BBB Accredited Business since

M. Hanna & Sons, Inc.

Phone: (610) 694-0724 View Additional Phone Numbers 841 Seneca Street, Fountain Hill, PA 18015 http://www.mhannaandsonsinc.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that M. Hanna & Sons, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for M. Hanna & Sons, Inc. include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on M. Hanna & Sons, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 01, 1977 Business started: 08/01/1968 in PA Business incorporated 08/06/1975 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA070724.

Type of Entity

Corporation

Business Management
Mr. Michael J. Hanna, President Mrs. Audrey A. Hanna, Secreatary Treasurer Mr. John M. Hanna, Vice President Mr. Mark Hanna, Vice President
Contact Information
Principal: Mr. Michael J. Hanna, President
Business Category

Contractors - General Concrete Contractors


Additional Locations

  • 841 Seneca Street

    Fountain Hill, PA 18015

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In early to mid November of 2014 Mr. Hanna's employees performed the installation of a new concrete parking pad, sidewalk cross-over, and a front porch sidewalk and step at a home I own in Easton. Approximately 3 month later, in late February of 2015, I discovered that the parking area slab closest to the sidewalk cross-over had heaved about 1 inch vertically. This resulted in a 1/8 inch wide crack, wide enough to drop a quarter into, extending diagonally across the slab. I contacted Mr. Hanna about this on March 5th of 2015. He was reluctant to take any responsibility and attributed the cracking to concrete shrinkage, which he excludes from warranty on his contracts. In spite of his assertion, he assured me that he would take a personal look at the concrete, and then contact me with a proposed solution. Three weeks went by and I didn't hear back from him, so I called him on March 31st. At this time he informed me that the heaving and cracking were outside of his control, but to contact him if further vertical displacement of the concrete occurred. I disagree with Mr. Hanna's claim that the heaving and cracking are outside of his control. Either the compacted stone base underneath the slab is insufficient to allow proper drainage, or water is seeping under the slab from the adjacent downspout and freezing. The existing downspout connection at the edge of the house was supposed to have a sufficient drainage area on the concrete slab to prevent water from draining under the slab. Instead, it is aligned directly on the edge of the slab allowing water to spill over into the adjacent ground during heavy rain. In addition, the lack of any crack control joints in a 19 foot wide slab exacerbated the problem when the slab did heave in cold weather. The drainage apron and the crack control joints were completely under the control of Mr. Hanna and his crew. I assert that if the installation had addressed these areas, the heaving and subsequent cracking would never have occurred.

Desired Settlement: I would like to see the existing slab cut through at the halfway point in its width, and the cracked portion removed and replaced. In addition, the identical slab behind the cracked slab should have a crack control joint cut at the half-way point in its width.

Business Response:

The crack is due to heaving  due to the downspout not expelling the water on the parking pad, but at the edge, allowing the water to freeze and causing the heaving.

Concrete will shrink + expand with the seasons.

No one can guarantee cracks will not occur.

The severity of the past winter caused many problems such as this in the region.

Sincerely

MH

Consumer Response: Michael Hanna and Son’s concrete installation at *** **** ****** *** ******, PA 18042
Concrete was poured in mid-November of 2014, and the one 18 foot wide slab heaved and cracked in late February of 2015. Note that there are no vertical crack control joints in the slab. Total cost for all work: $7600.00


Because the concrete pads slope towards the house foundation, and there is an inadequate berm and skirt on the pad, the water drains off the side into the planting area instead of all draining out of the driveway. Since the ground in the planting bed was frozen at the time, the water accumulated in the fresh stone under the slab. It subsequently froze when temperatures dropped again, which heaved and cracked the slab.





Mr. Hanna claims that the cracking was unavoidable and outside of his control, so he is not responsible for the failure.
I assert that the cracking was completely avoidable with proper forming during construction and due diligence on the part of his work crew. Good workmanship standards dictate the following methods to avoid this type of failure.
First by forming the slab adjacent to the exit of the spout ~8 to 10 inches wider with a berm to prevent water runoff into the planting area.
Secondly, during concrete pouring and finishing a drainage swale in alignment with the spout exit should have been formed to force the water to drain out of the driveway.
Thirdly, by sloping both of the concrete slabs to force drainage away from the house and out of the driveway.
Failure to install the industry recommended crack control joint in slabs over 10 feet in width also exacerbated the problem when the slab did heave, as there was no nearby stress relief joint. http://********************************************************
As the driveway exists now, drainage will continue to be a problem for future freeze and thaw periods in winters to come. I am looking for Mr. Hanna to do the right thing and replace the cracked section of the slab. The existing slab should be cut at the halfway point, the cracked slab half removed, and the replacement slab poured incorporating the corrections listed previously.

10/27/2015 Delivery Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on M. Hanna & Sons, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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