BBB Accredited Business since
Phone: (717) 572-2266 View Additional Phone Numbers PO Box 389, Ephrata, PA 17522
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A BBB Accredited Business since
BBB has determined that Lancaster Pole Buildings, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Lancaster Pole Buildings, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Office of the Attorney General-PA
Strawberry Square, 14th Floor, Harrisburg PA 17120
Phone Number: 800-441-2555
The number is PA044405.
Type of Entity
Business ManagementMr. Chet Smucker, Partner Mr. Christian Smucker, Partner
Buildings - Pole & Post Frame
PO Box 389
Ephrata, PA 17522 (717) 572-2266
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Additional Phone Numbers
- (717) 354-7653 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|12/25/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Had this company pour me a concrete floor that should be 5 inches thick to with stand a 10k truck. however , the floor that the poured in it is no where near level , very wavy , and now has a crack going all the way across the garage. concrete was 50-60 days old. once i seen the crack i called emailed and text. have heard nothing back from owner in over 2 weeks. have in contract that the floor should be 5 inches thick with saw cuts in it. (which it does not have also) Once he received his final check with full payment I have heard nothing.
Desired Settlement: would liked to be re-imburst for the entire concrete floor considering it is a complete disaster. that would mean another 1000.00 dollars to completely refund the piss pour job the concrete floor is.
While we feel that the customer's demands are unfair and that he is taking advantage of the situation, we feel it is in our best interests to put this matter behind us and move on. Therefore, we have issued the customer the $1,000 refund check that he has requested. This amount is in addition to the $1,200 discount we had already issued to the customer prior to his filing of this complaint. Regrettably, we did not ask the customer to sign any documentation stating that the $1200 refund compensated for his dissatisfaction. The total discount we have given the customer comes to $2,200, which is well over the price we charged the customer for the concrete. The customer has essentially profited from the purchase of this floor.