BBB Accredited Business since
Phone: (610) 694-0724 View Additional Phone Numbers 841 Seneca Street, Fountain Hill, PA 18015
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A BBB Accredited Business since
BBB has determined that M. Hanna & Sons, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for M. Hanna & Sons, Inc. include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA070724.
Type of Entity
Business ManagementMr. Michael J. Hanna, President Mrs. Audrey A. Hanna, Secreatary Treasurer Mr. John M. Hanna, Vice President Mr. Mark Hanna, Vice President
Contractors - General Concrete Contractors
841 Seneca Street
Fountain Hill, PA 18015
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Additional Phone Numbers
- (610) 694-0774 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: In early to mid November of 2014 Mr. Hanna's employees performed the installation of a new concrete parking pad, sidewalk cross-over, and a front porch sidewalk and step at a home I own in Easton. Approximately 3 month later, in late February of 2015, I discovered that the parking area slab closest to the sidewalk cross-over had heaved about 1 inch vertically. This resulted in a 1/8 inch wide crack, wide enough to drop a quarter into, extending diagonally across the slab. I contacted Mr. Hanna about this on March 5th of 2015. He was reluctant to take any responsibility and attributed the cracking to concrete shrinkage, which he excludes from warranty on his contracts. In spite of his assertion, he assured me that he would take a personal look at the concrete, and then contact me with a proposed solution. Three weeks went by and I didn't hear back from him, so I called him on March 31st. At this time he informed me that the heaving and cracking were outside of his control, but to contact him if further vertical displacement of the concrete occurred. I disagree with Mr. Hanna's claim that the heaving and cracking are outside of his control. Either the compacted stone base underneath the slab is insufficient to allow proper drainage, or water is seeping under the slab from the adjacent downspout and freezing. The existing downspout connection at the edge of the house was supposed to have a sufficient drainage area on the concrete slab to prevent water from draining under the slab. Instead, it is aligned directly on the edge of the slab allowing water to spill over into the adjacent ground during heavy rain. In addition, the lack of any crack control joints in a 19 foot wide slab exacerbated the problem when the slab did heave in cold weather. The drainage apron and the crack control joints were completely under the control of Mr. Hanna and his crew. I assert that if the installation had addressed these areas, the heaving and subsequent cracking would never have occurred.
Desired Settlement: I would like to see the existing slab cut through at the halfway point in its width, and the cracked portion removed and replaced. In addition, the identical slab behind the cracked slab should have a crack control joint cut at the half-way point in its width.
The crack is due to heaving due to the downspout not expelling the water on the parking pad, but at the edge, allowing the water to freeze and causing the heaving.
Concrete will shrink + expand with the seasons.
No one can guarantee cracks will not occur.
The severity of the past winter caused many problems such as this in the region.
Michael Hanna and Son’s concrete
installation at *** **** ****** *** ******, PA 18042
Customer Reviews Summary