Business ProfileforBuySPRY.com

I purchased a ******* *** (2015) on ******** *** app sold by merchant Spry LLC in the goods marketplace for $258.59 on 02/21/2022 and arrived @ my residence on 02/25/2022. Initial inspection of the unit seemed good cosmetically but didnt have wifi set up in my house at the time so could not check functional components of the laptop until early May 2022. ******* listing and Spry website states they have a 30 day return policy where Spry will even pay return shipping. On 5/11/22, when attempting to reinstall the OS for the ******* by booting the laptop into recovery mode, i ran into a firmware lock that wouldnt allow me to continue to reinstall, and firmware lock would not allow any other start up than normal startup process. This lock prevents me from using the laptop and now firmware lock pops up even with normal startup. I immediately notified ******* of this firmware lock and i was assured that Spry would be notified of my return request and should receive a response within 72 hours. Spry responded by accusing me of activating the firmware which is ridiculous and untrue. Spry rep contacted me through email on 5/13/22 and requested pics of the *******, order numbers, serial numbers, and problem with the device stated which was submitted to them same day. I continued to contact Spry and ******* over the next week on a daily basis to return the product for replacement or refund.On 5/18/22 Spry rep ******* H suggested a couple fixes, but none of these worked due to the firmware lock and on 5/19/22 ******* stated there was nothing more they could do and claimed their return policy was a 3 day grace ****** after the sale and not the 30 day policy claimed on their listing and website. Referred back to *******/***** at this time. On5/20/22 received email from ******* denying return b/c Spry did not approve the return and return cannot be made without merchant approval. I have a laptop that never worked and a refusal by merchant to make this right.