This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business is not currently rated. Business has filed for bankruptcy and is seeking to dissolve the business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Professional and Occupational Regulation (DPOR)-VA
9960 Mayland Drive, Suite 400, Henrico VA 23233
Phone Number: 804-367-8500
The number is 2705143341 C.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Charles Hackney, Member/Manager Mrs. Susan Hackney, Office Manager
Contractors - General
THIS LOCATION IS NOT BBB ACCREDITED
5613 Rocky Run Dr
Centreville, VA 20120 (703) 543-8707 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 3070
Oakton, VA 22124
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On 11/11/2014, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 14-14216-RGM. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court, Eastern VA, Alexandria Division 200 S. Washington Street Alexandria VA 22314 for resubmission to that court. The case number should be entered on the form.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I hired a contractor to fix the blockage in the drainage pipe in my front yard in August. The problems were assess by him and he told me (all phone contact since I was living in ** at the time because my husband is in the military) that he could take care of it. He gave me verbal estimate of $4,500-$6,000. A written estimate was requested by myself, but never received. I told him to go ahead and do it as soon as possible because the tenants could not use running water. He told me he had to get permits but would get to it in a couple days. The day the dig occurred I was not contacted to be updated, nor asked for permission to do extra things like destroy the neighbors yard in the process of digging up mine. When he filled in the yard after the dig he just piled the dirt back into the hole, didn't compact ANY of it, and left mounds 3 and 4 feet high sitting on my lawn and spilling into the neighbors. I paid half the payment in cash because it was the only type he would accept. I found out what my yard looked like and stopped paying him. I told him he needed to fix the yard and finish the job properly. I threatened to contact**** and he threatened to put a lien on my home if I didn't pay him. I hired a landscaper to try and fix the yard but it is now sinking because the original job was not done properly. In order to repair the yard I have been advised that all 14 feet will need to be dug up again and compacted properly.
Desired Settlement: I would like the yard fixed properly and sod laid down. I've filed a formal complaint with **** as well.