This business is not BBB accredited.

Better Events Catering, LLC

Phone: (703) 204-1800 14220 Sullyfield Cir Ste K, Chantilly, VA 20151

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Better Events Catering, LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Better Events Catering, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2001 Business started: 05/12/1989 in VA Business started locally: 05/12/1989 Business incorporated 07/25/2008 in VA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roberto J Torres, President
Contact Information
Principal: Mr. Roberto J Torres, President
Business Category


Alternate Business Names
Better Events Better Events Rental

Additional Locations


    14220 Sullyfield Cir Ste K

    Chantilly, VA 20151 (703) 204-1800


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/11/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Better Events Catering charged me for an event which they did not provide all the menu items or staff. The owner/manager (Roberto) charged me for a bartender and a supervisor who never showed up to my event. They charged me for items on the menu (juice, bottled water, appetizers, and side dishes) that were not served. His staff took my cake knife and despite several emails and phone calls, Roberto never attempted to resolve my issues with this catering business. This complaint serves to address the over charge on my bill for a bartender and a supervisor who never showed up at my home. Better Events Catering should refund me for the knowingly overcharging me for staff that was not present at my event. Also, his bait and switch of serving overcooked chunks of steaks instead of filet mignon is another area of concern. This business should be investigated for their unprofessionalism and dishonesty with clients. Product_Or_Service: Catering for my husband's birthday party Order_Number: N/A Account_Number: Signed contract with

Desired Settlement: DesiredSettlementID: Refund I would like Roberto to send me a refund for the two staff members that he charged me for on my original contract with his company.

12/7/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: **. ****** and his catering company catered my wedding reception at the ******** ******* on 9/15/2013. At the reception, the wedding coordinator, ******* ****** from ***** ****** provided **. ****** $1000 in cash. The payment was to cover the remaining balance as well as tip/incidentals for my account. **. ****** indicated that **. ****** accepted the payment and indicated that he would mail an updated invoice/receipt the next day. The invoice did not come and my credit card was charged $888.58. When I returned from my honeymoon, I contacted **. ****** and he agreed to refund the credit card payment and send me an adjusted receipt. As of today, I have yet to receive the credit. I have placed numerous calls and sent numerous email to **. ****** and have not received a response.

Desired Settlement: I would like $888.58 to be credited back to by credit card

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Better Events Catering, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)