BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Costello Builders, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Costello Builders, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The license number is PA035500.
Type of Entity
Business ManagementMr. Tom Costello, Owner Mr. Dave Costello, Owner
Contractors - General Home Builders
5501 Main St
E Petersburg, PA 17520 (717) 560-2170 Directions
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (717) 560-2178 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: According to the **** ********* adjuster who visited as well as a forensic investigator hired to assess the stucco damage to my home, it was determined that the stucco damage was a direct result of "improper installation" by the general contractor, **** ********. I immediately contacted ******** for his assistance in facilitating the necessary repairs to the stucco and after several email attempts; he informed that he would visit the property with his stucco guy, *** ****** of ** **********. ******** and ****** visited the property together in late 2011, after which ****** provided a quote to repair the damage on 10/18/2011. I was again reassured by both ******** and ****** that they would repair the damage, but was later informed that since they were very busy and cold weather was upon us, they would be unable to complete the work in 2011. ******** guaranteed the work would be completed the moment the weather warmed up the following March 3/2012. After repeated calls to ******** throughout 2012 and excuse after excuse, the work has yet to be started. I have called, emailed and texted ******** over a dozen times since 11/2012 and have not gotten a response.
Desired Settlement: ******** honors his agreement to facilitate repair of the defective stucco
Please send this email to **** ********, brother of *** ******** and co-owner of the business, ******** Builders, Inc. **** ******** is who had the contact with ***** ******. Please email copy to *******************
Business Response: I was called out to **** ******* ***** the home was built in 1999. There was obvious signs of lack of owner maintance and storm damage to this property from what we felt was a ice dam above the questioned area. We presented *** ****** with a quote to repair and he felt that we should be finically responsible for the ongoing maintenance to a home that is now in its third owner and 12 years old. There were obvious signs of broken moldings due to storm damage not repaired allowing water to breach exterior finish system. Most all caulk joints were also deteriorated and also allowing moister behind the system.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Business Response: I talked to the customer and the job is scheduled and everything has been worked out.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved