BBB Accredited Business since

Hertz-A-Crete Construction

Phone: (717) 975-9483 Fax: (717) 766-8905 18 N Grantham Rd, Dillsburg, PA 17019


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Description

This company offers decorative concrete,drilling,saw cutting & breaking.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hertz-A-Crete Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hertz-A-Crete Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hertz-A-Crete Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 06, 1997 Business started: 03/01/1997 in PA Business incorporated 06/18/1997 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
http://www.attorneygeneral.gov
Phone Number: 800-441-2555
The number is PA035616.

Type of Entity

Sole Proprietorship

Business Management
Mr. Gordon C. Hertzler, Owner
Contact Information
Principal: Mr. Gordon C. Hertzler, Owner
Business Category

Concrete Contractors Excavating Contractors Landscape Contractors Paving Contractors Carpenters


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/18/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I entered into a contract with Hertz-A-Crete for a new concrete capping of the existing porch slab and replacement of the existing concrete walkway in front of my house. The work was completed and paid for in late June 2013. In September, I discovered two hairline cracks in the new 4 inch porch slab. I called Hertz-A-Crete and at different times both Brad H****** (Estimator) and Gordie H******* (Operations Manager) stopped to inspect the hairline cracks. Both indicated that Hertz-A-Crete would come back and repair the two hairline cracks. They never came to repair the cracks. I called Hertz-A-Crete numerous times and they eventually said it was too cold to make the repairs and they would fix the hairline cracks in Spring 2014. They never contacted me in the spring and beginning in May 2014 through July 2014 , I called numerous times and left voice mail messages that were never returned. I just want the hairline cracks to be repaired as they had promised.

Desired Settlement: I would like the hairline cracks repaired as Hertz-A-Crete committed to do at no cost to me.

Business Response: Dear ****** ******, We are writing to inform you that we are aware of the complaint #******** and although we do not guarantee capped concrete slabs against cracking we are committed to working with our customer to repair and rectify the problem. Thank You

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

All I want is Hertz-A-Crete to contact me to make arrangements to fix the cracks as they had promised to do over one year ago. Thank you. **** ***** *********   


Regards,

**** ***** *********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Hertz-A-Crete Construction
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)