This business is not BBB accredited.
Kauffman's Construction & Home Improvements
Phone: (717) 855-3878 138 Hellam St Apt 2, Wrightsville, PA 17368
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Kauffman's Construction & Home Improvements include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA-059357.
Type of Entity
Business ManagementMr. James L. Kauffman, Owner
Construction & Remodeling Services Property Maintenance Concrete Contractors
Alternate Business NamesKauffman's Concrete, Construction & Clean Up
THIS LOCATION IS NOT BBB ACCREDITED
138 Hellam St Apt 2
Wrightsville, PA 17368 (717) 855-3878 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted Kauffman's Home Improvement last Oct. 2013. Mr. Kauffman came to our house and worked up a price for the following work: 1. Demoved landing and walkway in front 2. Removed mortar from both sides of front steps 3. Poured new walkway and landing 4. Parged both sides of steps Mr. Kauffman gave us a price of $1500.00, we in good faith sent a check to him on 10/15/13 for half of the cost which was $775.00 and paid the balance $775.00 on 11/11/13 for the completed work. In December, 2013 we found a large crack clear across he sidewalk. I immediately call him he was shocked that that would have happened. He said he would be out to check it. We then had snow and ice storms so I didn't bother to call him again until after the weather cleared. In Mar, 2014, I called to remind him and he was very apologetic but said he forgot, but he would be there to fix the crack. Meanwhile, there were other cracks that appeared so I called again, apologetic again saying he forgot. I asked him why he keeps forgetting since he knew there was a problem. I continue to call he continues to say he will come and never shows. I have called him so many times that i can't even count them, I leave messages upon messages, sometimes he picks up and says he will be there in a couple of weeks, I let 3 weeks go by and he never shows. Finally he came while we were at work on day. What a horrible mess, he plastered the crack with just a sloppy mess that does not even match the color of the concrete, he splattered concrete over our siding, the cracks in the corner of the step does not match, and still shows the cracks, it looks horrible! I called again and again to let him know that this was not satisfactory and we could not believe he actually did this repair himself and I asked if he sent someone else, he said he would be back and I continue to call, he now tells "he is so busy" that he puts me off again and again. Now he will not answer my calls nor return my calls. This is right in the front of my home and it looks terrible. All I want is for him to call and set up a time to meet with him so he can repair it. I don't think this is too much to ask. We did what he requested by paying in full and now I feel we are out $1500.00 and I can't afford to pay someone else to repair the mess he made. I hope you can help us. Thank you
Desired Settlement: I am hoping you can contact him and have him to repair this. It has almost been a year and that is all we are asking that it is repaired properly. He has not been a responsible contractor, and clearly he should not give a customer the excuse that he is too busy to repair something he did wrong.
AUGUST 30, 2014
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