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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Costello Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Costello Builders, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: January 04, 2011 Business started: 01/01/1990 in PA Business incorporated: 03/26/2008 in PA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA035500.

Type of Entity

Corporation

Business Management
Mr. Tom Costello, Owner Mr. Dave Costello, Owner
Contact Information
Customer Contact: Mr. Dave Costello, Owner
Principal: Mr. Tom Costello, Owner
Business Category

Contractors - General Home Builders


Additional Locations

  • 5501 Main St

    E Petersburg, PA 17520 (717) 560-2170

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (717) 560-2178 (Fax)
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Complaint Detail(s)

5/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: According to the **** ********* adjuster who visited as well as a forensic investigator hired to assess the stucco damage to my home, it was determined that the stucco damage was a direct result of "improper installation" by the general contractor, **** ********. I immediately contacted ******** for his assistance in facilitating the necessary repairs to the stucco and after several email attempts; he informed that he would visit the property with his stucco guy, *** ****** of ** **********. ******** and ****** visited the property together in late 2011, after which ****** provided a quote to repair the damage on 10/18/2011. I was again reassured by both ******** and ****** that they would repair the damage, but was later informed that since they were very busy and cold weather was upon us, they would be unable to complete the work in 2011. ******** guaranteed the work would be completed the moment the weather warmed up the following March 3/2012. After repeated calls to ******** throughout 2012 and excuse after excuse, the work has yet to be started. I have called, emailed and texted ******** over a dozen times since 11/2012 and have not gotten a response.

Desired Settlement: ******** honors his agreement to facilitate repair of the defective stucco

Business Response:

Please send this email to **** ********, brother of *** ******** and co-owner of the business, ******** Builders, Inc.  **** ******** is who had the contact with ***** ******.  Please email copy to *******************

Thanks

 

Business Response: I was called out to **** ******* ***** the home was built in 1999. There was obvious signs of lack of owner maintance and storm damage to this property from what we felt was a ice dam above the questioned area. We presented *** ****** with a quote to repair and he felt that we should be finically responsible for the ongoing maintenance to a home that is now in its third owner and 12 years old. There were obvious signs of broken moldings due to storm damage not repaired allowing water to breach exterior finish system. Most all caulk joints were also deteriorated and also allowing moister behind the system.

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

Despite the fact that **** ********* and their forensic examiner concluded the problems were a direct result of improper installation, I never asked *** ******** to bear the financial responsibility of the repairs.  He and an associate presented me with a quote to repair the damages, after which I asked him what he felt was a fair contribution towards the total.  He volunteered to pay $200 towards the total cost, to which I agreed, then asked him to coordinate the repairs with his contractor, ** **********.  I never asked ** ******** to bear the cost of the repairs, but am simply asking him to honor his word and the agreement he made with me

Regards,

***** ******








Business Response: I talked to the customer and the job is scheduled and everything has been worked out.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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