BBB Accredited Business since

Complete Homeowners Assistance LLC.

Phone: (717) 687-6673 503 Strasburg Rd, Paradise, PA 17562


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This Company Specializes in Post Frame Construction and Pole Barns


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Complete Homeowners Assistance LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Complete Homeowners Assistance LLC. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Complete Homeowners Assistance LLC.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 11, 2009 Business started: 02/26/2006 in PA Business incorporated 02/26/2006 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Amos Esh Jr., President
Contact Information
Principal: Mr. Amos Esh Jr., President
Business Category

Buildings - Pole & Post Frame Contractors - Framing

Alternate Business Names
CHA Pole Barns

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 1) Rafters are not on 4' center had to install several nailers to install ceiling; 2) walls are not on 2' center so drywall will not line up, have to install more nailers; 3) metal was scratched up during install and was told they would come out to touch up, never happened; 4) hurricane braces, all but two installed backwards, during ceiling install had to cut notches out to fit over braces; 5) job started two weeks after initial promised start date, materials sat in driveway for these two weeks; 6) changes were never communicated by contractor until we called them to verify information; and 7) there's a buckle in metal near window, was told couldn't be fixed.

Desired Settlement: Partial refund requested to help cover additional costs

Business Response: What is the amount of refund you are requesting?

Consumer Response: [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

 Complaint: ********

I am rejecting this response because:There was no amount offered,i think due to time and material loss $2000.00 would be a fair settlement.


Regards,

**** ********








Business Response: In response the your comment: I am assuming that you needed a building permit for your building and you have had a final inspection done by the local town. If the building trusses are outside of the allowable warpage the inspector would have failed the building.

Also after reviewing your contract it does not specify that your building would be designed for drywall which means that you have trusses 4' OC and need 2' OC for drywall which means that your building is no longer up to code unless you had someone do the design to do additional framing for drywall.
I feel that in the construction industry dealing with the weather, and etc: two weeks is a very reasonable time frame.
Attached is a copy of your contract clarifying that the building roof system was not set up for a drywall ceiling.
With all this being said My offer still stands as before.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Regards,

**** ********