Business ProfileforAscentive, LLC

I have two software products from this company since 2009, PC Scan&Sweep and PC SpeedScan Pro. In July I started having issues with Scan&Sweep and called their customer service ****************** . The message states that they are only taking emails etc. Troubling. So I started emailing. I've attached a string of emails that I sent in July, August and September 2022. To date, I have received no response. They charged my credit card for 29.95 on September 23rd. When I log in to my account, I am not able to change any data even though it says Edit. I can't change the auto-renewal to NO. I can only change two fields, term date of credit card. So they have my data held hostage. I called my credit card company to place a BLOCK on Ascentive. You will see from my supporting document that I have tried several times to contact this company and have asked for a refund. No response.I also called another number I found ************ and the message states they are not accepting phone calls. Something is definitely going on. I would like to be refunded 29.95. I know this is not a large amount of money but the fact that you cannot reach a human being or change any data or close an account is extremely troubling. Thank you. Feel free to contact me for further info.