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A BBB Accredited Business since
BBB has determined that Coopersburg Construction Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Coopersburg Construction Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA005782.
Type of Entity
Business ManagementMr. Fred Derby, President
Contractors - General
203 Charles St
Coopersburg, PA 18036 Directions
PO Box 307
Coopersburg, PA 18036
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Additional Phone Numbers
- (610) 282-1894(Phone)
- (610) 865-4065(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I keep receiving statements for services I don't believe they rendered. I requested many time that I want to see the bills as well as my signature approving the work. While I did engage the company I believe the are over charging. I also wish to get an accounting of what I have paid to date and for what service. I have called many times and have never received a call from the owed. The billing clerk is very nasty and unhelpful
Desired Settlement: removal of late charges removal of all erroneous charges
Ms. ***** starting calling our company for service to her HVAC systems back in April of 2013. We had worked for the previous owners for many years prior to them selling the home.
Mrs. ***** was contacted yesterday.
Coopersburg Construction Corporation
** *** ***
Coopersburg, PA 18036
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
This is completely outrageous, I was contacted by the secretary at coopersburg. She was not prepared to discuss their billing errors , she only called to ask me me for times that would be convenient for him to call me. After giving her a full schedule of my availability, I have yet to hear back . I would appreciate if the Better Business Bureau would step in and assist me to resolve these concerns once and for all.
Problems with Product/Service
Read Complaint Details
Complaint: I'm writing in regard to Coopersburg Construction Co, and my dissatisfaction for their business ethics. As a hard working citizen, with a Bachelor's in Business Admin, I feel I have a decent idea of how a company should treat its customers. The experience with CCC was less than pleasing. First, I had a gentleman come out and do an estimate on roof repairs. He stated there was a 2X2 section that was rough, and there were some other areas that could become problematic in the future. Being that there was already a leak in our spare bedroom, my husband and I decided we wanted to tackle the major problem area first, and if we were satisfied with their workmanship, we'd have them return for the other smaller areas. After the gentleman left my house, I received an email with a contract attached. I immediately printed it, signed it, and enclosed a check for the full amount ($650 for 6 slates, and the labor charges). I sent it in the mail that same day. A few days later, I check my bank account, to see that the check had already cleared. I thought that was a bit strange, since I hadn't even received acknowledgement of the signed contract OR a phone call to schedule them actually coming out to fix the roof. I waited another week and a half (so 2 weeks after they cleared my check) before I finally gave in and called them. Needless to say, I was a bit angry at the fact that they cashed my check without even calling to find out when would be a suitable time to come make the repairs. When I stated my opinion on the matter, Wally said, "well we just take money wherever we can get it!!" I was FLABBERGASTED!! Immediately I knew I was in over my head. He then said he would have his contractor out there the very next day "first thing"! Having knowledge in a variety of different work schedules in different industries, I knew I should be expecting the contractor NO LATER THAN 9am. 9 am came and went, 10 am came and went. Finally, at 11am, I once again gave in and called Wally. He said, "he never came? Well let me call him and see what his schedule looks like." My first thought "shouldn't you have already known what his schedule looked like yesterday when you told me he'd be there first thing? So, my phone rings about a half hour later for him to tell me, he'll be there tomorrow. The next day comes and goes....no one shows up. The next morning I'm so livid, I demand my money back and call their company a joke. Wouldn't you know, the contractor shows up at my house at 4:15pm. Only for his first words to be "yeah, I was over at another property doing repairs when I got Wally's phone call that I needed to leave there immediately and come do the repairs on this property". I was PISSED! But, I left that go. I wished him well, thanked him for coming, and went back inside to mind my daughter. About 2 hours later I go outside to check progress, only to see the contractor fixing rain spouting........totally baffled, I call Wally immediately. He then calls the contractor and tells the contractor that the repairs he is making are not included in my signed contract. Wally then calls me back, apologizes, and says the contractor didn't know what all was on the contract. ARE YOU KIDDING ME?!?!?! Shouldn't that be the ONLY thing he knows??? He then continues to say that the contractor will be out the next day to fix what he's actually contracted to fix and that the repairs he made already are on him (meaning Wally). I thank him, and we hang up. The next day, the contractor comes out first thing in the morning. He's there for 2 hours, then I look out front and notice his work truck is gone. So, I call Wally to ask if his contractor had contacted him to let him know the job was finished. He says no, but he'll give him a shout. About 5 minutes later he calls and says that yeah they're done. So, I go out in the alley to see if I could take note of any changes in coloring of the slate. I see 2 different colored slates, and a whole lining of silver that wasn't in the rain gulley before. So I call Wally to find out what the silver lining in the rain gulley was all about, since it also wasn't in the contract. He calls the contractor, and because of the wonderful "telephone game" where you tell one person one thing and by the end you have a whole different story....the contractor had no clue what I was referring to and came back out to my house. Upon his arrival, I begin recording what he was saying so I could have first hand account of what work was done for my husband. He states that he only actually used two slates for the whole job, and that the silver I'm seeing is a caulk like glue that helps keep the rain gulley from eroding and causing a leak. He states in this recording that he did this out of courtesy and that I "shouldn't mention it to Wally". It didn't occur to me immediately that originally the project was to take 6 slates to fix the problem area and only two were used. About 4 weeks after the job was done, we had a rainstorm. We went in the spare bedroom to ensure there was no leak. To our surprise, the leak WAS STILL THERE. I called Wally and asked that he have his contractor come back out and use the remaining 4 slates that we were slotted *and paid for* and he said, "well he did that other work that wasn't on the contract and billed me for it, so those 4 slates are kinda a wash!" Those were his exact words. I was SHOCKED. I asked that he have his contractor come out anyway and have another look, he stated he'd be in contact with him. It's now been 2 months since that last phone conversation, and I have yet to hear ANYTHING back from him. I have tried contacting him multiple times, but each time I call, he is magically out of the office, and no return call is ever followed through with, even though I leave my name and number EVERY single time. At this point I want one of two things. Either a full refund ($650) or for his contractor to come out and ACTUALLY FIX THE ROOF. I'm so disgusted with CCC and their business ethics. It's not my fault that their communication SUCKS and the contractor spent the whole first day fixing something that wasn't even on the signed contract. It's not my fault that he billed you for it. And it's not my fault that the stupid leak is still there! Maybe if the contractor would've actually used the 6 slates that HE said it needed, there wouldn't be a leak, and CCC wouldn't have a very irate customer right now!!! I WANT RESOLUTION. EITHER GIVE ME MY FULL REFUND BACK OR ACTUALLY FIX MY FREAKING ROOF!!!!!!!!!! THIS IS BEYOND RIDICULOUS!!!!!!!!
Desired Settlement: I want a full repair for what was originally contracted. I want the FOUR remaining slates to be installed, at no additional cost to me. If this cannot be done, I want a FULL refund.
November 14, 2014
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