BBB Accredited Business since

Lancaster Pole Buildings, Inc.

Phone: (717) 572-2266 View Additional Phone Numbers PO Box 389, Ephrata, PA 17522

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lancaster Pole Buildings, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Lancaster Pole Buildings, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lancaster Pole Buildings, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 19, 2011 Business started: 06/18/2009 in PA Business incorporated 06/18/2009 in PA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA044405.

Type of Entity


Business Management
Mr. Chet Smucker, Partner Mr. Christian Smucker, Partner
Contact Information
Principal: Mr. Chet Smucker, Partner
Business Category

Buildings - Pole & Post Frame

Additional Locations

  • PO Box 389

    Ephrata, PA 17522 (717) 572-2266


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/25/2015 Problems with Product/Service
3/2/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Had this company pour me a concrete floor that should be 5 inches thick to with stand a 10k truck. however , the floor that the poured in it is no where near level , very wavy , and now has a crack going all the way across the garage. concrete was 50-60 days old. once i seen the crack i called emailed and text. have heard nothing back from owner in over 2 weeks. have in contract that the floor should be 5 inches thick with saw cuts in it. (which it does not have also) Once he received his final check with full payment I have heard nothing.

Desired Settlement: would liked to be re-imburst for the entire concrete floor considering it is a complete disaster. that would mean another 1000.00 dollars to completely refund the piss pour job the concrete floor is.

Business Response: While we feel that the customer's demands are unfair and that he is taking advantage of the situation, we feel it is in our best interests to put this matter behind us and move on.  Therefore, we have issued the customer the $1,000 refund check that he has requested. This amount is in addition to the  $1,200 discount we had already issued to the customer prior to his filing of this complaint. Regrettably, we did not ask the customer to sign any documentation stating that the $1200 refund compensated for his dissatisfaction. The total discount we have given the customer comes to $2,200, which is well over the price we charged the customer for the concrete. The customer has essentially profited from the purchase of this floor.
As for the concerns the customer has about the floor: Hairline cracks in concrete floors are normal. Cracking in concrete floors is common even in 5" thick floors with wire. The cracking is usually due to the concrete shrinking as it dries or the ground settling slightly under the floor, and usually happens in the first year.  Most of our competitors have placed clauses in their contracts stating that there is no guarantee against concrete floors cracking, and we have recently done the same.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Lancaster Pole Buildings, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)