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This Business is not BBB accredited

Castle Rock Construction Inc

Phone: (240) 704-3617 10910 Lombardy Rd, Silver Spring, MD 20901


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Castle Rock Construction Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: March 17, 2011 Business started: 06/18/2007 in MD Business started locally: 06/18/2007 Business incorporated: 07/10/2007 in MD
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
Phone Number: 410-230-6001
The license number is 99457.

Department of Labor, Licensing and Regulation (DLLR)-MD
500 N. Calvert Street, Room 308, Baltimore MD 21202
Phone Number: 410-230-6001
The license number is 128548.

Type of Entity


Business Management
Mr. Luis G Castillo, President Ms. Norma E Castillo, Secretary Mr. Luis A Eraeta, Forman Mr. Eduardo O Founte, Carpenter
Contact Information
Principal: Mr. Luis G Castillo, President
Business Category

Construction & Remodeling Services Contractors - Flooring Patio, Porch & Deck Enclosures Roofing Contractors Siding Contractors Windows Concrete Contractors

Additional Locations


    10910 Lombardy Rd

    Silver Spring, MD 20901 (240) 704-3617


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

5/18/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ** **** ******** and myself have a signed contract on the work that was to done on the outside of my house.When I arrived at my house the workers were here and completeing some of the contractual work.Iasked for the outside of my house to be painted and not just the rooted boards.So they began to clean up a little and ** **** agreed to come back at a later date.I did not inspect everthing right then and later found that behind a bush at the front of my house some rooted boards were not replaced and that trash and debris was not completety cleaned up.My contract required two coates of paint which was not done on the front or back of my house,** **** stated that the boards had a primer and a coat of paint is why he decided not to use two coates and that the Behr paint that was used was a thick.I paid what was agreed although I was not all satisfied because I signed an agreement and didn't want to be taken to court

Desired Settlement: I have contacted ** **** by phone he feels he should not have to come by and burn his gas to talk to me before resolving the unfinished work and not abiding by the signed contract we both signed.I informed him that I was going to contact the BBB and that I am going to take him to small claims court which at this time I have not started the process.

Business Response: The company works with the highest standards at every job site. We do every job with passion, happiness and dedication.  We feel that we completed the work in a professional way putting quality above else. However, the customer has been difficult from the beginning and we decided to refund the entire $1500 which was refunded to him on May 2, 2013.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved