This Business is not BBB accredited
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On 2/19/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Exterior Innovations, Inc include:
- 8 complaints filed against business
- Failure to respond to 5 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||8|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA003788.
Type of Entity
Business ManagementGary Bacher, President
Contractors - General Home Improvements Siding Contractors Windows
THIS LOCATION IS NOT BBB ACCREDITED
3140 W Tilghman StSuite 323
Allentown, PA 18104 Directions
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Additional Phone Numbers
- (610) 351-8141(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: **** came out to our house in August 2012 and agreed with me that certain things needed repair/replacement. He said he would do these repairs in Oct. I have been contacting him by phone, cellphone, and email and he doesn't return my calls or respond to emails. List of repairs includes: Deck is warped, there is a hole in the trim on the front of the house, a few deck boards have cracks, door handles have improper wearing and need replacement, back door was never trimmed.
Desired Settlement: I wish to have him send someone to do the above repairs that he agreed to in August.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|12/20/2012||Problems with Product/Service|
|8/24/2012||Problems with Product/Service|
|2/22/2012||Problems with Product/Service|