This business is not BBB accredited.

Exterior Innovations, Inc

Phone: (484) 764-1214 View Additional Phone Numbers 3140 W Tilghman St  Suite 323, Allentown, PA 18104 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Exterior Innovations, Inc include:

  • Failure to respond to 5 complaint(s) filed against business

Factors that raised the rating for Exterior Innovations, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Exterior Innovations, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 18, 2008 Business started: 12/27/2007 Business started locally: 12/27/2007 Business incorporated 12/27/2007 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA003788.

Type of Entity


Business Management
Gary Bacher, President
Contact Information
Principal: Gary Bacher, President
Business Category

Contractors - General Home Improvements Siding Contractors Windows

Additional Locations


    3140 W Tilghman StSuite 323

    Allentown, PA 18104


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/27/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The siding installed by this company is now falling off my house and all seams are buckling, less than a year later. The gutters were installed improperly and never sealed. One of the windows was never installed, so I later had to pay the subcontractor to install the window and trim inside and outside, including re-siding around the window, all resulting in double payment. Phone calls to business owner, **** ******, have not been not returned. I consider this to be theft on the part of the owner, as he insisted on payment in full for work that was never done and/or done improperly. He also never provided the manufacturer warrantee, as promised. OTHERS BEWARE! STAY AWAY FROM THIS COMPANY!

Desired Settlement: I expect ** ****** to pay for repairs to the siding and gutters, in order to complete the job, as promised, and to reimburse us for the cost to install the window, trim and resulting siding replacement.

4/11/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: **** came out to our house in August 2012 and agreed with me that certain things needed repair/replacement. He said he would do these repairs in Oct. I have been contacting him by phone, cellphone, and email and he doesn't return my calls or respond to emails. List of repairs includes: Deck is warped, there is a hole in the trim on the front of the house, a few deck boards have cracks, door handles have improper wearing and need replacement, back door was never trimmed.

Desired Settlement: I wish to have him send someone to do the above repairs that he agreed to in August.

12/28/2012 Delivery Issues
12/20/2012 Delivery Issues
12/20/2012 Problems with Product/Service