodson, General Manager
Alternate Business NamesCharley's Crane Service
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On July 15 at 300 am I took my dog out for a walk before i got reday to go to work. I saw that my car was gone. I went back inside and called *** ******* 911 to report a stolen car. I had my bag i use for work in the car with all of my information in it. I stared to call credit card companies, etc. to cancel credit cards when ** 911 called me back and said that my car had been towed at 1230 that morning by ******** crane service. I called the crane service and asked them why they took my car. They said i stradled the white line between spaces so i was double parked. This tow company works for the hoa which looks over the area where i live. I own a twon house and i have two parking spaces. So if i was double parked, i was double parked in my own spaces. Tow companies are supposed to leave a warning on the car. There was no warning, notice, nothing. They just took it. I guess this is how they get extra money out of people. Yet there are cars in the area with dead tags, not working etc, yet they dont tow them. My next door neighbor had a truck in her marked aprking spot with tags that expired over as year age, and they did not tow it for several months. I had to pay forty dollars to get a cab to take me to the tow company and then i had to pay seventy five dollars to get my car out of impound. Plus i was late for work so i lost money there too.This is absolutely ridiculous what this company is doing to people and they should not be allowed to get away with it.
Desired Settlement: i would like the 75 dollars given back plus the cab fare i had to pay to get down there. since i was running late for work i had to pay in pay parking only which is nine dollars,i work at ******** hospital.Plus some mopney to cover for the time i missed.
Read Complaint Details
Complaint: my car got tow to the impound lot in pg by charlie towing,my expensive cd player in the car was missing when i got my car back .the pg impound clerg send them a fax to let them know about the incident ,i call them ,they was saying racist staff like go back to africa mocking this and that
Desired Settlement: i just want my cd player back
Business Response: This matter was resolved. The driver was fired and charges pressed again him. I formally apologized to customer and he assured me he was satified with with the way we handled the situation.