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Alick Smith General Contractor, Inc.

Phone: (610) 759-1840 Fax: (610) 759-4664 View Additional Phone Numbers 220 E Lawn Rd  Ste 10, Nazareth, PA 18064 View Additional Email Addresses http://www.alicksmithroofing.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alick Smith General Contractor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Alick Smith General Contractor, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 3
Total Closed Complaints 4

Additional Information

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BBB file opened: August 28, 1997 Business started: 01/01/1980 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The license number is PA001916.

Type of Entity

Corporation

Business Management
Mr. Alick Smith, President Ms. Alexandria Dugan, Office Manager
Contact Information
Principal: Mr. Alick Smith, President
Business Category

Contractors - General Roofing Contractors Siding Contractors


Additional Locations

  • 220 E Lawn Rd  Ste 10

    Nazareth, PA 18064

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (484) 291-9246(Phone)
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Additional Email Addresses

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Complaint Detail(s)

12/19/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: We had a roof installed by Alick Smith 2 years ago. We had a leak and ***** Smith came out to look and said it was from roof and they are going to have to come out and fix the roof and repair our ceiling. It took awhile for someone to come out to fix the problem. They had to have some one come in to remove possible mold that was in ceiling due to the leak. That went well, they cleaned up after themselves and you wouldn't have even have known they were there if I didn't have 1/2 of my kitchen ceiling torn down. We than had to wait another week someone to come out to repair the ceiling/roof. I was told it was a 2 day job. It turned into 3. The guy on the job was very unprofessional. My house was left a mess. They had to repaint a wall and they couldn't match the color, so my kitchen is now 2 different colors. They didn't put plastic on anything & it took me 3 days just to get the dust out of the house. I called & spoke to ***** & he said he will drop off the paint so I can repaint my kitchen. I still have not received the paint. I don't feel I should have to paint the kitchen. I am not happy with the job at all, you can see the tape on the ceiling & the painting looks like a child did it. I sent an email to the company and it has been over I week and I still haven't received a response.

Desired Settlement: I want my kitchen back to the way it was before they stepped into my house.

Business Response: Hi ******,
In regards to ********'s complaint,we were notified about this complaint in August. In  September we paid *****'s Professional Cleaning & Restoration to do a mold test which came back negative. After that test, I sent 2 gentleman out on 9/24/13 and they hung new drywall, spackled, taped and painted.  ******** was unhappy with the end result. So I then sent out another 2 gentleman to repaint the entire kitchen to have all the walls match. As well as spackle the ceiling where ******** could see the seams. The workers did everything they were asked to do as well as purchase the paint for the ENTIRE kitchen so it could match properly. We attempted to fix this and it costed us $1,461.10 in material alone not including labor cost. I apologized to ******** for her unsatisfactory. I also offered for the workman to come out and look at the end result and fix what made her unhappy. She said no, I apologized again and said if she changes her mind to let me know. I don't want an unhappy customer. Here at Alick Smith we tried our best to accommodate ********. 

If any new information should arise, please don't hesitate to contact us.

Consumer Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

I am not happy with the end result and I was never told they will come out to fix the issues again.  I had to have someone at my house for 5 days to try to fix this and it still isn't right.  What about my time and the fact that I couldn't use my kitchen for 3 days while they tried to make the repairs. 

Regards,

******** ********








BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

8/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Alick Smith Roofing was hired to replace my entire roof due to extensive leaking. An estimator gave me a $4,800. estimate to cover the job. I was given a contract which described supplies and square footage. I went to my credit union and got a loan for this work. Alick Smith Roofing did the job and they were paid. But the leaking continued, despite my new roof! They sent someone out to inspect who discovered a section of my roof was "forgotten" - the estimator did not include it, supplies were not ordered, workers did not repair it ...but it was plain to see that it was a damaged section of roof! Water was damaging my attic, my son's ceiling caved in due to water ...but nothing was done, and all those roofing experts were on my roof! Once the 'forgotten' section was ascertained, Alick Smith wanted to repair it at additional cost (claiming it was not at profit to him.) I expect him to make good on original contract to make the roof new at no additional cost, as his worker make the mistake. He has not made this happen and my house remains open to the elements. I am concerned that Alick Smith Roofing is unprofessional when I have paid promptly. We are still suffering water with his new roof.

Desired Settlement: I would like Alick Smith Roofing to admit that one of its estimators made a mistake. **** told me himself that he did not locate the 'forgotten' section of roof due to 'poor conditions' on the day of estimation. Initially I expected Alick Smith roofing to say 'sorry' and just make things right by ordering the proper materials and fixing the problem ASAP. This is what a responsible business owner does. I am highly insulted that Alick Smith did not admit mistake,attempted to charge, and now delay.

Business Response:   {Please see attachment.}

Business Response:   {Please see attachment.}

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: *******

I am rejecting this response because:

This business, Alick Smith Roofing, was hired to repair my entire roof. They were negligent in failing to estimate the critical section of my roof, failed to inform me that they left a 11x11 section of my roof open to the elements for over a month and continue to leak into the house further damaging internal parts, and they were stubborn about admitting their fault. Of course I threatened them to get them to complete the job, as no other roofer wants to complete another roofer's mistake ...nor do I care to pay for that and go to court. Alick Smith Roofing was paid $5,000 and on time for a job they did not complete well, simply as that. Further more,  as a result of their misdeed I am paying thousands to replace the entire ceiling in the room under the leak, had they repaired it promptly...perhaps it would only be a patch in the ceiling. They are fortunate I am not suing for those costs! Alick Smith Roofing did stop the water pouring into my home at no further charge because I had paid them already to do so, even if the estimator neglected to count that section in their plans. (Really, who is sent up to plan to fix a full roof and leaves off a part---then blames the customer? Like I hid my roof from plain view for an hour?)  This was the Alick Smith Roofing's mistake, they failed to take responsibility until forced to like a recalcitrant child, and I want consumers to know who they are dealing with in the event of future problems.


Regards,

****-****** ******








BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

11/26/2012 Problems with Product/Service
2/2/2012 Problems with Product/Service